Wifi review insights for Canada

As many other reviewers have mentioned, this hotel is old. But the cons outweighed the pros for us. I don’t plan to come back here. These were the issues we had with our room: - wifi sporadic and unpredictable - Dishwasher doesn’t work half the time - One of the kitchen outlets didn’t work - We had two bed rooms two bathrooms. One of the showers was ridiculously hard to adjust the temperature. It was either burning hot or too cold. Everyone in our hotel room ended up using the other shower. - Our bedroom didn’t have outlets close to the bed, therefore we charged our phone by the door and had to physically get out of bed to turn off our iPhone alarms. - You really cannot put the room key in the same pocket as your phone or credit cards. Do it once and your key is no good. - There is a fireplace, but they only let you put the duraflame type of log in there for safety reasons. That log doesn’t get super hot, so I don’t see much value in using the fireplace (unless you really want the visual effect…?). Only good things: - dogs allowed - Room is old but clean - Had most of the appliances we needed and gave us extra bowls when we asked - Location is nice (but no good views from our room).

First off, I should say hats off to the staff. They were truly professional and friendly. I would also say that the hotel provides good value for money, and it with an easy hop on the bus to downtown Vancouver. The room was decent, but I thought the room needed ventilation, and with no windows that can open to let in fresh air, I let the bathroom fan run overnight to pull in air (at least I thought that may pull in air through the tiny gaps under the doors). My beef however is with the Internet. In the five days that I stayed there, the internet never worked. I think the dial-up which I had in the 90s were better. I ended up resorting to use data on my phone to create hotspots. I asked at the front-desk, and they said it is due to the number of guests staying at the hotel. However, I found the internet never to work - regardless of the time of the day, and me trying to use if in odd hours of the night (had some jet lag). The second pain point was getting receipts so that I could expense my business trip. I had two consecutive bookings, and on checkout, their systems did not work. So they said they would email me my receipt. I got the receipt for one of the stays, but have called in multiple times for the remaining one. They had systems issues again. Still waiting, and I think I may need to keep on calling till I have that sorted out. So while I think the location is great, it provides an affordable stay in Vancouver, the Internet and getting my receipts has been a hassle factor that I would have preferred not to deal with.

For what they charge per night, I was certainly expecting more. The suite we rented was just ok. I have stayed in much nicer rooms for much less. I suppose they can get away with it because they are right in the core of Vancouver. They charge for wifi ($14.50 a day).. that was very surprising considering the amount we payed already and the fact that almost everywhere else offers it free.... get with it. Parking was an additional $48 bucks per day. Again, I guess they can get away with that because of their location. I definitely won’t be staying here again and unfortunately don’t think I’ll be recommending it to anyone.

$250 cash deposit required because of debit card My company paid for 3 nights in advance and when I showed up, I was asked for $250 deposit (why?, I asked - you cant even bill anything to your room?). I only had my debit card as the room was prepaid, and then I was told they could not bill the debit card for the deposit. So they sent me out on the streets at 12:30 am to get $250 cash out of an ATM machine. This was immediate "3 strikes and you're out for me". I did stay here for my purchased three days but won't return. It's too bad this ruined it for me - even though the room is as small as a dog kennel, the shoddy workmanship on the floors, and there is no real TV ("Smart TV" means "no TV except what you can find to stream on our slow 802.11g wifi network being shared by 20 people"), I was prepared to say the Manager was super-nice, and my meeting was at TSK, and you couldn't find a closer location (though the Chelsea is one block further and has no such debit card nonsense). But the cash deposit thing forever poisoned me on the place.If you do stay here, try the bubble-tea place across the street - they have really good Korean food cheap.

2 elevators were always broken and out of service. Only 2 were working but had to wait an average of 5-10minutes everytime we needed to use the elevator. Wifi is never fast average speed was 3 Mbps. If you wanted to do a video call, impossible. Youtube and Netflix was painful to watch because of the lack of internet speed. Since the hotel is close to the hospital ambulance sirens on for 24x7.

3 days business stay We had made a reservation for a company. It had been specified that the card used to make the reservation (business card) would not be the one presented at check-in (personnal card) and that payment would have to be taken from the card used to make the reservation. We were told there would be no problem. At check-in, no one told me anything about this, and it was only the day before departure that I realized that payment had been taken from the check-in credit card instead of the reservation card. I had not been warned at all! You can't take money from your customers' credit cards without telling them! The person present at check-in should have warned me. It was also very hot in the rooms. We didn't know that the TV had to be paid for and the Wi-Fi service is too weak. But it is clean, breakfast is good and the airport shuttle is punctual.

I phoned yesterday to see if I could use my visa debit for a room deposit as I was unexpectedly staying the night in town and didn't have my credit cards with me. The woman said no we don't do that. I used it at the Whistler location before so I phoned the Whistler location to confirm if it was ok with them. They said Yes, TD cards we can do that with. However Whistler didn't have any rooms available so I called this location back and explained the situation and asked if they're connected to the Whistler location. The woman on the phone told me no and it wouldn't work. I am now looking online though and it seems as though they are connected so I'm not sure why I was lied to? I was really hoping to stay the night it's a shame it didn't work out.

Review rating: 1.0

WORST HOTEL STAY IN MY LIFE ☆☆☆☆☆ 1/5 This was, without question, one of the worst hotel stays I have experienced. From the moment we entered the room, there was a strong unpleasant odor. The room smelled stale and unclean, and the smell persisted throughout our stay. The adjoining-room door was particularly concerning. Not only did it allow significant noise transfer between rooms, but it did not feel secure and appeared poorly sealed. We could clearly hear conversations from the neighboring room, and odors seemed to travel freely through the connecting door. As a result, we felt that both our privacy and comfort were compromised. The condition of the room left much to be desired. The room itself felt worn and poorly maintained. The chairs in the lobby were visibly stained to the point that I asked my husband not to sit on it because it appeared unsanitary. The bedding was equally disappointing. We booked a king-size room for two adults and were provided with only three pillows. The pillows were extremely small—honestly smaller than some of the throw cushions on my living room couch—and offered little comfort or support. For a king-size bed, the pillow arrangement and quality were entirely inadequate. To make matters worse, despite smoking only outside and responsibly disposing of cigarette butts afterward, I was later accused of smoking inside the room and had my security deposit withheld. I have disputed this allegation and provided evidence supporting my position. The hotel was aware that I was in Toronto for a cardiac procedure. Within approximately an hour of being discharged from heart surgery, I was contacted regarding the alleged smoking violation and security deposit dispute. Given my medical condition and immediate post-operative recovery, I found the interaction unnecessarily stressful and upsetting at a time when my focus should have been on recovery. While I understand that hotels must enforce their policies, I was disappointed by the manner and timing of the communication, particularly when I was actively recovering from a medical procedure I understand that not every hotel is a luxury property, and my expectations were reasonable. However, I do expect a clean room, functional and secure accommodations, adequate bedding, and fair treatment. Unfortunately, this property failed to meet even those basic standards. Based on my experience, I would not stay here again and would not recommend this hotel to others.

Review rating: 1.0

As many other reviewers have mentioned, this hotel is old. But the cons outweighed the pros for us. I don’t plan to come back here. These were the issues we had with our room: - wifi sporadic and unpredictable - Dishwasher doesn’t work half the time - One of the kitchen outlets didn’t work - We had two bed rooms two bathrooms. One of the showers was ridiculously hard to adjust the temperature. It was either burning hot or too cold. Everyone in our hotel room ended up using the other shower. - Our bedroom didn’t have outlets close to the bed, therefore we charged our phone by the door and had to physically get out of bed to turn off our iPhone alarms. - You really cannot put the room key in the same pocket as your phone or credit cards. Do it once and your key is no good. - There is a fireplace, but they only let you put the duraflame type of log in there for safety reasons. That log doesn’t get super hot, so I don’t see much value in using the fireplace (unless you really want the visual effect…?). Only good things: - dogs allowed - Room is old but clean - Had most of the appliances we needed and gave us extra bowls when we asked - Location is nice (but no good views from our room).

Signal: 0.0%

First off, I should say hats off to the staff. They were truly professional and friendly. I would also say that the hotel provides good value for money, and it with an easy hop on the bus to downtown Vancouver. The room was decent, but I thought the room needed ventilation, and with no windows that can open to let in fresh air, I let the bathroom fan run overnight to pull in air (at least I thought that may pull in air through the tiny gaps under the doors). My beef however is with the Internet. In the five days that I stayed there, the internet never worked. I think the dial-up which I had in the 90s were better. I ended up resorting to use data on my phone to create hotspots. I asked at the front-desk, and they said it is due to the number of guests staying at the hotel. However, I found the internet never to work - regardless of the time of the day, and me trying to use if in odd hours of the night (had some jet lag). The second pain point was getting receipts so that I could expense my business trip. I had two consecutive bookings, and on checkout, their systems did not work. So they said they would email me my receipt. I got the receipt for one of the stays, but have called in multiple times for the remaining one. They had systems issues again. Still waiting, and I think I may need to keep on calling till I have that sorted out. So while I think the location is great, it provides an affordable stay in Vancouver, the Internet and getting my receipts has been a hassle factor that I would have preferred not to deal with.

Signal: 0.0%

For what they charge per night, I was certainly expecting more. The suite we rented was just ok. I have stayed in much nicer rooms for much less. I suppose they can get away with it because they are right in the core of Vancouver. They charge for wifi ($14.50 a day).. that was very surprising considering the amount we payed already and the fact that almost everywhere else offers it free.... get with it. Parking was an additional $48 bucks per day. Again, I guess they can get away with that because of their location. I definitely won’t be staying here again and unfortunately don’t think I’ll be recommending it to anyone.

Signal: 0.0%