Topic

What hotel reviews say about amenities in Missouri, United States

Amenities appears in 2.8% of analyzed complaint excerpts in this market.

TripAdvisor is above the baseline by 0.6 percentage points.

Confidence: 13,237; Reviews analyzed
Last update: July 24, 2026; 2 platforms in the sample

At a glance

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps

Signal balance: +4.4pp

Complaint signal

1.7%

Praise signal

6.1%

Tripadvisor

Signal balance: +7.6pp

Complaint signal

3.9%

Praise signal

11.5%

How this market compares

Compare this subdivision with country-level Hotels patterns.

Largest gap: Tripadvisor is above baseline by 0.6 points.

Google Maps

Country baseline

2.3%

Tripadvisor

Country baseline

3.3%

Platform-by-platform signal

Compare complaint and praise mentions by source, including the available baseline.

Tripadvisor

Complaint signal is 3.9%.

Praise signal is 11.5%.

Baseline signal is 3.3%.

Delta vs baseline is 0.6 points.

Google Maps

Complaint signal is 1.7%.

Praise signal is 6.1%.

Baseline signal is 2.3%.

Delta vs baseline is -0.5 points.

Largest difference from baseline

This is the largest measured difference between the current market and its available baseline.

Tripadvisor

0.6pp above

Current signal is above baseline by 0.6 points (current 3.9%, baseline 3.3%).

Google Maps

0.5pp below

Current signal is below baseline by 0.5 points (current 1.7%, baseline 2.3%).

What reviewers keep mentioning

These themes appear most often in the analyzed excerpts for this market.

Google Maps Top complaints

4) The indoor pool very much felt like an outdoor pool in March.

Google Maps Top complaints

A cheep hotel has sheets that fit the bed.

Google Maps Top complaints

All of the fixtures in the bathroom were loose/ ill fitting like they were about to fall off the wall and one of the shower doors barely moved and had screws missing.

Google Maps Top praises

Additionally, the pool remained a greenish color during our stay.

Google Maps Top praises

All in all, it’s a beautiful hotel with a few nice amenities, but definitely has a lot of work needed!

Google Maps Top praises

All the amenities we could have wanted and very clean.

Tripadvisor Top complaints

12 degree low for both nights, no hot water both mornings we were there (felt like cool pool water), heater wasn’t working until 2nd day and breakfast and coffee was completely out.

Tripadvisor Top complaints

2 homeless passed out in front of the pool part of the building.

Tripadvisor Top complaints

4 Avoid the pool area !!!!!!!!

Tripadvisor Top praises

Kids enjoyed the pool.

Tripadvisor Top praises

The entire facility was immaculate, and the customer service 2nd to none.

Tripadvisor Top praises

5 minutes to the airport, easy freeway access, awesome breakfast, free wifi and an indoor pool.

Representative review quotes

These excerpts show the review language behind the measured signal.

Google Maps Complaint quote

The rooftop pool

Review rating: 1.0

Google Maps Praise quote

Great location and amenities.

Review rating: 5.0

Tripadvisor Complaint quote

A hotel with more than 40 floors with a pool that resembles a private neighborhood house or less!

Review rating: 1.0

Tripadvisor Praise quote

The facility itself isn’t the fanciest, but it surpassed our expectations when it came to cleanliness and staff.

Review rating: 4.0

What the signal means

Coverage

154 insight listings mention Amenities in this scope.

Signal strength

Complaint signal is 2.8% across available platforms.

Praise signal is 8.8% across available platforms.

Next step

Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.

Compare Missouri, United States with the national Hotels pattern to see what stands out locally.

Use the Amenities signal to decide where to look, then check it against recent feedback from your own Hotels.

Evidence behind this topic

Amenities groups review language such as amenities, facilities, pool, gym, fitness, and spa, so the signal stays tied to concrete guest wording rather than a generic score.
Missouri, United States, Hotels uses 13237 analyzed reviews across 2 platforms, 1 locality records, and 154 supporting insight listings for Amenities.
Tripadvisor has the strongest complaint signal for Amenities at 3.9%, compared with a measured average of 2.8% across platforms.
Tripadvisor has the strongest praise signal for Amenities at 11.5%, compared with a measured average of 8.8% across platforms.