Breakfast review insights for New York, United States

1-Star Review Avoid this place at all costs — complete failure on basic hotel basics and shockingly rude staff. I stayed at the Holiday Inn Express Buffalo Airport (131 Buell Ave, Cheektowaga, NY) and it was one of the worst hotel experiences I’ve ever had. I almost never leave negative reviews, but this one earned every bit of it. Check-in was a disaster. Got to my room (229) and the heat was completely broken. The thermostat read 57° inside while set to 69° and it just blew freezing cold air for 20 straight minutes. Had to drag my stuff back to the front desk and switch rooms. Second room finally had working heat. Next morning/early afternoon I came back and my key wouldn’t work at all. They had never programmed it for my multiple-night stay. Another trip to the front desk. The pool situation was ridiculous. It was closed the entire first two days with a bunch of different excuses. Finally opened on day 3 for just a few hours… and there were zero towels. Front desk tried to help, but a housekeeping employee standing right there launched into a full-blown uncontrolled rant about some group that had apparently caused problems. They had three full days the pool was closed to get towels ready — zero excuse. Breakfast was the worst part. The woman running it is straight-up god-awful rude. She had nasty comments for almost every guest. The pancake machine never worked once across three mornings — and honestly it felt like she didn’t want it to work. She made rude remarks to parents and kids, and went off on multiple tangents ranting about TSA workers not getting paid at the nearby airport. It was embarrassing and made the whole breakfast area uncomfortable. The only positives were the front desk staff, who were consistently kind and welcoming, and the bean-to-cup coffee machines, which were a very nice upgrade. However, the back-of-house team (housekeeping and breakfast) desperately needs serious customer service training. The level of rudeness and incompetence is truly unacceptable. Yes, the location is convenient to the airport, and yes it’s a little loud with plane noise — that part is expected. But the constant breakdowns, poor maintenance, and rude staff ruined what should have been a simple, no-stress stay. Do not stay here unless you enjoy frustration and attitude. I will not be returning.

1. Lift frequently not working. Very poor maintenance. I am 61 years old. 4 times claimed thru stair case with in 4 nights upto 7th floor after coming from tourism. Most of the time lift struck between floor while coming down..Hence we come down thru stair case. Very unsafe. Claiming and coming down is very unsafe to all age groups. Moreover, 2. Toilet flushout also not working. Every day we complain about the issues in the Reception personals, No immediate action at all. 3. Very low level Breakfast items. No of food item is less. Every day repeated the same break fast. Boring and no taste at all. 4. Over all poor hotel condition, Response, Maintenance etc.5.very smelly carpet in the 7 th floor. 6. No carbage removal in time to time . 7. Bed spreads not not cleaned properly -- Not advisable to stay/Not worthy for the money which we are paying to this Madison LES hotel/New York - Useless.

1.5 hours wait for breakfast and 1 hours wait each for check in as check out. I’m very disappointed in management. I’ve been Hilton diamond member for years and now I doubt whether I still want it.

1980 meets gross Family of 4 (two boys one 6 one 2) Stayed one night, mainly picked because it was attached to the water park, call it convenience but Oh God, do you pay for the convenience. We stayed in room 2006 Got there Thursday, left on a Friday, Included a Friday's Breakfast and by the time all the fees were done that one night was $400 (this may have included the waterpark admin but not 100%sure on that).The hotel itself looked like something that hasn't seen any updates since 1980.Our room had a light that did not work, a standup lamp that was falling apart, beds where you can feel every spring you were lying on and a bathroom that I didn't want to be in without having shoes on. The rooms surround a courtyard that is a fair size, where the kids tend to run around even though there are signs saying no running around / no Alcohol / No ball hockey etc…. In the courtyard all the rules are not enforced by any staff. Kids were running loops around the upper level till 10:30pm and you sure could hear every lap they did, there were kids playing ball hockey with mini-sticks. The really only nice thing about this entire hotel was location. A short walk across the parking lot was the casino, a short walk out the front door was Clifton Hill and you could stay inside and walk to the water park from the hotel. If you want a gross room in a un-updated hotel that is loud and so so super expensive then sure pick this one. I will not be returning, for the price I would have rather have stayed at Sheraton. *Be warned Parking is TIGHT!!! like real tight, we have a full size truck and it took some back-and-forth to get out of a parking spot and I witnessed cars scrap the crap out the front end trying to park.*

2 star hotel experience The decor in the hotel was beautiful. The bathroom was absolutely amazing. Never seen before. But this hotel is no way a 5 star hotel. The rotating bar was not working. One of the elevators were not working. They were short staffed. The house keeping was rude and inconsiderate. The room had so much dust. The so called hot springs was looking like an abandoned area. The breakfast server was so rude and unprofessional. She said she ran out of bread and cream cheese and so many other supplies. Then she snuck in some bread and when we went to get the bread she unplugged the toasters. We reported this behavior to front desk but front desk did not do anything except apologizing. I would give this place 2 stars.

2/10 experience This hotel was pretty clean, but there are MANY extra charges. CHECK YOUR CREDIT CARD!!!! An extra $100 was fined. I also paid for offsite parking and was fined $30 every day for it. The pool was clean but there were a few hair strands here and there. The rooms smelt really bad (most likely coming from ac). Then, no breakfast is provided. Finally, the wallpaper was peeling off the walls.

They charged us twice for our room. No parking available. The breakfast was 30 minutes late coming out. My suggestion is to STAY AWAY from this location!!!

Review rating: 1.0

A Stinky Stay at the Hyatt Place Stayed here on a girls’ trip. There were three of us. While it wasn't a total disaster, there were enough issues that I won't be back, though more because of the location than the hotel itself. Check-in and front desk were a consistent mess all three nights. Angelo was kind, helpful, and the only one who seemed to know anything. We arrived around 10pm on the first night to a long line at the front desk. When I finally got to the agent, he asked ME what my room number was. I had tried mobile check-in but it wasn't showing in the app. He then looked it up and announced the room number out loud, which is a basic security no-no. As a World of Hyatt member, there was no dedicated line, and no one offered water at check-in. I had to ask, and even then it wasn't clear the agent knew it was a member benefit. Once we figured that out, getting Explorist water bottles on subsequent days was easy enough. We just had to ask at the desk. The second night wasn't better otherwise. The woman working was on her phone and didn't know what time checkout was. I wanted to use my 2pm late checkout, a standard World of Hyatt benefit, and had to go back and forth before she figured it out. There are some real cleanliness issues here. The elevator greeted us with a strong mix of BO, wet dog, and food. The shower curtain had an odor. The laundry room (just one washer, one dryer) also had a smell. In the room, we found a Gushers gummy half-hidden under the bed from a previous guest, and someone else's wad of hair in the side table drawer next to the couch. I complained about the gummy, they came and cleaned, and asked if it was satisfactory, which I thought it was, but looked again this morning and realized the gummy was still there! Then the next night we returned after a long day out to find housekeeping hadn't come at all. No one told us housekeeping isn't daily here, which is not standard for a Hyatt Place and would have been nice to know upfront. Between the hair, the gummy, the smells, and the inconsistent housekeeping, cleanliness is clearly a weak point at this property. Breakfast is $11, not the free buffet you get at most Hyatt Places. The parking garage is a city-operated lot that felt rough and a little unsafe. We dreaded going in there every time, even with the QR code Hyatt provided for access. One of the elevators was consistently broken and made an alarming sound. Location is a double-edged sword. You can walk to Maid of the Mist, Cave of the Winds, the state park, and even Canada which was great. But the immediate area around the hotel is pretty run-down. There were signs everywhere limiting bathroom use to guests only, and you get the idea why. It adds a layer of unease that follows you in and out of the property. It was a running joke between my friends and I how much worse the US side of the falls is compared to Canada. Bottom line: I'd recommend staying in Buffalo and driving in if you’re on a budget or crossing into Canada for a nicer base if you’ve got it like that.

Review rating: 2.0

1-Star Review Avoid this place at all costs — complete failure on basic hotel basics and shockingly rude staff. I stayed at the Holiday Inn Express Buffalo Airport (131 Buell Ave, Cheektowaga, NY) and it was one of the worst hotel experiences I’ve ever had. I almost never leave negative reviews, but this one earned every bit of it. Check-in was a disaster. Got to my room (229) and the heat was completely broken. The thermostat read 57° inside while set to 69° and it just blew freezing cold air for 20 straight minutes. Had to drag my stuff back to the front desk and switch rooms. Second room finally had working heat. Next morning/early afternoon I came back and my key wouldn’t work at all. They had never programmed it for my multiple-night stay. Another trip to the front desk. The pool situation was ridiculous. It was closed the entire first two days with a bunch of different excuses. Finally opened on day 3 for just a few hours… and there were zero towels. Front desk tried to help, but a housekeeping employee standing right there launched into a full-blown uncontrolled rant about some group that had apparently caused problems. They had three full days the pool was closed to get towels ready — zero excuse. Breakfast was the worst part. The woman running it is straight-up god-awful rude. She had nasty comments for almost every guest. The pancake machine never worked once across three mornings — and honestly it felt like she didn’t want it to work. She made rude remarks to parents and kids, and went off on multiple tangents ranting about TSA workers not getting paid at the nearby airport. It was embarrassing and made the whole breakfast area uncomfortable. The only positives were the front desk staff, who were consistently kind and welcoming, and the bean-to-cup coffee machines, which were a very nice upgrade. However, the back-of-house team (housekeeping and breakfast) desperately needs serious customer service training. The level of rudeness and incompetence is truly unacceptable. Yes, the location is convenient to the airport, and yes it’s a little loud with plane noise — that part is expected. But the constant breakdowns, poor maintenance, and rude staff ruined what should have been a simple, no-stress stay. Do not stay here unless you enjoy frustration and attitude. I will not be returning.

Signal: 0.0%

1. Lift frequently not working. Very poor maintenance. I am 61 years old. 4 times claimed thru stair case with in 4 nights upto 7th floor after coming from tourism. Most of the time lift struck between floor while coming down..Hence we come down thru stair case. Very unsafe. Claiming and coming down is very unsafe to all age groups. Moreover, 2. Toilet flushout also not working. Every day we complain about the issues in the Reception personals, No immediate action at all. 3. Very low level Breakfast items. No of food item is less. Every day repeated the same break fast. Boring and no taste at all. 4. Over all poor hotel condition, Response, Maintenance etc.5.very smelly carpet in the 7 th floor. 6. No carbage removal in time to time . 7. Bed spreads not not cleaned properly -- Not advisable to stay/Not worthy for the money which we are paying to this Madison LES hotel/New York - Useless.

Signal: 0.0%

1.5 hours wait for breakfast and 1 hours wait each for check in as check out. I’m very disappointed in management. I’ve been Hilton diamond member for years and now I doubt whether I still want it.

Signal: 0.0%