Service review insights for United States, Hotels

Bad service

A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

$1000 Charge for TV broken when we checked in. We stayed at this hotel on 6/10/2022 for our wedding anniversary. We actually stayed there one day of our honeymoon too. We checked in and went to our room to drop off our bags, change clothes and go to the Braves game. While I got ready my husband tried to turn on the TV. It would not turn in. So he got up to see if there was a physically power button on the TV. He touched the TV and it fell. Thankfully he caught it and was able to prop it so it would not fall. We called the front desk and they said they would send engineering to our room. We had a game to get to so we didn’t have time to wait so we went to our game. When we get back I decide let me check on the TV situation. I am then told I will be changed $1000 for the broken TV in my room. We literally had been in the room 10 minutes. It was broken when we got there yet here I am getting charged. I am disputing the charge and waiting to talk to corporate on Monday. Would highly suggest against this hotel. Or have someone from the front desk go to your room with you and make sure nothing is broken… because if it is... you are stuck getting charged for it.

BE AWARE THAT CAR BREAK-INS ARE AN ISSUE AT THIS HOTEL’S PARKING GARAGE. I stayed the night of 8/22/20 and parked my car in their garage. At around 4:40am my car was broken into by a young couple and several items were stolen. The hotel was of course no help at all and they don’t even have security cameras in their $18 per night garage. (Turns out KC is a hot bed for car break-ins.) Fortunately my dash cam recorded their faces and I have turned the footage over to the police. My car most likely was not the only one broken into that night. If you had a break-in at this hotel or near by, please contact the police department directly at ‭(816) 234-5510‬ and file a case.

Lied about being a resort. Took the fee. No pool, no fitness, no bar, no restaurant. Just a dark painted barrack, next to Beverly Hills Center Mall. They give you a bath robe (to go where?). Charge a resort fee for that. The rooms are painted dark gray. Spacious, awright, but the only "resort" feature, is a small balcony. Horrible. Hallways are claustrophobic. No food. Room service? Fouggget it. Chipotle across the street. Parking was a nightmare. Small underground garage. Cars block each other in doubled spaces. I wasn't able to get any parking!!! Parked on the street, got up at 3am, 5am and 7am, to check for the ticket on my car. Horrible.

DO NOT BE DECEIVED. The rooms are nice but they don’t have any lotion, microwave, or even a phone to call front desk. The room is nice but once u start looking for some basic needs that all hotels have- they don’t have it! Stay here if u just want the bed, don’t want to shower or eat

Review rating: 2.0

We will NEVER return Extremely disappointing stay at 124. We have stayed here previously without problem, but this time we were positioned in the Gatehouse section. We made reservations here with another couple, but somehow we were assigned to the separate Gate House.. So we paid $550 in advance for a room that was around the corner, up a narrow stairs ( no elevator, no help) and we had to walk around 2 mobile storage units to gain access through a dark corner entrance. There is no security on site. We had to park outside, and carry our luggage up and down this narrow staircase in the rain. There is no one on site here and you are on your own. There are no amenities and we asked for ice and it took an hour to deliver. The server apologized but that was much too long. Then to insult us, we were charged a $33 resort fee afterwards even though we had no amenities and no pool. We disputed the charge at the front counter but I see we were charged anyway. Our friends stayed in the main structure ,and we kept asking why we were assigned to another building. The clerk said that it was because we booked through another site, and we kept explaining that we booked directly through YOUR website and even paid the 124 Queen first night prepaid non refundable rate which was to include the resort fee. So why were we charged again. We have been coming to NOTL for 40 years. You have lost our business as we will never return to 124.

Review rating: 1.0

Bad service

Signal: 0.0%

A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Signal: 0.0%

$1000 Charge for TV broken when we checked in. We stayed at this hotel on 6/10/2022 for our wedding anniversary. We actually stayed there one day of our honeymoon too. We checked in and went to our room to drop off our bags, change clothes and go to the Braves game. While I got ready my husband tried to turn on the TV. It would not turn in. So he got up to see if there was a physically power button on the TV. He touched the TV and it fell. Thankfully he caught it and was able to prop it so it would not fall. We called the front desk and they said they would send engineering to our room. We had a game to get to so we didn’t have time to wait so we went to our game. When we get back I decide let me check on the TV situation. I am then told I will be changed $1000 for the broken TV in my room. We literally had been in the room 10 minutes. It was broken when we got there yet here I am getting charged. I am disputing the charge and waiting to talk to corporate on Monday. Would highly suggest against this hotel. Or have someone from the front desk go to your room with you and make sure nothing is broken… because if it is... you are stuck getting charged for it.

Signal: 0.0%