Amenities review insights for Nevada, United States

A good luxury hotel with comfortable rooms, great view and abundance choice of eateries on ground. A bit away from the main central activities of the strip so a bit of walking or public transport needs to be included in the time management. A little more attention needs to be given to room amenities and housekeeping, consideringit's5 star status. Overall a pleasant stay at Las Vegas.

As a Las Vegas local I understand the intricate dance between hotel management and labor unions. I came to Virgin Hotels with high hopes for a last-minute stay, but my experience was a case study in communication breakdowns and maintenance failures. My stay began with a smooth check-in and a generous 10th-floor upgrade. However, the "Vegas Magic" ended at the curb. I drive a mid-size Ford Transit and had called ahead to confirm the property could accommodate an over-sized vehicle. Despite those assurances, the designated over-sized lots were blocked by orange construction barriers. When I sought help, the valet staff’s response was a blunt: "We don't know what to tell you." After I navigated a 9'6" garage that led nowhere, security radioed back a dismissive instruction: "She just needs to find her own place to park." It took the intervention of a VP and a supervisor to resolve a standoff between management and the unionized valet staff. As an RN, I respect union boundaries, but a guest should never be the "collateral damage" of internal politics. Eventually, I found the valets hiding in their "hut," and once they were coaxed out, they were perfectly helpful. My 10th-floor suite was stunning, featuring a dedicated workspace and a jetted tub. However, the "tech-forward" amenities were a facade. Neither the living room nor the bedroom TV would generate a QR code to sync my phone. I called Customer Relations, and two maintenance workers spent over an hour troubleshooting before declaring the entire system broken. The "fix" was a room move. By 5:00 PM—nearly two hours after I arrived—I was downgraded to the 8th floor. The view was gone, the workspace was smaller, and the "Vegas vibe" had officially soured. Even in the new room, the TV froze after 30 minutes of use. Exhausted from the day’s events, I simply gave up and went to sleep. The final disappointment occurred the next morning. As a medical professional, I have a "clinical eye" for detail. When I closed the bathroom door to shower, I spotted a dried organic substance on the door frame that had clearly been missed by housekeeping.To be blunt: It was a booger. When I showed a photo to the front desk at checkout, the response was baffling. The agent peered at the image and suggested, "It looks like one of those moth things." I had to correct her; a moth does not look like biological waste left on a doorframe. Virgin Hotels has the aesthetic of a high-end boutique property, but the execution is lacking. From the "find your own parking" attitude of security to the broken tech and hygiene lapses, the property failed to meet the basic standards of Las Vegas hospitality. For a local who knows how this city is supposed to run, it was more than just a series of "hiccups"—it was a systemic failure of service.

At checkout the owner was very unkind the room was not as clean as I thought they would be you can't get in the pool after you paid all that money to stay there the refrigerator didn't work the floor was dirty and the room kind of stink.

Stayed here over Easter weekend. A little too cool yet to enjoy the outdoor pool, but, definitely will when we come back and its warmer. The hotel was off the strip, away from all of the party noise, and masses of people. Fast food was just across the street, as well as a convenience store for your snacks and drinks. Free breakfast in the mornings. Speaking of food and drinks; our room had a nice full sized fridge in the kitchen for storing all those drinks and food, and microwave to heat up those leftovers. Plenty of space in our one bedroom suite, with a balcony as well! One small issue during our stay; the balcony door wouldnt lock, but maintenance came up and put a temporary fix on it, which was fine with us, since we were on an upper floor. This hotel is directly under the flight path of planes leaving the airport, so there is airplane all day long til about 1am.. bring earplugs if you're a light sleeper. Otherwise, we loved this place.

*Disappointing Stay at Rose Desert* "Our stay at Rose Desert was disappointing. Broken glass on the floor injured my daughter's foot, and the issue wasn't properly addressed. Additionally, when we requested room cleaning, we were told it couldn't be done until the next day. The bathrooms were dirty, and there were crumbs of food on the nightstand, so I had to clean the room before letting my family in. The pool area was also noisy, making it difficult to sleep in the morning if your room faces the pool. This lack of attention to safety and cleanliness fell short of our expectations. Hopefully, the hotel will take steps to improve."

- large room - beautiful view of pool landscape and mountains (22. Stock) - nice, uncrowded casino - Bowling alley and small arcade available - to the delight of our son - Restaurant selection ok (but we were mostly eating outside the hotel) - Parking garage and parking for free! - The pool is nice and big and the whirlpool is great - Coupon booklet (which we didn't use - somehow there was nothing for us) - For us the location was great - for the activities we parked at Luxor, Sphere, Fashion Mall and Freemant Street What we didn't like so much: - no refillable care products - a shame - the garden buffet is good, but from 9 years old the full price should be paid - that was too much for us (a child can't eat that much at all) - here a coupon would have been nice especially for children that they can at least eat for free or for a small price at the buffet (so we were outside the hotel for dinner) - at breakfast we ate a few times anyway at the buffet

Phenomenal hotel, excellent food, beautiful women and casino, only a homeless person in a suit was probably sleeping on the roof

Review rating: 5.0

5 day visit, 2 days with no housekeeping. I had to call for fresh towels to be brought to the room, but the dirty ones just piled up on the floor. When I complained, they did remove my resort fees for those day, but I requested it, they didn't volunteer it. The pool area for hotel guests was dirty and unstaffed. Very little sun reached the pool, so the water was too cold to stay in- if you were able to even get in.

Review rating: 1.0

A good luxury hotel with comfortable rooms, great view and abundance choice of eateries on ground. A bit away from the main central activities of the strip so a bit of walking or public transport needs to be included in the time management. A little more attention needs to be given to room amenities and housekeeping, consideringit's5 star status. Overall a pleasant stay at Las Vegas.

Signal: 0.1%

As a Las Vegas local I understand the intricate dance between hotel management and labor unions. I came to Virgin Hotels with high hopes for a last-minute stay, but my experience was a case study in communication breakdowns and maintenance failures. My stay began with a smooth check-in and a generous 10th-floor upgrade. However, the "Vegas Magic" ended at the curb. I drive a mid-size Ford Transit and had called ahead to confirm the property could accommodate an over-sized vehicle. Despite those assurances, the designated over-sized lots were blocked by orange construction barriers. When I sought help, the valet staff’s response was a blunt: "We don't know what to tell you." After I navigated a 9'6" garage that led nowhere, security radioed back a dismissive instruction: "She just needs to find her own place to park." It took the intervention of a VP and a supervisor to resolve a standoff between management and the unionized valet staff. As an RN, I respect union boundaries, but a guest should never be the "collateral damage" of internal politics. Eventually, I found the valets hiding in their "hut," and once they were coaxed out, they were perfectly helpful. My 10th-floor suite was stunning, featuring a dedicated workspace and a jetted tub. However, the "tech-forward" amenities were a facade. Neither the living room nor the bedroom TV would generate a QR code to sync my phone. I called Customer Relations, and two maintenance workers spent over an hour troubleshooting before declaring the entire system broken. The "fix" was a room move. By 5:00 PM—nearly two hours after I arrived—I was downgraded to the 8th floor. The view was gone, the workspace was smaller, and the "Vegas vibe" had officially soured. Even in the new room, the TV froze after 30 minutes of use. Exhausted from the day’s events, I simply gave up and went to sleep. The final disappointment occurred the next morning. As a medical professional, I have a "clinical eye" for detail. When I closed the bathroom door to shower, I spotted a dried organic substance on the door frame that had clearly been missed by housekeeping.To be blunt: It was a booger. When I showed a photo to the front desk at checkout, the response was baffling. The agent peered at the image and suggested, "It looks like one of those moth things." I had to correct her; a moth does not look like biological waste left on a doorframe. Virgin Hotels has the aesthetic of a high-end boutique property, but the execution is lacking. From the "find your own parking" attitude of security to the broken tech and hygiene lapses, the property failed to meet the basic standards of Las Vegas hospitality. For a local who knows how this city is supposed to run, it was more than just a series of "hiccups"—it was a systemic failure of service.

Signal: 0.1%

At checkout the owner was very unkind the room was not as clean as I thought they would be you can't get in the pool after you paid all that money to stay there the refrigerator didn't work the floor was dirty and the room kind of stink.

Signal: 0.1%