Location review insights for British Columbia, Canada

0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT

10 March 2026 at 6:45 pm I ordered at this location, the food was very spicy, untasty, uneateable, It a was a waisted food and money, I used to order with the othe guy before and this never happened, this new guy served me according to his taste, unbelievable.

1. We waited approx 30 for our 8 pm reservation. Why have reservations if they are not honoured in a timely fashion. 2 The noise level was like we were sitting in the kitchen. Could not hear our conversations across the table nor could we hear the specials the server verbally told us. Just give us a printout of the specials on a paper or on an iPad. 3. We ordered still water and bubbly and asked for the water to be left on the table as it was a very hot day. It wasn’t and the server was inattentive when our water glasses were empty. So we self served. 4. We ordered wine .Then, we were moved to a quieter area of the restaurant with a different server. When the wine came, I said to the server that it was this bottle was not the one we ordered. The server still poured the wine into the wine carafe. I asked if I could see the bottle. Sure enough, we were given a different bottle than the one we ordered. 5. When the server approached our table she always interrupted our conversation rather than waiting for a pause to ask her question(s) 6. The meal arrived which was tasty! Whew! 7. Then there was a mixup with the desserts. One order was incorrect and one couple had to wait 20 minutes for their dessert. Sadly, it was the newly engaged couple and the reason why we were out for this dinner. So, 1/7 for a high end restaurant. I am so disappointed! I hope management will try to address these issues so that this once great restaurant can regain our attendance. In the meantime, we will go elsewhere.

1.) Extremely small room: -very small bed -zero place to move around -very small bathroom -people without perfect figure may not be able to enter the shower cubicle (it's that small) -extremely uncomfortable Mattress & oversized pillows 2.)Zero facility in the room -Hot water kettle or tea/coffee maker are the most basic things offered all over the world which weren't there in this hotel 3.) Useless reception -i was feeling feverish and needed medical attention, the reception didn't have basic meds like tylenol or basic things like a thermometer/balm etc. Also they had no clue about a doctor in the neighborhood who would be available 4.) breakfast -breakfast here is a mere scope compliance: Tea/coffee/milk Bread toast Cereals It's over ! Will never stay here again

You overbooked my room and took no responsibility. I booked a King Suite but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available. This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking. To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into. Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys.

Review rating: 1.0

Was easy to get to and check in/park. I kept hearing band music every few minutes for about 20 seconds.. on the 12th floor. Found a grape on the floor. Very dusty. There is no fridge or microwave in the room......... haven't checked our the pool yet I'm sure it will be fine for my child and as long as the hot tubs working hot enough and not filled with old men in spedos that will be the highlight.

Review rating: 2.0

0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT

Signal: 0.0%

10 March 2026 at 6:45 pm I ordered at this location, the food was very spicy, untasty, uneateable, It a was a waisted food and money, I used to order with the othe guy before and this never happened, this new guy served me according to his taste, unbelievable.

Signal: 0.0%

1. We waited approx 30 for our 8 pm reservation. Why have reservations if they are not honoured in a timely fashion. 2 The noise level was like we were sitting in the kitchen. Could not hear our conversations across the table nor could we hear the specials the server verbally told us. Just give us a printout of the specials on a paper or on an iPad. 3. We ordered still water and bubbly and asked for the water to be left on the table as it was a very hot day. It wasn’t and the server was inattentive when our water glasses were empty. So we self served. 4. We ordered wine .Then, we were moved to a quieter area of the restaurant with a different server. When the wine came, I said to the server that it was this bottle was not the one we ordered. The server still poured the wine into the wine carafe. I asked if I could see the bottle. Sure enough, we were given a different bottle than the one we ordered. 5. When the server approached our table she always interrupted our conversation rather than waiting for a pause to ask her question(s) 6. The meal arrived which was tasty! Whew! 7. Then there was a mixup with the desserts. One order was incorrect and one couple had to wait 20 minutes for their dessert. Sadly, it was the newly engaged couple and the reason why we were out for this dinner. So, 1/7 for a high end restaurant. I am so disappointed! I hope management will try to address these issues so that this once great restaurant can regain our attendance. In the meantime, we will go elsewhere.

Signal: 0.0%