Amenities review insights for Canada, Hotels

Tripadvisor

Complaint signal is 3.1%.

Praise signal is 12.9%.

Baseline signal is 3.9%.

Delta vs baseline is -0.8 points.

Google Maps

Complaint signal is 2.0%.

Praise signal is 6.0%.

Baseline signal is 1.9%.

Delta vs baseline is 0.1 points.

Google Maps

Top complaints

• **UPDATE** - In Response to the Owner's Response I’m extremely disappointed that your response mischaracterizes what actually happened during our stay and that your staff continues to gaslight us about our level of communication the night we discovered the stain and at checkout the morning after. To clarify the facts: as soon as we discovered that the fitted sheet appeared dirty, we immediately called the front desk and were met with no response. We also sent someone from our party down to the front desk to check whether there was anyone who could help us change the sheets. We saw someone at the front desk and 100% communicated that there was an issue we needed help with. This was absolutely not the “general inquiry” that you claim it to be. The staff member then responded saying he was a part of the security team and that there was nobody who could help change the cover until the next morning. My friend was left to sleep on what appeared to be a brown stained mattress without knowing what it was. At checkout, our concern only appeared "informative" because your staff showed complete indifference to our legitimate complaint. We were urgent when we needed help the night before, but by morning we were dealing with staff who clearly didn't care about our subpar experience. While you may have explanations for the stain, that doesn't erase the 24 hours my friend spent not knowing what it was or the distress of having to sleep on it. Your $50 offer and dismissal of our request for partial compensation shows a fundamental misunderstanding of the impact this had on our stay and the dissatisfaction from our party regarding the poor attempts to address our concerns only after the initial review was posted. It’s concerning that your response suggests this matter has been "resolved" when it clearly hasn't been addressed competently. Even if the stain was simply caused by a rusty mattress frame, every single effort from us to bring up this issue has been met with absolute indifference and frustrating attempts to distort and deny the facts when all we were hoping for was a simple apology and acknowledgement that things could have been handled better. Misrepresenting what happened doesn't solve the real issue: your lack of responsiveness when guests need help and empathy when things go wrong. ****Future guests should be aware: if issues arise during your stay, don't expect timely assistance or understanding from management when you need it most.**** **INITIAL REVIEW** Stayed here with friends last weekend and it was absolutely awful. When we pulled out the sofa bed, there was a brown stain right on one side of the mattress - completely disgusting. Called the front desk but no one was available to fix it, so we had to manage. The worst part? When we complained at checkout, the staff couldn’t have cared less. No apology, no offer to make it right, just complete indifference. For what we paid, this is unacceptable. Basic cleanliness shouldn’t be too much to ask for. Save your money and stay literally anywhere else in Vancouver - this place is gross and the service is terrible. Avoid at all costs. (0.0%)
• 0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT (0.0%)
• A refreshing alternative to the large hotels by the harbour. Great choice for nightlife, as it's in the thick of many many Bars and Clubs. No pool or hot tub however. But the rooms are nice and the Quality 'Mint' scented soap and shampoo! Quirky rooms with a 'Marshall Stack' mini fridge. Cool Vibes. Thank you. (0.0%)

Top praises

• Our stay at the Fairmont Pacific Rim was, without question, the most exceptional luxury hotel experience I have ever had — and I have traveled extensively throughout Europe, the USA, Africa, and Asia. We stayed in a Gold Suite, and from the moment we arrived, every detail was flawless. The Gold experience felt truly elevated — private, refined, and thoughtfully curated. The restaurant was outstanding. We dined in a private room, the food was exceptional, and our server was attentive, knowledgeable, and genuinely warm. The lounge and bar are stunning — trendy, beautifully designed, and vibrant — and again, the service was impeccable. The spa facilities are extraordinary. The hot tub, the hydrotherapy shower (absolutely to die for), and the spacious, spotless steam room created the most relaxing atmosphere. Everything throughout the hotel felt pristine, fresh, and meticulously maintained. One of the most thoughtful touches came Sunday morning when the concierge informed me they could arrange transportation to and from church. Not only did they provide a ride, but they also ensured I had bottled water for the journey. That level of service truly stands out. After church, I enjoyed breakfast overlooking the water — the view was breathtaking. The healthy, gluten-free options were excellent, and the cappuccino was perfection. When we checked out and valet brought our vehicle around, I was amazed to see that the inside of my car had been tidied and cleaned. It was such an unexpected and generous touch. Every element of our stay exceeded expectations. The Fairmont Pacific Rim sets the standard for luxury, service, and attention to detail. We are incredibly grateful for the experience and will absolutely be returning. Thank you for an unforgettable stay. (0.0%)
• A beautiful hotel with exquisite amenities, including outdoor heated swimming pool and a comprehensive gym, and amazing views of thewaterfront. Excellent service was provided by every employee with whom we interacted, including the following: Jameel who greeted us at our car and loaded our luggage; Susie at the front desk: Simran who maintains the gym; and luggage handlers, both with welcoming, exceptional attitudes, Tim and Chad. We will be back. (0.0%)
• A beautifully sophisticated hotel right in the center of Vancouver with heavy French influences! This is a glamorous and classy place that very much fits the pristine cosmopolitan nature of Vancouver. The umbrellas offered at the door are perfectly appropriate in a rainy city like Vancouver, and the flavored water in the lobby provides an extra touch of refinement. For a downtown hotel, the rooms are large and spacious, and they are not expensive for the level of comfort and service provided. This is a place where all guests feel like accomplished, urbane world travelers. Vintage and glamorously nostalgic and yet filled with modern global-minded sophistication, this is a beautiful place to stay in downtown Vancouver. (0.0%)

Tripadvisor

Top complaints

• 1. Stayed on AMEX FHR rate, got a lowest possible upgrade at check in, 2 double to 2 queen, no view 2. Benefit letter stated welcome amenity included, wasn’t offered or provided during stay 3. Room run down, fridge sounded like a whining jet all night long, shower took forever to get hot water, paint peeling here and there 4. Called royal service line ahead to get car brought out of valet. Thankfully saw on app car was never moved and went down in person to request. Would’ve missed my ferry for sure if I relied on that. 5. Almost got double charged for room, likely a mistake was made at check in, see 1 above. Overall, not worth the price or the Fairmont name. Definitely buyers beware. (0.0%)
• 1.) Extremely small room: -very small bed -zero place to move around -very small bathroom -people without perfect figure may not be able to enter the shower cubicle (it's that small) -extremely uncomfortable Mattress & oversized pillows 2.)Zero facility in the room -Hot water kettle or tea/coffee maker are the most basic things offered all over the world which weren't there in this hotel 3.) Useless reception -i was feeling feverish and needed medical attention, the reception didn't have basic meds like tylenol or basic things like a thermometer/balm etc. Also they had no clue about a doctor in the neighborhood who would be available 4.) breakfast -breakfast here is a mere scope compliance: Tea/coffee/milk Bread toast Cereals It's over ! Will never stay here again (0.0%)
• 10+ years ago this place was magical and in it's prime but our group was a bit disappointed, the pool was closed and not posted online to give you a heads up that it wasn't open. I paid over $100 at the spa for a gel pedicure yet 15 minutes later all the polished wiped off. We got "upgraded" to the same room we initially booked and were startled by the massive vomit stain outside the door. This was my 9th stay here over the spand of 15 years and sadly this will be the last time. (0.0%)

Top praises

• 1 bed apartment was very comfortable with full kitchen facilities. Great location and lovely university grounds. (0.0%)
• 1. we enjoyed the beautiful room with newly furnished design. Very luxury details in the room. 2. caring room and cleaning service and good gym and pool possibility 3. Good location and close to bus stops, Vancouver Art Gallery and Vancouver City center 4. Noise from cafe outside (room 718). Noise from people talking outside as the room door is not sealed correctly. 5. The hotel does not offer any breakfast buffet and the breakfast at the restaurant is expensive. (0.0%)
• 3 night stay..Hotel in central area vancouver ..greeted by a lovely receptionist called patricia ..so helpful and explained everything to us about hotel and surroundings. Our twin room was very modern and extremely clean ..walk in shower and coffee/tea facilities daily room service. Breakfast equally lovely with staff to match ..nothing is to much trouble. Thank you for a wonderful stay. Lyn and Paula from north wakes UK (0.0%)

Google Maps · Complaint quote

"Had a great stay at the Delta Hotels by Marriott in Vancouver. From the moment I checked in, the experience was top-tier—huge shoutout to Henry Ho at the front desk. He was incredibly welcoming, made the process seamless, and hooked me up with a beautiful room that had an amazing view of the city. That kind of service sets the tone right away. The hotel itself is very clean, modern, and well-maintained. The lobby bar was a highlight—the staff there were friendly, attentive, and made the whole happy hour experience fun and relaxing. Definitely a great spot to unwind after a day out in the city. Location-wise, you really can’t beat it. It’s super close to the Canada Line (subway), which makes getting around Vancouver easy, and you’re just steps away from great restaurants and the waterfront. Perfect if you like to explore on foot. A couple of minor downsides: there’s no pool, and the gym is on the smaller side. But honestly, those didn’t take away much from the overall experience. All in all, a fantastic stay. Great service, great location, and a great vibe throughout. I’d definitely come back."

Review rating: 5.0

Google Maps · Praise quote

"Had a wonderful stay at Sandman!! We stayed for one night as we were attending a show at the Queen Elizabeth Theatre and the location is unbeatable! Their newly renovated suites are beautiful and were super convenient for my family of four. My toddler had a great night sleep on the sofabed in the living room and the room is spacious enough to fit a bassinet next to the bed. My toddler and i enjoyed the pool and our family had great food and service at the Shark Club in the lobby. (Thank you to Murray and his team who were super accommodating and even helped us move our stroller around!) Special shout out to the Sales team, Alex and Maria and the Reservations Manager, Patricia, who went above and beyond to make sure we had an incredible stay and even set up a personalized welcome amenity for us in the room! Also we had super friendly service by the front desk team: Mihir, Claudia, David and Sanaz. Thank you for a wonderful stay, Rockey and team! We can’t wait to go back!"

Review rating: 5.0

Tripadvisor · Complaint quote

"Service is terrible. There's no staff., they had no towels because the laundry wasn't working. I stepped on the bridge and just about really injured myself as the deck is rotting it snapped. They allow people to just do whatever they want with loud music. Nobody supervising anything.. the elevators weren't working. They don't even tell you where to go. We walked to the whole other side of the hotel took us an hour to get to our room. There was one belboy and one cart that we were allowed to use. You were forced to use the beltway, but we had to wait for like five people before it was your turn. My mother has mobility issues. Her back was killing her. Front desk always had a super long lineup. We asked for extra robes four different times still when we're trying to go to the pool half of us never had robes. It was honestly ridiculous but charging five star prices for one star facility. It's criminal.."

Review rating: 1.0

Tripadvisor · Praise quote

"My partner and I booked a room during a layover for a shower and a good meal. This hotel definitely had both. The check-in was quick and the staff made sure we had a quiet room. The room was spacious, well-appointed and the shower and bath facilities were great. The room service had a good range of dishes, I had the all-day breakfast, really good. The bed was beyond comfortable, and it was tough to leave for our next flight. We also liked the convenient location and plan to stay again on our next layover."

Review rating: 5.0

"**UPDATE** - In Response to the Owner's Response I’m extremely disappointed that your response mischaracterizes what actually happened during our stay and that your staff continues to gaslight us about our level of communication the night we discovered the stain and at checkout the morning after. To clarify the facts: as soon as we discovered that the fitted sheet appeared dirty, we immediately called the front desk and were met with no response. We also sent someone from our party down to the front desk to check whether there was anyone who could help us change the sheets. We saw someone at the front desk and 100% communicated that there was an issue we needed help with. This was absolutely not the “general inquiry” that you claim it to be. The staff member then responded saying he was a part of the security team and that there was nobody who could help change the cover until the next morning. My friend was left to sleep on what appeared to be a brown stained mattress without knowing what it was. At checkout, our concern only appeared "informative" because your staff showed complete indifference to our legitimate complaint. We were urgent when we needed help the night before, but by morning we were dealing with staff who clearly didn't care about our subpar experience. While you may have explanations for the stain, that doesn't erase the 24 hours my friend spent not knowing what it was or the distress of having to sleep on it. Your $50 offer and dismissal of our request for partial compensation shows a fundamental misunderstanding of the impact this had on our stay and the dissatisfaction from our party regarding the poor attempts to address our concerns only after the initial review was posted. It’s concerning that your response suggests this matter has been "resolved" when it clearly hasn't been addressed competently. Even if the stain was simply caused by a rusty mattress frame, every single effort from us to bring up this issue has been met with absolute indifference and frustrating attempts to distort and deny the facts when all we were hoping for was a simple apology and acknowledgement that things could have been handled better. Misrepresenting what happened doesn't solve the real issue: your lack of responsiveness when guests need help and empathy when things go wrong. ****Future guests should be aware: if issues arise during your stay, don't expect timely assistance or understanding from management when you need it most.**** **INITIAL REVIEW** Stayed here with friends last weekend and it was absolutely awful. When we pulled out the sofa bed, there was a brown stain right on one side of the mattress - completely disgusting. Called the front desk but no one was available to fix it, so we had to manage. The worst part? When we complained at checkout, the staff couldn’t have cared less. No apology, no offer to make it right, just complete indifference. For what we paid, this is unacceptable. Basic cleanliness shouldn’t be too much to ask for. Save your money and stay literally anywhere else in Vancouver - this place is gross and the service is terrible. Avoid at all costs."

Signal: 0.0%

"0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT"

Signal: 0.0%

"A refreshing alternative to the large hotels by the harbour. Great choice for nightlife, as it's in the thick of many many Bars and Clubs. No pool or hot tub however. But the rooms are nice and the Quality 'Mint' scented soap and shampoo! Quirky rooms with a 'Marshall Stack' mini fridge. Cool Vibes. Thank you."

Signal: 0.0%

"Our stay at the Fairmont Pacific Rim was, without question, the most exceptional luxury hotel experience I have ever had — and I have traveled extensively throughout Europe, the USA, Africa, and Asia. We stayed in a Gold Suite, and from the moment we arrived, every detail was flawless. The Gold experience felt truly elevated — private, refined, and thoughtfully curated. The restaurant was outstanding. We dined in a private room, the food was exceptional, and our server was attentive, knowledgeable, and genuinely warm. The lounge and bar are stunning — trendy, beautifully designed, and vibrant — and again, the service was impeccable. The spa facilities are extraordinary. The hot tub, the hydrotherapy shower (absolutely to die for), and the spacious, spotless steam room created the most relaxing atmosphere. Everything throughout the hotel felt pristine, fresh, and meticulously maintained. One of the most thoughtful touches came Sunday morning when the concierge informed me they could arrange transportation to and from church. Not only did they provide a ride, but they also ensured I had bottled water for the journey. That level of service truly stands out. After church, I enjoyed breakfast overlooking the water — the view was breathtaking. The healthy, gluten-free options were excellent, and the cappuccino was perfection. When we checked out and valet brought our vehicle around, I was amazed to see that the inside of my car had been tidied and cleaned. It was such an unexpected and generous touch. Every element of our stay exceeded expectations. The Fairmont Pacific Rim sets the standard for luxury, service, and attention to detail. We are incredibly grateful for the experience and will absolutely be returning. Thank you for an unforgettable stay."

Signal: 0.0%

"A beautiful hotel with exquisite amenities, including outdoor heated swimming pool and a comprehensive gym, and amazing views of thewaterfront. Excellent service was provided by every employee with whom we interacted, including the following: Jameel who greeted us at our car and loaded our luggage; Susie at the front desk: Simran who maintains the gym; and luggage handlers, both with welcoming, exceptional attitudes, Tim and Chad. We will be back."

Signal: 0.0%

"A beautifully sophisticated hotel right in the center of Vancouver with heavy French influences! This is a glamorous and classy place that very much fits the pristine cosmopolitan nature of Vancouver. The umbrellas offered at the door are perfectly appropriate in a rainy city like Vancouver, and the flavored water in the lobby provides an extra touch of refinement. For a downtown hotel, the rooms are large and spacious, and they are not expensive for the level of comfort and service provided. This is a place where all guests feel like accomplished, urbane world travelers. Vintage and glamorously nostalgic and yet filled with modern global-minded sophistication, this is a beautiful place to stay in downtown Vancouver."

Signal: 0.0%

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