Maintenance review insights for British Columbia, Canada

Tripadvisor

Complaint signal is 5.8%.

Praise signal is 4.2%.

Tripadvisor

Top complaints

• *Hotel very well located (despite the homeless and drug addicts on the corner) and accessible by public transport. *The bedding is very good. *The staff is friendly. Thanks to the young women at the restaurant for warming up my milk ;) *Room of 16m² a little small for my taste for the asking price but acceptable. *The bathroom is large with a large walk-in shower, but unfortunately at night, the light from outside spoils the darkness brought by the beautiful black curtains in the room (you should think about obscuring the windows of the room). bathroom door 416...) *The hallway light under the door is also disturbing (maybe we should turn off the hallway lights at night or adjust the door?) *Breakfast is acceptable but not exceptional *Missing a small fridge. Luckily there was an ice maker on the floor to cool our drinks. *The air conditioning is noisy. (0.0%)
• 2 elevators were always broken and out of service. Only 2 were working but had to wait an average of 5-10minutes everytime we needed to use the elevator. Wifi is never fast average speed was 3 Mbps. If you wanted to do a video call, impossible. Youtube and Netflix was painful to watch because of the lack of internet speed. Since the hotel is close to the hospital ambulance sirens on for 24x7. (0.0%)
• 2nd.visit to the Greenbrier and not as happy as we were on our 1st visit 2022. Air conditioner in our suite didnt work and after number of calls and even spoke to a manager, room remained not as cool as expected. Service at Sam Sneads restaurant was very slow and bordered on nonexistent and had to threaten to walk the check in order to get it!!! Golf course great and caddy very good. Do not plan to return. (0.0%)

Top praises

• -Very sweet and welcoming girl in front desk. -very clean place but needs some exterior paint job -Everything inside in great working condition. -very reasonable price -I would definitely come back again (0.0%)
• A little gem situated on Granville Island. Clean and comfortable. The staff work hard to keep the shine on an older hotel. Restaurant is lovely as well. We wouldn’t go anywhere else!! (0.0%)
• A wondeful Hotel with an old world charm , right in the heart of Downtown Vancouver . Notwithstanding the old world charm the place boasts of all essential Modern Amenities. The icing on the Cake is ofcourse the Courtyard with fireplace which is a wonderful place for an impromptu Get-Together or to work in solitude. The Hotel also has a tie up with a Fitness Studio where the Hotel Guests can go and workout. The Hotel has a lovely and Lively Coffee Shop in the premises. There is an abundant choice of Restaurants to please every Palate within 5 to 10 mts of walk. Its on Burrard Street and within walking distance of two Transit Skytrain stations. Last but not the least, the Staff at FrontDesk and the Housekeeping embodies what Hospitality with a Smile and Warmth Means. I will love to Stay here again (0.0%)

Tripadvisor · Complaint quote

"The room was old and needed a Reno badly. A funky smell and covered up with a funky smell. Hot tub wasn’t working. Not happy about that. The restaurant was great. We had breakfast and dinner and it was very good. Staff was excellent. Waiters were great."

Review rating: 3.0

Tripadvisor · Praise quote

"Stayed for a work conference, the rooms were clean and well kept. Everything we needed was within walking distance. The only downside was that we couldn't get room service. We had to go downstairs to get coffee or food. Otherwise 10/10!"

Review rating: 5.0

"*Hotel very well located (despite the homeless and drug addicts on the corner) and accessible by public transport. *The bedding is very good. *The staff is friendly. Thanks to the young women at the restaurant for warming up my milk ;) *Room of 16m² a little small for my taste for the asking price but acceptable. *The bathroom is large with a large walk-in shower, but unfortunately at night, the light from outside spoils the darkness brought by the beautiful black curtains in the room (you should think about obscuring the windows of the room). bathroom door 416...) *The hallway light under the door is also disturbing (maybe we should turn off the hallway lights at night or adjust the door?) *Breakfast is acceptable but not exceptional *Missing a small fridge. Luckily there was an ice maker on the floor to cool our drinks. *The air conditioning is noisy."

Signal: 0.0%

"2 elevators were always broken and out of service. Only 2 were working but had to wait an average of 5-10minutes everytime we needed to use the elevator. Wifi is never fast average speed was 3 Mbps. If you wanted to do a video call, impossible. Youtube and Netflix was painful to watch because of the lack of internet speed. Since the hotel is close to the hospital ambulance sirens on for 24x7."

Signal: 0.0%

"2nd.visit to the Greenbrier and not as happy as we were on our 1st visit 2022. Air conditioner in our suite didnt work and after number of calls and even spoke to a manager, room remained not as cool as expected. Service at Sam Sneads restaurant was very slow and bordered on nonexistent and had to threaten to walk the check in order to get it!!! Golf course great and caddy very good. Do not plan to return."

Signal: 0.0%

"-Very sweet and welcoming girl in front desk. -very clean place but needs some exterior paint job -Everything inside in great working condition. -very reasonable price -I would definitely come back again"

Signal: 0.0%

"A little gem situated on Granville Island. Clean and comfortable. The staff work hard to keep the shine on an older hotel. Restaurant is lovely as well. We wouldn’t go anywhere else!!"

Signal: 0.0%

"A wondeful Hotel with an old world charm , right in the heart of Downtown Vancouver . Notwithstanding the old world charm the place boasts of all essential Modern Amenities. The icing on the Cake is ofcourse the Courtyard with fireplace which is a wonderful place for an impromptu Get-Together or to work in solitude. The Hotel also has a tie up with a Fitness Studio where the Hotel Guests can go and workout. The Hotel has a lovely and Lively Coffee Shop in the premises. There is an abundant choice of Restaurants to please every Palate within 5 to 10 mts of walk. Its on Burrard Street and within walking distance of two Transit Skytrain stations. Last but not the least, the Staff at FrontDesk and the Housekeeping embodies what Hospitality with a Smile and Warmth Means. I will love to Stay here again"

Signal: 0.0%

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