Location review insights for New York, United States, Hotels

Tripadvisor

Complaint signal is 6.5%.

Praise signal is 41.7%.

Baseline signal is 6.5%.

Delta vs baseline is 0.0 points.

Tripadvisor

Top complaints

• Great location and nice hotel. Not to busy and not to loud on the street. Only thing that we didn’t like was the cleaning. Bathroom was filthy from day one + we didn’t had a mirror in the sleeping area? (0.9%)
• I have complained SEVERAL times over the last 4 years staying at the Millennium NYC Downtown hotel located at 55 Church St. for charging a $2.50 "charity donation" AFTER you check out. After our bookkeeper caught it, we have to keep reminding them NOT to charge it when we check it. They confirm it is removed, and them on checkout, we get a printed receipt and it is NOT there. Only to find they charge our card AFTER we check out! We urge everyone who sees this on their M Social charges on their Credit card to report to the following entities. We are also investigating a class action against the Hotel. NYC Attorney General Tish James: https://ag.ny.gov/file-complaint/consumer NYC Better Business Bureau: https://www.bbb.org/file-a-complaint NYC Consumer & Worker Protection: https://www.nyc.gov/site/dca/consumers/file-complaint.page I am SICK of complaining to them to stop this predatory behavior on guests and tourists. (0.9%)
• I knew this was not going to be a good stay upon check in. The agent was rude from the moment we spoke. I was looking to check in early since I was a Prestige member in the MyMillenium loyalty program and they allow for early check in. Before I even handed her my license or gave my last name to ask if I could check in, she very rudely said “you can’t check in until 4pm” without even saying hello, asking me who I was, if I was a Prestige member, and what my reservation was for. Service quality and being friendly to guests is something she could use more - or even some - training on. I had to go away, have lunch and come back later to check again for checkin. Although their loyalty programs says they have priority check in for prestige level, there was no such thing at this hotel. Wait in line with all other guest and not be recognized for your level. The room was a junior suite. When I opened the door I thought I had stepped back in time 15 years. The rug was all stained and ratty - I wore flip flops the entire time as it was gross and needed to be replaced. The couch and armchair had large mystery stains on them - again gross. The pillows were filled with small Chunks of foam, not feathers, and very uncomfortable for sleeping. The bathroom had Mildew around the bath faucet. The TV and cable TV system did not work on the work area TV properly with the remote - it only worked in the bedroom. The air conditioning system barely cooled off the room and you had to close all the drapes to even get it close to cooling off in the summer heat. They have those motion sensors as well which are awful since you get very hot while you sleep motionless. One plus was there was daily bottled water. The WiFi was also free. One final huge pet peeve - there were literally NO electrical outlets anywhere except for a hidden group under a shelf above the desk in the living area. Not a single plug in the bedroom - all items like tv and lamps were plugged in behind the 1990s wood paneling surrounding the bedroom that guests could not access. All in all - this was AWFUL. I would not stay here EVER again, and I would not recommend to anyone either. If I could give it zero stars if I could. (0.9%)

Top praises

• A very nice hotel with minor flaws. Great location right next to the World Trade Center and subways in the immediate vicinity. Very comfortable bed. (0.9%)
• Amazing location extremely close to multiple subway lines, with average time of about 10-25 min to any location in Manhattan. Exceptional room, especially the one looking over Brooklyn Bridge to which we were upgraded to free of charge. Quite clean room, very quiet with a very nice daily service. (0.9%)
• An amazing view and a very convenient location!! A modern room with all the necessary amenities; no adapter needed thanks to multiple USB ports. Very comfortable beds. A large bathroom with a bathtub. Several subway stations right outside the building; ideal for exploring the city on foot or by subway. Direct access from JFK by subway. I highly recommend it!! I loved it. (0.9%)

Tripadvisor · Complaint quote

"I like this hotel but I had a problem to where I won't go back. I was in a Corner King Junior Suite. The room itself was great, but I hated the couch in the living room area. It was unusable. The couch was so deep, I could not comfortably sit in it. One of the reasons I stayed at this hotel and booked that room was to have a nice couch to sit on in the living room area so I could watch TV. But the couch was so uncomfortable, I couldn't use it. Why would they put such a deep unusable couch in a living room, I've never seen such a thing. That one mistake will stop me from coming back to their hotel in the future, because I'd rather stay at a place that has a usable comfortable couch."

Review rating: 3.0

Tripadvisor · Praise quote

"Great choice for solo travel. Beautiful hotel, great location right near the subway. Only thing missing is a microwave."

Review rating: 5.0

"Great location and nice hotel. Not to busy and not to loud on the street. Only thing that we didn’t like was the cleaning. Bathroom was filthy from day one + we didn’t had a mirror in the sleeping area?"

Signal: 0.9%

"I have complained SEVERAL times over the last 4 years staying at the Millennium NYC Downtown hotel located at 55 Church St. for charging a $2.50 "charity donation" AFTER you check out. After our bookkeeper caught it, we have to keep reminding them NOT to charge it when we check it. They confirm it is removed, and them on checkout, we get a printed receipt and it is NOT there. Only to find they charge our card AFTER we check out! We urge everyone who sees this on their M Social charges on their Credit card to report to the following entities. We are also investigating a class action against the Hotel. NYC Attorney General Tish James: https://ag.ny.gov/file-complaint/consumer NYC Better Business Bureau: https://www.bbb.org/file-a-complaint NYC Consumer & Worker Protection: https://www.nyc.gov/site/dca/consumers/file-complaint.page I am SICK of complaining to them to stop this predatory behavior on guests and tourists."

Signal: 0.9%

"I knew this was not going to be a good stay upon check in. The agent was rude from the moment we spoke. I was looking to check in early since I was a Prestige member in the MyMillenium loyalty program and they allow for early check in. Before I even handed her my license or gave my last name to ask if I could check in, she very rudely said “you can’t check in until 4pm” without even saying hello, asking me who I was, if I was a Prestige member, and what my reservation was for. Service quality and being friendly to guests is something she could use more - or even some - training on. I had to go away, have lunch and come back later to check again for checkin. Although their loyalty programs says they have priority check in for prestige level, there was no such thing at this hotel. Wait in line with all other guest and not be recognized for your level. The room was a junior suite. When I opened the door I thought I had stepped back in time 15 years. The rug was all stained and ratty - I wore flip flops the entire time as it was gross and needed to be replaced. The couch and armchair had large mystery stains on them - again gross. The pillows were filled with small Chunks of foam, not feathers, and very uncomfortable for sleeping. The bathroom had Mildew around the bath faucet. The TV and cable TV system did not work on the work area TV properly with the remote - it only worked in the bedroom. The air conditioning system barely cooled off the room and you had to close all the drapes to even get it close to cooling off in the summer heat. They have those motion sensors as well which are awful since you get very hot while you sleep motionless. One plus was there was daily bottled water. The WiFi was also free. One final huge pet peeve - there were literally NO electrical outlets anywhere except for a hidden group under a shelf above the desk in the living area. Not a single plug in the bedroom - all items like tv and lamps were plugged in behind the 1990s wood paneling surrounding the bedroom that guests could not access. All in all - this was AWFUL. I would not stay here EVER again, and I would not recommend to anyone either. If I could give it zero stars if I could."

Signal: 0.9%

"A very nice hotel with minor flaws. Great location right next to the World Trade Center and subways in the immediate vicinity. Very comfortable bed."

Signal: 0.9%

"Amazing location extremely close to multiple subway lines, with average time of about 10-25 min to any location in Manhattan. Exceptional room, especially the one looking over Brooklyn Bridge to which we were upgraded to free of charge. Quite clean room, very quiet with a very nice daily service."

Signal: 0.9%

"An amazing view and a very convenient location!! A modern room with all the necessary amenities; no adapter needed thanks to multiple USB ports. Very comfortable beds. A large bathroom with a bathtub. Several subway stations right outside the building; ideal for exploring the city on foot or by subway. Direct access from JFK by subway. I highly recommend it!! I loved it."

Signal: 0.9%

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