Topic

What restaurant reviews say about cleanliness in New York, United States

Cleanliness appears in 1.1% of analyzed complaint excerpts in this market.

TripAdvisor is above the baseline by 0.2 percentage points.

Confidence: 28,312; Reviews analyzed
Last update: July 26, 2026; 2 platforms in the sample

At a glance

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps

Signal balance: +1.8pp

Complaint signal

1.0%

Praise signal

2.8%

Tripadvisor

Signal balance: +1.9pp

Complaint signal

1.2%

Praise signal

3.1%

How this market compares

Compare this subdivision with country-level Restaurants patterns.

Largest gap: Tripadvisor is above baseline by 0.2 points.

Google Maps

Country baseline

0.9%

Tripadvisor

Country baseline

1.0%

Platform-by-platform signal

Compare complaint and praise mentions by source, including the available baseline.

Tripadvisor

Complaint signal is 1.2%.

Praise signal is 3.1%.

Baseline signal is 1.0%.

Delta vs baseline is 0.2 points.

Google Maps

Complaint signal is 1.0%.

Praise signal is 2.8%.

Baseline signal is 0.9%.

Delta vs baseline is 0.1 points.

Largest difference from baseline

This is the largest measured difference between the current market and its available baseline.

Tripadvisor

0.2pp above

Current signal is above baseline by 0.2 points (current 1.2%, baseline 1.0%).

Google Maps

0.1pp above

Current signal is above baseline by 0.1 points (current 1.0%, baseline 0.9%).

What reviewers keep mentioning

These themes appear most often in the analyzed excerpts for this market.

Google Maps Top complaints

After a few minutes of sitting there with the bartenders in front of us cleaning and ignoring us I looked online to see if they were closed and they were because I couldn't fathom any other reason for the weird behavior.

Google Maps Top complaints

After that family left, he cleaned it and never called us over to sit there, meanwhile we were waiting outside.

Google Maps Top complaints

Also their floors were very dirty or when you walk on floor your shoes would stick or make like a crunching noise.

Google Maps Top praises

10/10 quick and clean

Google Maps Top praises

Also, the bathroom could be cleaner.

Tripadvisor Top complaints

2) Men's rest room was dirty.

Tripadvisor Top complaints

A dirty space, rude staff who spoke little to any English, not a sign of a true German welcome.

Tripadvisor Top complaints

Additionally, as he was cleaning the table he spilled some food scraps onto one of our party.

Tripadvisor Top praises

Clean.

Tripadvisor Top praises

Nice and clean.

Tripadvisor Top praises

Room was clean.

Representative review quotes

These excerpts show the review language behind the measured signal.

Google Maps Complaint quote

The fact that you do not have 'records' of the problems does not mean they did not occur; my experience with the cleaning and breakfast was deficient regardless of your usual standards.

Review rating: 1.0

Google Maps Praise quote

Good, safe, clean space.

Review rating: 5.0

Tripadvisor Complaint quote

Not really clean or updated … I should have left … all the signals of a restaurant in decline….

Review rating: 1.0

Tripadvisor Praise quote

Excellent Staff friendly very clean everything was superb

Review rating: 5.0

What the signal means

Coverage

315 insight listings mention Cleanliness in this scope.

Signal strength

Complaint signal is 1.1% across available platforms.

Praise signal is 3.0% across available platforms.

Next step

Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.

Compare New York, United States with the national Restaurants pattern to see what stands out locally.

Use the Cleanliness signal to decide where to look, then check it against recent feedback from your own Restaurants.

Evidence behind this topic

Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
New York, United States, Restaurants uses 28312 analyzed reviews across 2 platforms, 3 locality records, and 315 supporting insight listings for Cleanliness.
Tripadvisor has the strongest complaint signal for Cleanliness at 1.2%, compared with a measured average of 1.1% across platforms.
Tripadvisor has the strongest praise signal for Cleanliness at 3.1%, compared with a measured average of 3.0% across platforms.