Maintenance review insights for Canada

Smelly room, such that they set room temperature at 17 to control smell, broken sink, very small hair dryer and old furniture.... not recommend at all.

11/03/25 The hotel has the basic services and is mainly for overnight stays. It needs maintenance and the cleaning isn't done well. Also, the breakfast is very basic; they could improve in those aspects. We stayed for 8 nights first, the room was okay, although ants were coming out of the bathroom. They told me it was due to the change of season. We returned two days later, and that last night the heating wasn't working. They had to move us to a "better" room, but we noticed they hadn't swept well. These are areas for improvement. What saved the stay was the excellent service from the manager Angie and Priscila, who helped me with my requests at all times. It's a hotel just for sleeping and going out to do activities the next day. We used it for that; we went out every day to the nearby mountains; it's 10 minutes from Grouse Mountain, 30 minutes from Cypress, and 35 minutes from Seymour. It's located right at the entrance to North Vancouver, 12 minutes from Downtown.

$1700 for wall views & broken lights Location was great, rooms were clean, hotel was nice and clean. The smoke alarm in my room began beeping in the late evening, so I called the front desk, they promptly had someone come up to change the battery. The next morning, the lights in the bathroom wouldn’t work. Called concierge, they said they would send someone up. I waited 30 minutes and no body came. I had an event to get to that morning so I began getting myself ready in the dark. Tried messing with the lights again and they worked. Called concierge to let them know it was working again and they told me “yeah they turned it back on, no one is coming up”. ‘Ummm, that information would have been helpful 30 minutes ago’ I think to myself. Views. My view was of some dead plants and a wall. All of these things wouldn’t have felt so bad if my stay didn’t cost nearly $1700 for 2 nights! Wouldn’t stay here again.

$250 cash deposit required because of debit card My company paid for 3 nights in advance and when I showed up, I was asked for $250 deposit (why?, I asked - you cant even bill anything to your room?). I only had my debit card as the room was prepaid, and then I was told they could not bill the debit card for the deposit. So they sent me out on the streets at 12:30 am to get $250 cash out of an ATM machine. This was immediate "3 strikes and you're out for me". I did stay here for my purchased three days but won't return. It's too bad this ruined it for me - even though the room is as small as a dog kennel, the shoddy workmanship on the floors, and there is no real TV ("Smart TV" means "no TV except what you can find to stream on our slow 802.11g wifi network being shared by 20 people"), I was prepared to say the Manager was super-nice, and my meeting was at TSK, and you couldn't find a closer location (though the Chelsea is one block further and has no such debit card nonsense). But the cash deposit thing forever poisoned me on the place.If you do stay here, try the bubble-tea place across the street - they have really good Korean food cheap.

Bad customer service...children working at front staff...Manager was no help..would never stay here again

Review rating: 1.0

Luxury Prices for a 1970s Motel if You’re on the 13th Floor & Below I booked this hotel on Expedia, for a supposedly “luxury” hotel, you should be VERY aware that not all of the hotel is luxury. When you walk into the lobby, you get the luxury experience, but if you get stuck in a room in the north tower up to the 13th floor, you get a 1970s grimy dive room. Our 2-bedroom suite, was a not really 2 bedrooms. It was a bed in the front, a bathroom (with a WINDOW) & sink/refrigerator hall, then another bed with sofa bad & coffee table. The whole room felt grimy, there was a dead bug in one of the framed pictures, and the shower seemed gross enough that my partner who will not go a day without showering, refused to use it. Then, the service was also lacking. I asked for a blanket for the sofa bed which had only a flat sheet around the mattress, and it took 2 calls and nearly an hour when I wanted to be asleep to get it. Upon giving the hotel feedback when they texted me after the stay, the only responses were “Some rooms haven’t been updated” and “Do you still need a blanket?” If you haven’t updated some rooms, you should have pictures of those rooms and price them accordingly because they are not the same value as renovated luxury rooms!

Review rating: 1.0

Smelly room, such that they set room temperature at 17 to control smell, broken sink, very small hair dryer and old furniture.... not recommend at all.

Signal: 0.0%

11/03/25 The hotel has the basic services and is mainly for overnight stays. It needs maintenance and the cleaning isn't done well. Also, the breakfast is very basic; they could improve in those aspects. We stayed for 8 nights first, the room was okay, although ants were coming out of the bathroom. They told me it was due to the change of season. We returned two days later, and that last night the heating wasn't working. They had to move us to a "better" room, but we noticed they hadn't swept well. These are areas for improvement. What saved the stay was the excellent service from the manager Angie and Priscila, who helped me with my requests at all times. It's a hotel just for sleeping and going out to do activities the next day. We used it for that; we went out every day to the nearby mountains; it's 10 minutes from Grouse Mountain, 30 minutes from Cypress, and 35 minutes from Seymour. It's located right at the entrance to North Vancouver, 12 minutes from Downtown.

Signal: 0.0%

$1700 for wall views & broken lights Location was great, rooms were clean, hotel was nice and clean. The smoke alarm in my room began beeping in the late evening, so I called the front desk, they promptly had someone come up to change the battery. The next morning, the lights in the bathroom wouldn’t work. Called concierge, they said they would send someone up. I waited 30 minutes and no body came. I had an event to get to that morning so I began getting myself ready in the dark. Tried messing with the lights again and they worked. Called concierge to let them know it was working again and they told me “yeah they turned it back on, no one is coming up”. ‘Ummm, that information would have been helpful 30 minutes ago’ I think to myself. Views. My view was of some dead plants and a wall. All of these things wouldn’t have felt so bad if my stay didn’t cost nearly $1700 for 2 nights! Wouldn’t stay here again.

Signal: 0.0%