Service review insights for United States

$1000 Charge for TV broken when we checked in. We stayed at this hotel on 6/10/2022 for our wedding anniversary. We actually stayed there one day of our honeymoon too. We checked in and went to our room to drop off our bags, change clothes and go to the Braves game. While I got ready my husband tried to turn on the TV. It would not turn in. So he got up to see if there was a physically power button on the TV. He touched the TV and it fell. Thankfully he caught it and was able to prop it so it would not fall. We called the front desk and they said they would send engineering to our room. We had a game to get to so we didn’t have time to wait so we went to our game. When we get back I decide let me check on the TV situation. I am then told I will be changed $1000 for the broken TV in my room. We literally had been in the room 10 minutes. It was broken when we got there yet here I am getting charged. I am disputing the charge and waiting to talk to corporate on Monday. Would highly suggest against this hotel. Or have someone from the front desk go to your room with you and make sure nothing is broken… because if it is... you are stuck getting charged for it.

160$ for 3 people, Service is terrible and not to mention you have to pay gratuity so they do not bother being good costumer service. If i could tip 0$ i absolutely would. Seafood boil was bland serving size is TREMENDOUSLY different from the cover of the meal. Overall dissatisfaction.

4/5/19 party of six. Worst service ever!! Soup inedible. 18% percent automatic tip added yet a line on the check for tip. Had to get up 6x to find a waiter. A privilege for a $450 check for a family meal. Steaks arrived cold and overcooked. My 3rd and last time.

Bad service

Terrible service

Paid $105.00 for 3 people. Went to Willis Tower with the passes we purchased and we were told we could not use them because they were for something called 360. When I purchased them it clearly stated that they were for Willis Tower...how do I get a refund? Extremely disappointed

Review rating: 1.0

This place is horrible the bartender was so rude he couldn’t hear me and I was loosing my voice so I couldn’t yell so I text on my phone and then I couldn’t hear his response so he screamed at me I was completely sober and the people around me all looked at me like ready for me to go off but as mentioned I was sober and just walked in with my friends so I let it slide. (The drink was also horrible) Then going to the bathroom I went to knock on a door bc I was waiting a long time and the bouncer pushed me again I was sober it wasn’t an aggressive knock. He also grab my friend when she went to look at her self in the mirror. He was so rude and nasty this place sucks!!!! Do not go they don’t deserve your money it’s right and boring I. There anyway only went bc it was open later and up the block from my friends house.

Review rating: 1.0

$1000 Charge for TV broken when we checked in. We stayed at this hotel on 6/10/2022 for our wedding anniversary. We actually stayed there one day of our honeymoon too. We checked in and went to our room to drop off our bags, change clothes and go to the Braves game. While I got ready my husband tried to turn on the TV. It would not turn in. So he got up to see if there was a physically power button on the TV. He touched the TV and it fell. Thankfully he caught it and was able to prop it so it would not fall. We called the front desk and they said they would send engineering to our room. We had a game to get to so we didn’t have time to wait so we went to our game. When we get back I decide let me check on the TV situation. I am then told I will be changed $1000 for the broken TV in my room. We literally had been in the room 10 minutes. It was broken when we got there yet here I am getting charged. I am disputing the charge and waiting to talk to corporate on Monday. Would highly suggest against this hotel. Or have someone from the front desk go to your room with you and make sure nothing is broken… because if it is... you are stuck getting charged for it.

Signal: 0.0%

160$ for 3 people, Service is terrible and not to mention you have to pay gratuity so they do not bother being good costumer service. If i could tip 0$ i absolutely would. Seafood boil was bland serving size is TREMENDOUSLY different from the cover of the meal. Overall dissatisfaction.

Signal: 0.0%

4/5/19 party of six. Worst service ever!! Soup inedible. 18% percent automatic tip added yet a line on the check for tip. Had to get up 6x to find a waiter. A privilege for a $450 check for a family meal. Steaks arrived cold and overcooked. My 3rd and last time.

Signal: 0.0%

Bad service

Signal: 0.0%

Terrible service

Signal: 0.0%