Room review insights for New York, United States

Tripadvisor

Complaint signal is 5.6%.

Praise signal is 16.0%.

Google Maps

Complaint signal is 4.6%.

Praise signal is 6.5%.

Google Maps

Top complaints

• "Listen up, y'all. I gotta keep it real with you about my stay at Grand Bowery Hotel. The front desk homies were chill and welcoming, but that's where the good vibes ended. My room was straight-up nasty – we're talking cockroaches and bed bugs. Them bugs were savage, leaving me with mad bites all night long. And don't even get me started on the dude next door snoring like a dang chainsaw. I get it, the spot's cheap and in the heart of the city, but you gotta ask yourself if it's worth the nightmare. Trust me, spend a few extra bucks and find a better spot. I'm just trying to save you the trouble, fam. Do your research, and don't make the same mistake I did. This place was a total letdown, horrible place to stay and I'd never recommend it to anyone looking for a chill and comfy stay." (0.0%)
• $200 dollars a night cheaper than anywhere else.. Obviously very small rooms and basic toilets and showers but you get what you pay for .. The staff were very nice people 👍 Location is excellent.. Lots of bad reviews on here but I think some people are yljustbstuck up their own backsides these day 😂 Check me out on Instagram @roaminrob 🔥 (0.0%)
• $30 unannounced amenity fee. That’s a ripoff… (0.0%)

Top praises

• Amazing stay! The room was clean, spacious, and the staff were incredibly welcoming. Would definitely come back! (0.0%)
• boutique with stunning views. (0.0%)
• retro charm with modern amenities. (0.0%)

Tripadvisor

Top complaints

• (Room 2206) Beds very comfy, lovely clean linen and towels, friendly reception staff. A great view from room, and great location near Central Park, a couple subway options, and large supermarket directly opposite the hotel. Laundry room worked well and was useful. Daily clean dishes were a bonus. Lacking: a table as in photo on booking.com, it was tricky to eat on our laps. Also lacking a light in the corner behind armchair, was too dark to read. Curtain was broken and old and needs replacing. An electric kettle would be good, and teaspoons. Bathrooms could be and smell cleaner. Missed having a hand held shower head. Hotel Beacon was generally a great base to explore NYC but couldn’t give it a 5 due to the above, just needs a little TLC and updating. (0.0%)
• **Review: The Langham, New York, Fifth Avenue** The Langham is one of the better hotels in midtown. It’s calm, well-run, and thoughtfully designed. The rooms are large for Manhattan, the beds are excellent, and the staff is professional without being stiff. The building itself feels solid and quiet, with high ceilings and clean lines that make it a genuinely comfortable place to stay. Service has always been good. The front desk handles things smoothly, housekeeping is reliable, and the restaurant does a nice job. It’s a well-managed property that delivers what you expect from a high-end brand. But there’s one problem they never seem to fix: the windows. They’re filthy. Not just dusty or streaked, but coated in grime that hasn’t been touched in years. I’ve stayed here many times over the past two years, and I don’t think they’ve been cleaned once. It’s disappointing because the views are supposed to be one of the hotel’s best features. The Empire State Building should look sharp and close from these rooms, but the dirt turns it into a smudge. It’s a small thing that ends up being a big one. The Langham has everything going for it, but until they deal with the windows, the experience feels incomplete. (0.0%)
• - bugs in the shower - mold in the shower - so dusty. would wake up coughing. head hurting. - dirty bed sheets - was on the 10th floor but heavy sewer smell - dirty towels with stains and hair on them - shower gross - wallpaper peeling - paint bubbles - painted over mold - heater & ac doesn’t even work. thermostat broken. - sink slow draining - honestly might have bed bugs - room wasn’t properly cleaned there was hair in the shower, & on sink & floor at check in. sticky dirty floor. - hvac torn out - outlets didn’t work was very lose didn’t charge my phone it was stuck on same percentage - room phone wasn’t working - bed is absolutely horrible mattress woke up back & neck hurting. flat ahh pillows - front desk agent doesn’t answer phone - rude front desk receptionists expedia wouldn’t give me a full refund for my whole stay. wouldn’t relocate me to a different hotel. on website when i booked online, at check out, it said “$229 to pay at property” when i got on property, i was instead charged “$250”. front desk lady was very unclear if it was just a HOLD or an actual CHARGE CHARGE. she kept mixing the words up “incidental hold will go back, it will be a charge”…. what does that mean?? i asked her what that meant she repeated the same thing back. i suggest if you plan on staying here, ask for a paper receipt when you guys check out & looking at bank statements. expedia advertised this hotel to be above 5 star rating. it’s actually a 3, but should be a 2 star hotel. we checked in on january 16, 2026. paid $50 for an early check in, we got in the room 1018. put our suitcases in the room & left right away. (our first mistake. we should have checked everything but we were in a rush to my doctors appointment, flight & plane was delayed pushing schedule back). when we got back to our hotel around 7pm. that’s when we really inspected the room. the floors had dust, dirt & hair on the floor. it was sticky. our socks becomes white. theres a hole in the wall with a pipe by the hvac like something got ripped off. mildew in the shower. black mold on the ceiling and in the shower. hair in the sink & on bathroom floor. hand prints on the “shower door” (its just a half glass. there is no shower door). black bugs in the bathroom. & NONE of the outlets work. all outlets were lose. if u plug ur phone in, it will STAY in the same percentage. it doesn’t charge it at all. i went to the desk & it was a middle age lady working night of 1/16. i asked if we could move rooms & before i could say why, she was very short and cut me off and said no just see the desk tomrorow morning. she didn’t ask what was wrong, what was going on. she was just very adamant of me to deal with the morning shift. i couldn’t even show or tell her pictures of what happened she kept dismissing me. i told her i had a procedure at 8am. she kept saying no just come to the desk tomorrow before 8am. they will move ur room. come tomorrow. i then asked her for towels cause the one in the room is dirty. there’s dirt and brown stain marks on them. she said she will have them brought up. i went to my room & contacted expedia trying to relocate hotels or do something, they said they couldn’t get a hold of the front desk. hotel wouldn’t answer the phone. they couldn’t relocate me or give me a full refund. i would have to stay in this miserable hotel even after i told expedia im getting itchy, rashes, & coughing from the mildew/mold smell. they told me since they can’t get a hold of the front desk, they can’t move my hotel or give me a full refund. which is weird cause i pre-paid with expedia 3rd party, not sure why they need approval from the hotel. they said hotel collected my payment? either way, horrible experience i should be compensated & refunded. around 11pm i finally was done chatting with expedia agent cause they were unhelpful & we were already tired, jet lagged & very uncomfortable & grossed out by the hotel, we went to bed & still no towels came up to the room like the front desk lady promised. the room phones don’t work either, so in case of emergency you can call the front desk. the front desk can’t call u. & if u try calling the hotel on ur own phone, ur also out of luck cause they won’t answer!. expedia & i tried to contact hotel with number online & the hotel didn’t answer. idk if it’s just the lady who was working, she doesn’t wanna answer phones but expedia agent & i were calling 3 times and no answer. beds are horrible. pillows flat as can be. mattress literally sinks you in like a V. woke up neck & back sore. so the following morning, i go to the desk. the older guy rude as can be at the front desk the next morning. wouldn’t allow me to speak. didn’t even ask what the problem was or what was going on in the room. was just very short and rude. no apologies. he said “well what do u want what is ur room number.” & i said “i was told by the front desk last night to come here to move rooms in the morning”. he told me i couldn’t move rooms and that he wont have anything until 10-12pm or “whenever the housekeeper gets here” i told him i had a procedure at 8am i don’t know when ill be back. he kept repeating “im telling u, go in ur room and relax and just stay there and come back later” what kind of hospitality? everyone needs training. first of all, there is no relaxing in the room. there’s bugs crawling everywhere. back aching from flat pillows and a horrible mattress. & to “relax”? my phone couldn’t even charge last night! our whole body is covered in bug bites & rashes!!! we’re all congested from inhaling the mildew/mold. he said “no just go in ur room and stay in there until 10am” he clearly didn’t listen before when i told him i had a procedure at 8am. i asked for a manager & he said “oh we don’t know if we have a manager maybe after 9am? if they even come. if they even stick to their own schedule”. great. next day asked front desk for bandaids was bleeding very badly. the 2 lady’s at the front desk looked up. the older lady from check in looked right back down, said “no. we don’t have any. waiting for come in.” both wouldn’t even give eye contact after that. asked where i could get some nearest to the hotel since i was bleeding. both still cold & rude as hell, shrugged their shoulders and wouldn’t pertain eye contact. what kind of establishment doesn’t have a first aid kit? just looking at the screen. the 2 same ladies from morning of check in & first day at night. ran into other guests in the elevator who came to the same conclusion as us. front desk is all rude. rooms are horrible. the only friendly & kind workers are housekeeping. shout out to the very kind & nice chinese housekeeper with short hair on our 10th floor. she saw me limping out the elevator & she gave me bandaids from her cart. i would never recommend this hotel to even my enemy, expedia is also awful for not refunding this stay for me. even when i’ve emailed pictures and videos to them. the hotel is even worse from management, to owners, & to the workers. traveled all my life & stayed at all variations of hotels/motels, this by far is the worse out of 20 years of traveling. bathroom vent doesn’t even work. so there’s no circulation at all. good luck showering in hot water in the winter time, you’ll come out and see all the steam + nasty dust particles flying around. the front desk agents does not have a care for the guests & room issues going on in their property. that just makes you wonder if it’s cause they’re use to it at their own home too that’s why it doesn’t bother/affect them at work 🤷‍♀️ any decent humane PERSON should have empathy for others. the front desk workers do not for their guests staying at their hotel. we’ve run into other guests in the elevator, they’ve said the front desk workers talk shii about other guests in the lobby & how many other wrong things in this MOTEL & they overheard a conversation between 2 guests. the old front desk lady didn’t charge a guy the late check out fee he was able to check out at 2:30pm but charge these 2 young girls for an early check in at the same time around 2:30pm… so unless you’re cracking or doing favors for the old middle age ladies at the front desk, maybe you’ll get good rooms & deals? 🤷‍♀️. there was multiple occasions the staff would just publicly and loudly talk about customers after they leave the desk & get on the elevator or walk out the door. which me and other guests have witness & heard. motel was it’s so congested, stuffy, musty & dusty. had to buy vitamins & medicine from cvs cause of how NASTY the motel had our party feeling. we also did a bundle package that we paid round trip for airport shuttle from airport to hotel & hotel to airport. our first driver Andy, WONDERFUL. he ended up helping us a lot throughout our trip in regards to directions & tourist spots. Expedia used the company elife limo whom picked us up & dropped us off. Andy is a wonderful worker & he went above & beyond. However, on our last night on our trip, we haven’t yet received a text or email or call or confirmation of who will be taking us to the airport. (andy was good with communications & texted us 2 days before we flew into new york). so throughout our busy last night trying to cramp everything in & pack, i was walking the streets of new york on the phone with elife customer service trying to get info on the driver picking us up to the airport. we couldn’t get a hold of anyone, we requested for andy to pick us up again if he could be the same driver (it was possible). since i already paid for the round trip shuttle service, we were going to go thru the company to have andy be our driver again & we were actively speaking to andy & he was telling us he was available & he would love to take us to airport. customer service said they had to get approval from driver first for their availability. 1 hour later, customer service calls back & said they couldn’t accommodate the request since andy wasn’t available.. mind u, andy & i are on the phone, andy didn’t recieve any calls or texts. the agent was just lying. fast forward we finally get assigned a driver at 2am.. our flight changed to 12pm. i already had notes prior that i wanted a 9:30am pick up…. AT 9AM, the driver cancelled and we got assigned a new driver. new driver tells me he will be here at 10am. our flight leaves at 12pm. from times square to la guardia, traffic & we had 2 luggages to check in. we called customer service & they told us “i can’t get a hold of the driver but he is on the way 9:30 he will be there”…. i took matters to my own hands did the agents job for them, found the drivers contact number, called him & we spoke. got the drivers contact info, he is stuck in traffic & said he wouldn’t get here until after 10am. THIS ALL COULD’VE BEEN AVOIDED IN THE BEGINNING. Our flight changed from 12pm to 11:45am. to a different gate too. the driver finally shows up at 10am. & there’s traffic on the road. we did not get to the airport until 10:40am & we almost missed our flight. it’s not the drivers fault either. he was the most kind & sweetest, and he was trying to get us to the airport quickly so we don’t miss our flight. honestly, horrible of elfie company. cancelling 30 mins before our shuttle & giving us a driver last minute at 9:15am. Juan & Andy is good workers and shuttle service. Juan understood & could tell i was panicking and stressed he even kept in contact when he was heading to hotel, he even sent his live location. NEVER book from expedia & NEVER book with elife limo, i always heard bad things about 3rd parties & i wanted to give the benefit of the doubt & try it. Yeah, never again. & on expedia at check out (i have a screenshot) it said im only paying $229 at hotel (tax included) when we checked out. we ended up paying $300… & a $1 charge to the highgate foundation. i understand sales tax & tourism tax but paying $1 per night to a flipping hotel company? & also false advertisement about pricing? freaking ridiculous & actually illegal for not knowing the facts for pricing. i wasn’t the only one complaining, in the morning there was 2 other guests talking to the 2 front desk ladies about the charges. & the front desk was just rude and said there was no way for them to take them off.. seriously? i know there is a service recovery or comp button adjustment on the hotels systems. I want my refund from elfie limo, gallivant motel, & expedia. but most ESPECIALLY from expedia. WE PAID YOU EXPEDIA! DIRECTLY YOU! YOUR “BUNDLE” DEAL! YOU HAVE THE AUTHORITY TO GIVE THE REFUND. & HIGH GATE, i would like for you to have the hotel compensate resort fees cause those are RIDICULOUS for the quality of ur hotel rooms. biohazard. osha should most certainly be notified, & health department. the amount of mildew/mold smell & DUST in the rooms are ridiculous. when we were leaving & walked down the hallway, the housekeeper had the too next to us door opened to clean. their room was the same with the HVAC system. crackhead motel just lets anyone stay. gave a room to a drug addict homeless. he ended up hopping in the elevator with us & a mother & daughter. he was looking at us and touching his junk. he was tweaking from whatever drug he took. for sure reporting this to better business bureau. (0.0%)

Top praises

• 've stayed at many hotels in this price category in NYC and I have to say, we were pleasantly surprised at The Belvedere! The hotel is a bit older but I liked it's character and the pluses more than made up for it. It was clean, the rooms and bathrooms were huge and very comfortable. I had the best shower i've had in a long time! The front desk staff were very friendly and accommodating. It's a smaller hotel so you feel very taken care of. It's in a great neighborhood with a ton close by buy also feels more relaxed. We will be staying here from now on. (0.0%)
• (Room 2206) Beds very comfy, lovely clean linen and towels, friendly reception staff. A great view from room, and great location near Central Park, a couple subway options, and large supermarket directly opposite the hotel. Laundry room worked well and was useful. Daily clean dishes were a bonus. Lacking: a table as in photo on booking.com, it was tricky to eat on our laps. Also lacking a light in the corner behind armchair, was too dark to read. Curtain was broken and old and needs replacing. An electric kettle would be good, and teaspoons. Bathrooms could be and smell cleaner. Missed having a hand held shower head. Hotel Beacon was generally a great base to explore NYC but couldn’t give it a 5 due to the above, just needs a little TLC and updating. (0.0%)
• (We arrived in late October so some of the photos shared include hotel Halloween decorations.) The SERVICE was impeccable. Beginning with the greeting as we entered from the street and help with luggage as we went to the 2nd floor to check in, someone was always available to help. The large umbrella provided was also a nice touch as we ventured out on a very rainy, stormy day. The ROOM provided everything we needed and was very clean. Some things to consider: the room needed blackout curtains. The roman type shade was lined, but was simply not adequate for the night time lights & morning sun. Also, the full length mirror is on the room side of the bathroom pocket door. I didn’t realize because the door was open when I was in the room. Check for it there should you need one. I was attending important social events & didn’t find it until after. The bed was supplied with very nice linens & pillows. Highlights of the property were the adjoining Soho Diner to grab coffee and The Gallery featuting an exhibit by photographer Dustin Pittman. With sofas and chairs (pictured) The Gallery is open 11-6, Wed - Saturday & is a wonderful place to sit quietly while staying in a very busy area of New York City. Also the bar area off the lobby (through the lounge area and to the left) is beautiful and a smaller, fun atmosphere. (0.0%)

Google Maps · Complaint quote

"The shower water kept changing in temperature leading to burning and freezing at random times while the bathroom sink took its time to drain. Pretty old hotel with a very small space, but it's right next to Penn Station and for the price, you know what you're paying for."

Review rating: 3.0

Google Maps · Praise quote

"25 March 2026 — first visit / laptop work in the lounge: ✅ ample seating: communal table, several lounge chairs with coffee style table, individual couch seating, lounge seating for two with regular height table for laptop work. ✅ limited outlets (for seating along the wall) ✅ clean bathrooms (3 stalls for women)"

Review rating: 5.0

Tripadvisor · Complaint quote

"Everything except the location! We managed to get into the lobby (fortunately during the day) only thanks to the presence of other people waiting to have a room like us, who could open us from the inside. Access only with code to be received by email..... IF YOU RECEIVE IT DESPITE THE CONFIRMATION OF THE BOOKING! Non-existent staff. More than two hours waiting to get the room. Suddenly the manager who communicates with India by phone shows up to provide those present with access codes. Manager to whom we recommend the cleanliness of the room and the presence of a minor allergic to dust. Ok ok tells us but cleaning will never take place in 7 days of stay... Never change towels and never meet the cleaning staff or any other person who is part of the hotel staff!"

Review rating: 1.0

Tripadvisor · Praise quote

"Very good location in a strategic position. The view from the room was Amazing. Bed very confortable. The breakfast could be improved."

Review rating: 4.0

""Listen up, y'all. I gotta keep it real with you about my stay at Grand Bowery Hotel. The front desk homies were chill and welcoming, but that's where the good vibes ended. My room was straight-up nasty – we're talking cockroaches and bed bugs. Them bugs were savage, leaving me with mad bites all night long. And don't even get me started on the dude next door snoring like a dang chainsaw. I get it, the spot's cheap and in the heart of the city, but you gotta ask yourself if it's worth the nightmare. Trust me, spend a few extra bucks and find a better spot. I'm just trying to save you the trouble, fam. Do your research, and don't make the same mistake I did. This place was a total letdown, horrible place to stay and I'd never recommend it to anyone looking for a chill and comfy stay.""

Signal: 0.0%

"$200 dollars a night cheaper than anywhere else.. Obviously very small rooms and basic toilets and showers but you get what you pay for .. The staff were very nice people 👍 Location is excellent.. Lots of bad reviews on here but I think some people are yljustbstuck up their own backsides these day 😂 Check me out on Instagram @roaminrob 🔥"

Signal: 0.0%

"$30 unannounced amenity fee. That’s a ripoff…"

Signal: 0.0%

"Amazing stay! The room was clean, spacious, and the staff were incredibly welcoming. Would definitely come back!"

Signal: 0.0%

"boutique with stunning views."

Signal: 0.0%

"retro charm with modern amenities."

Signal: 0.0%

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