Room review insights for Canada

Tripadvisor

Complaint signal is 4.1%.

Praise signal is 12.4%.

Baseline signal is 4.5%.

Delta vs baseline is -0.3 points.

Google Maps

Complaint signal is 3.0%.

Praise signal is 7.4%.

Baseline signal is 2.6%.

Delta vs baseline is 0.4 points.

Google Maps

Top complaints

• Smelly room, such that they set room temperature at 17 to control smell, broken sink, very small hair dryer and old furniture.... not recommend at all. (0.0%)
• "We’ve been coming here for many years, and it's sad to see the place falling apart. They changed the door locks without informing anyone. The rooms are in serious need of repairs, and the reception staff hasn’t been helpful." (0.0%)
• **UPDATE** - In Response to the Owner's Response I’m extremely disappointed that your response mischaracterizes what actually happened during our stay and that your staff continues to gaslight us about our level of communication the night we discovered the stain and at checkout the morning after. To clarify the facts: as soon as we discovered that the fitted sheet appeared dirty, we immediately called the front desk and were met with no response. We also sent someone from our party down to the front desk to check whether there was anyone who could help us change the sheets. We saw someone at the front desk and 100% communicated that there was an issue we needed help with. This was absolutely not the “general inquiry” that you claim it to be. The staff member then responded saying he was a part of the security team and that there was nobody who could help change the cover until the next morning. My friend was left to sleep on what appeared to be a brown stained mattress without knowing what it was. At checkout, our concern only appeared "informative" because your staff showed complete indifference to our legitimate complaint. We were urgent when we needed help the night before, but by morning we were dealing with staff who clearly didn't care about our subpar experience. While you may have explanations for the stain, that doesn't erase the 24 hours my friend spent not knowing what it was or the distress of having to sleep on it. Your $50 offer and dismissal of our request for partial compensation shows a fundamental misunderstanding of the impact this had on our stay and the dissatisfaction from our party regarding the poor attempts to address our concerns only after the initial review was posted. It’s concerning that your response suggests this matter has been "resolved" when it clearly hasn't been addressed competently. Even if the stain was simply caused by a rusty mattress frame, every single effort from us to bring up this issue has been met with absolute indifference and frustrating attempts to distort and deny the facts when all we were hoping for was a simple apology and acknowledgement that things could have been handled better. Misrepresenting what happened doesn't solve the real issue: your lack of responsiveness when guests need help and empathy when things go wrong. ****Future guests should be aware: if issues arise during your stay, don't expect timely assistance or understanding from management when you need it most.**** **INITIAL REVIEW** Stayed here with friends last weekend and it was absolutely awful. When we pulled out the sofa bed, there was a brown stain right on one side of the mattress - completely disgusting. Called the front desk but no one was available to fix it, so we had to manage. The worst part? When we complained at checkout, the staff couldn’t have cared less. No apology, no offer to make it right, just complete indifference. For what we paid, this is unacceptable. Basic cleanliness shouldn’t be too much to ask for. Save your money and stay literally anywhere else in Vancouver - this place is gross and the service is terrible. Avoid at all costs. (0.0%)

Top praises

• Our stay at the Fairmont Pacific Rim was, without question, the most exceptional luxury hotel experience I have ever had — and I have traveled extensively throughout Europe, the USA, Africa, and Asia. We stayed in a Gold Suite, and from the moment we arrived, every detail was flawless. The Gold experience felt truly elevated — private, refined, and thoughtfully curated. The restaurant was outstanding. We dined in a private room, the food was exceptional, and our server was attentive, knowledgeable, and genuinely warm. The lounge and bar are stunning — trendy, beautifully designed, and vibrant — and again, the service was impeccable. The spa facilities are extraordinary. The hot tub, the hydrotherapy shower (absolutely to die for), and the spacious, spotless steam room created the most relaxing atmosphere. Everything throughout the hotel felt pristine, fresh, and meticulously maintained. One of the most thoughtful touches came Sunday morning when the concierge informed me they could arrange transportation to and from church. Not only did they provide a ride, but they also ensured I had bottled water for the journey. That level of service truly stands out. After church, I enjoyed breakfast overlooking the water — the view was breathtaking. The healthy, gluten-free options were excellent, and the cappuccino was perfection. When we checked out and valet brought our vehicle around, I was amazed to see that the inside of my car had been tidied and cleaned. It was such an unexpected and generous touch. Every element of our stay exceeded expectations. The Fairmont Pacific Rim sets the standard for luxury, service, and attention to detail. We are incredibly grateful for the experience and will absolutely be returning. Thank you for an unforgettable stay. (0.0%)
• "Absolutely blown away by the amazing service and stunning views! Thanks to Conrad!! 5 stars isn't enough" (0.0%)
• "I just had the most incredible experience at this hotel! From the moment I checked in, I knew I was in for a treat. Thanks to Conrad!, The staff were super friendly and attentive, the room was immaculate, and the views from the top floor were simply breathtaking. Can't wait to come back! 😍" (0.0%)

Tripadvisor

Top complaints

• Recently stayed here, having stayed before few months ago. This time around I got a newly refurbished room which was lovely. There seems to be an issue with the water in that room: The water pressure in the shower was all over the place, one moment it would be weak and next it would blast out. In addition, the room didn't have cold water in the sink, only scolding hot. My only concern as a solo guest, was being placed at the end of a hall in a building away from reception. Being an experienced traveler, solo travelers should not be placed far away from other people, for security should anything happen. My room was facing the train tracks, therefore I didn't get much of sleep and someone was knocking on peoples doors around 5.00am which left me a little unsettled. (0.0%)
• "Absolutely to Avoid" Negative experience from the very start. The young man at reception was rude, unprofessional, and visibly annoyed by the questions I asked to understand the reason for a voucher I had never requested. We arrived when it was 2:00 a.m. in Italy, so it was impossible to contact the travel agency that had booked our stay. We asked if we could pay the voucher, which they claimed was mandatory, the following day so we could clarify with the agency first, given the extremely high cost of almost $500 for 3 days. Our request was denied, and we were not allowed to access the room we had already booked without immediate payment. We were therefore forced to pay on the spot. The voucher imposed by the hotel included breakfast, drinks (even for children), and dinner vouchers. When we pointed out that we would never have dinner there, that we had minor children, and that on the last day we would not even be able to use breakfast because it started at 7:30 a.m. while we had a taxi to the airport at 7:00 a.m., we were told that it was not their problem and that at best they could give us drink vouchers instead. All of this was even more unacceptable considering that on the agency’s voucher it was clearly stated “room only” plus about $100 in taxes, with no mention whatsoever of mandatory packages including meals. Additionally, towels were not changed unless repeatedly requested, and in three days the room was never cleaned. The air conditioning also did not work properly. In my opinion, this is a non-transparent and unacceptable policy that shows little to no care for guests. In many years of traveling, I have never encountered such an unfriendly welcome. There are far better options in the area – I will never return here. (0.0%)
• $100 deposit on old fashioned keys!! Thin walls are thin and the nightclub is loud The staff smoke just past the door so a pleasant walk into the establishment through their smoke One set of towels in our room for 2 Blinds with light coming from all 4 sides in window but no curtains Not recommended! (0.0%)

Top praises

• Just returned from a six night stay at this hotel. From the moment we arrived until we departed, we were simply amazed at the high quality service and environment. We has reserved one of the premium corner rooms but were upgraded to a junior suite at check in. The contemporary, spacious and very comfortable room was a welcome retreat after a day of exploring Vancouver. The room faced the courtyard and was very quiet. Not a single detail is overlooked to make one's stay exceptional. Highly recommended and looking forward to returning. (0.0%)
• Recently stayed here, having stayed before few months ago. This time around I got a newly refurbished room which was lovely. There seems to be an issue with the water in that room: The water pressure in the shower was all over the place, one moment it would be weak and next it would blast out. In addition, the room didn't have cold water in the sink, only scolding hot. My only concern as a solo guest, was being placed at the end of a hall in a building away from reception. Being an experienced traveler, solo travelers should not be placed far away from other people, for security should anything happen. My room was facing the train tracks, therefore I didn't get much of sleep and someone was knocking on peoples doors around 5.00am which left me a little unsettled. (0.0%)
• 'Very clean, lovely room. Beautiful and beautifully quiet. Friendly and very helpful Reception staff, a short walk away or a quick room-phone call away - and available "24/7". 'Very reasonable price, on a picturesque campus. (0.0%)

Google Maps · Complaint quote

"You overbooked my room and took no responsibility. I booked a King Suite but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available. This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking. To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into. Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys."

Review rating: 1.0

Google Maps · Praise quote

"The rooms are always so clean and comfortable. The location is perfect; close to Stanley Park and lots of wonderful restaurants and the shopping district. The staff is exceptional, friendly and helpful."

Review rating: 5.0

Tripadvisor · Complaint quote

"The room was old and needed a Reno badly. A funky smell and covered up with a funky smell. Hot tub wasn’t working. Not happy about that. The restaurant was great. We had breakfast and dinner and it was very good. Staff was excellent. Waiters were great."

Review rating: 3.0

Tripadvisor · Praise quote

"We arrived in Vancouver after staying in Whistler for a week. I was informed by a friend that North Vancouver was the best place to stay. Seaside Hotel was right in the area. I was a bit lost on how to get inside but when we figured that out it was a complete escape. The people were so friendly and helpful. They were quick at loading up our stuff to our room. Mark spent the extra time explaining the light switches, the taps and all the items the room came with. The cleaning staff the next day were all smiling and welcoming and despite the fact we said we didn’t need the bed made, they were still offering any help needed that they were there. This place is a great location and I would highly recommend"

Review rating: 5.0

"Smelly room, such that they set room temperature at 17 to control smell, broken sink, very small hair dryer and old furniture.... not recommend at all."

Signal: 0.0%

""We’ve been coming here for many years, and it's sad to see the place falling apart. They changed the door locks without informing anyone. The rooms are in serious need of repairs, and the reception staff hasn’t been helpful.""

Signal: 0.0%

"**UPDATE** - In Response to the Owner's Response I’m extremely disappointed that your response mischaracterizes what actually happened during our stay and that your staff continues to gaslight us about our level of communication the night we discovered the stain and at checkout the morning after. To clarify the facts: as soon as we discovered that the fitted sheet appeared dirty, we immediately called the front desk and were met with no response. We also sent someone from our party down to the front desk to check whether there was anyone who could help us change the sheets. We saw someone at the front desk and 100% communicated that there was an issue we needed help with. This was absolutely not the “general inquiry” that you claim it to be. The staff member then responded saying he was a part of the security team and that there was nobody who could help change the cover until the next morning. My friend was left to sleep on what appeared to be a brown stained mattress without knowing what it was. At checkout, our concern only appeared "informative" because your staff showed complete indifference to our legitimate complaint. We were urgent when we needed help the night before, but by morning we were dealing with staff who clearly didn't care about our subpar experience. While you may have explanations for the stain, that doesn't erase the 24 hours my friend spent not knowing what it was or the distress of having to sleep on it. Your $50 offer and dismissal of our request for partial compensation shows a fundamental misunderstanding of the impact this had on our stay and the dissatisfaction from our party regarding the poor attempts to address our concerns only after the initial review was posted. It’s concerning that your response suggests this matter has been "resolved" when it clearly hasn't been addressed competently. Even if the stain was simply caused by a rusty mattress frame, every single effort from us to bring up this issue has been met with absolute indifference and frustrating attempts to distort and deny the facts when all we were hoping for was a simple apology and acknowledgement that things could have been handled better. Misrepresenting what happened doesn't solve the real issue: your lack of responsiveness when guests need help and empathy when things go wrong. ****Future guests should be aware: if issues arise during your stay, don't expect timely assistance or understanding from management when you need it most.**** **INITIAL REVIEW** Stayed here with friends last weekend and it was absolutely awful. When we pulled out the sofa bed, there was a brown stain right on one side of the mattress - completely disgusting. Called the front desk but no one was available to fix it, so we had to manage. The worst part? When we complained at checkout, the staff couldn’t have cared less. No apology, no offer to make it right, just complete indifference. For what we paid, this is unacceptable. Basic cleanliness shouldn’t be too much to ask for. Save your money and stay literally anywhere else in Vancouver - this place is gross and the service is terrible. Avoid at all costs."

Signal: 0.0%

"Our stay at the Fairmont Pacific Rim was, without question, the most exceptional luxury hotel experience I have ever had — and I have traveled extensively throughout Europe, the USA, Africa, and Asia. We stayed in a Gold Suite, and from the moment we arrived, every detail was flawless. The Gold experience felt truly elevated — private, refined, and thoughtfully curated. The restaurant was outstanding. We dined in a private room, the food was exceptional, and our server was attentive, knowledgeable, and genuinely warm. The lounge and bar are stunning — trendy, beautifully designed, and vibrant — and again, the service was impeccable. The spa facilities are extraordinary. The hot tub, the hydrotherapy shower (absolutely to die for), and the spacious, spotless steam room created the most relaxing atmosphere. Everything throughout the hotel felt pristine, fresh, and meticulously maintained. One of the most thoughtful touches came Sunday morning when the concierge informed me they could arrange transportation to and from church. Not only did they provide a ride, but they also ensured I had bottled water for the journey. That level of service truly stands out. After church, I enjoyed breakfast overlooking the water — the view was breathtaking. The healthy, gluten-free options were excellent, and the cappuccino was perfection. When we checked out and valet brought our vehicle around, I was amazed to see that the inside of my car had been tidied and cleaned. It was such an unexpected and generous touch. Every element of our stay exceeded expectations. The Fairmont Pacific Rim sets the standard for luxury, service, and attention to detail. We are incredibly grateful for the experience and will absolutely be returning. Thank you for an unforgettable stay."

Signal: 0.0%

""Absolutely blown away by the amazing service and stunning views! Thanks to Conrad!! 5 stars isn't enough""

Signal: 0.0%

""I just had the most incredible experience at this hotel! From the moment I checked in, I knew I was in for a treat. Thanks to Conrad!, The staff were super friendly and attentive, the room was immaculate, and the views from the top floor were simply breathtaking. Can't wait to come back! 😍""

Signal: 0.0%

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