Wifi review insights for Nevada, United States

First thing I came in hotel.Guests were complaining that multiple rooms key cards weren't working. Then, I got into my room and realized the t v screen was broken. Also has no tv connection. Went to call the front desk and the phone isn't working in the room. Proceeded to spend an hour on hold on my personal cell phone.Trying to get a hold of the front desk with no answer. I guess I will resolve this tomorrow after work. I will update if it goes bad or good. Can say the front desk lady was awesome when I first showed up ten out of ten!

No WiFi. Wifi was mentioned as a service in the amenities but it is completely wrong. I had 2 days of booking, on first day they mentioned they have an issue with WiFi(nothing worked) and on second day it was fixed but I really had a hard time connecting to WiFi. I had informed at the reception multiple times but the receptionist was rude saying we can’t anything abt it. I had to take a leave from my office work due to this.

Overall it was an OK experience. Location is great, great views, nice outdoor area to chill. Restaurant and staff were great. Being Very Pet friendly was a huge plus. The downside was the room being way outdated and lots of little maintenance issues. window ac through the wall was struggling, outlet missing a cover, bathroom door didn’t latch, internet was super slow, Ice machines didn’t work, 1 vending machine worked. Luckily we didn’t come there to hang out in the room, we were out enjoying fresh air.

1) High speed Internet? No connection possible in the room for 14 days!!I saw 4 different people. Manager Valleau Lewis was incompetent. No one came to see why. 2) 500 dollars charged to my credit card after the stay. I didn't authorize this debit and I made two e-mails asking what the amount was. I'm still waiting for an answer. Mrs Valleau Lewis received the email but does not deign to answer.

1. Digital room key didn't work for room 19202, so I had to go all the way downstairs to get a digital key after already being directly in front of the room. 2. Hole in the wall on the other side of the bathroom for room 19202. 3. Relocated to the 1st floor, next to the sewers. 4. Horrendous smell 5. Sewage issues. 6. I received a credit I was not able to use. 7. Mgm internet shut down not allowing us to check out. 8. Maids coming into my room before 9:30 a.m. although I marked online I did not want maid service, probably trying to clean the room before 11 a.m. check out.

2 January 2026 Check in took a long time as there was a lot of people in line. All the rooms have been renovated now but I had no hot water in the shower for 3 days then no hot water in my room at all for 5 and a half hours. A bit disappointing when you paying a very high room rate. TV was ok but no smart features or apps like YouTube. Power sockets next to the bed to charge your phone didn’t work and the engineers took 8 hours before they came to my room to fix them which took a long time as they had to keep leaving to get parts. WiFi was very slow and dropped out and you couldn’t browse certain websites like Ticketmaster, Saks Fifth Avenue, Neiman Marcus and even Amazon. I was told by engineering who visited my room this was because there network was not secure so the websites I mention don’t allow you to do online shopping. Tried to speak to a manager many times about many issues but they were always in meetings and never returned my calls. The CEO needs to get a grip of this property as even though all rooms are now renovated it has serious service issues and the staff appear all demotivated and unhappy. Las Vegas is dying fast with its crazy $60 plus resort fees and poor service. I can’t recommend this property despite its renovation as many things don’t work and nobody cares or even attempts to fix things. The MGM properties have gone down in the past 12 months and there was hardly anyone around and most of the tables were empty. Most of the machines were empty too. The buffet is not open 7 days a week which is disappointing. The big mistake MGM made in my opinion was to remove the MacDonalds years ago and all your left with is restaurants nobody wants. The incidental holds have gone up 3 times in less than 12 months from $50 to $75 and now it’s $100 each night which if you have an international credit card can take 30 days to get a refund as they now hard charge the card where in the past it was just a pending authorisation. The problem with MGM Resorts they don’t listen to its patrons and never learn from their mistakes.

Stayed in the Opal tower, room was large and spacious. Overall it's a great property but there are a few things that I wasn't happy with. One, the front desk clerk that checked me in was not friendly in any way. Two, I don't know if they're having issues with their cable or internet but the TV in our room kept losing connection so it kept going out and three, as you know hotels in Vegas offer no water stations so you have to buy your own water, which is not inexpensive, but upon entering the pool I was told I was not able to bring in my water bottle because water would be provided for me. I asked if I could just leave it with the towel desk, where we were, and she said my options were to take it back to my room or dump it. I wasn't going to walk back to my room so I dumped my water, which put me in a very crappy mood. Providing information in the room or beforehand regarding rules would have been most helpful. I travel often and stay at Hilton's regularly and that has never been a problem. You need to scan a QR code on the pool menu to order any food or drink which I ended up having to go to the bar to order. Also, they charge $3 for a cup of ice?! And bottled water is $9?!?! Will I stay at this property again? Questionable but not likely

Review rating: 3.0

I don’t like to write bad reviews but after my experience here, it feels necessary. For having a reputation as the “best” MGM hotel property in Vegas, my stay here fell incredibly short. I booked a stay for three nights with my boyfriend to celebrate his birthday. We were given a connecting room. The walls are already paper thin in the hotel, so with there being a door on the shared wall to the neighboring room, noise cancelation was nonexistent. Our neighbors blasted music & partied until 5am every night. Yes, it’s Vegas, but all hours of the night was inconsiderate. We got no sleep & were miserable. When we politely asked the front desk for a way to alleviate the situation, they stated that the neighbors were checking out that day so the problem was solved. No accommodation or apology for the damage already done. Not worth hundreds of dollars a night when you can’t even enjoy sleep in your room. The pillows are very uncomfortable, the front desk staff is borderline rude, & the guest treatment leaves a lot to be desired. The hotel is beautiful & the heated pool is very relaxing, but I have had much better experiences at other Vegas properties.

Review rating: 2.0

First thing I came in hotel.Guests were complaining that multiple rooms key cards weren't working. Then, I got into my room and realized the t v screen was broken. Also has no tv connection. Went to call the front desk and the phone isn't working in the room. Proceeded to spend an hour on hold on my personal cell phone.Trying to get a hold of the front desk with no answer. I guess I will resolve this tomorrow after work. I will update if it goes bad or good. Can say the front desk lady was awesome when I first showed up ten out of ten!

Signal: 0.1%

No WiFi. Wifi was mentioned as a service in the amenities but it is completely wrong. I had 2 days of booking, on first day they mentioned they have an issue with WiFi(nothing worked) and on second day it was fixed but I really had a hard time connecting to WiFi. I had informed at the reception multiple times but the receptionist was rude saying we can’t anything abt it. I had to take a leave from my office work due to this.

Signal: 0.1%

Overall it was an OK experience. Location is great, great views, nice outdoor area to chill. Restaurant and staff were great. Being Very Pet friendly was a huge plus. The downside was the room being way outdated and lots of little maintenance issues. window ac through the wall was struggling, outlet missing a cover, bathroom door didn’t latch, internet was super slow, Ice machines didn’t work, 1 vending machine worked. Luckily we didn’t come there to hang out in the room, we were out enjoying fresh air.

Signal: 0.1%