Topic

Location review insights for New York, United States, Hotels

Detailed Location analysis for New York, United States, Hotels.

This view focuses on Location signals in New York, United States, Hotels to help you understand what guests mention most.

Key takeaway

Start with the largest deviation, confirm confidence, then move through the guided journey to execute quickly.

Current scope

New York, United States, Hotels

Largest gap

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Confidence

26,930 reviews analyzed across 2 platforms.

Key Stats

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps
Signal balance: +31.0pp

Complaint signal

7.0%

Praise signal

38.0%

Tripadvisor
Signal balance: +41.8pp

Complaint signal

8.0%

Praise signal

49.9%

Scope navigation

This topic view focuses on Hotels in New York, United States. Compare with country-level data to decide if this is subdivision variation or a wider trend.

Related topic signals

Compare New York, United States, Hotels against nearby topics before deciding whether this signal is isolated or part of a wider pattern.

Context

Coverage

344 insight pages mention Location in this scope.

Signal strength

Complaint signal is 7.5% across available platforms.

Praise signal is 43.9% across available platforms.

Next step

Use these topic signals to prioritize one local review point, then check fresh reviews to confirm whether the pattern changed.

Compare New York, United States against national Hotels patterns to identify where local execution diverges.

Location patterns usually point to operational choices that directly affect conversion and repeat visits for Hotels.

Evidence behind this topic

  • Location groups review language such as atmosphere, location, parking, neighborhood, nearby, and area, so the signal stays tied to concrete guest wording rather than a generic score.
  • New York, United States, Hotels uses 26930 analyzed reviews across 2 platforms, 7 locality records, and 344 supporting insight pages for Location.
  • Tripadvisor has the strongest complaint signal for Location at 8.0%, compared with a measured average of 7.5% across platforms.
  • Tripadvisor has the strongest praise signal for Location at 49.8%, compared with a measured average of 43.9% across platforms.

Comparison

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Top recurring drivers

These are the strongest recurring drivers behind this topic in the current scope.

Google Maps Top complaints
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.
Google Maps Top complaints
10/10 would not stay at this hotel ever again! While the location is great, the rooms are absolutely filthy, awful showers and they charge a $50 per night fee that I am not sure what it is for. To top it all off, they have “rest” sensors in their room that they claim are accurate and can sense smoke from cigarettes or vapes. The hotel is running a scam with their sensors at $500 per incident! There was absolutely no smoking in our room but the sensor went off. After reading more reviews on this hotel, it seems to be a common scam they are running. Dealing with the hotel to have that fee reversed is like beating your head against the wall, Barry “the manager” is horrible to deal with and will not entertain the idea the customer is right. Save yourself extra fees and being scammed and book elsewhere! Traveller beware!!!
Google Maps Top complaints
100% not worth the near 900 dollars that I spent for 2 nights… The service was nice and friendly. The room carpet had numerous large stains and the bed sheets/covers did as well. The blinds don’t cover the windows fully. The tvs home channel advertises the ability to use streaming services or connect your phone, but they don’t actually do either of those things… Separate company but they associate with them, the valet service(Joyce parking) brought my vehicle back with a flat tire and essentially said oh well… will not be back to this hotel.
Google Maps Top praises
Good location.
Google Maps Top praises
Great location
Google Maps Top praises
Great location. Easy to navigate the subways from here. The service staff were always available and happy to help!
Tripadvisor Top complaints
1980 meets gross Family of 4 (two boys one 6 one 2) Stayed one night, mainly picked because it was attached to the water park, call it convenience but Oh God, do you pay for the convenience. We stayed in room 2006 Got there Thursday, left on a Friday, Included a Friday's Breakfast and by the time all the fees were done that one night was $400 (this may have included the waterpark admin but not 100%sure on that).The hotel itself looked like something that hasn't seen any updates since 1980.Our room had a light that did not work, a standup lamp that was falling apart, beds where you can feel every spring you were lying on and a bathroom that I didn't want to be in without having shoes on. The rooms surround a courtyard that is a fair size, where the kids tend to run around even though there are signs saying no running around / no Alcohol / No ball hockey etc…. In the courtyard all the rules are not enforced by any staff. Kids were running loops around the upper level till 10:30pm and you sure could hear every lap they did, there were kids playing ball hockey with mini-sticks. The really only nice thing about this entire hotel was location. A short walk across the parking lot was the casino, a short walk out the front door was Clifton Hill and you could stay inside and walk to the water park from the hotel. If you want a gross room in a un-updated hotel that is loud and so so super expensive then sure pick this one. I will not be returning, for the price I would have rather have stayed at Sheraton. *Be warned Parking is TIGHT!!! like real tight, we have a full size truck and it took some back-and-forth to get out of a parking spot and I witnessed cars scrap the crap out the front end trying to park.*
Tripadvisor Top praises
10/10 don’t hesitate to book this property. From check in to check out our experience was wonderful. So.much.room! Great location in Financial District close to everything you’ll need.
Tripadvisor Top praises
100% recommend Location was so good you are on the same street as times square, the bed was adjustable via a button on the side, great view and great help from the workers i have no complaints would 100% stay again

Representative review quotes

Representative review excerpts add operational context to the topic signals.

Google Maps Complaint quote
A calamity of issues... First, and this was probably my fault because I should have checked ahead of time, there is no on-site parking. The hotel directed us to a parking garage about three blocks away, which was inconvenient when unloading luggage. Second, the noise level was unacceptable. There were bars next to the hotel with loud music until around 2:00 a.m., and a trolley runs nearby until midnight before starting again around 6:00 a.m. Getting a good night's sleep was nearly impossible. Finally, as we were checking out, the hotel entrance was being pressure washed. We had to walk through the area and ended up getting soaked. Unfortunately, this stay did not meet our expectations. If you're looking for a quieter, more convenient experience in downtown Buffalo, I would recommend considering a different hotel.

Review rating: 1.0

Google Maps Praise quote
Loved it! Sparkling clean! But the most fabulous part was the people! The front desk hostess had me checked-in under a minute; and I had an issue in the evening and honestly I feel like that security guard in the lobby would have done anything to help me. Excellent parking as well. Would totally stay again.

Review rating: 5.0

Tripadvisor Complaint quote
We will NEVER return Extremely disappointing stay at 124. We have stayed here previously without problem, but this time we were positioned in the Gatehouse section. We made reservations here with another couple, but somehow we were assigned to the separate Gate House.. So we paid $550 in advance for a room that was around the corner, up a narrow stairs ( no elevator, no help) and we had to walk around 2 mobile storage units to gain access through a dark corner entrance. There is no security on site. We had to park outside, and carry our luggage up and down this narrow staircase in the rain. There is no one on site here and you are on your own. There are no amenities and we asked for ice and it took an hour to deliver. The server apologized but that was much too long. Then to insult us, we were charged a $33 resort fee afterwards even though we had no amenities and no pool. We disputed the charge at the front counter but I see we were charged anyway. Our friends stayed in the main structure ,and we kept asking why we were assigned to another building. The clerk said that it was because we booked through another site, and we kept explaining that we booked directly through YOUR website and even paid the 124 Queen first night prepaid non refundable rate which was to include the resort fee. So why were we charged again. We have been coming to NOTL for 40 years. You have lost our business as we will never return to 124.

Review rating: 1.0

Tripadvisor Praise quote
Excellent hotel great location friendly service Beautiful room, great friendly accommodating service. Minutes to the falls Amsterdam free bus that tours attractions. One thing about the room is the temp controls. I should have just asked how to regulate it. Room was nice and dark and quiet. Very nice stay and would highly recommend .good restaurants too.

Review rating: 5.0

Evidence from source analysis

These snippets come from aggregated analysis text and highlight recurring language tied to this topic.

Google Maps Complaint signal
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Signal: 0.0%

Google Maps Complaint signal
10/10 would not stay at this hotel ever again! While the location is great, the rooms are absolutely filthy, awful showers and they charge a $50 per night fee that I am not sure what it is for. To top it all off, they have “rest” sensors in their room that they claim are accurate and can sense smoke from cigarettes or vapes. The hotel is running a scam with their sensors at $500 per incident! There was absolutely no smoking in our room but the sensor went off. After reading more reviews on this hotel, it seems to be a common scam they are running. Dealing with the hotel to have that fee reversed is like beating your head against the wall, Barry “the manager” is horrible to deal with and will not entertain the idea the customer is right. Save yourself extra fees and being scammed and book elsewhere! Traveller beware!!!

Signal: 0.0%

Google Maps Complaint signal
100% not worth the near 900 dollars that I spent for 2 nights… The service was nice and friendly. The room carpet had numerous large stains and the bed sheets/covers did as well. The blinds don’t cover the windows fully. The tvs home channel advertises the ability to use streaming services or connect your phone, but they don’t actually do either of those things… Separate company but they associate with them, the valet service(Joyce parking) brought my vehicle back with a flat tire and essentially said oh well… will not be back to this hotel.

Signal: 0.0%

Google Maps Praise signal
Good location.

Signal: 0.0%

Google Maps Praise signal
Great location

Signal: 0.0%

Google Maps Praise signal
Great location. Easy to navigate the subways from here. The service staff were always available and happy to help!

Signal: 0.0%

Quality and confidence

Check coverage and freshness before treating differences as operational priorities.

Reviews analyzed

26,930

Collected reviews: 1,255,348 · Analysis coverage: 2.2%

Platforms covered

2

Last update

July 08, 2026

Guided journey

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Related insights

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