Room review insights for New York, United States

A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

$175.00 a night you should not be given a room that has broken doors, mold, wallpaper peeling, bad luggage carts, elevator button plate broken, wood exposed finish worn out, broken ice machines…. This hotel looks neglected and forgotten. Alternating floors to have ice but you have broken ice machines with signs that say temporary….. we know it isn’t. It’s broken and they are not going to fix. They say they are earth friendly by not washing towels but yet they have tiny little toiletries that require multiple tiny plastic containers. Totally a lie, it’s not about being earth friendly it’s about making it easier for room cleaners. I haven’t stayed in a Hyatt in years. I had no idea that they have turned into a low level hotel. I can’t even understand how they are not using top sheets! We had exposed comforter but no sheet between us the the comforter!! Tired and old and not cared for hotel. It’s one step away from a fleabag hotel.

$200 dollars a night cheaper than anywhere else.. Obviously very small rooms and basic toilets and showers but you get what you pay for .. The staff were very nice people 👍 Location is excellent.. Lots of bad reviews on here but I think some people are yljustbstuck up their own backsides these day 😂 Check me out on Instagram @roaminrob 🔥

$100 per night per pet added at checkin Listed under pet friendly hotels; When booking, cost did not include additional fee however when checking in they added $100. In a king standard room for 2 adults they provide 1 bottle of water with a note that more can be purchased. Frugal hospitality.

1/5 Stars – Disappointing Stay with Unresolved Maintenance Issues I had a deeply frustrating stay at The Gallivant Times Square due to multiple unresolved maintenance issues that made my room uncomfortable and disrupted my rest. The air conditioner was completely nonfunctional, blowing no air. I reported this to the front desk multiple times, but despite assurances that someone would “check it out,” no maintenance staff arrived. When reporting on the second day the front desk clerk stated that the maintenance person came to the room and knocked and claimed we had a do not disturb sign on the door (neither was true). Out of desperation, I had to clean the AC filter and condenser coils myself, which is unacceptable for a guest. The room’s condition was equally poor. One blackout shade was missing, and the other was broken, leaving the room exposed to light. With the AC broken, I had to crack the window for air, which let in constant street noise all night. This, combined with sleeping on top of the blankets to minimize sweating and the constant street noise , made sleep nearly impossible. The mattress was in terrible shape, with blown springs, divots, and lumps, forcing me to sleep with my head at the foot of the bed to find any comfort. Additionally, one of the three elevators was out of service, causing lengthy wait times that added to the inconvenience. I expected basic functionality and prompt service from a Times Square hotel, but my concerns were met with dismissive responses. Also the only functional ice machine in the building is on the 4th floor and only serves a small amount of crushed ice and was frequently empty. The filtered water button on the ice machine is also broken. Speaking with many other guests we weren’t the only ones experiencing these issues. These issues align with other reviews mentioning maintenance and staff responsiveness problems. I strongly urge management to address these recurring issues to improve guest experiences

Horrible room, broken bathroom fittings, dirty bathtub, water pressure too low, bedroom tv wasnt working. Leaving this review to remember

Review rating: 3.0

Excellent Guest Service We had a small issue at check-in, but Hotel Manager Matthew handled it quickly and professionally. I really appreciate the excellent service and the genuine care shown to guests. Thank you!

Review rating: 5.0

A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Signal: 0.0%

$175.00 a night you should not be given a room that has broken doors, mold, wallpaper peeling, bad luggage carts, elevator button plate broken, wood exposed finish worn out, broken ice machines…. This hotel looks neglected and forgotten. Alternating floors to have ice but you have broken ice machines with signs that say temporary….. we know it isn’t. It’s broken and they are not going to fix. They say they are earth friendly by not washing towels but yet they have tiny little toiletries that require multiple tiny plastic containers. Totally a lie, it’s not about being earth friendly it’s about making it easier for room cleaners. I haven’t stayed in a Hyatt in years. I had no idea that they have turned into a low level hotel. I can’t even understand how they are not using top sheets! We had exposed comforter but no sheet between us the the comforter!! Tired and old and not cared for hotel. It’s one step away from a fleabag hotel.

Signal: 0.0%

$200 dollars a night cheaper than anywhere else.. Obviously very small rooms and basic toilets and showers but you get what you pay for .. The staff were very nice people 👍 Location is excellent.. Lots of bad reviews on here but I think some people are yljustbstuck up their own backsides these day 😂 Check me out on Instagram @roaminrob 🔥

Signal: 0.0%