Amenities review insights for British Columbia, Canada, Hotels

Tripadvisor

Complaint signal is 3.1%.

Praise signal is 12.0%.

Baseline signal is 3.1%.

Delta vs baseline is 0.0 points.

Tripadvisor

Top complaints

• 1. Stayed on AMEX FHR rate, got a lowest possible upgrade at check in, 2 double to 2 queen, no view 2. Benefit letter stated welcome amenity included, wasn’t offered or provided during stay 3. Room run down, fridge sounded like a whining jet all night long, shower took forever to get hot water, paint peeling here and there 4. Called royal service line ahead to get car brought out of valet. Thankfully saw on app car was never moved and went down in person to request. Would’ve missed my ferry for sure if I relied on that. 5. Almost got double charged for room, likely a mistake was made at check in, see 1 above. Overall, not worth the price or the Fairmont name. Definitely buyers beware. (0.0%)
• 1.) Extremely small room: -very small bed -zero place to move around -very small bathroom -people without perfect figure may not be able to enter the shower cubicle (it's that small) -extremely uncomfortable Mattress & oversized pillows 2.)Zero facility in the room -Hot water kettle or tea/coffee maker are the most basic things offered all over the world which weren't there in this hotel 3.) Useless reception -i was feeling feverish and needed medical attention, the reception didn't have basic meds like tylenol or basic things like a thermometer/balm etc. Also they had no clue about a doctor in the neighborhood who would be available 4.) breakfast -breakfast here is a mere scope compliance: Tea/coffee/milk Bread toast Cereals It's over ! Will never stay here again (0.0%)
• 10+ years ago this place was magical and in it's prime but our group was a bit disappointed, the pool was closed and not posted online to give you a heads up that it wasn't open. I paid over $100 at the spa for a gel pedicure yet 15 minutes later all the polished wiped off. We got "upgraded" to the same room we initially booked and were startled by the massive vomit stain outside the door. This was my 9th stay here over the spand of 15 years and sadly this will be the last time. (0.0%)

Top praises

• 1 bed apartment was very comfortable with full kitchen facilities. Great location and lovely university grounds. (0.0%)
• 1. we enjoyed the beautiful room with newly furnished design. Very luxury details in the room. 2. caring room and cleaning service and good gym and pool possibility 3. Good location and close to bus stops, Vancouver Art Gallery and Vancouver City center 4. Noise from cafe outside (room 718). Noise from people talking outside as the room door is not sealed correctly. 5. The hotel does not offer any breakfast buffet and the breakfast at the restaurant is expensive. (0.0%)
• 3 night stay..Hotel in central area vancouver ..greeted by a lovely receptionist called patricia ..so helpful and explained everything to us about hotel and surroundings. Our twin room was very modern and extremely clean ..walk in shower and coffee/tea facilities daily room service. Breakfast equally lovely with staff to match ..nothing is to much trouble. Thank you for a wonderful stay. Lyn and Paula from north wakes UK (0.0%)

Tripadvisor · Complaint quote

"Service is terrible. There's no staff., they had no towels because the laundry wasn't working. I stepped on the bridge and just about really injured myself as the deck is rotting it snapped. They allow people to just do whatever they want with loud music. Nobody supervising anything.. the elevators weren't working. They don't even tell you where to go. We walked to the whole other side of the hotel took us an hour to get to our room. There was one belboy and one cart that we were allowed to use. You were forced to use the beltway, but we had to wait for like five people before it was your turn. My mother has mobility issues. Her back was killing her. Front desk always had a super long lineup. We asked for extra robes four different times still when we're trying to go to the pool half of us never had robes. It was honestly ridiculous but charging five star prices for one star facility. It's criminal.."

Review rating: 1.0

Tripadvisor · Praise quote

"My partner and I booked a room during a layover for a shower and a good meal. This hotel definitely had both. The check-in was quick and the staff made sure we had a quiet room. The room was spacious, well-appointed and the shower and bath facilities were great. The room service had a good range of dishes, I had the all-day breakfast, really good. The bed was beyond comfortable, and it was tough to leave for our next flight. We also liked the convenient location and plan to stay again on our next layover."

Review rating: 5.0

"1. Stayed on AMEX FHR rate, got a lowest possible upgrade at check in, 2 double to 2 queen, no view 2. Benefit letter stated welcome amenity included, wasn’t offered or provided during stay 3. Room run down, fridge sounded like a whining jet all night long, shower took forever to get hot water, paint peeling here and there 4. Called royal service line ahead to get car brought out of valet. Thankfully saw on app car was never moved and went down in person to request. Would’ve missed my ferry for sure if I relied on that. 5. Almost got double charged for room, likely a mistake was made at check in, see 1 above. Overall, not worth the price or the Fairmont name. Definitely buyers beware."

Signal: 0.0%

"1.) Extremely small room: -very small bed -zero place to move around -very small bathroom -people without perfect figure may not be able to enter the shower cubicle (it's that small) -extremely uncomfortable Mattress & oversized pillows 2.)Zero facility in the room -Hot water kettle or tea/coffee maker are the most basic things offered all over the world which weren't there in this hotel 3.) Useless reception -i was feeling feverish and needed medical attention, the reception didn't have basic meds like tylenol or basic things like a thermometer/balm etc. Also they had no clue about a doctor in the neighborhood who would be available 4.) breakfast -breakfast here is a mere scope compliance: Tea/coffee/milk Bread toast Cereals It's over ! Will never stay here again"

Signal: 0.0%

"10+ years ago this place was magical and in it's prime but our group was a bit disappointed, the pool was closed and not posted online to give you a heads up that it wasn't open. I paid over $100 at the spa for a gel pedicure yet 15 minutes later all the polished wiped off. We got "upgraded" to the same room we initially booked and were startled by the massive vomit stain outside the door. This was my 9th stay here over the spand of 15 years and sadly this will be the last time."

Signal: 0.0%

"1 bed apartment was very comfortable with full kitchen facilities. Great location and lovely university grounds."

Signal: 0.0%

"1. we enjoyed the beautiful room with newly furnished design. Very luxury details in the room. 2. caring room and cleaning service and good gym and pool possibility 3. Good location and close to bus stops, Vancouver Art Gallery and Vancouver City center 4. Noise from cafe outside (room 718). Noise from people talking outside as the room door is not sealed correctly. 5. The hotel does not offer any breakfast buffet and the breakfast at the restaurant is expensive."

Signal: 0.0%

"3 night stay..Hotel in central area vancouver ..greeted by a lovely receptionist called patricia ..so helpful and explained everything to us about hotel and surroundings. Our twin room was very modern and extremely clean ..walk in shower and coffee/tea facilities daily room service. Breakfast equally lovely with staff to match ..nothing is to much trouble. Thank you for a wonderful stay. Lyn and Paula from north wakes UK"

Signal: 0.0%

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