Topic

What hotel reviews say about amenities in New York, United States

Amenities appears in 2.7% of analyzed complaint excerpts in this market.

TripAdvisor is below the baseline by 0.2 percentage points.

Confidence: 26,930; Reviews analyzed
Last update: July 24, 2026; 2 platforms in the sample

At a glance

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps

Signal balance: +3.1pp

Complaint signal

2.3%

Praise signal

5.4%

Tripadvisor

Signal balance: +10.2pp

Complaint signal

3.1%

Praise signal

13.3%

How this market compares

Compare this subdivision with country-level Hotels patterns.

Largest gap: Tripadvisor is below baseline by 0.2 points.

Google Maps

Country baseline

2.3%

Tripadvisor

Country baseline

3.3%

Platform-by-platform signal

Compare complaint and praise mentions by source, including the available baseline.

Tripadvisor

Complaint signal is 3.1%.

Praise signal is 13.3%.

Baseline signal is 3.3%.

Delta vs baseline is -0.2 points.

Google Maps

Complaint signal is 2.3%.

Praise signal is 5.4%.

Baseline signal is 2.3%.

Delta vs baseline is 0.1 points.

Largest difference from baseline

This is the largest measured difference between the current market and its available baseline.

Tripadvisor

0.2pp below

Current signal is below baseline by 0.2 points (current 3.1%, baseline 3.3%).

Google Maps

0.1pp above

Current signal is above baseline by 0.1 points (current 2.3%, baseline 2.3%).

What reviewers keep mentioning

These themes appear most often in the analyzed excerpts for this market.

Google Maps Top complaints

$30 unannounced amenity fee.

Google Maps Top complaints

50 dollar amenity fee for a gym in a sad little room and unlimited water?

Google Maps Top complaints

“4” star hotel with zero amenities,we have even gotten upgraded amex room, it’s like 100 sq ft, they have a rooftop club that plays loudest music you could hear till 4 am from your room and funny part is as hotel guests you cant even directly go to rooftop, you have to go outside of the hotel and wait in the line just to get rejected like it’s Mykonos… just too pretentious

Google Maps Top praises

retro charm with modern amenities.

Google Maps Top praises

1) The rooms vary quite a bit in size and amenities, even within the same rate category.

Google Maps Top praises

30ft long cozy pool.

Tripadvisor Top complaints

$300 for 3 hours and advertised amenities inexplicably denied .

Tripadvisor Top complaints

1 because can't do -5 Facilities.

Tripadvisor Top complaints

2 block walk to use a gym, no in room coffee making facilities or fridge, a single cupboard with 2 bedside cabinets, no desk or draws in the room.

Tripadvisor Top praises

Always used this marriott as we like the pool, how close it is to everything from shopping to treats.

Tripadvisor Top praises

Clean facilities.

Tripadvisor Top praises

Nice amenities.

Representative review quotes

These excerpts show the review language behind the measured signal.

Google Maps Complaint quote

Horrible room, broken bathroom fittings, dirty bathtub, water pressure too low, bedroom tv wasnt working.

Review rating: 3.0

Google Maps Praise quote

Our room was quaint, clean and fit us perfectly.

Review rating: 5.0

Tripadvisor Complaint quote

Then to insult us, we were charged a $33 resort fee afterwards even though we had no amenities and no pool.

Review rating: 1.0

Tripadvisor Praise quote

⭐⭐⭐⭐⭐ Amazing Stay at Sterling Inn & Spa – Niagara Falls

Review rating: 5.0

What the signal means

Coverage

323 insight listings mention Amenities in this scope.

Signal strength

Complaint signal is 2.7% across available platforms.

Praise signal is 9.3% across available platforms.

Next step

Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.

Compare New York, United States with the national Hotels pattern to see what stands out locally.

Use the Amenities signal to decide where to look, then check it against recent feedback from your own Hotels.

Evidence behind this topic

Amenities groups review language such as amenities, facilities, pool, gym, fitness, and spa, so the signal stays tied to concrete guest wording rather than a generic score.
New York, United States, Hotels uses 26930 analyzed reviews across 2 platforms, 7 locality records, and 323 supporting insight listings for Amenities.
Tripadvisor has the strongest complaint signal for Amenities at 3.1%, compared with a measured average of 2.7% across platforms.
Tripadvisor has the strongest praise signal for Amenities at 13.3%, compared with a measured average of 9.3% across platforms.