Service review insights for British Columbia, Canada

0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT

1 other table occupied now I know why - waited for a table no staff available- finally got a drink and menu after 20mins - another half a hour for food - waitress didnt speak English so hard to communicate- overal not returning ; now I know why there were no customers

1. We waited approx 30 for our 8 pm reservation. Why have reservations if they are not honoured in a timely fashion. 2 The noise level was like we were sitting in the kitchen. Could not hear our conversations across the table nor could we hear the specials the server verbally told us. Just give us a printout of the specials on a paper or on an iPad. 3. We ordered still water and bubbly and asked for the water to be left on the table as it was a very hot day. It wasn’t and the server was inattentive when our water glasses were empty. So we self served. 4. We ordered wine .Then, we were moved to a quieter area of the restaurant with a different server. When the wine came, I said to the server that it was this bottle was not the one we ordered. The server still poured the wine into the wine carafe. I asked if I could see the bottle. Sure enough, we were given a different bottle than the one we ordered. 5. When the server approached our table she always interrupted our conversation rather than waiting for a pause to ask her question(s) 6. The meal arrived which was tasty! Whew! 7. Then there was a mixup with the desserts. One order was incorrect and one couple had to wait 20 minutes for their dessert. Sadly, it was the newly engaged couple and the reason why we were out for this dinner. So, 1/7 for a high end restaurant. I am so disappointed! I hope management will try to address these issues so that this once great restaurant can regain our attendance. In the meantime, we will go elsewhere.

1st off..The staff was exceptional. I did, however, wake up to unexpected guests in the bedroom and bathroom.. Yes... cockroachs. One in, yes in and not on, my shirt and 2 in the bathroom... Did not enjoy.. Will not be returning to this establishment.

You overbooked my room and took no responsibility. I booked a King Suite but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available. This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking. To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into. Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys.

Review rating: 1.0

This is the singular most disappointing place I have ever stayed by choice. The property is very worn out. It is dirty. Service: outside of the bellman, service is indifferent, distant and uninterested. The room was very dated. Clean is a subjective word. Will you get sick? No. Did you feel good about walking barefoot, No. Outstanding service can elevate a poor facility. That is not the case here. Food: We were there during the slow part of the slow season. I was hoping to at least have a decent meal. That didn’t happen. I was trying to find a reasonable comparison from previous travel. The buffet food on the last day of a Carnival Cruise is light years better. You will enjoy the food more at a Golden Coral. Pricing: This is more than The Wynn, Bellagio, The Ritz at Occonee etc. The pricing structure with add ons make the folks in Las Vegas look like rookies. Everything has several resort taxes. The historic preservation fund fee is laughable. The property is so run down it brings a tear to your eye. Bottom line, don’t waste your money. A staycation downtown at home with a meal at a nice restaurant would have been more memorable and considerably less money.

Review rating: 1.0

0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT

Signal: 0.0%

1 other table occupied now I know why - waited for a table no staff available- finally got a drink and menu after 20mins - another half a hour for food - waitress didnt speak English so hard to communicate- overal not returning ; now I know why there were no customers

Signal: 0.0%

1. We waited approx 30 for our 8 pm reservation. Why have reservations if they are not honoured in a timely fashion. 2 The noise level was like we were sitting in the kitchen. Could not hear our conversations across the table nor could we hear the specials the server verbally told us. Just give us a printout of the specials on a paper or on an iPad. 3. We ordered still water and bubbly and asked for the water to be left on the table as it was a very hot day. It wasn’t and the server was inattentive when our water glasses were empty. So we self served. 4. We ordered wine .Then, we were moved to a quieter area of the restaurant with a different server. When the wine came, I said to the server that it was this bottle was not the one we ordered. The server still poured the wine into the wine carafe. I asked if I could see the bottle. Sure enough, we were given a different bottle than the one we ordered. 5. When the server approached our table she always interrupted our conversation rather than waiting for a pause to ask her question(s) 6. The meal arrived which was tasty! Whew! 7. Then there was a mixup with the desserts. One order was incorrect and one couple had to wait 20 minutes for their dessert. Sadly, it was the newly engaged couple and the reason why we were out for this dinner. So, 1/7 for a high end restaurant. I am so disappointed! I hope management will try to address these issues so that this once great restaurant can regain our attendance. In the meantime, we will go elsewhere.

Signal: 0.0%