Service review insights for United States, Hotels

"Listen up, y'all. I gotta keep it real with you about my stay at Grand Bowery Hotel. The front desk homies were chill and welcoming, but that's where the good vibes ended. My room was straight-up nasty – we're talking cockroaches and bed bugs. Them bugs were savage, leaving me with mad bites all night long. And don't even get me started on the dude next door snoring like a dang chainsaw. I get it, the spot's cheap and in the heart of the city, but you gotta ask yourself if it's worth the nightmare. Trust me, spend a few extra bucks and find a better spot. I'm just trying to save you the trouble, fam. Do your research, and don't make the same mistake I did. This place was a total letdown, horrible place to stay and I'd never recommend it to anyone looking for a chill and comfy stay."

"You're a hazard for being in the way" as I was Charging my device. Some janitor looking guy telling me to move out the way like he has some sort of authority. Older dude, white long hair thats slicked back. But he was being aggressive. Fire him. There's no need for that type of energy in Las Vegas.

$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in.

Personally would not trust this hotel. I booked my rooms directly with Marriott and received confirmation email of rate. Once I departed the hotel after my stay, my rate was significantly higher. I spoke to manager at hotel during checkout and showed him Marriott's email with rates and confirmation, to which he would not honor. I tried recourse with Marriott directly and their customer service is just as bad as the service at the hotel. Buyer beware, just because he book directly with hotel and receive confirmation, the hotel has leverage to change your rate, or at least in my case. Hotel also looks much better on their website then in person. Average hotel at best.

My family is visiting Las Vegas for CES and we decided to visit the Strat to play 3 card poker for a nice break during the show. We took a taxi from the convention center, specifically for this purpose, on Thursday, January 8, around 1PM. Upon entering the casino, we noticed noone manning the 3 card poker table and asked the pit boss to open the table which he refused to do despite having personnel at tables with no people! He said to come back at 4, which we explained was impossible. He wouldn't accomodate us despite having manned, but empty tables! My daughter and I came there SPECIFICALLY for this purpose and felt the pit boss' decision to be unwarranted considering the circumstances. The YouTube videos show this place as a welcoming and friendly place; they allow filming in the morning as well. Unfortunately, the videos do not convey the Strat accurately. I feel the pit boss needs to be retrained to be more accommodating, flexible, and less rude. He squandered a good opportunity and left us deeply disappointed, not to mention the money we wasted on needless transportation. My advice would be to seek out your gambling experience elsewhere with friendlier staff whom are more in tune to the needs of their customers.

@thecalcasino Currently having the worst customer service experience I’ve ever had with a hotel in Las Vegas with your team. Booked a room for my dear friend and his family from your website, your front desk will not check them in, the service on YOUR website has no ability to change reservation name and has kept me on hold for 60 minutes and this family waiting in the lobby for over an hour so far.

Self-check-in only, which is fine in theory, but there’s zero on-site staff for basic needs. Phones go nowhere: every number (local, 347, even a U.S. “guest-line”) routes to an overseas call center. Those agents have never set foot in the hotel, can’t reach the manager, and refuse early check-ins and aren’t able to send anyone for things onsite such as extra linens. Attitude & connection both terrible: crackly lines, scripted answers, and they hang up when you ask for an American rep or their management. If you need anything beyond punching in the door code—blankets, maintenance, a human in an emergency… tbh look elsewhere. HIRE A DESK ATTENDANT!!!!!

Review rating: 1.0

Terrible experience. We are trying to check in and there is only one person working. We’ve been waiting over an hour and missed our dinner reservation. Don’t recommend this hotel.

Review rating: 1.0

"Listen up, y'all. I gotta keep it real with you about my stay at Grand Bowery Hotel. The front desk homies were chill and welcoming, but that's where the good vibes ended. My room was straight-up nasty – we're talking cockroaches and bed bugs. Them bugs were savage, leaving me with mad bites all night long. And don't even get me started on the dude next door snoring like a dang chainsaw. I get it, the spot's cheap and in the heart of the city, but you gotta ask yourself if it's worth the nightmare. Trust me, spend a few extra bucks and find a better spot. I'm just trying to save you the trouble, fam. Do your research, and don't make the same mistake I did. This place was a total letdown, horrible place to stay and I'd never recommend it to anyone looking for a chill and comfy stay."

Signal: 0.0%

"You're a hazard for being in the way" as I was Charging my device. Some janitor looking guy telling me to move out the way like he has some sort of authority. Older dude, white long hair thats slicked back. But he was being aggressive. Fire him. There's no need for that type of energy in Las Vegas.

Signal: 0.0%

$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in.

Signal: 0.0%