Breakfast review insights for United States

10th floor left a lot to be desired. They told us renovations are happening but that's not an excuse for the service. Had to call repeatedly to get hot water going, room amenities, and the tv couldn't link to the internet so no streaming or casting. Room service only offered breakfast and had to call back downstairs to get the butter and maple syrup. Hopefully you all come back to the standard of hospitality I remember from a year and half ago.

14 days stay in December 2025. This hotel needs more service staff. Customers suffer with overcrowded breakfast area and items unfilled. Long wait times for rooms to be cleaned. One of the two elevators out of service for 6 days and counting. Pool has been closed for tiling work. Staff tries their best, but needs more help.

$1100 meh 2 night stay I should have valued the reviews because this was exactly my experience. Rooms were in poor condition. Granite sheet laid on top of very ugly old wooden desk and dresser and night stand. Dark brown water stains in both rooms. Windows so dirty you couldnt enjoy the marina. Small box fridge on the floor. Only one single outlet worked in the entire room. Holes thru rug went into hole in floor. Bathroom was just as bad. Stayed there twice and it was just as awful both times. We did have breakfast there and it was ok. We were informed Jacuzzi was broken both weekends we stayed there. $1100 for a meh stay. Not at all to Hilton standard

$24 breakfast including tax and location is meh.. They give you a piece of paper when checking in and there are signs at the tables noting the cost of breakfast. But I saw several groups surprised when they got their food first an sat down. Need a large sign at entrance of breakfast area. Free coffee. Go across the street to the grocery store and pick up something. The location is not close to much except the space needle. Lots of folks leaving on cruises. OK for one night .

$500 Night full of interruptions. I paid $500 and change for a one night stay for my partner and I. The phone in the room didn’t work, so when it rang and we answered, we couldn’t hear the office. We were called 4x with this issue, and had multiple staff come to our room from 9:30pm til 10:30pm asking questions and demanding payment for incedentals (a card wasn’t asked for during check in). The last knock, a delivery of a breakfast voucher that was included with the reservation. The next morning, we were woken up at 9am by the cleaning staff knocking multiple times when we had asked for late checkout earlier in the morning. Normal checkout was noon, and they graciously gave us until 12:30 for late checkout. We went to breakfast that morning and the restaurant asked us for two passes, of which we only had one. They did take care of breakfast for us, thankfully.

They charged us twice for our room. No parking available. The breakfast was 30 minutes late coming out. My suggestion is to STAY AWAY from this location!!!

Review rating: 1.0

A Stinky Stay at the Hyatt Place Stayed here on a girls’ trip. There were three of us. While it wasn't a total disaster, there were enough issues that I won't be back, though more because of the location than the hotel itself. Check-in and front desk were a consistent mess all three nights. Angelo was kind, helpful, and the only one who seemed to know anything. We arrived around 10pm on the first night to a long line at the front desk. When I finally got to the agent, he asked ME what my room number was. I had tried mobile check-in but it wasn't showing in the app. He then looked it up and announced the room number out loud, which is a basic security no-no. As a World of Hyatt member, there was no dedicated line, and no one offered water at check-in. I had to ask, and even then it wasn't clear the agent knew it was a member benefit. Once we figured that out, getting Explorist water bottles on subsequent days was easy enough. We just had to ask at the desk. The second night wasn't better otherwise. The woman working was on her phone and didn't know what time checkout was. I wanted to use my 2pm late checkout, a standard World of Hyatt benefit, and had to go back and forth before she figured it out. There are some real cleanliness issues here. The elevator greeted us with a strong mix of BO, wet dog, and food. The shower curtain had an odor. The laundry room (just one washer, one dryer) also had a smell. In the room, we found a Gushers gummy half-hidden under the bed from a previous guest, and someone else's wad of hair in the side table drawer next to the couch. I complained about the gummy, they came and cleaned, and asked if it was satisfactory, which I thought it was, but looked again this morning and realized the gummy was still there! Then the next night we returned after a long day out to find housekeeping hadn't come at all. No one told us housekeeping isn't daily here, which is not standard for a Hyatt Place and would have been nice to know upfront. Between the hair, the gummy, the smells, and the inconsistent housekeeping, cleanliness is clearly a weak point at this property. Breakfast is $11, not the free buffet you get at most Hyatt Places. The parking garage is a city-operated lot that felt rough and a little unsafe. We dreaded going in there every time, even with the QR code Hyatt provided for access. One of the elevators was consistently broken and made an alarming sound. Location is a double-edged sword. You can walk to Maid of the Mist, Cave of the Winds, the state park, and even Canada which was great. But the immediate area around the hotel is pretty run-down. There were signs everywhere limiting bathroom use to guests only, and you get the idea why. It adds a layer of unease that follows you in and out of the property. It was a running joke between my friends and I how much worse the US side of the falls is compared to Canada. Bottom line: I'd recommend staying in Buffalo and driving in if you’re on a budget or crossing into Canada for a nicer base if you’ve got it like that.

Review rating: 2.0

10th floor left a lot to be desired. They told us renovations are happening but that's not an excuse for the service. Had to call repeatedly to get hot water going, room amenities, and the tv couldn't link to the internet so no streaming or casting. Room service only offered breakfast and had to call back downstairs to get the butter and maple syrup. Hopefully you all come back to the standard of hospitality I remember from a year and half ago.

Signal: 0.0%

14 days stay in December 2025. This hotel needs more service staff. Customers suffer with overcrowded breakfast area and items unfilled. Long wait times for rooms to be cleaned. One of the two elevators out of service for 6 days and counting. Pool has been closed for tiling work. Staff tries their best, but needs more help.

Signal: 0.0%

$1100 meh 2 night stay I should have valued the reviews because this was exactly my experience. Rooms were in poor condition. Granite sheet laid on top of very ugly old wooden desk and dresser and night stand. Dark brown water stains in both rooms. Windows so dirty you couldnt enjoy the marina. Small box fridge on the floor. Only one single outlet worked in the entire room. Holes thru rug went into hole in floor. Bathroom was just as bad. Stayed there twice and it was just as awful both times. We did have breakfast there and it was ok. We were informed Jacuzzi was broken both weekends we stayed there. $1100 for a meh stay. Not at all to Hilton standard

Signal: 0.0%