Service review insights for New York, United States

Rude staff

Terrible service

"Listen up, y'all. I gotta keep it real with you about my stay at Grand Bowery Hotel. The front desk homies were chill and welcoming, but that's where the good vibes ended. My room was straight-up nasty – we're talking cockroaches and bed bugs. Them bugs were savage, leaving me with mad bites all night long. And don't even get me started on the dude next door snoring like a dang chainsaw. I get it, the spot's cheap and in the heart of the city, but you gotta ask yourself if it's worth the nightmare. Trust me, spend a few extra bucks and find a better spot. I'm just trying to save you the trouble, fam. Do your research, and don't make the same mistake I did. This place was a total letdown, horrible place to stay and I'd never recommend it to anyone looking for a chill and comfy stay."

Had a dinner in Delmonicos for New Year's Eve with my wife. I'd heard great things and the food did not disappoint. One of the best steaks I've had. It was expensive, which I expected and was happy to pay. The only thing is that the waiters seemed to be very amateur. They mixed up my dessert and our wine orders, spilled half a glass of champagne all over our table when trying to refill a glass, and routinely yanked away our plates as soon as they thought we had finished (even if we were still chewing!). None of this was a deal breaker but I was a bit peeved when they automatically added 20% service to our bill, given the sup par service we received.

We came two hours before closing, and we weren’t allowed to throw out trash because the employee(a guy with black nail polish) just emptied the trash so he told us with bad attitude “the trash is closed for a reason” Like, it was two hours before closing? We even gave tips and had this horrible service I would not recommend this place at all, the coffee might be good but you find another place to go !

We were SCAMMED! Expensive as hell!! we were charged multiple things without prior notice, such as a service charge 15%, a floor charge of 40$ and other things. When asked about it, they claimed it was standard practice and weren’t able to provide us with an unanimous response about the charges. Some claimed it was tips, another waitress said it was state regulation, …. Moreover, on top of it all, we had to pay an extra 10% tip because the waitress claimed the tax service was not part of the tip!!! RIDICULOUS. Trust me, you don’t want to go to the Hudson Yards Tavern. Additionally, the food was acceptable at best and the music was too loud. All things considered, I would not even recommend the Hudson Yards Tavern to my worst enemy.

As locals, we love to support local businesses and find gems in the neighborhood. Unfortunately, Printemps hugely misses the mark. We had a party of 4 for a 5:30 PM booking, but there was no table available. We were asked to wait, which was no issue, until around 20 minutes passed, and our party was forgotten. Upon returning to the host stand, the new host was unaware of the situation, and we were then sat as if this was an absolutely acceptable occurrence. After being sat, it took quite some time for a server to approach our table for orders, and then it was as if our table was completely forgotten the rest of the evening. After plates had been cleared and our party was sitting for an extended period of time, we had to ask for the check - of which left our table with two cards and returned with one. Upon letting the staff know, the card was found, and albeit apologetic, we were informed this happens often due to the check holder design. Concerning, to say the very least. The food and drink were great, but for the prices and appearance that Printemps sets forth, the experience was entirely unacceptable. We will not be coming back any time soon and will be advising our friends of this unfortunate experience to hopefully save them from the same.

Review rating: 2.0

The service was just awful and the food was just adequate. The fact that I had to get up to fill my own water glass was ridiculous. All of the tables around us had the same complaint and voiced it by not giving a tip. I cannot and would never do that, did I give her 20% no, but I would never just walk away. I did speak to the manager as we left and he said Thank you he appreciated the feedback. Overpriced food as well. It is sad because I had been there once before and it was very good. I will however never go back. i am a Native New Yorker.

Review rating: 2.0

Rude staff

Signal: 0.0%

Terrible service

Signal: 0.0%

"Listen up, y'all. I gotta keep it real with you about my stay at Grand Bowery Hotel. The front desk homies were chill and welcoming, but that's where the good vibes ended. My room was straight-up nasty – we're talking cockroaches and bed bugs. Them bugs were savage, leaving me with mad bites all night long. And don't even get me started on the dude next door snoring like a dang chainsaw. I get it, the spot's cheap and in the heart of the city, but you gotta ask yourself if it's worth the nightmare. Trust me, spend a few extra bucks and find a better spot. I'm just trying to save you the trouble, fam. Do your research, and don't make the same mistake I did. This place was a total letdown, horrible place to stay and I'd never recommend it to anyone looking for a chill and comfy stay."

Signal: 0.0%