Tripadvisor
Complaint signal is 11.1%.
Praise signal is 9.8%.
Baseline signal is 7.1%.
Delta vs baseline is 3.9 points.
Topic
What hotel reviews say about maintenance in Missouri, United States
Maintenance appears in 9.0% of analyzed complaint excerpts in this market.
TripAdvisor is above the baseline by 3.9 percentage points.
- Confidence
- 13,866
- Reviews analyzed
- Last update
- August 09, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Tripadvisor
Signal balance: -1.3pp
Complaint signal
11.1%
Praise signal
9.8%
Google Maps
Signal balance: +0.3pp
Complaint signal
6.9%
Praise signal
7.2%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is above baseline by 3.9 points.
Google Maps
Country baseline
6.7%
Tripadvisor
Country baseline
7.1%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Google Maps
Complaint signal is 6.9%.
Praise signal is 7.2%.
Baseline signal is 6.7%.
Delta vs baseline is 0.2 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
3.9pp aboveCurrent signal is above baseline by 3.9 points (current 11.1%, baseline 7.1%).
Google Maps
0.2pp aboveCurrent signal is above baseline by 0.2 points (current 6.9%, baseline 6.7%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Tripadvisor
Top complaints
At around 4:40am my car was broken into by a young couple and several items were stolen.
Tripadvisor
Top complaints
My car most likely was not the only one broken into that night.
Tripadvisor
Top praises
12 degree low for both nights, no hot water both mornings we were there (felt like cool pool water), heater wasn’t working until 2nd day and breakfast and coffee was completely out.
Google Maps
Top complaints
1 shower was broken and AC was not turned on at all in the building.
Google Maps
Top praises
1st floor room, mostly updated, was clean and in good repair.
Google Maps
Top praises
2) They also had to come at like 8 AM to fix a leak in our room that was affecting our neighbor.
Representative review quotes
These excerpts show the review language behind the measured signal.
Tripadvisor
Complaint quote
While the Hotel Phillips excels in atmosphere, history, and location, the lack of basic comfort and the presence of maintenance safety risks make it difficult to recommend for a restful stay until room updates are prioritized.
Review rating: 2.0
Tripadvisor
Praise quote
Everyday I got good maintenance which was regular which I really liked.
Review rating: 5.0
Google Maps
Complaint quote
The room was dingy with broken blinds and some off stains on the wall and I waited a half hour to check in at the front desk, then received a text notification that my room was ready over an hour later at 8:15 pm, which was no longer news.
Review rating: 3.0
What the signal means
Coverage
156 insight listings mention Maintenance in this scope.
Signal strength
Complaint signal is 9.0% across available platforms.
Praise signal is 8.5% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare Missouri, United States with the national Hotels pattern to see what stands out locally.
Use the Maintenance signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Maintenance groups review language such as maintenance, repair, broken, fix, AC, and air conditioning, so the signal stays tied to concrete guest wording rather than a generic score.
- Missouri, United States, Hotels uses 13866 analyzed reviews across 2 platforms, 2 locality records, and 156 supporting insight listings for Maintenance.
- Tripadvisor has the strongest complaint signal for Maintenance at 11.1%, compared with a measured average of 9.0% across platforms.
- Tripadvisor has the strongest praise signal for Maintenance at 9.8%, compared with a measured average of 8.5% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
13,866
Collected reviews: 310,696 · Analysis coverage: 4.5%
Platforms covered
2
Last update
August 07, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about breakfast at Kansas City hotels
Breakfast appears in the Google Maps review sample for Kansas City hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Kansas City · July 31, 2026
Read Full Insight
TripAdvisor
HotelsWhat TripAdvisor reviews show about breakfast at Kansas City hotels
Breakfast appears in the TripAdvisor review sample for Kansas City hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Kansas City · July 31, 2026
Read Full Insight
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in Missouri, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in Missouri, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.