Wait Time review insights for British Columbia, Canada, Restaurants

**Terrible Experience – Do Not Recommend!** I had a really disappointing experience at Musa Restaurant. First off, the *rise* (rice) was incredibly oily, which made it hard to even eat. The *boolani* tasted like it was from the day before—dry and stale. To top it off, they completely *missed my kebab* order, which was super frustrating. I tried calling multiple times to resolve the issue, but *nobody picked up the phone*. Honestly, it feels like they’re just scamming people. Definitely will not be coming back!

1. After 5 phone calls from the staff, I was told by the supposed Manager that I could not get a table for 6 at 1 pm and another table of 6 ar 2 pm as promised. When I argued for 10 seconds, he threatened to cancel the reservation and escort me out of the restaurant. I would have walked out but I expected my friends. 2. The waiter was rude because he was getting 18% tip so he did not care how he treated us. It was my birthday and there was a restaurant birthday card on display. I had to ask him for my cake and he gave it to me in a box and shoved it into a bag and said, " Now you've got it you can leave". 3. The food was disgusting. My lobster omelet was tasteless and had 3 dime sized pieces of lobster. The French toast was half a loaf that was toasted all the way round but with no egg and tasted like a cinnamon roll and the inside was just plain white bread. What a joke. We should have returned those brunch items. And they were overpriced at over $30. I actually want a refund. I want the waiter fired. And the manager too. They can check my reservation under Monica Demsky. The Manager also made racist remarks. We also noted a lot of empty tables from 1 to 3 pm so we can't figure out what their problem with the tables.

A big disappointment. The energy of the place is, cold, loud and uninviting. Went with several friends and it was hard to hear the conversation with the loud music and background noise. My friend noticed right off the bat that all the servers were men (???!) there was a single woman as the hostess and one woman in the kitchen. You can't have such an unblanaced work place in this day and age except by design. Our server was courteous and professional but I would not describe him as friendly. It took a long time for him to come after he gave us the menus and his presence was sparse in general. Kudos to Lee, the sommelier, who arrived with a great presence, was very helpful and was easy to connect with. He was the best part of our experience! The food was...meh... For the price point it was unmemorable. We shared the steak tartare, tuna sashimi, focaccia, seafood risotto, papardelle with chicken, lamb ossobuco and fish of the day (sole in wine beurre sauce). What stands out the most were the potatoes that came with the fish and the focaccia. Would not recommend to a friend and do not plan on going back.

We planned a family dinner at Dockside in lieu of our sons upcoming wedding. This would be our first visit to Dockside and based primarily on the fact that there is a lovely patio that frequently passed . We reserved a patio well in advance. Gamily would be coming a long way and with a small baby, outside would be ideal. At 2 pm on the day, staff phoned to inform us that the patio would be closed due to the rain. It was too late and complicated to alter 6 people’s schedules. The huge room where we sat was hot, stuffy & noisy. No air conditioning. When asking about turning on the fan, they said " door was open. " Food was disappointing & unimaginative with limited menu items for non meat eaters. Macaroni & cheese! Mussels were skimpy & small portions of halibut decorated with a few peas & potato pops, left all of us leaving hungry. The place was packed. Baby and I, overwhelmed by the noise, spent half the time outside on the now dry patio. Service was mediocre. We repeatedly needed to request water refills although I watched a waiter at an adjacent table actually pour water for guests! Certainly not conducive to the experience we anticipated and at a hefty price. We're always willing to pay for atmosphere, sumptious food and a relaxing meal. While we understand challenges restaurants have faced, this is over the top. Particularly on such a special occasion. Rain does happen & many patios remain open. We returned home to eat some food.

-the reception on the 1st floor was extremely rude, she talked to patrons as if they were bothering her -the waiters are really rude as well -we can only get a booking at 2:00 p.m. and we have to wait until 2:10 p.m. to get seated -we were then told that all orders must be entered by 2:30 p.m. as the kitchen will close -we rushed to put in or order, but then have to wait for 10 minutes to have the first dish arrive -since then, the waiters kept coming back and asked if we need anything else, not as a 2-minute check, but to rush us -then all of a sudden, sharp at 2:30 p.m. when we were still eating, they came with the bill -there were still two dishes that haven't arrived -they then asked us rudely, "You can wait for them but you have to pay now." -we were so surprised by them rushing us like that and that they asked us to pay for the food that hasn't arrived yet -so we cancelled the remaining two dishes and asked them to re-issue the bill. they don't look pleased -the food quality was ok, nothing spectacular for that price -but because of the service, we will never come again

.... that make you wonder 'is there anything here that I could eat?'. Full of raw or seared meat and fish. And a wine list (on a tablet) containing far too many wines - personally I prefer shorter, well thought out lists. In this case they list a number of wines from a favourite of mine (Château Musar) at spectacular mark ups. I would have more respect for a list restricted to the excellent 2009 - £54.99 BC Liquor Stores. The restaurant itself is very loud - poor acoustics - the service slow - but relatively efficient (one error in our drinks order - the Moscow Mule arrived as a Mojito) - the clientèle varied - neighbouring tables included two men wearing reversed baseball caps, a table of cell phone wielding ladies and well dressed seniors. BUT ...... I found dishes which were excellent - duck comfit salad followed by seared Halibut and my companions clearly enjoyed their lobster pasta and rack of lamb. The wines by the glass were first class - if pricey - the service was attentive (nothing was forgotten although it took its time to come) and the over all experience better than the sum of the parts. Expensive for what you get but fine for a special occasion with noisy friends. Not a romantic destination! They have a 5pm - 7pm food and drink 'Happy Hour' in the bar / lounge - may be worth a recce.

The app of Chipotle does provide the survey link, however, it won't allow me to pick this store. I have no choice but just come to hear to address the issue happened on the Wednesday lunch time. A 12:20pm pickup didn't get the food until 12:50pm. I think the manager would need to review why this happened. it was a long pile up of people in front of the pickup counter. At the end, I got my food, only 8 minutes left before I finish it(got to move to the office, right?). I hope I can give this store another review, but first of all. Don't be afraid show up on your own app, show some responsibility.

Review rating: 2.0

Great location and although we went when dark, the view was lovely over the harbour. Very busy, we’d booked ahead and were seated promptly. Quite noisy and dark (we’d to use the table candle to see the menu!). Excellent food and great service.

Review rating: 4.0

**Terrible Experience – Do Not Recommend!** I had a really disappointing experience at Musa Restaurant. First off, the *rise* (rice) was incredibly oily, which made it hard to even eat. The *boolani* tasted like it was from the day before—dry and stale. To top it off, they completely *missed my kebab* order, which was super frustrating. I tried calling multiple times to resolve the issue, but *nobody picked up the phone*. Honestly, it feels like they’re just scamming people. Definitely will not be coming back!

Signal: 0.0%

1. After 5 phone calls from the staff, I was told by the supposed Manager that I could not get a table for 6 at 1 pm and another table of 6 ar 2 pm as promised. When I argued for 10 seconds, he threatened to cancel the reservation and escort me out of the restaurant. I would have walked out but I expected my friends. 2. The waiter was rude because he was getting 18% tip so he did not care how he treated us. It was my birthday and there was a restaurant birthday card on display. I had to ask him for my cake and he gave it to me in a box and shoved it into a bag and said, " Now you've got it you can leave". 3. The food was disgusting. My lobster omelet was tasteless and had 3 dime sized pieces of lobster. The French toast was half a loaf that was toasted all the way round but with no egg and tasted like a cinnamon roll and the inside was just plain white bread. What a joke. We should have returned those brunch items. And they were overpriced at over $30. I actually want a refund. I want the waiter fired. And the manager too. They can check my reservation under Monica Demsky. The Manager also made racist remarks. We also noted a lot of empty tables from 1 to 3 pm so we can't figure out what their problem with the tables.

Signal: 0.0%

A big disappointment. The energy of the place is, cold, loud and uninviting. Went with several friends and it was hard to hear the conversation with the loud music and background noise. My friend noticed right off the bat that all the servers were men (???!) there was a single woman as the hostess and one woman in the kitchen. You can't have such an unblanaced work place in this day and age except by design. Our server was courteous and professional but I would not describe him as friendly. It took a long time for him to come after he gave us the menus and his presence was sparse in general. Kudos to Lee, the sommelier, who arrived with a great presence, was very helpful and was easy to connect with. He was the best part of our experience! The food was...meh... For the price point it was unmemorable. We shared the steak tartare, tuna sashimi, focaccia, seafood risotto, papardelle with chicken, lamb ossobuco and fish of the day (sole in wine beurre sauce). What stands out the most were the potatoes that came with the fish and the focaccia. Would not recommend to a friend and do not plan on going back.

Signal: 0.0%