Google Maps
Complaint signal is 5.2%.
Praise signal is 15.5%.
Baseline signal is 3.5%.
Delta vs baseline is 1.7 points.
Topic
What reviews say about cleanliness in Pennsylvania, United States
Cleanliness appears in 4.6% of analyzed complaint excerpts in this market.
Google Maps is above the baseline by 1.7 percentage points.
- Confidence
- 29,546
- Reviews analyzed
- Last update
- September 16, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +10.3pp
Complaint signal
5.2%
Praise signal
15.5%
Tripadvisor
Signal balance: +11.0pp
Complaint signal
4.0%
Praise signal
15.0%
How this market compares
Compare this country-level view with global cross-category patterns.
Largest gap:
Google Maps is above baseline by 1.7 points.
Tripadvisor
Global baseline
3.9%
Google Maps
Global baseline
3.5%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Tripadvisor
Complaint signal is 4.0%.
Praise signal is 15.0%.
Baseline signal is 3.9%.
Delta vs baseline is 0.1 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Google Maps
1.7pp aboveCurrent signal is above baseline by 1.7 points (current 5.2%, baseline 3.5%).
Tripadvisor
0.1pp aboveCurrent signal is above baseline by 0.1 points (current 4.0%, baseline 3.9%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
1st room was not clean and dirty towels on an unmade bed.
Google Maps
Top praises
Clean.
Google Maps
Top praises
Room was clean.
Google Maps
Top praises
The room was clean.
Tripadvisor
Top complaints
Dirty hotel
Tripadvisor
Top complaints
Dirty room
Tripadvisor
Top praises
The room was clean.
Tripadvisor
Top praises
Room was clean.
Tripadvisor
Top praises
Very clean.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
The buffet was dirty, no one was cleaning up around the buffet to make it presentable, some trays have nothing in it, running out of plates that they have to use all different types of plate to serve people and the food was mediocre at best.
Review rating: 3.0
Google Maps
Praise quote
The sounds of the bowling alley were a neat touch to the dining experience.
Review rating: 5.0
Tripadvisor
Praise quote
Rooms were a bit small and dated but clean and comfortable.
Review rating: 5.0
What the signal means
Coverage
300 insight listings mention Cleanliness in this scope.
Signal strength
Complaint signal is 4.6% across available platforms.
Praise signal is 15.2% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
This country view combines every indexed category with evidence for this topic in United States. Use it as a broad baseline, then open a category view before applying the pattern to a particular kind of business. Differences in complaint rate, praise rate, source mix, and excerpts show where a narrower check may be more useful.
Use the Cleanliness signal to decide where to look, then check it against recent feedback from your own local businesses.
Evidence behind this topic
- Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
- Pennsylvania, United States uses 29546 analyzed reviews across 2 platforms, 1 locality records, and 300 supporting insight listings for Cleanliness.
- Google Maps has the strongest complaint signal for Cleanliness at 5.2%, compared with a measured average of 4.6% across platforms.
- Google Maps has the strongest praise signal for Cleanliness at 15.5%, compared with a measured average of 15.2% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
29,546
Platforms covered
2
Last update
August 26, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about room maintenance at Philadelphia hotels
Room maintenance appears in the Google Maps review sample for Philadelphia hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Philadelphia · July 31, 2026
Read Full Insight
Tripadvisor
HotelsWhat Tripadvisor reviews show about room maintenance at Philadelphia hotels
Room maintenance appears in the Tripadvisor review sample for Philadelphia hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Philadelphia · July 31, 2026
Read Full Insight
Google Maps
RestaurantsWhat Google Maps reviews show about atmosphere at Philadelphia restaurants
Atmosphere appears in the Google Maps review sample for Philadelphia restaurants. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Philadelphia · July 28, 2026
Read Full Insight
Tripadvisor
RestaurantsWhat Tripadvisor reviews show about location at Philadelphia restaurants
Location appears in the Tripadvisor review sample for Philadelphia restaurants. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
Philadelphia · July 28, 2026
Read Full Insight
Keep exploring
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Compare another market
This page combines several categories in United States. Choose a category for a more precise comparison.
Look at a narrower market
See how Cleanliness changes across a more specific category or region.
Other themes in this market
Compare other themes in Pennsylvania, United States to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.