Cleanliness review insights for United States, Hotels

$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in.

*ABSOLUTELY NOT A 4 STAR HOTEL* complete lie to call this a 4 star hotel room. Do not be catfished by the photos of the rooms or the updated lobby, it looks nothing like this. At best this deserves a 2 star similar to a Motel 6 or Econo Lodge. Very dirty, stains all over the floor, some poorly bleached and discolored and some not addressed at all. Old dirty curtains. Bathroom looks like a locker room. The toilet is being held up with a random block of wood. The bath tub takes 10 min to drain after a 5 minute shower. *** UPDATE *** They also charged me an extra 41 dollars. No description just showed up after my stay. This place is a scam.

-10 stars bed bugs smell pee everywhere crowded of homeless people sharing dirty bathroom. The room it’s like grave. Please don’t go there I’m begging you guys worst experience ever I cannot stay I left right away. They have no management they have one guy in the reception nobody can understand him he can only say (I’m just giving you the room) that’s all he says he never helps. This is on Dec 23d 2024.

Sapphire Resorts Timehare at Jockey Club is a trashy condo that you pay for every month but can only use once every three years. We were lied to from the beginning to coerce us to go the presentation in exchange for tickets to a Kriss Angel show that never materialized. During the 4 hour pressure sales pitch they told us if we bought the timeshare they would throw in a free vacation to Hawaii or Cancun and presented us with a $1500 voucher if we moved forward. Turns out you had to fly out of Las Vegas to use the voucher (we live in Colorado) and it was only available midweek during the offseason and we would need to pay thousands of dollars from our own pockets to actually make the vacation work. We made the mistake of believing the Sapphire agents who told us that we need and deserve a vacation every year. Then they sold us a timeshare that we are only able to use once every three years even though we have to pay maintenance fees every year. No one disclosed to us that this was a triennial contract, they just kept pushing us to move forward and we were so tired and just gave in. When we got back to Colorado we realized we had been scammed but the rescission period had already passed. We decided we should try and make the best of this situation so we tried to book a vacation in California six months in advance. We tried repeatedly but there was no availability. We finally had to settle for a vacation in Winter Park (about 50 miles from our house) and were hoping we could at least realize some benefit from the money we spent. We were shocked and appalled when we checked into the unit and saw the urine stained toilet, bath tub with pubic hair in the grate, walls with blood and overall filthy and disgusting property. We paid as part of our contract to have a clean unit when we arrived and this was the exact opposite. We had booked a week but it was so disgusting that we left after 4 days. RIP OFF

The Experience: In all honesty, there was nothing special about this hotel or my stay. When you initially get to Caesar's and find the elevator bank you feel kind of special...but that's where it ends. When I took the elevator to the lobby I talked to the front desk, and they were fairly pleasant. I did arrive early (11:30a) which I was told that my room was not ready...understandable. Then I was asked if I wanted to upgrade my room, in other words can you slip me a $20.00 and I'll see what we have. I passed on that as this was a business trip and it is the Nobu. I would assume the rooms would all be impressive. After I passed on the upgrade, I was told my room would not be ready until 4pm. Which is fine, although if my room became available, I believe before 1pm I could check in for an additional $40.00 and if it was after 3:00pm it would cost an additional $20.00. I did agree to that and decided I would run some business errands while I waited. I never received a call for letting me know my room was ready, so I headed back to the lobby to wait out the last 15 minutes. When I got back to the lobby there were a couple of people in line getting their room keys and checking in, so I went to go around the corner and jump on their couch to check some emails, unfortunately there was a 6+ foot person sleeping on the couch and snoring louder than a Nascar at full throttle. Smart person! I sat on a bench by the front desk and not once was I greeted by or recognized by one of the four employees that walked by me, until I walked to the front desk which is about eight feet away to see if my room was ready. Anyway, the staff didn't have or couldn't break any change for bigger bills so make sure you have $10s for tipping. Finally, I got to my room. The room: (7024) The room was standard, a king size bed, TV, large bathroom and a stocked mini fridge with the sensors. The bed was ok. The shower had very little water pressure...just to the point it made it annoying, and it never got really hot. The view was a courtyard type just above a roof that was dirty and had trash on it. (I'm ok with that because I wasn't in my room that often.) The biggest downer was there was an AC intake vent right in front of my door that dripped all night for the entire stay. I found out where the drip was coming from when I stepped on the wet carpet with my socks. I'm sure I could have switched rooms, but I didn't have time with my schedule, and I shouldn't have to. this is Nobu..right?

"You get what you pay for " The location isn't too bad but the place is horrible! The elevators & hallways were dirty and smelled like cigaretts !! When I took the sheets off the bed I found burnt marks and hair all inside . I think the only good part was the flat screen TV but like I said you get what you pay for it's "ok" for last minute place to rest your head

Did not have the room I booked available. The road outside is covered in trash and wrecked cars. You can hear every sound your neighbors make through the walls. The did not clean the sheets while we were out during the day.

Review rating: 1.0

Don’t book We checked in late at around 10pm, checkin instructions were bad, there were several guests equally confused outside the hotel. No one knows what to do or how to get in until someone checked in earlier that night let us in and tell us how. When we finally got in the room, it was dirty. Beds were unmade with blood and hair on the sheet, trash all over, all towels in the room are used, there’s poop stain in the toilet. We then got into a nightmare of phone calls and were transferred to one Indian after another Indian operators that told us they are not authorized to help us. There’s no front desk to help either.

Review rating: 1.0

$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in.

Signal: 0.0%

*ABSOLUTELY NOT A 4 STAR HOTEL* complete lie to call this a 4 star hotel room. Do not be catfished by the photos of the rooms or the updated lobby, it looks nothing like this. At best this deserves a 2 star similar to a Motel 6 or Econo Lodge. Very dirty, stains all over the floor, some poorly bleached and discolored and some not addressed at all. Old dirty curtains. Bathroom looks like a locker room. The toilet is being held up with a random block of wood. The bath tub takes 10 min to drain after a 5 minute shower. *** UPDATE *** They also charged me an extra 41 dollars. No description just showed up after my stay. This place is a scam.

Signal: 0.0%

-10 stars bed bugs smell pee everywhere crowded of homeless people sharing dirty bathroom. The room it’s like grave. Please don’t go there I’m begging you guys worst experience ever I cannot stay I left right away. They have no management they have one guy in the reception nobody can understand him he can only say (I’m just giving you the room) that’s all he says he never helps. This is on Dec 23d 2024.

Signal: 0.0%