Amenities review insights for Canada

0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT

Absolutely amazing stay!!!!!!! This hotel offers an indoor pool, hottub, sauna, AND steam room!! After long day trips to Whistler Village, and just walking out and about throughout the city in the cold winter rainy days made these amenities so appreciable! Every night my husband and I would look forward to ending the day at the hottub and sauna! Bonus these amenitites typically stayed open late enough until like 9/10pm! The location is absolutely prime and everything was so walkable. We barely used any ubers/lyfts unless the drive was 25-30+ minutes away, other then that we walked everywhere in this beautiful city! Staff was amazing, rooms were great, bathroom was cute and enjoyable, bed was comfortable! Will definitely be staying here again in the future!

Based on the mix reviews, I was hoping I'd be lucky to have a positive stay since it was the only place that could accommodate 6 people, but sadly we had a terrible time and were stuck for 7 days. I do not recommend this place. Pros: Close to Stanley Park, beautiful and quiet neighborhood, close to Denman and Robson streets. Housekeeping team was very nice. Suite was spacious and having two full bathrooms was nice. Cons: Where do I even start? - No front desk service after 5PM; I knew about this but didn't realize how inconvenient it was, especially with all the issues I had with the place. They also don't want you to call their after hours line unless someone is dying. - The murphy bed's legs broke as soon as we pulled it down, called the after hours line since we couldn't check-in until after 7PM. They wouldn't do anything about it until the next morning and they kept telling us to use the sofa bed, which only fits ONE PERSON. So we slept on the murphy bed at a 45 degree angle for the first night. - On their website, it says laundry is available to customers 8am - 5pm, but at the hotel, we can only use it after 6pm because house keeping uses it during the day. Also their website/description says they do light housekeeping every day but once there, they told us to reuse our bath towels, and housekeeping only comes every 3 days. - One of the floor lamps in the living room stopped working after the second night, so lighting was not great. I was not keen on talking to the hotel management at this point. - We bought fruits and raw meat, but they started to go bad after three days in the fridge. We realized the fridge was not cooling properly, even after turning it to the coldest setting. They gave us a small fridge while we were out the next day, but the food was already ruined. When we got back at the end of the day, the whole suite smelled really bad due to the spoiled food. When I called the after hours line to ask if there was a place we could throw away the spoiled food, the guy who manned that line was very rude and kept yelling that the line was only for emergencies and my issue was a non-emergency. Also, that we'd need to keep that smelly food in the suite until the next day, because they locked the dumpsters/garbage bins and only housekeepers had the key. - Washers and dryers were super old and rusty, and one of the dryers ate my money. $3 for washer (30 mins) and $3 for dryer (60 mins). They don't have a change machine so you need to have the office break your money for you, again only between 9AM - 5PM. - The suite was quite dusty. - The pillows were not good, and my travel mates using the queen bed in the master bedroom said it was hard and uncomfortable. - Parking garage was very tight and limited, and they charge $25/day even if you're not using the garage. The area is nice but it's not worth the trouble to stay at this place. I'd look for better accommodations and customer service next time.

0 out of 5 The pictures they advertise must be stock photos because it does NOT look like the pictures. Also there is no pool, despite the website and trip sites saying it has one. The restaurant staff member looked annoyed that we were in there. And the shower smelled like smoke when we turned it on, and made the whole room smell like smoke.

1.) Extremely small room: -very small bed -zero place to move around -very small bathroom -people without perfect figure may not be able to enter the shower cubicle (it's that small) -extremely uncomfortable Mattress & oversized pillows 2.)Zero facility in the room -Hot water kettle or tea/coffee maker are the most basic things offered all over the world which weren't there in this hotel 3.) Useless reception -i was feeling feverish and needed medical attention, the reception didn't have basic meds like tylenol or basic things like a thermometer/balm etc. Also they had no clue about a doctor in the neighborhood who would be available 4.) breakfast -breakfast here is a mere scope compliance: Tea/coffee/milk Bread toast Cereals It's over ! Will never stay here again

10+ years ago this place was magical and in it's prime but our group was a bit disappointed, the pool was closed and not posted online to give you a heads up that it wasn't open. I paid over $100 at the spa for a gel pedicure yet 15 minutes later all the polished wiped off. We got "upgraded" to the same room we initially booked and were startled by the massive vomit stain outside the door. This was my 9th stay here over the spand of 15 years and sadly this will be the last time.

Don’t be fooled if they “upgrade your room” ask what floor your room is currently on and ask what floor you’re being upgraded too. I paid for a harbour view and my room was upgraded to an 8th floor view of the pool/city view and it was one of those double rooms where you can hear EVERYTHING the people next door to you are doing and saying… TERRIBLE. You can’t turn the balcony light off.

Review rating: 2.0

Dirty Hotel Everything just felt dirty. Pool was gross and deck was filthy. Room had crumbs on floor, bathroom full of mold and a huge stain in the tub.

Review rating: 2.0

0/5 If we could! Checked in today only to find they closed the pool and they did it intentionally no notice that its closed not even thier site. Manger told us oh well. Only came cuz they had a pool and they won't give me a discount that is mandatory. They did last time at another location. Why not now? Avoid this awful place. Edit: When I booked my room in January there were no notices as this "manager" claims. Will be reporting this FOR FALSE ADVERTISEMENT

Signal: 0.0%

Absolutely amazing stay!!!!!!! This hotel offers an indoor pool, hottub, sauna, AND steam room!! After long day trips to Whistler Village, and just walking out and about throughout the city in the cold winter rainy days made these amenities so appreciable! Every night my husband and I would look forward to ending the day at the hottub and sauna! Bonus these amenitites typically stayed open late enough until like 9/10pm! The location is absolutely prime and everything was so walkable. We barely used any ubers/lyfts unless the drive was 25-30+ minutes away, other then that we walked everywhere in this beautiful city! Staff was amazing, rooms were great, bathroom was cute and enjoyable, bed was comfortable! Will definitely be staying here again in the future!

Signal: 0.0%

Based on the mix reviews, I was hoping I'd be lucky to have a positive stay since it was the only place that could accommodate 6 people, but sadly we had a terrible time and were stuck for 7 days. I do not recommend this place. Pros: Close to Stanley Park, beautiful and quiet neighborhood, close to Denman and Robson streets. Housekeeping team was very nice. Suite was spacious and having two full bathrooms was nice. Cons: Where do I even start? - No front desk service after 5PM; I knew about this but didn't realize how inconvenient it was, especially with all the issues I had with the place. They also don't want you to call their after hours line unless someone is dying. - The murphy bed's legs broke as soon as we pulled it down, called the after hours line since we couldn't check-in until after 7PM. They wouldn't do anything about it until the next morning and they kept telling us to use the sofa bed, which only fits ONE PERSON. So we slept on the murphy bed at a 45 degree angle for the first night. - On their website, it says laundry is available to customers 8am - 5pm, but at the hotel, we can only use it after 6pm because house keeping uses it during the day. Also their website/description says they do light housekeeping every day but once there, they told us to reuse our bath towels, and housekeeping only comes every 3 days. - One of the floor lamps in the living room stopped working after the second night, so lighting was not great. I was not keen on talking to the hotel management at this point. - We bought fruits and raw meat, but they started to go bad after three days in the fridge. We realized the fridge was not cooling properly, even after turning it to the coldest setting. They gave us a small fridge while we were out the next day, but the food was already ruined. When we got back at the end of the day, the whole suite smelled really bad due to the spoiled food. When I called the after hours line to ask if there was a place we could throw away the spoiled food, the guy who manned that line was very rude and kept yelling that the line was only for emergencies and my issue was a non-emergency. Also, that we'd need to keep that smelly food in the suite until the next day, because they locked the dumpsters/garbage bins and only housekeepers had the key. - Washers and dryers were super old and rusty, and one of the dryers ate my money. $3 for washer (30 mins) and $3 for dryer (60 mins). They don't have a change machine so you need to have the office break your money for you, again only between 9AM - 5PM. - The suite was quite dusty. - The pillows were not good, and my travel mates using the queen bed in the master bedroom said it was hard and uncomfortable. - Parking garage was very tight and limited, and they charge $25/day even if you're not using the garage. The area is nice but it's not worth the trouble to stay at this place. I'd look for better accommodations and customer service next time.

Signal: 0.0%