Maintenance review insights for United States

A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Dangerous and theft - $80k Vehicle stolen from Valet’s possession overnight. Highly recommend you never ever stay here. The lied about following up with me and making it right. Over a month later and I didn’t even get an apology! I’m contacting lawyers for litigation bc yall refused to even try and make this right and you cost me severe money on a work trip due to your negligence. Best part btw - they charged me for valet for my stolen car. lol Their parking was not secured at all. They were removing valet option in near future yet charging customers for secured valet anyways. My car was stolen out of the garage directly from valet. Harsh reality - you bait and switched me with a secure valet and charged me $52 for someone to park my car in an unsecured garage space where valet has no control. You are so liable for this it isn’t even funny. And for the managers reading this - I documented everything - every convo etc. your own staff admitted to me that you should have never been offering valet when you knew your shut your gates down early in preparation for only offering self park. I’ve got y’all 100% dead to rights on this. This is why it’s mind boggling you don’t take preventive steps to try and keep yourself from a court room knowing 100% you’re completely wrong and liable for it. Spend your money with Hilton or Hyatt instead. Marriott has went so downhill and it’s because of locations like this one

If you ever been to jail or military then this will bring back memories NOT TRULY A HOSTEL more like a flop house in the 80s not cooking areas not even outside but it is a safe-ish enough environment 25$ for a bunk bed and that's pretty much it check your sheets and pillow case mine had the last girls chap stick in the pillow case 🫣

$1000 Charge for TV broken when we checked in. We stayed at this hotel on 6/10/2022 for our wedding anniversary. We actually stayed there one day of our honeymoon too. We checked in and went to our room to drop off our bags, change clothes and go to the Braves game. While I got ready my husband tried to turn on the TV. It would not turn in. So he got up to see if there was a physically power button on the TV. He touched the TV and it fell. Thankfully he caught it and was able to prop it so it would not fall. We called the front desk and they said they would send engineering to our room. We had a game to get to so we didn’t have time to wait so we went to our game. When we get back I decide let me check on the TV situation. I am then told I will be changed $1000 for the broken TV in my room. We literally had been in the room 10 minutes. It was broken when we got there yet here I am getting charged. I am disputing the charge and waiting to talk to corporate on Monday. Would highly suggest against this hotel. Or have someone from the front desk go to your room with you and make sure nothing is broken… because if it is... you are stuck getting charged for it.

BE AWARE THAT CAR BREAK-INS ARE AN ISSUE AT THIS HOTEL’S PARKING GARAGE. I stayed the night of 8/22/20 and parked my car in their garage. At around 4:40am my car was broken into by a young couple and several items were stolen. The hotel was of course no help at all and they don’t even have security cameras in their $18 per night garage. (Turns out KC is a hot bed for car break-ins.) Fortunately my dash cam recorded their faces and I have turned the footage over to the police. My car most likely was not the only one broken into that night. If you had a break-in at this hotel or near by, please contact the police department directly at ‭(816) 234-5510‬ and file a case.

Lied about being a resort. Took the fee. No pool, no fitness, no bar, no restaurant. Just a dark painted barrack, next to Beverly Hills Center Mall. They give you a bath robe (to go where?). Charge a resort fee for that. The rooms are painted dark gray. Spacious, awright, but the only "resort" feature, is a small balcony. Horrible. Hallways are claustrophobic. No food. Room service? Fouggget it. Chipotle across the street. Parking was a nightmare. Small underground garage. Cars block each other in doubled spaces. I wasn't able to get any parking!!! Parked on the street, got up at 3am, 5am and 7am, to check for the ticket on my car. Horrible.

Horrible room, broken bathroom fittings, dirty bathtub, water pressure too low, bedroom tv wasnt working. Leaving this review to remember

Review rating: 3.0

Don't leave an object behind-- you will never see it again and no one will hep you! I had a decent time staying at Hyatt for a conference in June of 2026 (the conference was great!), but my after-stay experience was a nightmare. For the first time in a decade, I left clothing items behind in a drawer-- it took weeks of effort to get in touch with anyone at the hotel. I left six voicemails, sent emails, and spoke with about a half-dozen people at the front desk, but no one could get me in touch with anyone in housekeeping, despite calling seven days in a row. At one point, I was sent to Tim Stone's voicemail, and the message let me know a man named Ken no longer worked there-- as of January 2024. You can't convince me that a single employee at this hotel checks their voicemail. Once the door closes behind you after checkout, none of these folks care what happens. DO NOT FORGET ANYTHING! You will never, ever get it back or find out what happened to it.

Review rating: 1.0

A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Signal: 0.0%

Dangerous and theft - $80k Vehicle stolen from Valet’s possession overnight. Highly recommend you never ever stay here. The lied about following up with me and making it right. Over a month later and I didn’t even get an apology! I’m contacting lawyers for litigation bc yall refused to even try and make this right and you cost me severe money on a work trip due to your negligence. Best part btw - they charged me for valet for my stolen car. lol Their parking was not secured at all. They were removing valet option in near future yet charging customers for secured valet anyways. My car was stolen out of the garage directly from valet. Harsh reality - you bait and switched me with a secure valet and charged me $52 for someone to park my car in an unsecured garage space where valet has no control. You are so liable for this it isn’t even funny. And for the managers reading this - I documented everything - every convo etc. your own staff admitted to me that you should have never been offering valet when you knew your shut your gates down early in preparation for only offering self park. I’ve got y’all 100% dead to rights on this. This is why it’s mind boggling you don’t take preventive steps to try and keep yourself from a court room knowing 100% you’re completely wrong and liable for it. Spend your money with Hilton or Hyatt instead. Marriott has went so downhill and it’s because of locations like this one

Signal: 0.0%

If you ever been to jail or military then this will bring back memories NOT TRULY A HOSTEL more like a flop house in the 80s not cooking areas not even outside but it is a safe-ish enough environment 25$ for a bunk bed and that's pretty much it check your sheets and pillow case mine had the last girls chap stick in the pillow case 🫣

Signal: 0.0%

$1000 Charge for TV broken when we checked in. We stayed at this hotel on 6/10/2022 for our wedding anniversary. We actually stayed there one day of our honeymoon too. We checked in and went to our room to drop off our bags, change clothes and go to the Braves game. While I got ready my husband tried to turn on the TV. It would not turn in. So he got up to see if there was a physically power button on the TV. He touched the TV and it fell. Thankfully he caught it and was able to prop it so it would not fall. We called the front desk and they said they would send engineering to our room. We had a game to get to so we didn’t have time to wait so we went to our game. When we get back I decide let me check on the TV situation. I am then told I will be changed $1000 for the broken TV in my room. We literally had been in the room 10 minutes. It was broken when we got there yet here I am getting charged. I am disputing the charge and waiting to talk to corporate on Monday. Would highly suggest against this hotel. Or have someone from the front desk go to your room with you and make sure nothing is broken… because if it is... you are stuck getting charged for it.

Signal: 0.0%