Service review insights for British Columbia, Canada

Tripadvisor

Complaint signal is 10.4%.

Praise signal is 58.9%.

Tripadvisor

Top complaints

• $100 deposit on old fashioned keys!! Thin walls are thin and the nightclub is loud The staff smoke just past the door so a pleasant walk into the establishment through their smoke One set of towels in our room for 2 Blinds with light coming from all 4 sides in window but no curtains Not recommended! (0.0%)
• + cheap good location quiet can leave 2 days your bagg at the reception if you leave - In a week i've never see anyone cleaning the property, even the rooms Some of the staff are really unfriendly. They ask you to go on a private room, if you wanna extend your stay after a week. The cleaning staff ask you to leave your bedroom when they make a bed, no matter what you're doing or sleeping..."for their privacy" haha kitchen is just 1 elec stove, really not done to cook. really small 4 bedorm, quiet humid (0.0%)

Top praises

• Just returned from a six night stay at this hotel. From the moment we arrived until we departed, we were simply amazed at the high quality service and environment. We has reserved one of the premium corner rooms but were upgraded to a junior suite at check in. The contemporary, spacious and very comfortable room was a welcome retreat after a day of exploring Vancouver. The room faced the courtyard and was very quiet. Not a single detail is overlooked to make one's stay exceptional. Highly recommended and looking forward to returning. (0.0%)
• The hotel is 3* and we found it adequate. The beds were comfortable with clean sheets though better if ironed. The room was clean with plenty of hot water and decent towels. The staff were pleasant and helpful. On checking in, we were told to be careful going out at night as the area had a lot of homeless. I personally didn't find them to be a problem though heartbreaking. The reason for a 3* review rather than a deserved 4*, was the noise outside. Non-stop music and shouting til about 3am. Then came the garbage trucks! Not the hotel's fault but it did detract from my stay. On the plus side, the location is within walking distance to most attractions. If you can sleep through loud noises, then it's a great place. (0.0%)
• "Super nice hotel! Great hotel. Everything was nice. would surely choose it again next time we visit. Great location, great service, friendly staff, helpful staff. Good value for the money. Thank you! (0.0%)

Tripadvisor · Complaint quote

"Stayed for a work conference, the rooms were clean and well kept. Everything we needed was within walking distance. The only downside was that we couldn't get room service. We had to go downstairs to get coffee or food. Otherwise 10/10!"

Review rating: 5.0

Tripadvisor · Praise quote

"Another outstanding stay at the Wedgewood.The service was superlative, starting at check-in with David A. Martin the doorman and Dicken the manager were awesome, too. Our anniversary room was upgraded to a full suite, which was greatly appreciated. Everything in the room was perfect. We stay here when in Vancouver for the value, and the friendliness of the staff from top-to-bottom. The atmosphere in the bar and restaurant was very romantic, with a live pianist. This was our second stay, with many more to come. Our favorite hotel in North America!"

Review rating: 5.0

"$100 deposit on old fashioned keys!! Thin walls are thin and the nightclub is loud The staff smoke just past the door so a pleasant walk into the establishment through their smoke One set of towels in our room for 2 Blinds with light coming from all 4 sides in window but no curtains Not recommended!"

Signal: 0.0%

"+ cheap good location quiet can leave 2 days your bagg at the reception if you leave - In a week i've never see anyone cleaning the property, even the rooms Some of the staff are really unfriendly. They ask you to go on a private room, if you wanna extend your stay after a week. The cleaning staff ask you to leave your bedroom when they make a bed, no matter what you're doing or sleeping..."for their privacy" haha kitchen is just 1 elec stove, really not done to cook. really small 4 bedorm, quiet humid"

Signal: 0.0%

"Just returned from a six night stay at this hotel. From the moment we arrived until we departed, we were simply amazed at the high quality service and environment. We has reserved one of the premium corner rooms but were upgraded to a junior suite at check in. The contemporary, spacious and very comfortable room was a welcome retreat after a day of exploring Vancouver. The room faced the courtyard and was very quiet. Not a single detail is overlooked to make one's stay exceptional. Highly recommended and looking forward to returning."

Signal: 0.0%

"The hotel is 3* and we found it adequate. The beds were comfortable with clean sheets though better if ironed. The room was clean with plenty of hot water and decent towels. The staff were pleasant and helpful. On checking in, we were told to be careful going out at night as the area had a lot of homeless. I personally didn't find them to be a problem though heartbreaking. The reason for a 3* review rather than a deserved 4*, was the noise outside. Non-stop music and shouting til about 3am. Then came the garbage trucks! Not the hotel's fault but it did detract from my stay. On the plus side, the location is within walking distance to most attractions. If you can sleep through loud noises, then it's a great place."

Signal: 0.0%

""Super nice hotel! Great hotel. Everything was nice. would surely choose it again next time we visit. Great location, great service, friendly staff, helpful staff. Good value for the money. Thank you!"

Signal: 0.0%

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