Topic

Cleanliness review insights for United States, Hotels

Detailed Cleanliness analysis for United States, Hotels.

This view focuses on Cleanliness signals in United States, Hotels to help you understand what guests mention most.

Key takeaway

Start with the largest deviation, confirm confidence, then move through the guided journey to execute quickly.

Current scope

United States, Hotels

Largest gap

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Confidence

217,582 reviews analyzed across 2 platforms.

Key Stats

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps
Signal balance: +14.3pp

Complaint signal

8.0%

Praise signal

22.3%

Tripadvisor
Signal balance: +25.0pp

Complaint signal

8.8%

Praise signal

33.9%

Scope navigation

This topic view focuses on Hotels in United States. Use country-level context first, then move to subdivision and city pages to verify where the pattern is strongest.

Narrow this topic

Narrow Cleanliness analysis to indexable category or subdivision pages when you need a more specific operating context.

Related topic signals

Compare United States, Hotels against nearby topics before deciding whether this signal is isolated or part of a wider pattern.

Context

Coverage

2627 insight pages mention Cleanliness in this scope.

Signal strength

Complaint signal is 8.4% across available platforms.

Praise signal is 28.1% across available platforms.

Next step

Use these topic signals to prioritize one local review point, then check fresh reviews to confirm whether the pattern changed.

Compare United States against Hotels peers in other countries to separate local dynamics from global patterns.

Cleanliness patterns usually point to operational choices that directly affect conversion and repeat visits for Hotels.

Evidence behind this topic

  • Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
  • United States, Hotels uses 217582 analyzed reviews across 2 platforms, 32 locality records, and 2627 supporting insight pages for Cleanliness.
  • Tripadvisor has the strongest complaint signal for Cleanliness at 8.8%, compared with a measured average of 8.4% across platforms.
  • Tripadvisor has the strongest praise signal for Cleanliness at 33.9%, compared with a measured average of 28.1% across platforms.

Comparison

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Top recurring drivers

These are the strongest recurring drivers behind this topic in the current scope.

Google Maps Top complaints
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.
Google Maps Top complaints
Dirty
Google Maps Top complaints
It is a very dirty place and the receptionist is a very rude person
Google Maps Top praises
Clean
Google Maps Top praises
Amazing stay! The room was clean, spacious, and the staff were incredibly welcoming. Would definitely come back!
Google Maps Top praises
Very clean
Tripadvisor Top complaints
$103 to valet your car. Absurd! This place seems more fit for conferences. Lots of homeless and drugs in this area. Very dirty. Plus everything is expensive as hell. No pool and they charge you a $30 destination charge and offer you a $30 credit for food and beverage. I drink at The View lounge is $24, so a couple has to spend $60 to get that credit. FYI, Ubers have a $35 minimum charge here.
Tripadvisor Top complaints
Love the location Love this downtown hotel in great location. Walkable to Pike Fish Market area and many Seattle attractions. My room is big, clean and very comfortable. Breakfast is very good but take a long time to get our food. Tried room service and dinner at the bar is all good. The lobby area with the fireplace is cool place to chill. The only issue is housekeeping did not clean our room during the four day stay. It turned out you have to request housekeeping service the night before.
Tripadvisor Top praises
Love the location Love this downtown hotel in great location. Walkable to Pike Fish Market area and many Seattle attractions. My room is big, clean and very comfortable. Breakfast is very good but take a long time to get our food. Tried room service and dinner at the bar is all good. The lobby area with the fireplace is cool place to chill. The only issue is housekeeping did not clean our room during the four day stay. It turned out you have to request housekeeping service the night before.
Tripadvisor Top praises
One night stay Right off the highway close to publix and shopping plaza, room was clean but old room door was extremely heavy and hard to open. There's a hospital up the road also didnt stay for breakfast for the right price I would stay again was in room 527 room faces the post office and highway.
Tripadvisor Top praises
This place was unexpectedly great. We swapped out our time share for the Jockey Club. Great location, clean, nice staff and connected to the Cosmopolitan casino. We had a beautiful view from our room. So many places were in walking distance. Great time.

Representative review quotes

Representative review excerpts add operational context to the topic signals.

Google Maps Complaint quote
Horrible room, broken bathroom fittings, dirty bathtub, water pressure too low, bedroom tv wasnt working. Leaving this review to remember

Review rating: 3.0

Google Maps Praise quote
Loved it! Sparkling clean! But the most fabulous part was the people! The front desk hostess had me checked-in under a minute; and I had an issue in the evening and honestly I feel like that security guard in the lobby would have done anything to help me. Excellent parking as well. Would totally stay again.

Review rating: 5.0

Tripadvisor Complaint quote
Don’t even bother Absolutely terrible, bugs and stains in the room and our room kept having to get new keys every few hours because our keys kept getting deactivated

Review rating: 1.0

Tripadvisor Praise quote
Nice , clean and easy. Made travel easy. Room was clean staff was friendly. Would stay again.

Review rating: 5.0

Evidence from source analysis

These snippets come from aggregated analysis text and highlight recurring language tied to this topic.

Google Maps Complaint signal
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Signal: 0.0%

Google Maps Complaint signal
Dirty

Signal: 0.0%

Google Maps Complaint signal
It is a very dirty place and the receptionist is a very rude person

Signal: 0.0%

Google Maps Praise signal
Clean

Signal: 0.0%

Google Maps Praise signal
Amazing stay! The room was clean, spacious, and the staff were incredibly welcoming. Would definitely come back!

Signal: 0.0%

Google Maps Praise signal
Very clean

Signal: 0.0%

Quality and confidence

Check coverage and freshness before treating differences as operational priorities.

Reviews analyzed

217,582

Collected reviews: 13,507,880 · Analysis coverage: 1.6%

Platforms covered

2

Last update

July 08, 2026

Guided journey

Move through these pages in order to validate findings and choose the next local review point.

FAQ

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