Cleanliness review insights for United States, Hotels

$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in.

*ABSOLUTELY NOT A 4 STAR HOTEL* complete lie to call this a 4 star hotel room. Do not be catfished by the photos of the rooms or the updated lobby, it looks nothing like this. At best this deserves a 2 star similar to a Motel 6 or Econo Lodge. Very dirty, stains all over the floor, some poorly bleached and discolored and some not addressed at all. Old dirty curtains. Bathroom looks like a locker room. The toilet is being held up with a random block of wood. The bath tub takes 10 min to drain after a 5 minute shower. *** UPDATE *** They also charged me an extra 41 dollars. No description just showed up after my stay. This place is a scam.

-10 stars bed bugs smell pee everywhere crowded of homeless people sharing dirty bathroom. The room it’s like grave. Please don’t go there I’m begging you guys worst experience ever I cannot stay I left right away. They have no management they have one guy in the reception nobody can understand him he can only say (I’m just giving you the room) that’s all he says he never helps. This is on Dec 23d 2024.

Sapphire Resorts Timehare at Jockey Club is a trashy condo that you pay for every month but can only use once every three years. We were lied to from the beginning to coerce us to go the presentation in exchange for tickets to a Kriss Angel show that never materialized. During the 4 hour pressure sales pitch they told us if we bought the timeshare they would throw in a free vacation to Hawaii or Cancun and presented us with a $1500 voucher if we moved forward. Turns out you had to fly out of Las Vegas to use the voucher (we live in Colorado) and it was only available midweek during the offseason and we would need to pay thousands of dollars from our own pockets to actually make the vacation work. We made the mistake of believing the Sapphire agents who told us that we need and deserve a vacation every year. Then they sold us a timeshare that we are only able to use once every three years even though we have to pay maintenance fees every year. No one disclosed to us that this was a triennial contract, they just kept pushing us to move forward and we were so tired and just gave in. When we got back to Colorado we realized we had been scammed but the rescission period had already passed. We decided we should try and make the best of this situation so we tried to book a vacation in California six months in advance. We tried repeatedly but there was no availability. We finally had to settle for a vacation in Winter Park (about 50 miles from our house) and were hoping we could at least realize some benefit from the money we spent. We were shocked and appalled when we checked into the unit and saw the urine stained toilet, bath tub with pubic hair in the grate, walls with blood and overall filthy and disgusting property. We paid as part of our contract to have a clean unit when we arrived and this was the exact opposite. We had booked a week but it was so disgusting that we left after 4 days. RIP OFF

The Experience: In all honesty, there was nothing special about this hotel or my stay. When you initially get to Caesar's and find the elevator bank you feel kind of special...but that's where it ends. When I took the elevator to the lobby I talked to the front desk, and they were fairly pleasant. I did arrive early (11:30a) which I was told that my room was not ready...understandable. Then I was asked if I wanted to upgrade my room, in other words can you slip me a $20.00 and I'll see what we have. I passed on that as this was a business trip and it is the Nobu. I would assume the rooms would all be impressive. After I passed on the upgrade, I was told my room would not be ready until 4pm. Which is fine, although if my room became available, I believe before 1pm I could check in for an additional $40.00 and if it was after 3:00pm it would cost an additional $20.00. I did agree to that and decided I would run some business errands while I waited. I never received a call for letting me know my room was ready, so I headed back to the lobby to wait out the last 15 minutes. When I got back to the lobby there were a couple of people in line getting their room keys and checking in, so I went to go around the corner and jump on their couch to check some emails, unfortunately there was a 6+ foot person sleeping on the couch and snoring louder than a Nascar at full throttle. Smart person! I sat on a bench by the front desk and not once was I greeted by or recognized by one of the four employees that walked by me, until I walked to the front desk which is about eight feet away to see if my room was ready. Anyway, the staff didn't have or couldn't break any change for bigger bills so make sure you have $10s for tipping. Finally, I got to my room. The room: (7024) The room was standard, a king size bed, TV, large bathroom and a stocked mini fridge with the sensors. The bed was ok. The shower had very little water pressure...just to the point it made it annoying, and it never got really hot. The view was a courtyard type just above a roof that was dirty and had trash on it. (I'm ok with that because I wasn't in my room that often.) The biggest downer was there was an AC intake vent right in front of my door that dripped all night for the entire stay. I found out where the drip was coming from when I stepped on the wet carpet with my socks. I'm sure I could have switched rooms, but I didn't have time with my schedule, and I shouldn't have to. this is Nobu..right?

"mini bar" was missing a milky way when i arrived; despite my having immediately alerted hotel staff upon my discovery of said missing milky way, I nevertheless discovered a $3.25 charge tacked sneakily onto my bill! room wasn't clean enough, the duvet needed to be removed from service because of staining; nothing impressive here except for the photographer's ability to make dingy and lower than expected ceiling feel bright and airy! . when i checked in (for a single night stay), i requested a late checkout. the hotel obliged, although i don't understand why the guest after me in the queue was told 1230 while i was told 12 was the latest possible time available. besides this, the staff were all quite friendly and down to earth. i had an incredibly disappointing experience with the hotel manager. Under-confident as the leader of a workplace, the manager here claims their authority over others by putting them down. He was immature, disrespectful, expressed a contempt for guests as burdens, and called me names while attempting to save face while reversing a surcharge on my bill despite his initial insistence that he would not. Onlooking staff remained courteous but quiet, not wanting to get dragged into the manager's fit of frustration. I made a valid request, was right to have done so, and was met with the manager's attempt to steamroll me while making false/unfounded claims regarding my moral fibre. The hotel didn't need 3 people working, anyhow. I would fire the manager and promote the girl who checked me, since she demonstrated good understanding of hotel operations and intuitive understanding of guest requests. If you are looking for a bed and a shower and single serve pumpkin pie flavor coffeemate creamers and you want a cheap room with bad natural light, then this is your place! tldr; half star for the decent cable channel selection (which includes SHOWTIME~!) gets rounded up to one star.

DO NOT STAY HERE. Fraudulent services and broken promises. I booked a stay here from April 18 to April 22, and it was an absolute nightmare. The hotel completely failed to provide working internet access. I patiently endured this for two full days, but since I had urgent business work to complete, the lack of internet forced me to check out early and relocate to another hotel. I previously left a review about this issue, and the owner replied publicly promising that they would process my refund. So, I deleted my previous review. However, weeks have passed, and I have yet to receive a single dime or a follow-up. They are blatantly lying to the public on Google Reviews just to save face. This is my final warning to the management: If my full refund is not processed and received within one week, I will immediately take the following actions: File a formal complaint with the NYC Department of Consumer and Worker Protection (DCWP) for false advertising regarding unprovided amenities. Report this property under the NYC Safe Hotels Act for a severe lack of required on-site management and oversight. I can overlook the fact that the room floors were poorly cleaned and filthy. I can even overlook the fact that the front desk was constantly left unattended, disrupting basic service. However, failing to deliver advertised services and then shamelessly withholding a promised refund is completely unethical and unacceptable. They are treating customers like fools. Watch and see if these are empty words. Save your money, your time, and your sanity—do not book this hotel.

Review rating: 1.0

I want to complain about a bathroom privacy issue. I stayed from **Mar 23, 2026 to Mar 27, 2026**. On **day 1**, I noticed the bathroom has a window/glass panel (as shown in the picture). I didn’t think it was a problem because I assumed others could not see into the shower area, so I continued to use the bathroom normally. On **day 2**, I asked the hotel staff. They confirmed the glass is normal and **people outside can see clearly** into the bathroom. I was shocked. This is not acceptable. I asked staff to cover the glass or to help me cover it with tape/anything to protect my privacy. In the next **2 days**, I asked **5 different staff members**, and they all said they would help later—but **nobody came to fix it**. Only when I spoke to the **6th staff member (Carolyn)**, she **immediately changed my room**. I’m very disappointed that the first five people did not solve the problem. This includes **3 cleaning staff**, **a customer service staff member**, and **a front desk staff member** (an older man) who called his colleague in front of me. Still, no one helped. I visit New York **twice a year**, but I will **not choose this hotel again**. Please address this bathroom design/privacy issue.

Review rating: 1.0

$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in.

Signal: 0.0%

*ABSOLUTELY NOT A 4 STAR HOTEL* complete lie to call this a 4 star hotel room. Do not be catfished by the photos of the rooms or the updated lobby, it looks nothing like this. At best this deserves a 2 star similar to a Motel 6 or Econo Lodge. Very dirty, stains all over the floor, some poorly bleached and discolored and some not addressed at all. Old dirty curtains. Bathroom looks like a locker room. The toilet is being held up with a random block of wood. The bath tub takes 10 min to drain after a 5 minute shower. *** UPDATE *** They also charged me an extra 41 dollars. No description just showed up after my stay. This place is a scam.

Signal: 0.0%

-10 stars bed bugs smell pee everywhere crowded of homeless people sharing dirty bathroom. The room it’s like grave. Please don’t go there I’m begging you guys worst experience ever I cannot stay I left right away. They have no management they have one guy in the reception nobody can understand him he can only say (I’m just giving you the room) that’s all he says he never helps. This is on Dec 23d 2024.

Signal: 0.0%