Topic

What hotel reviews say about maintenance in Missouri, United States

Maintenance appears in 12.0% of analyzed complaint excerpts in this market.

TripAdvisor is above the baseline by 4.9 percentage points.

Confidence: 13,237; Reviews analyzed
Last update: July 24, 2026; 2 platforms in the sample

At a glance

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps

Signal balance: +2.2pp

Complaint signal

9.3%

Praise signal

11.4%

Tripadvisor

Signal balance: +1.2pp

Complaint signal

14.7%

Praise signal

15.9%

How this market compares

Compare this subdivision with country-level Hotels patterns.

Largest gap: Tripadvisor is above baseline by 4.9 points.

Google Maps

Country baseline

9.3%

Tripadvisor

Country baseline

9.9%

Platform-by-platform signal

Compare complaint and praise mentions by source, including the available baseline.

Tripadvisor

Complaint signal is 14.7%.

Praise signal is 15.9%.

Baseline signal is 9.9%.

Delta vs baseline is 4.9 points.

Google Maps

Complaint signal is 9.3%.

Praise signal is 11.4%.

Baseline signal is 9.3%.

Delta vs baseline is 0.0 points.

Largest difference from baseline

This is the largest measured difference between the current market and its available baseline.

Tripadvisor

4.9pp above

Current signal is above baseline by 4.9 points (current 14.7%, baseline 9.9%).

Google Maps

0.0pp at

Current signal is at baseline by 0.0 points (current 9.3%, baseline 9.3%).

What reviewers keep mentioning

These themes appear most often in the analyzed excerpts for this market.

Google Maps Top complaints

I’m contacting lawyers for litigation bc yall refused to even try and make this right and you cost me severe money on a work trip due to your negligence.

Google Maps Top complaints

1 shower was broken and AC was not turned on at all in the building.

Google Maps Top complaints

2) With outdoor highs of only 80, our room’s air conditioning failed to cool the room below 76.

Google Maps Top praises

1st floor room, mostly updated, was clean and in good repair.

Tripadvisor Top complaints

At around 4:40am my car was broken into by a young couple and several items were stolen.

Tripadvisor Top complaints

My car most likely was not the only one broken into that night.

Representative review quotes

These excerpts show the review language behind the measured signal.

Google Maps Complaint quote

The room was ok, my AC unit consistently made noise, the floors were sticky.

Review rating: 2.0

What the signal means

Coverage

157 insight listings mention Maintenance in this scope.

Signal strength

Complaint signal is 12.0% across available platforms.

Praise signal is 13.7% across available platforms.

Next step

Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.

Compare Missouri, United States with the national Hotels pattern to see what stands out locally.

Use the Maintenance signal to decide where to look, then check it against recent feedback from your own Hotels.

Evidence behind this topic

Maintenance groups review language such as maintenance, repair, broken, fix, AC, and air conditioning, so the signal stays tied to concrete guest wording rather than a generic score.
Missouri, United States, Hotels uses 13237 analyzed reviews across 2 platforms, 1 locality records, and 157 supporting insight listings for Maintenance.
Tripadvisor has the strongest complaint signal for Maintenance at 14.7%, compared with a measured average of 12.0% across platforms.
Tripadvisor has the strongest praise signal for Maintenance at 15.9%, compared with a measured average of 13.7% across platforms.