Room review insights for British Columbia, Canada

Tripadvisor

Complaint signal is 18.1%.

Praise signal is 53.0%.

Tripadvisor

Top complaints

• Recently stayed here, having stayed before few months ago. This time around I got a newly refurbished room which was lovely. There seems to be an issue with the water in that room: The water pressure in the shower was all over the place, one moment it would be weak and next it would blast out. In addition, the room didn't have cold water in the sink, only scolding hot. My only concern as a solo guest, was being placed at the end of a hall in a building away from reception. Being an experienced traveler, solo travelers should not be placed far away from other people, for security should anything happen. My room was facing the train tracks, therefore I didn't get much of sleep and someone was knocking on peoples doors around 5.00am which left me a little unsettled. (0.0%)
• "Absolutely to Avoid" Negative experience from the very start. The young man at reception was rude, unprofessional, and visibly annoyed by the questions I asked to understand the reason for a voucher I had never requested. We arrived when it was 2:00 a.m. in Italy, so it was impossible to contact the travel agency that had booked our stay. We asked if we could pay the voucher, which they claimed was mandatory, the following day so we could clarify with the agency first, given the extremely high cost of almost $500 for 3 days. Our request was denied, and we were not allowed to access the room we had already booked without immediate payment. We were therefore forced to pay on the spot. The voucher imposed by the hotel included breakfast, drinks (even for children), and dinner vouchers. When we pointed out that we would never have dinner there, that we had minor children, and that on the last day we would not even be able to use breakfast because it started at 7:30 a.m. while we had a taxi to the airport at 7:00 a.m., we were told that it was not their problem and that at best they could give us drink vouchers instead. All of this was even more unacceptable considering that on the agency’s voucher it was clearly stated “room only” plus about $100 in taxes, with no mention whatsoever of mandatory packages including meals. Additionally, towels were not changed unless repeatedly requested, and in three days the room was never cleaned. The air conditioning also did not work properly. In my opinion, this is a non-transparent and unacceptable policy that shows little to no care for guests. In many years of traveling, I have never encountered such an unfriendly welcome. There are far better options in the area – I will never return here. (0.0%)
• $100 deposit on old fashioned keys!! Thin walls are thin and the nightclub is loud The staff smoke just past the door so a pleasant walk into the establishment through their smoke One set of towels in our room for 2 Blinds with light coming from all 4 sides in window but no curtains Not recommended! (0.0%)

Top praises

• Just returned from a six night stay at this hotel. From the moment we arrived until we departed, we were simply amazed at the high quality service and environment. We has reserved one of the premium corner rooms but were upgraded to a junior suite at check in. The contemporary, spacious and very comfortable room was a welcome retreat after a day of exploring Vancouver. The room faced the courtyard and was very quiet. Not a single detail is overlooked to make one's stay exceptional. Highly recommended and looking forward to returning. (0.0%)
• Recently stayed here, having stayed before few months ago. This time around I got a newly refurbished room which was lovely. There seems to be an issue with the water in that room: The water pressure in the shower was all over the place, one moment it would be weak and next it would blast out. In addition, the room didn't have cold water in the sink, only scolding hot. My only concern as a solo guest, was being placed at the end of a hall in a building away from reception. Being an experienced traveler, solo travelers should not be placed far away from other people, for security should anything happen. My room was facing the train tracks, therefore I didn't get much of sleep and someone was knocking on peoples doors around 5.00am which left me a little unsettled. (0.0%)
• 'Very clean, lovely room. Beautiful and beautifully quiet. Friendly and very helpful Reception staff, a short walk away or a quick room-phone call away - and available "24/7". 'Very reasonable price, on a picturesque campus. (0.0%)

Tripadvisor · Complaint quote

"The room was old and needed a Reno badly. A funky smell and covered up with a funky smell. Hot tub wasn’t working. Not happy about that. The restaurant was great. We had breakfast and dinner and it was very good. Staff was excellent. Waiters were great."

Review rating: 3.0

Tripadvisor · Praise quote

"Another outstanding stay at the Wedgewood.The service was superlative, starting at check-in with David A. Martin the doorman and Dicken the manager were awesome, too. Our anniversary room was upgraded to a full suite, which was greatly appreciated. Everything in the room was perfect. We stay here when in Vancouver for the value, and the friendliness of the staff from top-to-bottom. The atmosphere in the bar and restaurant was very romantic, with a live pianist. This was our second stay, with many more to come. Our favorite hotel in North America!"

Review rating: 5.0

"Recently stayed here, having stayed before few months ago. This time around I got a newly refurbished room which was lovely. There seems to be an issue with the water in that room: The water pressure in the shower was all over the place, one moment it would be weak and next it would blast out. In addition, the room didn't have cold water in the sink, only scolding hot. My only concern as a solo guest, was being placed at the end of a hall in a building away from reception. Being an experienced traveler, solo travelers should not be placed far away from other people, for security should anything happen. My room was facing the train tracks, therefore I didn't get much of sleep and someone was knocking on peoples doors around 5.00am which left me a little unsettled."

Signal: 0.0%

""Absolutely to Avoid" Negative experience from the very start. The young man at reception was rude, unprofessional, and visibly annoyed by the questions I asked to understand the reason for a voucher I had never requested. We arrived when it was 2:00 a.m. in Italy, so it was impossible to contact the travel agency that had booked our stay. We asked if we could pay the voucher, which they claimed was mandatory, the following day so we could clarify with the agency first, given the extremely high cost of almost $500 for 3 days. Our request was denied, and we were not allowed to access the room we had already booked without immediate payment. We were therefore forced to pay on the spot. The voucher imposed by the hotel included breakfast, drinks (even for children), and dinner vouchers. When we pointed out that we would never have dinner there, that we had minor children, and that on the last day we would not even be able to use breakfast because it started at 7:30 a.m. while we had a taxi to the airport at 7:00 a.m., we were told that it was not their problem and that at best they could give us drink vouchers instead. All of this was even more unacceptable considering that on the agency’s voucher it was clearly stated “room only” plus about $100 in taxes, with no mention whatsoever of mandatory packages including meals. Additionally, towels were not changed unless repeatedly requested, and in three days the room was never cleaned. The air conditioning also did not work properly. In my opinion, this is a non-transparent and unacceptable policy that shows little to no care for guests. In many years of traveling, I have never encountered such an unfriendly welcome. There are far better options in the area – I will never return here."

Signal: 0.0%

"$100 deposit on old fashioned keys!! Thin walls are thin and the nightclub is loud The staff smoke just past the door so a pleasant walk into the establishment through their smoke One set of towels in our room for 2 Blinds with light coming from all 4 sides in window but no curtains Not recommended!"

Signal: 0.0%

"Just returned from a six night stay at this hotel. From the moment we arrived until we departed, we were simply amazed at the high quality service and environment. We has reserved one of the premium corner rooms but were upgraded to a junior suite at check in. The contemporary, spacious and very comfortable room was a welcome retreat after a day of exploring Vancouver. The room faced the courtyard and was very quiet. Not a single detail is overlooked to make one's stay exceptional. Highly recommended and looking forward to returning."

Signal: 0.0%

"'Very clean, lovely room. Beautiful and beautifully quiet. Friendly and very helpful Reception staff, a short walk away or a quick room-phone call away - and available "24/7". 'Very reasonable price, on a picturesque campus."

Signal: 0.0%

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