Service review insights for California, United States, Restaurants

Bad service

06/2024 Visited on a weekend evening. Pretty busy but not overly so. I ordered the Hokkaido Scallop, Unagi, and Ika Nigiri, along with the Spicy Salmon Hand Roll and Taiyaki Ice Cream dessert. Overall, it ran me about $50. The food was just "alright." None of the food was morish and the price I paid didn't feel justified. The hand roll was pathetic - I could not tell that there was salmon in there... And the Taiyaki Ice Cream was literally just one of those ice creams you could buy a four-pack of but charged three times more. This restaurant serves Nigiri and Handrolls, but I'd say stick with the regular rolls and save the specialty sushi for a dedicated omakase restaurant. And absolutely skip the dessert... Atmosphere - The restaurant's main appeal is that it runs as a "bullet train" restaurant. However... when I came to visit, it wasn't running! And because of this (or not), service was pretty slow! It took 20 minutes to get my food... The decor of the restaurant was okay... I guess I expected more eating at a Sushi restaurant in San Francisco. Would I eat here again? Absolutely not, lol... Way too expensive for what you get and there are no promises of their marketing draw (bullet train).

$200 for 5 people & everyone was disappointed! Came here to meet family & were blown away by the view! Service was great but the table needed wiping down & we waited, despite a reservation and plenty of open tables. It looked like there were plenty of waitstaff. Valet parking was twelve dollars with no other option but that. Ordered $28 chicken breast, $14 garlic noodles, & $20 shrimp, among other things. The chicken was tough & dry, the noodles were spicy (which was not indicated on the menu), and there were only 4 shrimp on the plate. Flat water was free but sparkling was ten bucks! Diet Coke was five for a glass. Everyone left still very hungry and we ate when we got back to the room. For that kind of money I expect to be taking home a doggie bag and raving over the taste, amount, and presentation. Unimpressed and would not recommend.

100% Italian products and cooks. Good Italian restaurant, with rich food and good products at a reasonable price for Los Angeles. The bad... It is small and noisy, very uncomfortable with the waiters always passing around you and with the tables very very close together (must book).

100% Overrated We visited Sushi Gen for dinner tonight after reading lots of good reviews from others. It’s either my expectation was too high or the service & food quality wasn’t good. We had to wait over 40 minutes to be seated. After we sat down it took about 15 minutes to order the drinks. Waitress was very slow and not organised. We had question about different dishes and waitress didn’t have much knowledge. When it comes to food, we were very disappointed with the quality of food. It wasn’t really authentic Japanese food. I have had a lot better Japanese food in other Japanese restaurants in the area, such as Tenno. We didn’t even finish our dinner because we didn’t like it much. I disagree with other good reviews about this restaurant. And probably would not go back again FYI: they charge house Sauvignon Blanc $70 for a half bottle. Definitely overrated.

Update* take out service has gotten a bit better. The text send when the food is ready. Haven't had any issues when I order ahead of time.

Review rating: 1.0

First clue: Filthy menu How can this place get such high reviews? I ordered Penang Curry $19.95 . When asked “what protein?” I didn’t want one as I am vegetarian and I find no nutrition value or taste in tofu. But the waiter pushed the tofu in be by saying” crispy tofu” or whatever so I figured there be a few bits I could ignore and I would eat the vegetables. I got a huge pile of white rice plus a bowl of the Panang which was almost nothing but tofu. There were 3 slivers of green bell and a couple of red slivers. That was it. The sauce had flavor so I just ate sauce soaked rice .

Review rating: 2.0

Bad service

Signal: 0.1%

06/2024 Visited on a weekend evening. Pretty busy but not overly so. I ordered the Hokkaido Scallop, Unagi, and Ika Nigiri, along with the Spicy Salmon Hand Roll and Taiyaki Ice Cream dessert. Overall, it ran me about $50. The food was just "alright." None of the food was morish and the price I paid didn't feel justified. The hand roll was pathetic - I could not tell that there was salmon in there... And the Taiyaki Ice Cream was literally just one of those ice creams you could buy a four-pack of but charged three times more. This restaurant serves Nigiri and Handrolls, but I'd say stick with the regular rolls and save the specialty sushi for a dedicated omakase restaurant. And absolutely skip the dessert... Atmosphere - The restaurant's main appeal is that it runs as a "bullet train" restaurant. However... when I came to visit, it wasn't running! And because of this (or not), service was pretty slow! It took 20 minutes to get my food... The decor of the restaurant was okay... I guess I expected more eating at a Sushi restaurant in San Francisco. Would I eat here again? Absolutely not, lol... Way too expensive for what you get and there are no promises of their marketing draw (bullet train).

Signal: 0.0%

$200 for 5 people & everyone was disappointed! Came here to meet family & were blown away by the view! Service was great but the table needed wiping down & we waited, despite a reservation and plenty of open tables. It looked like there were plenty of waitstaff. Valet parking was twelve dollars with no other option but that. Ordered $28 chicken breast, $14 garlic noodles, & $20 shrimp, among other things. The chicken was tough & dry, the noodles were spicy (which was not indicated on the menu), and there were only 4 shrimp on the plate. Flat water was free but sparkling was ten bucks! Diet Coke was five for a glass. Everyone left still very hungry and we ate when we got back to the room. For that kind of money I expect to be taking home a doggie bag and raving over the taste, amount, and presentation. Unimpressed and would not recommend.

Signal: 0.0%