Wait Time review insights for England, United Kingdom, Restaurants

Tripadvisor

Complaint signal is 4.1%.

Praise signal is 8.1%.

Baseline signal is 4.1%.

Delta vs baseline is 0.0 points.

Google Maps

Complaint signal is 3.1%.

Praise signal is 4.7%.

Baseline signal is 3.0%.

Delta vs baseline is 0.1 points.

Google Maps

Top complaints

• 45 minute wait for appetizers, plus another 30 minutes for the roast to arrive. The waiter dropped our lemon wedge from the appetizer and said he'd be back with a new one and we never saw him again... Gordon would never stand for this. To be fair, the Sunday roast was decent and the sticky toffee pudding and tiramisu was very delicious. It saved the experience. (0.1%)
• A lovely atmosphere, the service on this occasion was quite slow, but they were very busy (0.1%)
• Amazing and delicious food! Fish and chips , butter chicken , butter squash soup and of course sticky toffee for desert! We got right in no reservations but the wait staff were not my favorite ! I attempt to go to Any Ramsey place I can in every place I visit ! And again the food amazing no surprise and completely satisfied. (0.1%)

Top praises

• "What Ah Time was had !!! All Inclusives Events are Always Ah Vibe 🥳 (0.1%)
• 10/10 no notes! You’re in for a good time. (0.1%)
• A bit over the year ago since we visited Zima. And everything is even more exceptional! We had a great time food is absolutely delicious, will make sure not to wait another year before we come back ❤️ (0.1%)

Tripadvisor

Top complaints

• *Sigh* this is a tough one to write. My wife and I love Chef Ramsay so much & he’s one of the few celebrities for us that if we saw him we’d be starstruck. Unfortunately, I have to give the experience 3 stars out of 5. We have been to many Michelin starred restaurants all over the world and what separates these restaurants is the service/experience, less so the food. The food here was outstanding. The service, timing, and ambiance weren’t. Don’t get me wrong, the staff was extremely nice and attentive, but there were things that made the visit less than stellar. 1) Timing of the courses was quite inconsistent or delayed. I realize it can’t always be perfect but when the first few courses are spaced out < 5 minutes apart and then it takes 10-15 minutes before the main, you notice the gap. It was also a ~15 minute wait between them taking our last plates away and us receiving the check that we had to ask for. What was most disappointing was that when I’m at a restaurant of that caliber, the last thing I should be thinking is “where is the check so I can leave?” 2) The ambiance wasn’t there. There was only one room for dining and it seemed like there was maybe one too many tables in there. Sitting down at my table I was about a foot away from the guy sitting at the next table and I can tell you every word of their conversation. They faced everyone towards the center of the dining room which I liked, but it was difficult to get out from the table to visit the restroom or avoid bumping the guy to my side at the other table. 3) Service felt frantic. They take the approach of “no one should have an empty glass” and “if you see an empty tray or unfolded napkin, take care of it” - a real collaborative mentality. They take it so far that it’s a detriment to the service. I don’t need my water glassed re-filled every time I sip it and I’d like consistency on who is serving me so I can build a rapport over the meal. After $750 spent for two, I expected more. (0.0%)
• - Only two people spoke English - Poor communication - Even booked table for hot pot , they won’t serve it unless tell them specifically before hand - They will kick you out with the time limit even you have plate full of food (0.0%)
• A busy evening after work, birthday , birthday we know the place from 2021, 2022, 2023 but this will probably be our last visit , 30£ in reservation , as others have written one must order the snack and main dish after 17:00 , you are going to lose customers on , if not it is a menu option like other restaurants. Forret minestrone soup, nothing special and lobster soup l, small and nothing. Main dish : we have the last 3 times ordered the same and were very happy , this time disappointed , the shrimp dish was 3 small tiger shrimp and now 3 small mushrooms and a little rice and salad ornament , the meat , small and covered with sauce and the homemade potatoes , side , yes the same tern that was in the minestrone soup. See photos ) and with a bill of 139,70£ it was overpaid (0.0%)

Top praises

• 1st time back since covid. Christmas time is always si special here. Fantastic from the time the taxi pulled up. Wonderful friendly (professional)staff The ambience, the grandeur and the theatre of dinning here. The food is just as amazing as it always was, Service was exceptional, friendly staff, I love the way the staff present each dish and explain every dish, the flavours and garnishes ,it's Wonderful. Thank you to all the staff ,front and back of house for combining to make my wife's 60th birthday do special. See you soon . Roger Mcphun (0.0%)
• A Breath of Fresh Air at 36 Floors High Situated on the 36th floor of Sky Garden, Darwin Brasserie offers a unique experience that rises above the bustle of London. Here is what we loved about our visit: 1. Seamless Access While there was a significant queue for the free viewing platform, our reservation acted as a "fast track." We didn’t need to wait; our queue was considerably shorter, and the reservation gracefully granted us access to the 35th-floor viewing platform as well. 2. The Culinary Experience The food was decent and, while a bit pricey, it sits comfortably within the expected London range. • The Mains: I experimented with the Salmon Fish Cake, which was truly excellent. My husband had the Steak, which was reasonably good and very filling. • The Sweet Note: The Coffee Cheesecake was amazing! • A Recommendation: I would definitely suggest their Signature Cocktail—it arrives in a whimsical monkey cup with a banana on top! 3. The Heart of the Visit: Exceptional Service The best part of our experience was being served by Feliciana. She was a total delight—sweet, polite, and someone who helped us navigate the menu with ease. Her recommendations were perfect, and a conversation with her felt like a genuine breath of fresh air. (0.0%)
• A fantastic meal this evening, the very best grill I've had in a very long time. In particular the lamb was sensational! (0.0%)

Google Maps · Complaint quote

"So I was suggested the Masala Dosa which didn’t disappoint in terms of flavour. It was actually quite delicious. Loved it 👌very nice The Masala dosa is a famous south indian rice crepe stuffed with spiced potato - served with 2 chutneys (coriander and coconut) and sambar (lentil curry) I ordered a masala dosa and they served to me in a takeaway bag which I didn’t request. Not that it bothered me much to be honest but for others maybe? I told the server that I shall seat myself outside to eat, had I actually asked for a takeaway I doubt they would have gave the mango lassi in a glass. Haha Waited 30minutes for the dosa ⏰ the mango lassi came to me within five minutes after ordering. 👍 The dosa was not that hot, it was as if it was sitting in that box for a while before it came to me which was a shame I feel like if I had eaten it absolutely freshly cooked without it sitting around before it being served to me I would have not bothered at all that I waited 30minutes for it because the flavours were actually exceptional. Pros: The taste of the masala dosa is great as well as the dips that are accompanied on the side. Cons: Waiting time, Confusion on how the order was handled. The total bill £17.50 for Masala Dosa and Mango Lassi. I would come again and suggest this place."

Review rating: 3.0

Google Maps · Praise quote

"Din Tai Fung is one of the few places in London where you can go in with confidence and know exactly what you’re getting — solid, consistent quality. The Xiao Long Bao are well executed — thin skin, good amount of broth, and clean flavour. Not the absolute best you’ll ever have, but definitely satisfying for London. The shrimp fried rice is simple but done properly — light, fragrant, and not greasy. The hot and sour soup was a pleasant surprise. Well balanced, with enough depth and acidity, and not overly thick or watered down. Other dishes like the wontons and noodles are slightly adapted to local taste, but still hold up reasonably well. The space is modern and comfortable, with an open kitchen where you can see the dumplings being made. Service is efficient and well organised. Overall: Not the most authentic, but very reliable. A good option if you’re craving familiar flavours without taking risks."

Review rating: 5.0

Tripadvisor · Complaint quote

"Went with 3 friends and when we walked in no one was there to greet us which was fine because the restaurant seemed busy. 4 older men walked in after us and as the lady came to greet us they started complaining very rudely how they were waiting there for ages (not true) and were absolutely horrible to this lady. Everyone inside the restaurant was shocked at how these men were talking to her and even some of them apologized that she had to be treated like that. After all, the manager (i assume) came to us and i asked for a table for 4 and she, very rudely said "You will have to wait, but you need to wait outside because I cant have you here in the middle of the way". He went outside to wait and watched as the men that came after us were allowed to wait inside and after a few minutes they were directed to a table. We went inside to tell them that we were there first and none of us had a reservation (we heard these men say). This lady, an older lady with short hair said to us "well you were outside so i sat them first". She kept arguing with us, zero professionalism. When I was explaining to her the whole situation she said "Do you want to keep talking or do you want to sit down?". She was completely horrible to us, the only reason i sat down was because it was my friends birthday trip otherwise i would've turned around and left. When she sat us down she was saying somethings in Italian under her breathe. Everyone around us that was also waiting for a table was baffled at her lack of professionalism and how she couldn't handle a situation she completely lost control of. She let those men inside after they were horrible to her staff, sent us outside to wait and let them stay because she knew she couldn't tell them/speak to them how she spoke to me and my friends. The whole situation was disgusting. Food was mid also so I am never coming back or recommend this place to anyone."

Review rating: 1.0

Tripadvisor · Praise quote

"Good food and excelent service by Veronica. Cant wait to respeat!"

Review rating: 5.0

"45 minute wait for appetizers, plus another 30 minutes for the roast to arrive. The waiter dropped our lemon wedge from the appetizer and said he'd be back with a new one and we never saw him again... Gordon would never stand for this. To be fair, the Sunday roast was decent and the sticky toffee pudding and tiramisu was very delicious. It saved the experience."

Signal: 0.1%

"A lovely atmosphere, the service on this occasion was quite slow, but they were very busy"

Signal: 0.1%

"Amazing and delicious food! Fish and chips , butter chicken , butter squash soup and of course sticky toffee for desert! We got right in no reservations but the wait staff were not my favorite ! I attempt to go to Any Ramsey place I can in every place I visit ! And again the food amazing no surprise and completely satisfied."

Signal: 0.1%

""What Ah Time was had !!! All Inclusives Events are Always Ah Vibe 🥳"

Signal: 0.1%

"10/10 no notes! You’re in for a good time."

Signal: 0.1%

"A bit over the year ago since we visited Zima. And everything is even more exceptional! We had a great time food is absolutely delicious, will make sure not to wait another year before we come back ❤️"

Signal: 0.1%

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