Service review insights for United States, Hotels

Tripadvisor

Complaint signal is 14.5%.

Praise signal is 55.7%.

Baseline signal is 13.6%.

Delta vs baseline is 0.9 points.

Google Maps

Complaint signal is 11.9%.

Praise signal is 33.0%.

Baseline signal is 10.4%.

Delta vs baseline is 1.5 points.

Google Maps

Top complaints

• "Listen up, y'all. I gotta keep it real with you about my stay at Grand Bowery Hotel. The front desk homies were chill and welcoming, but that's where the good vibes ended. My room was straight-up nasty – we're talking cockroaches and bed bugs. Them bugs were savage, leaving me with mad bites all night long. And don't even get me started on the dude next door snoring like a dang chainsaw. I get it, the spot's cheap and in the heart of the city, but you gotta ask yourself if it's worth the nightmare. Trust me, spend a few extra bucks and find a better spot. I'm just trying to save you the trouble, fam. Do your research, and don't make the same mistake I did. This place was a total letdown, horrible place to stay and I'd never recommend it to anyone looking for a chill and comfy stay." (0.0%)
• "You're a hazard for being in the way" as I was Charging my device. Some janitor looking guy telling me to move out the way like he has some sort of authority. Older dude, white long hair thats slicked back. But he was being aggressive. Fire him. There's no need for that type of energy in Las Vegas. (0.0%)
• $300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in. (0.0%)

Top praises

• Very friendly staff. (0.1%)
• Excellent service. (0.1%)
• Amazing stay! The room was clean, spacious, and the staff were incredibly welcoming. Would definitely come back! (0.0%)

Tripadvisor

Top complaints

• "If you lose something at this hotel, it’s basically gone for good!" I go to Las Vegas almost every year for work, and this was my first time staying at the Trump International Hotel. The rooms themselves were actually quite nice—but the location is pretty inconvenient. It’s far from most event venues (like the Venetian Expo), and there aren’t any convenient stores nearby. The whole area feels kind of deserted and not very practical. But the real kicker? During my trip, I switched rooms, and I accidentally left my glasses behind in the old one. I was still staying at the hotel at the time, so I immediately called Lost and Found. Their response? They made me fill out an email form first. After I submitted it, they just told me to wait. Seriously? Whether you’re traveling for business or pleasure, who has time to hang around forever waiting for them to find your stuff? I even went to the front desk in person—still, they said they didn’t have it. But here’s the pattern: sure enough, as soon as I got back home to my country, I received an email saying, “We found your item!” So yeah… if you lose something at this hotel, consider it lost for good. And honestly—this is 2025! Can they please stop using such outdated methods to handle something so simple? Seriously, even a robot would handle this faster than their staff! (0.0%)
• "mini bar" was missing a milky way when i arrived; despite my having immediately alerted hotel staff upon my discovery of said missing milky way, I nevertheless discovered a $3.25 charge tacked sneakily onto my bill! room wasn't clean enough, the duvet needed to be removed from service because of staining; nothing impressive here except for the photographer's ability to make dingy and lower than expected ceiling feel bright and airy! . when i checked in (for a single night stay), i requested a late checkout. the hotel obliged, although i don't understand why the guest after me in the queue was told 1230 while i was told 12 was the latest possible time available. besides this, the staff were all quite friendly and down to earth. i had an incredibly disappointing experience with the hotel manager. Under-confident as the leader of a workplace, the manager here claims their authority over others by putting them down. He was immature, disrespectful, expressed a contempt for guests as burdens, and called me names while attempting to save face while reversing a surcharge on my bill despite his initial insistence that he would not. Onlooking staff remained courteous but quiet, not wanting to get dragged into the manager's fit of frustration. I made a valid request, was right to have done so, and was met with the manager's attempt to steamroll me while making false/unfounded claims regarding my moral fibre. The hotel didn't need 3 people working, anyhow. I would fire the manager and promote the girl who checked me, since she demonstrated good understanding of hotel operations and intuitive understanding of guest requests. If you are looking for a bed and a shower and single serve pumpkin pie flavor coffeemate creamers and you want a cheap room with bad natural light, then this is your place! tldr; half star for the decent cable channel selection (which includes SHOWTIME~!) gets rounded up to one star. (0.0%)
• #1. Parking: We arrived at Self Parking because Google took us to the wrong entrance. So - no problem...but the underground parking was not clearly marked for people who had never parked there. Please create better signage. #2. Check in was ok, but they never offered us bottled water. Once we got to the room, we found out you have to go all the way back to the front desk. Ugh! #3. Room. The room was great, shower great, pillows and beds great, nice size. Really nice rooms - all good there. #4. BRERA Osteria for dinner was killer. Terrific food. #5. Staff who came to our room, room service and housekeeping to make up the pullout, both people were fantastic. #6. We had booked the AX rate, which comes with a $65 breakfast credit. BUT - this hotel does not allow breakfast before 6am on that rate. You have to wait until 6am to order Room Service, or go to a restaurant. We were driving to LA, so we thought grabbing coffee and croissants at Bouchon Bakery for the road would be fastest. Nope! Got to Bouchon Bakery 10 minutes before 6am opening, but they opened 12 minutes late. People were bailing out of line...so it went a bit faster once open. #7. The hotel only had two people checking guests out - on the Sunday morning after Thanksgiving. Ugh! We got on the road finally at 6:40am. A drag when driving to LA. Two "ughs" are the reason for four stars, and not five. A few other things that we had to wait for which at the rates this hotel charges, there should never be a wait. We would love to give it another shot. (0.0%)

Top praises

• This place was unexpectedly great. We swapped out our time share for the Jockey Club. Great location, clean, nice staff and connected to the Cosmopolitan casino. We had a beautiful view from our room. So many places were in walking distance. Great time. (0.0%)
• "All staff are excellent, Alex, Mgr, Luz, Asst. Mgr, Rosa, asst. Mgr, Michael asst. Mgr, Rashad, and Maggie are all that you could ask for on a vacation, and the accommodations were wonderful as well, and the breakfast was superb!" (0.0%)
• "Any city that doesn't have a Tenderloin isn't a city at all." This place is fantastic. It is effortlessly cool. Phoenix Hotel is laden with epic music history, incredibly comfortable beds, but the best part is the staff. I can't say enough about how great the staff are - helpful, knowledgeable, kind, and an endless resource for good advice. Highly recommend this place and we will be returning. (0.0%)

Google Maps · Complaint quote

"DO NOT COME HERE - you are warned. Code to our room and other guests, did not work, constantly resetting. No Wi-Fi or TV. No staff on site. Maid service spotty, did know who managed. You can’t reach management, only a call center with heavy foreign accent. They only apologized and indicated help coming, never arrived. We booked with Hotels.com, they couldn’t help, no refunds. Stairwell fire escapes locked. We tired to prop open front door but no way up, needed code for elevator. Out belongings locked in hotel, begging a call center for help. We put a stop pay on credit card… who knows if that will help. I paid in advance for a place to stay after surgery… I’m really screwed! I don’t know what to do? This was a huge expense for me."

Review rating: 1.0

Google Maps · Praise quote

"Shamena in the accounting dept is so kind and helpful!"

Review rating: 5.0

Tripadvisor · Complaint quote

"Everything except the location! We managed to get into the lobby (fortunately during the day) only thanks to the presence of other people waiting to have a room like us, who could open us from the inside. Access only with code to be received by email..... IF YOU RECEIVE IT DESPITE THE CONFIRMATION OF THE BOOKING! Non-existent staff. More than two hours waiting to get the room. Suddenly the manager who communicates with India by phone shows up to provide those present with access codes. Manager to whom we recommend the cleanliness of the room and the presence of a minor allergic to dust. Ok ok tells us but cleaning will never take place in 7 days of stay... Never change towels and never meet the cleaning staff or any other person who is part of the hotel staff!"

Review rating: 1.0

Tripadvisor · Praise quote

"Fabulous location, perfect for reaching all the New York destinations. The room on the 25th floor had a spectacular view of the Oculus, the Memorial, and the Hudson River...we didn't even have to close the curtains! Everything was very clean, the beds were comfortable. The room was made up every day! Well done! Congratulations, excellent service."

Review rating: 5.0

""Listen up, y'all. I gotta keep it real with you about my stay at Grand Bowery Hotel. The front desk homies were chill and welcoming, but that's where the good vibes ended. My room was straight-up nasty – we're talking cockroaches and bed bugs. Them bugs were savage, leaving me with mad bites all night long. And don't even get me started on the dude next door snoring like a dang chainsaw. I get it, the spot's cheap and in the heart of the city, but you gotta ask yourself if it's worth the nightmare. Trust me, spend a few extra bucks and find a better spot. I'm just trying to save you the trouble, fam. Do your research, and don't make the same mistake I did. This place was a total letdown, horrible place to stay and I'd never recommend it to anyone looking for a chill and comfy stay.""

Signal: 0.0%

""You're a hazard for being in the way" as I was Charging my device. Some janitor looking guy telling me to move out the way like he has some sort of authority. Older dude, white long hair thats slicked back. But he was being aggressive. Fire him. There's no need for that type of energy in Las Vegas."

Signal: 0.0%

"$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in."

Signal: 0.0%

"Very friendly staff."

Signal: 0.1%

"Excellent service."

Signal: 0.1%

"Amazing stay! The room was clean, spacious, and the staff were incredibly welcoming. Would definitely come back!"

Signal: 0.0%

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