Google Maps
Average rating
4.41/ 5
Listing records
207
Published reviews
197,849
Market review analysis
Restaurant review snapshot in New York, United States
Service is the most common complaint theme, with a 5.8% average share of analyzed reviews across sources with a positive complaint share.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 516,818
- Listing records
- 550
- Platforms
- 2
- Updated
- Oct 14
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Source
Average rating
Listing records
Published reviews
Tripadvisor
Average rating
4.26/ 5
Listing records
343
Published reviews
318,969
Total
All sources
Average rating
4.32/ 5
Listing records
550
Published reviews
516,818
Recurring themes
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
5.8%
Service source counts
- Google Maps
-
834 complaint reviews out of 18,365 analyzed reviews · 4.54%
Review period October 05, 2016 to October 09, 2026
Data updated October 13, 2026
- Tripadvisor
-
1,681 complaint reviews out of 23,919 analyzed reviews · 7.03%
Review period November 16, 2015 to October 09, 2026
Data updated October 12, 2026
-
02
Wait Time
Analysis of wait time and delays.
Complaint signal
5.6%
Wait Time source counts
- Google Maps
-
636 complaint reviews out of 18,365 analyzed reviews · 3.46%
Review period April 14, 2018 to October 08, 2026
Data updated October 13, 2026
- Tripadvisor
-
1,854 complaint reviews out of 23,919 analyzed reviews · 7.75%
Review period November 30, 2015 to October 09, 2026
Data updated October 12, 2026
-
03
Value
Analysis of value mentions.
Complaint signal
4.0%
Value source counts
- Google Maps
-
427 complaint reviews out of 18,365 analyzed reviews · 2.33%
Review period November 16, 2015 to October 09, 2026
Data updated October 13, 2026
- Tripadvisor
-
1,331 complaint reviews out of 23,919 analyzed reviews · 5.56%
Review period November 30, 2015 to October 08, 2026
Data updated October 12, 2026
-
04
Noise
Analysis of noise and volume mentions.
Complaint signal
2.5%
Noise source counts
- Google Maps
-
211 complaint reviews out of 18,365 analyzed reviews · 1.15%
Review period February 20, 2022 to October 09, 2026
Data updated October 13, 2026
- Tripadvisor
-
936 complaint reviews out of 23,919 analyzed reviews · 3.91%
Review period November 20, 2015 to October 07, 2026
Data updated October 12, 2026
-
05
Location
Analysis of location mentions.
Complaint signal
0.8%
Location source counts
- Google Maps
-
105 complaint reviews out of 18,365 analyzed reviews · 0.57%
Review period April 14, 2018 to October 08, 2026
Data updated October 13, 2026
- Tripadvisor
-
266 complaint reviews out of 23,919 analyzed reviews · 1.11%
Review period November 16, 2015 to October 07, 2026
Data updated October 12, 2026
-
06
Atmosphere
Analysis of ambiance and setting mentions.
Complaint signal
0.4%
Atmosphere source counts
- Google Maps
-
43 complaint reviews out of 18,365 analyzed reviews · 0.23%
Review period January 12, 2018 to October 09, 2026
Data updated October 13, 2026
- Tripadvisor
-
111 complaint reviews out of 23,919 analyzed reviews · 0.46%
Review period November 20, 2015 to October 08, 2026
Data updated October 12, 2026
Geographic coverage
What this market includes
The current New York, United States analysis covers 2 localities. Open a city only when you need its local source reports.
-
Buffalo
1 review source
Open city analysis -
New York
1 review source
Open city analysis
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
Review analysis
RestaurantsNYC restaurant reviews: food, waits and service
21,952 analyzed New York restaurant review records on Google Maps and Tripadvisor, covering 2008–2026.
New York · October 12, 2026
Read source report
Review analysis
RestaurantsBuffalo New York Restaurant Review Priorities
11,876 analyzed Buffalo restaurant review records on Google Maps and Tripadvisor, covering 2007–2026.
Buffalo · October 12, 2026
Read source report
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
Your next step
Manage a business in this market?
See how Reviato approaches private feedback and public review analysis.