Google Maps
Average rating
3.99/ 5
Listing records
293
Published reviews
334,401
Market review analysis
Hotel review snapshot in New York, United States
Service is the most common complaint theme, with a 15.1% average share of analyzed reviews across sources with a positive complaint share.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 1,101,076
- Listing records
- 632
- Platforms
- 2
- Updated
- Oct 08
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Source
Average rating
Listing records
Published reviews
Tripadvisor
Average rating
4.05/ 5
Listing records
339
Published reviews
766,675
Total
All sources
Average rating
4.02/ 5
Listing records
632
Published reviews
1,101,076
Recurring themes
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
15.1%
Service source counts
- Google Maps
-
2,717 complaint reviews out of 16,450 analyzed reviews · 16.52%
Review period May 21, 2009 to August 31, 2026
Data updated October 06, 2026
- Tripadvisor
-
4,200 complaint reviews out of 30,800 analyzed reviews · 13.64%
Review period April 02, 2008 to August 31, 2026
Data updated October 04, 2026
-
02
Value
Analysis of value mentions.
Complaint signal
10.0%
Value source counts
- Google Maps
-
1,748 complaint reviews out of 16,450 analyzed reviews · 10.63%
Review period March 11, 2008 to August 31, 2026
Data updated October 06, 2026
- Tripadvisor
-
2,879 complaint reviews out of 30,800 analyzed reviews · 9.35%
Review period April 02, 2008 to August 31, 2026
Data updated October 04, 2026
-
03
Wait Time
Analysis of wait time and delays.
Complaint signal
7.5%
Wait Time source counts
- Google Maps
-
1,192 complaint reviews out of 16,450 analyzed reviews · 7.25%
Review period May 21, 2009 to August 30, 2026
Data updated October 06, 2026
- Tripadvisor
-
2,383 complaint reviews out of 30,800 analyzed reviews · 7.74%
Review period March 02, 2009 to August 31, 2026
Data updated October 04, 2026
-
04
Location
Analysis of location mentions.
Complaint signal
7.2%
Location source counts
- Google Maps
-
1,244 complaint reviews out of 16,450 analyzed reviews · 7.56%
Review period May 21, 2009 to August 31, 2026
Data updated October 06, 2026
- Tripadvisor
-
2,123 complaint reviews out of 30,800 analyzed reviews · 6.89%
Review period April 02, 2008 to August 31, 2026
Data updated October 04, 2026
-
05
Noise
Analysis of noise and volume mentions.
Complaint signal
6.6%
Noise source counts
- Google Maps
-
1,104 complaint reviews out of 16,450 analyzed reviews · 6.71%
Review period July 12, 2013 to August 30, 2026
Data updated October 06, 2026
- Tripadvisor
-
1,978 complaint reviews out of 30,800 analyzed reviews · 6.42%
Review period April 02, 2008 to August 31, 2026
Data updated October 04, 2026
-
06
Amenities
Analysis of facilities and amenity mentions.
Complaint signal
6.2%
Amenities source counts
- Google Maps
-
1,029 complaint reviews out of 16,450 analyzed reviews · 6.26%
Review period May 21, 2009 to August 31, 2026
Data updated October 06, 2026
- Tripadvisor
-
1,900 complaint reviews out of 30,800 analyzed reviews · 6.17%
Review period September 14, 2008 to August 31, 2026
Data updated October 04, 2026
-
07
Breakfast
Analysis of breakfast and morning meal mentions.
Complaint signal
3.8%
Breakfast source counts
- Google Maps
-
555 complaint reviews out of 16,450 analyzed reviews · 3.37%
Review period March 11, 2008 to August 31, 2026
Data updated October 06, 2026
- Tripadvisor
-
1,292 complaint reviews out of 30,800 analyzed reviews · 4.19%
Review period June 22, 2008 to August 31, 2026
Data updated October 04, 2026
-
08
Wi-Fi
Analysis of internet and Wi-Fi mentions.
Complaint signal
1.0%
Wi-Fi source counts
- Google Maps
-
192 complaint reviews out of 16,450 analyzed reviews · 1.17%
Review period May 22, 2013 to August 25, 2026
Data updated October 06, 2026
- Tripadvisor
-
261 complaint reviews out of 30,800 analyzed reviews · 0.85%
Review period December 04, 2009 to August 29, 2026
Data updated October 04, 2026
Geographic coverage
What this market includes
The current New York, United States analysis covers one locality. City and regional views are combined here because they would otherwise repeat the same evidence.
-
New York
3 review sources
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
Tripadvisor
HotelsWait time in New York hotels: Tripadvisor reviews
Recurring wait time complaints in New York hotel reviews, with a check operators can run in their own reviews.
New York · August 31, 2026
Read source report
Google Maps
HotelsService in New York hotels: Google Maps reviews
Recurring service praise in New York hotel reviews, with a check operators can run in their own reviews.
New York · August 31, 2026
Read source report
Aggregate
HotelsRoom maintenance praise and complaints in New York hotels
Room maintenance praise runs high in New York hotel reviews, with room complaints to investigate and checks operators can run.
New York · August 31, 2026
Read source report
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
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