Market review analysis

Hotel review trends in New York, United States

Room is the most common complaint theme, appearing in 19.1% of analyzed complaint excerpts.

See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.

Published reviews
952 Thousand
Locations
480
Platforms
2
Updated
August 18, 2026

Platform comparison

How the review sources compare

Ratings and review volume are shown side by side so differences are easy to spot. The combined row is a market summary, not another review source.

Google Maps

Average rating

4.08/ 5

Locations

174

Published reviews

204,459

TripAdvisor

Average rating

4.13/ 5

Locations

306

Published reviews

747,325

Total

All sources

Average rating

4.11/ 5

Locations

480

Published reviews

951,784

Recurring themes

What guests mention when something goes wrong

These percentages show how often each theme appears in analyzed complaint excerpts. Open a topic for the platform split, benchmark, and supporting quotes.

  1. 01 Room Analysis of room and stay mentions. Complaint signal 19.1% 19.1% View evidence
  2. 02 Service Analysis of service mentions. Complaint signal 14.3% 14.3% View evidence
  3. 03 Value Analysis of value mentions. Complaint signal 9.6% 9.6% View evidence
  4. 04 Wait Time Analysis of wait time and delays. Complaint signal 8.4% 8.4% View evidence
  5. 05 Maintenance Analysis of maintenance and repair mentions. Complaint signal 6.8% 6.8% View evidence
  6. 06 Location Analysis of location mentions. Complaint signal 6.7% 6.7% View evidence
  7. 07 Cleanliness Analysis of cleanliness mentions. Complaint signal 6.7% 6.7% View evidence
  8. 08 Noise Analysis of noise and volume mentions. Complaint signal 6.4% 6.4% View evidence
  9. 09 Amenities Analysis of facilities and amenity mentions. Complaint signal 6.1% 6.1% View evidence
  10. 10 Breakfast Analysis of breakfast and morning meal mentions. Complaint signal 3.8% 3.8% View evidence
  11. 11 Wi-Fi Analysis of internet and Wi-Fi mentions. Complaint signal 0.9% 0.9% View evidence

Geographic coverage

What this market includes

The current New York, United States analysis covers one locality. City and regional views are combined here because they would otherwise repeat the same evidence.

  • New York

    3 review sources

Source reports

Read the platform reports to see the source metrics and narrative behind this market summary.

Aggregate

Hotels

New York hotel samples show strong location and service praise, with different room-maintenance complaint shares

Separate Google Maps and TripAdvisor samples for New York hotels from October 15, 2015 through July 31, 2026 show recurring location and service praise alongside different room-maintenance complaint shares.

New York · August 07, 2026 Read source report

TripAdvisor

Hotels

What TripAdvisor reviews show about wait time at New York hotels

Wait time appears in the TripAdvisor review sample for New York hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.

New York · July 31, 2026 Read source report

Google Maps

Hotels

What Google Maps reviews show about wifi at New York hotels

Wifi appears in the Google Maps review sample for New York hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.

New York · July 31, 2026 Read source report

How to read this analysis

Reviato standardizes public review metrics across sources, then calculates topic signals from analyzed complaint and praise excerpts. Platform labels and source reports stay visible so the findings can be checked.

Topic percentages describe the analyzed excerpt sample, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.

Read the methodology Editorial policy