Service review insights for California, United States

Google Maps

Complaint signal is 11.9%.

Praise signal is 32.5%.

Google Maps

Top complaints

• - There were a few things that didn’t go smoothly. We booked the room for 5 and they only gave 3 sets of blankets. Some of us had to share blankets because they couldn’t even give extra ones. - We booked it with parking, but garage was full the first night, because one or more people who were not supposed to park inside, occupied the space. So we had to find parking on the street and walk back to the hotel. - Toilets got clogged, and the first reaction of the staff was to blame us that we must have put something in them. But later we found out that half of the toilets got clogged in that level due to some pipe issues. - There was some level of kindness and willingness to solve problems, so it wasn’t terrible, but wasn’t the greatest either. I didn’t expect luxury for this price, but it could have been better. (0.0%)
• 11/4/25 I visit SF often for work, staying at various Hilton properties in the area. They have the nicest rooms I've seen yet. Everything else is bad. Unsafe location. I should have checked that ahead of time. Assumed it would be better because it's a Curio. Service is also pretty bad. When my room was cleaned today, the made the bed and took my dirty towels. DID NOT REPLACE THEM. I let them know I was completely out of wash cloths and they sent up more towels... No wash cloths... I let them know and they NEVER RESPONDED. I'm booked here again next week and unfortunately I'm within the window where I can't cancel and get my money back. After that, never ever again. I'm sure I'll have more to report after this stay and the next. Will report back. 11/6/25 They did finally respond to my request for more washcloths and said my room would be cleaned and they would be delivered. I left for the day and returned to a room that was never cleaned at all and still not washcloths. They gave me 20k points to compensate. While I'm thankful for the points and the free can of Diet coke that came with it, I'm not yet willing to change my review. Will be checking out shortly. Will continue to report back on my experience. (0.0%)
• About as basic as it gets. Shared bathrooms. No room service during your stay. Shampoo, body wash containers all empty in the communal showers. Location not fantastic either. But it was all I could get when the hotels were all $500-$1000 a night. Is was it is. Quite safe once inside and my room was clean and well presented when I arrived. (0.0%)

Top praises

• The hotel is located in a part of San Francisco you don't want to be walking around at night. Homeless people lie on the street and against the hotel, some motionless, others screaming after a trip. Several rats roam the courtyard at night. The staff is very friendly and helpful. But that's about it. The rooms are really dated, and the bathroom fixtures are filthy. There was a stage for two parties in the courtyard. We were glad we left on the day of the party. The portable toilets and sinks were ready and waiting for us during the three days we were there. The photos on the website are completely different from reality, and all that for over $160 a night... oh yeah... parking is on the lot... $28 a day. (0.1%)
• 10/10 highly recommend! Hotel Fiona was fantastic due in no small part to the service and hospitality of Karina, Sam, and Maya. They were so friendly and so helpful during our first trip to SF, and we will for sure be staying at the Fiona again should we ever return! Thank you very much! (0.0%)
• 2 guys of the staff are very friendly and welcoming: the one when we arrived and the one working on evening/night time! (An other one not particularly) We had private bathroom & toilets eventhough outside of the room (just in front!) Good location by the way! (0.0%)

Google Maps · Complaint quote

"Would not recommend. To start I’ll say the one nice thing and that is the lobby looks quite nice. But there is a reason so many of the photos are of the lobby because that is the only nice part. We stayed for a couple nights last week in a king room to start with I always look at the bed before we use it in every hotel and this one the comforter was absolutely disgusting with stains all over it and one of the pillows were dirty. I will include a photo. Also we were on the 5th floor and all of a sudden on our second day there the elevator had a note (only on the first floor no other floors) that it was out of service. The funny part is that the elevator inspection was extremely past due and we were talking about it right before this note went up. There was then a weird service elevator that we found out we could use and that inspection expired in 2021! (I got a pic of the main elevator not the other) we even ran into another guest who made the joke “we all thought the hotel was nicer than this right?” Because seriously do they make it look way nicer than it is. Outside of this hotel the sidewalk is covered in literal poop and front desk was no help in finding any parking. Very loud inside room but it’s San Fran. And HOT no ac and it was roasting inside the room. Take my advice and stay somewhere else."

Review rating: 1.0

Google Maps · Praise quote

"Good hotel. Fantastic staff. Location a bit rough, but near a fantastic Indian restaurant!"

Review rating: 5.0

"- There were a few things that didn’t go smoothly. We booked the room for 5 and they only gave 3 sets of blankets. Some of us had to share blankets because they couldn’t even give extra ones. - We booked it with parking, but garage was full the first night, because one or more people who were not supposed to park inside, occupied the space. So we had to find parking on the street and walk back to the hotel. - Toilets got clogged, and the first reaction of the staff was to blame us that we must have put something in them. But later we found out that half of the toilets got clogged in that level due to some pipe issues. - There was some level of kindness and willingness to solve problems, so it wasn’t terrible, but wasn’t the greatest either. I didn’t expect luxury for this price, but it could have been better."

Signal: 0.0%

"11/4/25 I visit SF often for work, staying at various Hilton properties in the area. They have the nicest rooms I've seen yet. Everything else is bad. Unsafe location. I should have checked that ahead of time. Assumed it would be better because it's a Curio. Service is also pretty bad. When my room was cleaned today, the made the bed and took my dirty towels. DID NOT REPLACE THEM. I let them know I was completely out of wash cloths and they sent up more towels... No wash cloths... I let them know and they NEVER RESPONDED. I'm booked here again next week and unfortunately I'm within the window where I can't cancel and get my money back. After that, never ever again. I'm sure I'll have more to report after this stay and the next. Will report back. 11/6/25 They did finally respond to my request for more washcloths and said my room would be cleaned and they would be delivered. I left for the day and returned to a room that was never cleaned at all and still not washcloths. They gave me 20k points to compensate. While I'm thankful for the points and the free can of Diet coke that came with it, I'm not yet willing to change my review. Will be checking out shortly. Will continue to report back on my experience."

Signal: 0.0%

"About as basic as it gets. Shared bathrooms. No room service during your stay. Shampoo, body wash containers all empty in the communal showers. Location not fantastic either. But it was all I could get when the hotels were all $500-$1000 a night. Is was it is. Quite safe once inside and my room was clean and well presented when I arrived."

Signal: 0.0%

"The hotel is located in a part of San Francisco you don't want to be walking around at night. Homeless people lie on the street and against the hotel, some motionless, others screaming after a trip. Several rats roam the courtyard at night. The staff is very friendly and helpful. But that's about it. The rooms are really dated, and the bathroom fixtures are filthy. There was a stage for two parties in the courtyard. We were glad we left on the day of the party. The portable toilets and sinks were ready and waiting for us during the three days we were there. The photos on the website are completely different from reality, and all that for over $160 a night... oh yeah... parking is on the lot... $28 a day."

Signal: 0.1%

"10/10 highly recommend! Hotel Fiona was fantastic due in no small part to the service and hospitality of Karina, Sam, and Maya. They were so friendly and so helpful during our first trip to SF, and we will for sure be staying at the Fiona again should we ever return! Thank you very much!"

Signal: 0.0%

"2 guys of the staff are very friendly and welcoming: the one when we arrived and the one working on evening/night time! (An other one not particularly) We had private bathroom & toilets eventhough outside of the room (just in front!) Good location by the way!"

Signal: 0.0%

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