Atmosphere review insights for United States, Bars

10 people at the bar at 8pm on a Saturday night and the bartender was “slammed”. Waited to order drinks for 15 minutes and when she finally came over she refused to make some shots for our group so we asked for something much easier, a lemon drop, and she said “wow, you’re really set on that aren’t you?”. WTH? Yeah, drinks are almost 20 bucks in this town and you weren’t even that slammed in a half-empty bar.

65 dollars for 2 drinks? And they charged the max gratuity on top. The atmosphere is super ghetto like a cantina, mediocre drinks. You can go to a nice rooftop like rosa sky in Brickell and pay half for 2 drinks. This is stupid

I strongly recommend staying away from this venue. My experiences with the staff at Sugar and Tea Room were extremely disappointing, and it seems clear that something in their management or operations has changed. This may explain why fewer classy, self-respecting patrons appear to be attending compared to the past. I used to visit these venues frequently, but on one occasion I was abruptly escorted out without any explanation. I later heard from others that if you are not continuously purchasing drinks, staff may single you out and ask you to leave. I am not a heavy drinker, but had I been treated with basic respect, I would have gladly spent full evenings there enjoying dinner and supporting the business. On previous visits, security staff would oddly sit next to me and ask if I was “okay,” as if there were an issue when there clearly wasn’t. On another occasion, I was simply told to leave with no explanation whatsoever. I am a well-dressed, respectful, and well-groomed individual, and the only apparent reason for this treatment seemed to be that I was not repeatedly purchasing overpriced drinks or reserving a table. Look out for a short mini version of Jackie Chan looking staff who goes around taking notes and passing the message to security. Staff constantly patrol and watch guests throughout the venue, which creates an uncomfortable atmosphere and discourages patrons from ordering at their own pace. Instead of feeling relaxed and welcomed, I felt pressured and unwelcome. Additionally, having previously worked closely with city code compliance, I noticed that the hallway connecting Sugar and Tea Room appears far too narrow during their over-capacity weekend nights. In the event of an emergency, this could potentially present a serious fire hazard. I am unsure whether the city or fire department is aware of this issue. I am a reasonable and respectful person, and I would not have posted this review had management simply provided an explanation or apology after I reached out privately. I did receive an initial response saying they would follow up, but no further communication ever came. Brickell now offers many better options, and I have been treated far more professionally at other venues. Until I receive a sincere apology and a genuine welcome back, I see no reason to remove this review or return.

ALL BAR SEATS RESERVED!?!?!? THIS PLACE IS A JOKE LMFAO!!!!!! Sorry fellow Philly fans — this is not the vibe AT ALL. The bartenders place reserved signs on the bar for their friends and it’s impossible to get a seat. This place is a private social club. By you-know-who’s, for you-know-who’s. No bar ever EVER EVER reserves bar seats. The bartenders are absolutely smug and totally unpleasant, and their drinks are weak, expensive , and taste horrible. God forbid you ever order something besides a beer or a shot here. The bartenders are clueless and proud of it. They boast over their “reserved” bar seats that sit empty for hours and hours. The boss must slip them some to big extra because there’s no way they make any money reserving seats , with terrible attitudes and even more terrible drinks. They are the bottom of the barrel when it comes to bar staff.

AVOID. We came here for a jazz brunch for our anniversary a couple of months ago whilst on holiday in New York. We booked a table for 1pm but had to wait - standing in our coats by the door - for 20mins as our table wasn’t ready. We ordered a bottle of Prosecco to celebrate and after 45mins of waiting we still didn’t get the drink (we asked the waiters 3 times for it). The food was overpriced and bland. The steak tartare smelled of fish and the main course came cold and looked like it was ready for about 30mins before it was served to us. The jazz was supposed to be from 1pm to 3pm but they only played one 45mins set instead. After all that it was impossible to get a check so we had to stand up and pay by the bar. Absolutely awful experience, It really ruined our day and put a dent in the wallet. It’s such a shame as the interiors are stunning. I can’t believe we still got charged for our meal after all this. we barely touched the good and had to get McDonalds after to satisfy our hunger, which had better food and service anyways 🤦🏻‍♀️ TERRIBLE

After the Lion King show, we arrived a little by chance at this establishment. Noisy music, but warm atmosphere and very attentive service. Perfect cocktails and good whisky menu Warmly recommended for a late night.

My wife and my daughter visited this place, and the experience was truly disappointing. My wife asked a waitress, in Spanish, if she could bring us some sugar. The waitress’s response was rude and xenophobic. She stood right in front of her and said, in a harsh tone, that only English. My wife, shocked, tried again in English, but the waitress left angrily and never brought the sugar. It’s a shame, because the atmosphere is nice, but this behavior made us feel very uncomfortable. We will not be returning.

Review rating: 1.0

The Location and atmosphere was nice, but the cost of the food, taste and service was terrible. You’re better off going to the rusty pelican.

Review rating: 2.0

10 people at the bar at 8pm on a Saturday night and the bartender was “slammed”. Waited to order drinks for 15 minutes and when she finally came over she refused to make some shots for our group so we asked for something much easier, a lemon drop, and she said “wow, you’re really set on that aren’t you?”. WTH? Yeah, drinks are almost 20 bucks in this town and you weren’t even that slammed in a half-empty bar.

Signal: 0.0%

65 dollars for 2 drinks? And they charged the max gratuity on top. The atmosphere is super ghetto like a cantina, mediocre drinks. You can go to a nice rooftop like rosa sky in Brickell and pay half for 2 drinks. This is stupid

Signal: 0.0%

I strongly recommend staying away from this venue. My experiences with the staff at Sugar and Tea Room were extremely disappointing, and it seems clear that something in their management or operations has changed. This may explain why fewer classy, self-respecting patrons appear to be attending compared to the past. I used to visit these venues frequently, but on one occasion I was abruptly escorted out without any explanation. I later heard from others that if you are not continuously purchasing drinks, staff may single you out and ask you to leave. I am not a heavy drinker, but had I been treated with basic respect, I would have gladly spent full evenings there enjoying dinner and supporting the business. On previous visits, security staff would oddly sit next to me and ask if I was “okay,” as if there were an issue when there clearly wasn’t. On another occasion, I was simply told to leave with no explanation whatsoever. I am a well-dressed, respectful, and well-groomed individual, and the only apparent reason for this treatment seemed to be that I was not repeatedly purchasing overpriced drinks or reserving a table. Look out for a short mini version of Jackie Chan looking staff who goes around taking notes and passing the message to security. Staff constantly patrol and watch guests throughout the venue, which creates an uncomfortable atmosphere and discourages patrons from ordering at their own pace. Instead of feeling relaxed and welcomed, I felt pressured and unwelcome. Additionally, having previously worked closely with city code compliance, I noticed that the hallway connecting Sugar and Tea Room appears far too narrow during their over-capacity weekend nights. In the event of an emergency, this could potentially present a serious fire hazard. I am unsure whether the city or fire department is aware of this issue. I am a reasonable and respectful person, and I would not have posted this review had management simply provided an explanation or apology after I reached out privately. I did receive an initial response saying they would follow up, but no further communication ever came. Brickell now offers many better options, and I have been treated far more professionally at other venues. Until I receive a sincere apology and a genuine welcome back, I see no reason to remove this review or return.

Signal: 0.0%