Google Maps
Average rating
3.97/ 5
Listing records
311
Published reviews
350,074
Market review analysis
Hotel review snapshot in New York, United States
Service is the most common complaint theme, with a 7.5% average share of analyzed reviews across sources with a positive complaint share.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 1,051,118
- Listing records
- 606
- Platforms
- 2
- Updated
- Oct 14
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Source
Average rating
Listing records
Published reviews
Tripadvisor
Average rating
4.00/ 5
Listing records
295
Published reviews
701,044
Total
All sources
Average rating
3.98/ 5
Listing records
606
Published reviews
1,051,118
Recurring themes
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
7.5%
Service source counts
- Google Maps
-
1,310 complaint reviews out of 17,117 analyzed reviews · 7.65%
Review period May 21, 2009 to September 18, 2026
Data updated October 13, 2026
- Tripadvisor
-
1,915 complaint reviews out of 26,430 analyzed reviews · 7.25%
Review period July 22, 2008 to October 06, 2026
Data updated October 13, 2026
-
02
Noise
Analysis of noise and volume mentions.
Complaint signal
6.7%
Noise source counts
- Google Maps
-
1,081 complaint reviews out of 17,117 analyzed reviews · 6.32%
Review period July 12, 2013 to August 30, 2026
Data updated October 13, 2026
- Tripadvisor
-
1,841 complaint reviews out of 26,430 analyzed reviews · 6.97%
Review period January 10, 2009 to September 07, 2026
Data updated October 13, 2026
-
03
Wait Time
Analysis of wait time and delays.
Complaint signal
4.3%
Wait Time source counts
- Google Maps
-
607 complaint reviews out of 17,117 analyzed reviews · 3.55%
Review period May 21, 2009 to August 30, 2026
Data updated October 13, 2026
- Tripadvisor
-
1,319 complaint reviews out of 26,430 analyzed reviews · 4.99%
Review period March 02, 2009 to September 01, 2026
Data updated October 13, 2026
-
04
Value
Analysis of value mentions.
Complaint signal
3.8%
Value source counts
- Google Maps
-
598 complaint reviews out of 17,117 analyzed reviews · 3.49%
Review period March 11, 2008 to September 18, 2026
Data updated October 13, 2026
- Tripadvisor
-
1,096 complaint reviews out of 26,430 analyzed reviews · 4.15%
Review period August 11, 2008 to August 31, 2026
Data updated October 13, 2026
-
05
Amenities
Analysis of facilities and amenity mentions.
Complaint signal
2.8%
Amenities source counts
- Google Maps
-
392 complaint reviews out of 17,117 analyzed reviews · 2.29%
Review period May 21, 2009 to August 31, 2026
Data updated October 13, 2026
- Tripadvisor
-
880 complaint reviews out of 26,430 analyzed reviews · 3.33%
Review period September 14, 2008 to September 22, 2026
Data updated October 13, 2026
-
06
Location
Analysis of location mentions.
Complaint signal
2.4%
Location source counts
- Google Maps
-
411 complaint reviews out of 17,117 analyzed reviews · 2.40%
Review period May 21, 2009 to September 08, 2026
Data updated October 13, 2026
- Tripadvisor
-
637 complaint reviews out of 26,430 analyzed reviews · 2.41%
Review period July 22, 2008 to October 06, 2026
Data updated October 13, 2026
-
07
Breakfast
Analysis of breakfast and morning meal mentions.
Complaint signal
1.5%
Breakfast source counts
- Google Maps
-
195 complaint reviews out of 17,117 analyzed reviews · 1.14%
Review period March 11, 2008 to September 21, 2026
Data updated October 13, 2026
- Tripadvisor
-
478 complaint reviews out of 26,430 analyzed reviews · 1.81%
Review period August 11, 2008 to September 22, 2026
Data updated October 13, 2026
-
08
Wi-Fi
Analysis of internet and Wi-Fi mentions.
Complaint signal
0.4%
Wi-Fi source counts
- Google Maps
-
81 complaint reviews out of 17,117 analyzed reviews · 0.47%
Review period May 22, 2013 to August 25, 2026
Data updated October 13, 2026
- Tripadvisor
-
92 complaint reviews out of 26,430 analyzed reviews · 0.35%
Review period December 04, 2009 to August 29, 2026
Data updated October 13, 2026
Geographic coverage
What this market includes
The current New York, United States analysis covers one locality. City and regional views are combined here because they would otherwise repeat the same evidence.
-
New York
1 review source
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
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