Location review insights for New York, United States, Hotels

**This is solely my opinion from my personal experience**. My wife and I had a very unsatisfactory stay at this hotel during my birthday weekend. We found the building infested with roaches and some kind of rat, which was disturbing. My vehicle was also damaged at the Hilton-recommended valet parking garage, incurring a significant repair cost, despite us having paid the parking fees to Hilton. I won't get into the details. The hotel management did not assist, and we never received an apology for the experience. I cannot recommend this particular Hilton-branded hotel. If you're looking for a safe place to stay when you visit NYC, I would not recommend this hotel. Unfortunately, the hotel management did not show accountability or take care of their customers (which is not typical of a Hilton).

- small NYC type rooms but expected in this area. - the beds are shorter than normal. Anyone over 5’10” will have their feet hang over the bed. Such a weird thing to have short beds. - bathrooms are small and sinks are useless. The ergonomics in the bathroom are terrible with a pocket door for privacy. If you’re going to poop, there’s little privacy. - elevators are terrible. 3 small elevators for entire building means 10-15 min waits to get anywhere. - staff are very friendly and helpful. We had a heating issue where and they resolved it quickly.

1. Early Check-in Unavailable 2. Heating Issues The heater kept shutting off. When they repaired it, it only worked for half a day before shutting off again. I asked to switch rooms, but they refused. They promised to replace the heater, but it was just talk. In the end, they gave us a portable heater. We had to endure the New York cold in December with that. 3. Cleaning Issues I practically begged them to clean the room. When I mentioned it at the front desk, they said the manager wasn't responding and gave me the manager's email. I ended up contacting the manager directly, but the room still wasn't cleaned when I came back. Because they didn't clean, the bathroom started to smell musty. In the middle of winter, fruit flies were coming up from the drain. The shower booth was so dusty, I didn't even want to look at it. With no heating and no cleaning, I got increasingly frustrated. When my companion expressed our dissatisfaction via email, they finally cleaned the room on the 4th day. We had cleaning only once during our 7-night stay. This seems like a problem. The hotel needs to change its process. The cleaning fee wasn't free, it was $100. Fortunately (or unfortunately), they admitted their fault and cleaned it for free. It's closing the barn door after the horse has bolted, haha. 4. Sleeping with Mice We sometimes ordered delivery. Because they didn't clean, we left leftover food in bags on the table. One night, I woke up in the middle of the night to the sound of the faucet creaking. I instinctively felt it might be a mouse, but I fell back asleep. About two nights later, as we were talking in the evening, a plump mouse came out from the table area and disappeared into that problem heater!!!!! I had heard that New York has a lot of mice, but I never imagined I'd be sharing my room with one. I never want to experience that again...

1 Hotel Central Park is a very sweet boutique hotel. The rooms are exceptionally tiny but after a few nights, I came to really appreciate how cozy my room was and it felt like a little nook of peace in a city of chaos. The window seat in the room was especially awesome - I wish I could have spent more time just sitting and reading. The beds are very firm and comfy and the ceiling shower was awesome. Everything felt very condensed because of the small size of the room, so every square inch of space was used to the fullest. I was in the room on my own but if I had to share it with someone else, I'm not sure how we would have navigated the space. My biggest issue with this hotel is that it kind of feels like an old hotel with small rooms that someone dressed up in nice sustainability clothing. I liked the sustainability clothing, but not for the price they charge- it is a really expensive hotel for what you actually get. In the area, I've stayed in other 4 star hotels with larger rooms (but no sustainability ethos) for half the price. I would definitely stay at the 1 Hotel again if it were less expensive.

2 hour valet wait. We went to lobby at noon After waiting for an hour and 10 min they kept saying “you’re next”….and then brought the wrong keys. The valet tickets are numbered, this should not happen. Then about 50 min later my car arrived, 2 pm. My daughter missed her 2pm class. First 2 nights valet parking charge was $75. Third night was inexplicably $90. The head belhop/valet said he would personally fix this charge at the desk and give me back$15. I was holding off on this bad review if he did this for me….just saw my receipt….he did not fix it as he promised. Total losers. Also they have 4 elevators, over 30 floor building, one was always out of order, one is only used for the rooftop bar..on Fri and Sat night they commandeered another elevator exclusively for the rooftop bar. Waiting for an elevator was a 15 min process at best The rooftop bar is lame, beat up dance floor, tiny bar, 90% enclosed Rooms are narrow and walls are thin, music and tv next door kept us awake at 2 am Beware!

A BIG DISAPPOINTMENT This place needs an urgent makeover. The curtain valence in our room was burnt where both ceiling lights shown down on it. Sections of two pieces of bedroom furniture had areas where the vaneer was ripped off. The paint on the interior base of the windows had very-deep cracks and was peeling off. The heater made a loud "tapping" noise when the heat came on. The drain in the bathtub took forever to drain after showering. It gets worse: there's a $45 per day "Resort Fee" that is charged after they tell you that you have $10 a day credit in the lounge. The "Resort Fee" covers Wi-Fi, a fitness center off-property, and USE OF THE LOUNGE. Breakfast, unknown to us, was to end at 11 a.m. today. We arrived at 10:50 a.m. and were told, "We're closed". A female employee standing at the bar was about to pour the contents of a very-large-commercial coffee brewer down the drain. I asked for a cup of it when she started pouring it. She once again reminded me, "We're closed". For this I paid $45 today so I can have "use" of the lounge. The tubs don't drain, the paint is cracked and peeling, the furniture came from a landfill, and food is not always available. Wait until you hear this place had a very-needed makeover before you stay here.

The hotel has a great vibe. No valet parking is a negative. Not much to eat in walking distance.

Review rating: 4.0

Location is great for people experiencing New York, staff were helpful, hotel lobby is lovely. Noise wasn’t an issue, room had a hair dryer and an iron and ironing board which was useful. Some aspects of the rooms needed some work - a couple of loose sockets in the room, bottom of the bathroom door peeling away. Aside from this the room was really spacious, cleaned every day and really good value for money. The biggest issue was the elevators. There were 2 available elevators to take us to our floor on the first two days - after this one appeared to break. As a result, there was about a 10+ minute wait every day for the lift, up and down. The lift was crammed with people, and people some days queued outside the lift area waiting. One day we waited so long we had to walk down from the 16th floor, otherwise we wouldn’t have made our reservation. When we did get the lift, it stopped on nearly every floor, sometimes with more people waiting or it would open to no one (likely as people had waited so long, they decided to take the stairs instead). There was no signage to say the second lift had broken and there would be long waits - I feel like this would have been helpful to avoid confusion, and perhaps encouraged people on the lower levels to have taken the stairs where possible. If it wasn’t for the elevator situation, it would’ve been the perfect stay!

Review rating: 4.0

**This is solely my opinion from my personal experience**. My wife and I had a very unsatisfactory stay at this hotel during my birthday weekend. We found the building infested with roaches and some kind of rat, which was disturbing. My vehicle was also damaged at the Hilton-recommended valet parking garage, incurring a significant repair cost, despite us having paid the parking fees to Hilton. I won't get into the details. The hotel management did not assist, and we never received an apology for the experience. I cannot recommend this particular Hilton-branded hotel. If you're looking for a safe place to stay when you visit NYC, I would not recommend this hotel. Unfortunately, the hotel management did not show accountability or take care of their customers (which is not typical of a Hilton).

Signal: 0.0%

- small NYC type rooms but expected in this area. - the beds are shorter than normal. Anyone over 5’10” will have their feet hang over the bed. Such a weird thing to have short beds. - bathrooms are small and sinks are useless. The ergonomics in the bathroom are terrible with a pocket door for privacy. If you’re going to poop, there’s little privacy. - elevators are terrible. 3 small elevators for entire building means 10-15 min waits to get anywhere. - staff are very friendly and helpful. We had a heating issue where and they resolved it quickly.

Signal: 0.0%

1. Early Check-in Unavailable 2. Heating Issues The heater kept shutting off. When they repaired it, it only worked for half a day before shutting off again. I asked to switch rooms, but they refused. They promised to replace the heater, but it was just talk. In the end, they gave us a portable heater. We had to endure the New York cold in December with that. 3. Cleaning Issues I practically begged them to clean the room. When I mentioned it at the front desk, they said the manager wasn't responding and gave me the manager's email. I ended up contacting the manager directly, but the room still wasn't cleaned when I came back. Because they didn't clean, the bathroom started to smell musty. In the middle of winter, fruit flies were coming up from the drain. The shower booth was so dusty, I didn't even want to look at it. With no heating and no cleaning, I got increasingly frustrated. When my companion expressed our dissatisfaction via email, they finally cleaned the room on the 4th day. We had cleaning only once during our 7-night stay. This seems like a problem. The hotel needs to change its process. The cleaning fee wasn't free, it was $100. Fortunately (or unfortunately), they admitted their fault and cleaned it for free. It's closing the barn door after the horse has bolted, haha. 4. Sleeping with Mice We sometimes ordered delivery. Because they didn't clean, we left leftover food in bags on the table. One night, I woke up in the middle of the night to the sound of the faucet creaking. I instinctively felt it might be a mouse, but I fell back asleep. About two nights later, as we were talking in the evening, a plump mouse came out from the table area and disappeared into that problem heater!!!!! I had heard that New York has a lot of mice, but I never imagined I'd be sharing my room with one. I never want to experience that again...

Signal: 0.0%