Noise review insights for New York, United States, Hotels

Google Maps

Complaint signal is 4.3%.

Praise signal is 4.4%.

Baseline signal is 3.9%.

Delta vs baseline is 0.4 points.

Tripadvisor

Complaint signal is 4.0%.

Praise signal is 9.4%.

Baseline signal is 4.6%.

Delta vs baseline is -0.6 points.

Google Maps

Top complaints

• **DO NOT STAY HERE!** You will never get a chance to sleep because of the crazy loud noise! Whether there’s a construction area nearby or an unloading center, heavy equipment is operating all night long, and the noise is so loud that even earplugs don’t help. Our nights were chaotic; I felt extremely frustrated and exhausted, like someone who hadn’t slept in five days. I don’t understand why there’s no information about this on their website or why the staff doesn’t inform you in advance, but we strongly do not recommend this place. Overall, the location is great, and the accommodation is quite nice, but there are no hooks in the bathroom, and we couldn’t find anywhere to hang our towels. (0.0%)
• *Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel. (0.0%)
• 1) CONSTRUCTION NOISE: We were not notified of construction noise ahead of booking. A construction site directly across from the room generated excessively loud noise starting at 7:00 AM. When I reported the issue, staff advised that I would need to upgrade the room for an additional $30 per night to be relocated. 2) DISAPPOINTING FRONT DESK: Service requests were often delayed or forgotten. For example, when I requested a missing hair dryer late at night, it was not delivered until the following morning. 3) FEES FOR STORING LUGGAGE: Charging $2.25 for luggage storage on the day of departure was unexpected, as this service is typically complimentary at most accommodations. (0.0%)

Top praises

• A flawless sanctuary. The unit was remarkably fresh, quiet, and impeccably clean. It’s rare to find a place that balances high-end amenities (like the great kitchen and laundry) with such a welcoming, neighborhood feel. The surrounding blocks are full of character and excellent GF-friendly food. Huge thanks to the staff for the hospitality. I’ll definitely be back! (0.0%)
• A Gem in SOHO✨ My daughter and I stayed at The Broome for 2 weeks. Normally when away from home this long, its hard to get a good night´s sleep but we never had problems, we were well rested, the bed was so comfortable! Our room was very clean and quiet. The location is excellent, close to plenty of good restaurants and shops. Loved the quality of the breakfast. I especially liked their courtyard, its very charming! It was a nice space to relax whenever a break from the chaos of the city is needed. The staff were very professional. Thank you Michael, Jordan and Flo for all your help and kindness!! I highly recommend! (0.0%)
• A great budget hotel with a charming vintage style and an ideal location. My top priority when choosing a hotel was safety, and this place exceeded my expectations. The area felt secure, and everything was conveniently close. The subway is just a 3-minute walk away, and there’s a store right across the street where you can grab food or drinks. The hotel itself is clean and comfortable. They even offer free luggage storage, which was a huge help for us when we arrived at 1:30 PM. Room 408 was spacious by New York standards, with a large, comfortable bed, and the surrounding area was surprisingly quiet. Special thanks to Anna at the front desk and Irena, the housekeeper, for their friendliness and excellent service. Everything was perfect, and I would love to stay here again! (0.0%)

Tripadvisor

Top complaints

• - bugs in the shower - mold in the shower - so dusty. would wake up coughing. head hurting. - dirty bed sheets - was on the 10th floor but heavy sewer smell - dirty towels with stains and hair on them - shower gross - wallpaper peeling - paint bubbles - painted over mold - heater & ac doesn’t even work. thermostat broken. - sink slow draining - honestly might have bed bugs - room wasn’t properly cleaned there was hair in the shower, & on sink & floor at check in. sticky dirty floor. - hvac torn out - outlets didn’t work was very lose didn’t charge my phone it was stuck on same percentage - room phone wasn’t working - bed is absolutely horrible mattress woke up back & neck hurting. flat ahh pillows - front desk agent doesn’t answer phone - rude front desk receptionists expedia wouldn’t give me a full refund for my whole stay. wouldn’t relocate me to a different hotel. on website when i booked online, at check out, it said “$229 to pay at property” when i got on property, i was instead charged “$250”. front desk lady was very unclear if it was just a HOLD or an actual CHARGE CHARGE. she kept mixing the words up “incidental hold will go back, it will be a charge”…. what does that mean?? i asked her what that meant she repeated the same thing back. i suggest if you plan on staying here, ask for a paper receipt when you guys check out & looking at bank statements. expedia advertised this hotel to be above 5 star rating. it’s actually a 3, but should be a 2 star hotel. we checked in on january 16, 2026. paid $50 for an early check in, we got in the room 1018. put our suitcases in the room & left right away. (our first mistake. we should have checked everything but we were in a rush to my doctors appointment, flight & plane was delayed pushing schedule back). when we got back to our hotel around 7pm. that’s when we really inspected the room. the floors had dust, dirt & hair on the floor. it was sticky. our socks becomes white. theres a hole in the wall with a pipe by the hvac like something got ripped off. mildew in the shower. black mold on the ceiling and in the shower. hair in the sink & on bathroom floor. hand prints on the “shower door” (its just a half glass. there is no shower door). black bugs in the bathroom. & NONE of the outlets work. all outlets were lose. if u plug ur phone in, it will STAY in the same percentage. it doesn’t charge it at all. i went to the desk & it was a middle age lady working night of 1/16. i asked if we could move rooms & before i could say why, she was very short and cut me off and said no just see the desk tomrorow morning. she didn’t ask what was wrong, what was going on. she was just very adamant of me to deal with the morning shift. i couldn’t even show or tell her pictures of what happened she kept dismissing me. i told her i had a procedure at 8am. she kept saying no just come to the desk tomorrow before 8am. they will move ur room. come tomorrow. i then asked her for towels cause the one in the room is dirty. there’s dirt and brown stain marks on them. she said she will have them brought up. i went to my room & contacted expedia trying to relocate hotels or do something, they said they couldn’t get a hold of the front desk. hotel wouldn’t answer the phone. they couldn’t relocate me or give me a full refund. i would have to stay in this miserable hotel even after i told expedia im getting itchy, rashes, & coughing from the mildew/mold smell. they told me since they can’t get a hold of the front desk, they can’t move my hotel or give me a full refund. which is weird cause i pre-paid with expedia 3rd party, not sure why they need approval from the hotel. they said hotel collected my payment? either way, horrible experience i should be compensated & refunded. around 11pm i finally was done chatting with expedia agent cause they were unhelpful & we were already tired, jet lagged & very uncomfortable & grossed out by the hotel, we went to bed & still no towels came up to the room like the front desk lady promised. the room phones don’t work either, so in case of emergency you can call the front desk. the front desk can’t call u. & if u try calling the hotel on ur own phone, ur also out of luck cause they won’t answer!. expedia & i tried to contact hotel with number online & the hotel didn’t answer. idk if it’s just the lady who was working, she doesn’t wanna answer phones but expedia agent & i were calling 3 times and no answer. beds are horrible. pillows flat as can be. mattress literally sinks you in like a V. woke up neck & back sore. so the following morning, i go to the desk. the older guy rude as can be at the front desk the next morning. wouldn’t allow me to speak. didn’t even ask what the problem was or what was going on in the room. was just very short and rude. no apologies. he said “well what do u want what is ur room number.” & i said “i was told by the front desk last night to come here to move rooms in the morning”. he told me i couldn’t move rooms and that he wont have anything until 10-12pm or “whenever the housekeeper gets here” i told him i had a procedure at 8am i don’t know when ill be back. he kept repeating “im telling u, go in ur room and relax and just stay there and come back later” what kind of hospitality? everyone needs training. first of all, there is no relaxing in the room. there’s bugs crawling everywhere. back aching from flat pillows and a horrible mattress. & to “relax”? my phone couldn’t even charge last night! our whole body is covered in bug bites & rashes!!! we’re all congested from inhaling the mildew/mold. he said “no just go in ur room and stay in there until 10am” he clearly didn’t listen before when i told him i had a procedure at 8am. i asked for a manager & he said “oh we don’t know if we have a manager maybe after 9am? if they even come. if they even stick to their own schedule”. great. next day asked front desk for bandaids was bleeding very badly. the 2 lady’s at the front desk looked up. the older lady from check in looked right back down, said “no. we don’t have any. waiting for come in.” both wouldn’t even give eye contact after that. asked where i could get some nearest to the hotel since i was bleeding. both still cold & rude as hell, shrugged their shoulders and wouldn’t pertain eye contact. what kind of establishment doesn’t have a first aid kit? just looking at the screen. the 2 same ladies from morning of check in & first day at night. ran into other guests in the elevator who came to the same conclusion as us. front desk is all rude. rooms are horrible. the only friendly & kind workers are housekeeping. shout out to the very kind & nice chinese housekeeper with short hair on our 10th floor. she saw me limping out the elevator & she gave me bandaids from her cart. i would never recommend this hotel to even my enemy, expedia is also awful for not refunding this stay for me. even when i’ve emailed pictures and videos to them. the hotel is even worse from management, to owners, & to the workers. traveled all my life & stayed at all variations of hotels/motels, this by far is the worse out of 20 years of traveling. bathroom vent doesn’t even work. so there’s no circulation at all. good luck showering in hot water in the winter time, you’ll come out and see all the steam + nasty dust particles flying around. the front desk agents does not have a care for the guests & room issues going on in their property. that just makes you wonder if it’s cause they’re use to it at their own home too that’s why it doesn’t bother/affect them at work 🤷‍♀️ any decent humane PERSON should have empathy for others. the front desk workers do not for their guests staying at their hotel. we’ve run into other guests in the elevator, they’ve said the front desk workers talk shii about other guests in the lobby & how many other wrong things in this MOTEL & they overheard a conversation between 2 guests. the old front desk lady didn’t charge a guy the late check out fee he was able to check out at 2:30pm but charge these 2 young girls for an early check in at the same time around 2:30pm… so unless you’re cracking or doing favors for the old middle age ladies at the front desk, maybe you’ll get good rooms & deals? 🤷‍♀️. there was multiple occasions the staff would just publicly and loudly talk about customers after they leave the desk & get on the elevator or walk out the door. which me and other guests have witness & heard. motel was it’s so congested, stuffy, musty & dusty. had to buy vitamins & medicine from cvs cause of how NASTY the motel had our party feeling. we also did a bundle package that we paid round trip for airport shuttle from airport to hotel & hotel to airport. our first driver Andy, WONDERFUL. he ended up helping us a lot throughout our trip in regards to directions & tourist spots. Expedia used the company elife limo whom picked us up & dropped us off. Andy is a wonderful worker & he went above & beyond. However, on our last night on our trip, we haven’t yet received a text or email or call or confirmation of who will be taking us to the airport. (andy was good with communications & texted us 2 days before we flew into new york). so throughout our busy last night trying to cramp everything in & pack, i was walking the streets of new york on the phone with elife customer service trying to get info on the driver picking us up to the airport. we couldn’t get a hold of anyone, we requested for andy to pick us up again if he could be the same driver (it was possible). since i already paid for the round trip shuttle service, we were going to go thru the company to have andy be our driver again & we were actively speaking to andy & he was telling us he was available & he would love to take us to airport. customer service said they had to get approval from driver first for their availability. 1 hour later, customer service calls back & said they couldn’t accommodate the request since andy wasn’t available.. mind u, andy & i are on the phone, andy didn’t recieve any calls or texts. the agent was just lying. fast forward we finally get assigned a driver at 2am.. our flight changed to 12pm. i already had notes prior that i wanted a 9:30am pick up…. AT 9AM, the driver cancelled and we got assigned a new driver. new driver tells me he will be here at 10am. our flight leaves at 12pm. from times square to la guardia, traffic & we had 2 luggages to check in. we called customer service & they told us “i can’t get a hold of the driver but he is on the way 9:30 he will be there”…. i took matters to my own hands did the agents job for them, found the drivers contact number, called him & we spoke. got the drivers contact info, he is stuck in traffic & said he wouldn’t get here until after 10am. THIS ALL COULD’VE BEEN AVOIDED IN THE BEGINNING. Our flight changed from 12pm to 11:45am. to a different gate too. the driver finally shows up at 10am. & there’s traffic on the road. we did not get to the airport until 10:40am & we almost missed our flight. it’s not the drivers fault either. he was the most kind & sweetest, and he was trying to get us to the airport quickly so we don’t miss our flight. honestly, horrible of elfie company. cancelling 30 mins before our shuttle & giving us a driver last minute at 9:15am. Juan & Andy is good workers and shuttle service. Juan understood & could tell i was panicking and stressed he even kept in contact when he was heading to hotel, he even sent his live location. NEVER book from expedia & NEVER book with elife limo, i always heard bad things about 3rd parties & i wanted to give the benefit of the doubt & try it. Yeah, never again. & on expedia at check out (i have a screenshot) it said im only paying $229 at hotel (tax included) when we checked out. we ended up paying $300… & a $1 charge to the highgate foundation. i understand sales tax & tourism tax but paying $1 per night to a flipping hotel company? & also false advertisement about pricing? freaking ridiculous & actually illegal for not knowing the facts for pricing. i wasn’t the only one complaining, in the morning there was 2 other guests talking to the 2 front desk ladies about the charges. & the front desk was just rude and said there was no way for them to take them off.. seriously? i know there is a service recovery or comp button adjustment on the hotels systems. I want my refund from elfie limo, gallivant motel, & expedia. but most ESPECIALLY from expedia. WE PAID YOU EXPEDIA! DIRECTLY YOU! YOUR “BUNDLE” DEAL! YOU HAVE THE AUTHORITY TO GIVE THE REFUND. & HIGH GATE, i would like for you to have the hotel compensate resort fees cause those are RIDICULOUS for the quality of ur hotel rooms. biohazard. osha should most certainly be notified, & health department. the amount of mildew/mold smell & DUST in the rooms are ridiculous. when we were leaving & walked down the hallway, the housekeeper had the too next to us door opened to clean. their room was the same with the HVAC system. crackhead motel just lets anyone stay. gave a room to a drug addict homeless. he ended up hopping in the elevator with us & a mother & daughter. he was looking at us and touching his junk. he was tweaking from whatever drug he took. for sure reporting this to better business bureau. (0.0%)
• 1/5 Stars – Disappointing Stay with Unresolved Maintenance Issues I had a deeply frustrating stay at The Gallivant Times Square due to multiple unresolved maintenance issues that made my room uncomfortable and disrupted my rest. The air conditioner was completely nonfunctional, blowing no air. I reported this to the front desk multiple times, but despite assurances that someone would “check it out,” no maintenance staff arrived. When reporting on the second day the front desk clerk stated that the maintenance person came to the room and knocked and claimed we had a do not disturb sign on the door (neither was true). Out of desperation, I had to clean the AC filter and condenser coils myself, which is unacceptable for a guest. The room’s condition was equally poor. One blackout shade was missing, and the other was broken, leaving the room exposed to light. With the AC broken, I had to crack the window for air, which let in constant street noise all night. This, combined with sleeping on top of the blankets to minimize sweating and the constant street noise , made sleep nearly impossible. The mattress was in terrible shape, with blown springs, divots, and lumps, forcing me to sleep with my head at the foot of the bed to find any comfort. Additionally, one of the three elevators was out of service, causing lengthy wait times that added to the inconvenience. I expected basic functionality and prompt service from a Times Square hotel, but my concerns were met with dismissive responses. Also the only functional ice machine in the building is on the 4th floor and only serves a small amount of crushed ice and was frequently empty. The filtered water button on the ice machine is also broken. Speaking with many other guests we weren’t the only ones experiencing these issues. These issues align with other reviews mentioning maintenance and staff responsiveness problems. I strongly urge management to address these recurring issues to improve guest experiences (0.0%)
• 2 hour valet wait. We went to lobby at noon After waiting for an hour and 10 min they kept saying “you’re next”….and then brought the wrong keys. The valet tickets are numbered, this should not happen. Then about 50 min later my car arrived, 2 pm. My daughter missed her 2pm class. First 2 nights valet parking charge was $75. Third night was inexplicably $90. The head belhop/valet said he would personally fix this charge at the desk and give me back$15. I was holding off on this bad review if he did this for me….just saw my receipt….he did not fix it as he promised. Total losers. Also they have 4 elevators, over 30 floor building, one was always out of order, one is only used for the rooftop bar..on Fri and Sat night they commandeered another elevator exclusively for the rooftop bar. Waiting for an elevator was a 15 min process at best The rooftop bar is lame, beat up dance floor, tiny bar, 90% enclosed Rooms are narrow and walls are thin, music and tv next door kept us awake at 2 am Beware! (0.0%)

Top praises

• (We arrived in late October so some of the photos shared include hotel Halloween decorations.) The SERVICE was impeccable. Beginning with the greeting as we entered from the street and help with luggage as we went to the 2nd floor to check in, someone was always available to help. The large umbrella provided was also a nice touch as we ventured out on a very rainy, stormy day. The ROOM provided everything we needed and was very clean. Some things to consider: the room needed blackout curtains. The roman type shade was lined, but was simply not adequate for the night time lights & morning sun. Also, the full length mirror is on the room side of the bathroom pocket door. I didn’t realize because the door was open when I was in the room. Check for it there should you need one. I was attending important social events & didn’t find it until after. The bed was supplied with very nice linens & pillows. Highlights of the property were the adjoining Soho Diner to grab coffee and The Gallery featuting an exhibit by photographer Dustin Pittman. With sofas and chairs (pictured) The Gallery is open 11-6, Wed - Saturday & is a wonderful place to sit quietly while staying in a very busy area of New York City. Also the bar area off the lobby (through the lounge area and to the left) is beautiful and a smaller, fun atmosphere. (0.0%)
• **Review: The Langham, New York, Fifth Avenue** The Langham is one of the better hotels in midtown. It’s calm, well-run, and thoughtfully designed. The rooms are large for Manhattan, the beds are excellent, and the staff is professional without being stiff. The building itself feels solid and quiet, with high ceilings and clean lines that make it a genuinely comfortable place to stay. Service has always been good. The front desk handles things smoothly, housekeeping is reliable, and the restaurant does a nice job. It’s a well-managed property that delivers what you expect from a high-end brand. But there’s one problem they never seem to fix: the windows. They’re filthy. Not just dusty or streaked, but coated in grime that hasn’t been touched in years. I’ve stayed here many times over the past two years, and I don’t think they’ve been cleaned once. It’s disappointing because the views are supposed to be one of the hotel’s best features. The Empire State Building should look sharp and close from these rooms, but the dirt turns it into a smudge. It’s a small thing that ends up being a big one. The Langham has everything going for it, but until they deal with the windows, the experience feels incomplete. (0.0%)
• 1Hotel Central Park is a wonderful space and perfect hideaway. The staff is incredibly kind and supportive. They truly are the heart of 1Hotel. The rooms are exceptionally comfortable, clean, and quiet and the hotel's commitment to sustainability is evident in every detail. The service for our event on the second floor was impressive in its ease and attentiveness. (0.0%)

Google Maps · Complaint quote

"For what you pay, this is not a bad place to stay. I’ll keep the review simple with pros/cons below: Cons: -The rooms are a bit small. -There is definitely some sign of wear (see photo), however the staff does an amazing job of keeping everything clean and smelling good. -There is minor road/subway noise -The location is sketchy late at night. High police presence in area. Multiple fights broke out at corner store nearby. -Breakfast is limited to bread, cereal, and juice/coffee -No mini fridge in room Pros: -Staff is very helpful. -Baggage could be stored at front desk if needed (we had a late flight out) -Room was cleaned and replenished daily -Quick walk to subway or bus -Nice view of Manhattan Bridge -Budget friendly -Not very busy. No wait for elevator -Large TV in room -Recreational rooftop area (small) Overall you get a great value for this hotel, but if any of the cons listed are a deal breaker you may want to consider other options. Solid 3 star hotel and wouldn’t mind staying there again. Would not recommend if traveling with children though."

Review rating: 3.0

Google Maps · Praise quote

"My recent stay at (The Mercer) was phenomenal, and I also proposed to my girlfriend. Tomás was absolutely integral in helping making this moment special and is responsible for it being so memorable and effortless. He treated my family, guests and my girlfriend and I with utmost hospitality, warmth and made us feel incredibly special. For the proposal, Tomás had housekeeping leave rose petals covering the entire room and bed, chilled champagne, caviar and a beautiful card from (The Mercer) family - incredibly special and above and beyond what I was expecting. Without Tomás this wouldn’t have been possible. I also have to share gratitude to Karl, Nate and housekeeping for being amazing and so attentive. Tatiana and Alejandro from Sartianos attention to detail and phenomenal service was exceptional. My family and guests kept saying how incredible the evening was. The room was exquisite - ultra quiet - double or even triple pained windows, a fantastic view of Prince St. and the bed was monumentally comfortable. We had room service the following morning and felt truly pampered and special. Thank you again Tomás for making my engagement truly unforgettable. (The Mercer) is a special place and so are the staff 🙏🏼"

Review rating: 5.0

Tripadvisor · Complaint quote

"I booked this trip as a surprise for my partner - I booked through lastminute.com. I emailed Hard Rock on the 2nd October to confirm the booking had been received (as I’d booked via a third party, wanted to be sure) I had no reply. I emailed again on the 11th October, no reply again. I emailed a third time on the 20th October and finally received a blunt 10 word reply to confirm the booking and no apology for the 18 day response time. For a premium cost hotel, I was really disappointed in the poor response time and then blunt response after 18 days. I had wanted to arrange some in room extras for my partner but realised I wasn't going to get the support or assistance from the hotel. When at the hotel, the room we were in was about 2 doors away from the elevators, and unfortunately the rooms are not well sound proofed. Any time someone walked past or talked in the hallway, we could hear every word so clearly it was like they were in our room. One morning at about 4am we were woken up by someone having an extended conversation outside our door - so my partner went to front desk to ask if we could be moved to a room with better sound proofing. The front desk said you can try another room but it will be the same, as they’re all the same. They didn’t offer any alternative solutions so we just had to put up with the noise level. Inside the room the air-conditioning was also exceptionally loud and kept powering off and on randomly. I think the disappointment just comes from the poor service, lack of communication and the high price point. I’d expect bad sound proofing and poor service from a lower star hotel, but not Hard Rock. Based on this, I wouldn’t recommend staying here. Positives: $20 per night food/beverage/merch credit to use Good technology in rooms (iPad/Alexa/tv) Nice theming"

Review rating: 3.0

Tripadvisor · Praise quote

"The Knickerbocker is an excellent hotel. The building, the decor, the rooms, the location, and also, for us the most important, the staff. We had two rooms, one for our daughter (22) who has previously been to NYC. The other room, of course, for us. We had a really warm reception from the staff at the door, lobby and check in desk. We were given a free upgrade on our rooms too, which was obviously appreciated by us! So, off we went to rooms 508 and 509. Lovely, clean, spacious rooms with a great view towards the bright lights of Times Square. For such a bustling location we were surprised how quiet and easy to sleep at night our rooms were. Testament to the sound proofing and electronically controlled blackout blinds.....and of course, the exhaustion that accompanies the sightseeing, from the wonderfully located Knickerbocker. The Cloud Bar (rooftop) is very atmospheric, with great views - this is NYC after all. Attached to the lobby / check-in area is "Jakes", the place to go for a coffee and a bite to eat. Very nice, again with lovely staff. A special mention to the guys in the lobby on our day of departure. We were able to leave our cases and do our final exploring, before returning for a coffee at Jakes. Our cases were brought down for us and we were told when our cab arrived to take us to JFK. We enjoyed chatting to Marcell, he has a very warm, easy manner about him. His accent is like the best NYC you hear on TV. I like to think he sings just like Sinatra too. A big thank you to everyone at the Knick. You were great. So impressed with you, and your city. We♥️NYC."

Review rating: 5.0

"**DO NOT STAY HERE!** You will never get a chance to sleep because of the crazy loud noise! Whether there’s a construction area nearby or an unloading center, heavy equipment is operating all night long, and the noise is so loud that even earplugs don’t help. Our nights were chaotic; I felt extremely frustrated and exhausted, like someone who hadn’t slept in five days. I don’t understand why there’s no information about this on their website or why the staff doesn’t inform you in advance, but we strongly do not recommend this place. Overall, the location is great, and the accommodation is quite nice, but there are no hooks in the bathroom, and we couldn’t find anywhere to hang our towels."

Signal: 0.0%

"*Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel."

Signal: 0.0%

"1) CONSTRUCTION NOISE: We were not notified of construction noise ahead of booking. A construction site directly across from the room generated excessively loud noise starting at 7:00 AM. When I reported the issue, staff advised that I would need to upgrade the room for an additional $30 per night to be relocated. 2) DISAPPOINTING FRONT DESK: Service requests were often delayed or forgotten. For example, when I requested a missing hair dryer late at night, it was not delivered until the following morning. 3) FEES FOR STORING LUGGAGE: Charging $2.25 for luggage storage on the day of departure was unexpected, as this service is typically complimentary at most accommodations."

Signal: 0.0%

"A flawless sanctuary. The unit was remarkably fresh, quiet, and impeccably clean. It’s rare to find a place that balances high-end amenities (like the great kitchen and laundry) with such a welcoming, neighborhood feel. The surrounding blocks are full of character and excellent GF-friendly food. Huge thanks to the staff for the hospitality. I’ll definitely be back!"

Signal: 0.0%

"A Gem in SOHO✨ My daughter and I stayed at The Broome for 2 weeks. Normally when away from home this long, its hard to get a good night´s sleep but we never had problems, we were well rested, the bed was so comfortable! Our room was very clean and quiet. The location is excellent, close to plenty of good restaurants and shops. Loved the quality of the breakfast. I especially liked their courtyard, its very charming! It was a nice space to relax whenever a break from the chaos of the city is needed. The staff were very professional. Thank you Michael, Jordan and Flo for all your help and kindness!! I highly recommend!"

Signal: 0.0%

"A great budget hotel with a charming vintage style and an ideal location. My top priority when choosing a hotel was safety, and this place exceeded my expectations. The area felt secure, and everything was conveniently close. The subway is just a 3-minute walk away, and there’s a store right across the street where you can grab food or drinks. The hotel itself is clean and comfortable. They even offer free luggage storage, which was a huge help for us when we arrived at 1:30 PM. Room 408 was spacious by New York standards, with a large, comfortable bed, and the surrounding area was surprisingly quiet. Special thanks to Anna at the front desk and Irena, the housekeeper, for their friendliness and excellent service. Everything was perfect, and I would love to stay here again!"

Signal: 0.0%

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