Topic

What hotel reviews say about wi-fi in New York, United States

Wi-Fi appears in 1.0% of analyzed complaint excerpts in this market.

TripAdvisor is below the baseline by 0.2 percentage points.

Confidence: 26,930; Reviews analyzed
Last update: July 24, 2026; 2 platforms in the sample

At a glance

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps

Signal balance: +0.5pp

Complaint signal

1.0%

Praise signal

1.5%

Tripadvisor

Signal balance: +1.4pp

Complaint signal

1.0%

Praise signal

2.4%

How this market compares

Compare this subdivision with country-level Hotels patterns.

Largest gap: Tripadvisor is below baseline by 0.2 points.

Google Maps

Country baseline

0.9%

Tripadvisor

Country baseline

1.1%

Platform-by-platform signal

Compare complaint and praise mentions by source, including the available baseline.

Google Maps

Complaint signal is 1.0%.

Praise signal is 1.5%.

Baseline signal is 0.9%.

Delta vs baseline is 0.1 points.

Tripadvisor

Complaint signal is 1.0%.

Praise signal is 2.4%.

Baseline signal is 1.1%.

Delta vs baseline is -0.2 points.

Largest difference from baseline

This is the largest measured difference between the current market and its available baseline.

Tripadvisor

0.2pp below

Current signal is below baseline by 0.2 points (current 1.0%, baseline 1.1%).

Google Maps

0.1pp above

Current signal is above baseline by 0.1 points (current 1.0%, baseline 0.9%).

What reviewers keep mentioning

These themes appear most often in the analyzed excerpts for this market.

Google Maps Top complaints

$40 per night for Internet that I didn’t even use.

Google Maps Top complaints

1) The WiFi was so slow that it was basically unusable.

Google Maps Top complaints

Additionally, the service is lacking, the rooms are outdated, and the so-called free Wi-Fi is unreliable.

Google Maps Top praises

3) charged for costly wifi under different category that I needed his clarification.

Google Maps Top praises

77 Alley the restaurant connected to the hotel was top notch.

Google Maps Top praises

Access to the subway is great, it connects to almost all lines.

Tripadvisor Top complaints

Absolutely the worst WiFi I have had in over 10 years.

Tripadvisor Top complaints

Actually ended up looking for and finding next door hotel's (La Quinta) 2.4 Ghz wifi 4 signal and could use that as it had no password required, so was able to get some basic internet occasionally during the 2 days.

Tripadvisor Top complaints

Additionally, the lack of cellular service was frustrating, and the "complimentary" Wi-Fi was only free for the first 24 hours—after which it remained slow and unreliable, making it impossible to work.

Tripadvisor Top praises

$44 dollar per night resort fee which includes WiFi and a daily option of breakfast at the attached bakery.

Tripadvisor Top praises

1920 and 1922 connected, one was a king, the other was a 2 queen.

Tripadvisor Top praises

Free wifi.

Representative review quotes

These excerpts show the review language behind the measured signal.

Google Maps Complaint quote

Although the hotel provided internet and other services, I would recommend that families bring backup options to ensure uninterrupted entertainment, thereby avoiding any potential distress during what should be an enjoyable vacation

Review rating: 1.0

Google Maps Praise quote

They also have no password to protect internet access.

Review rating: 4.0

Tripadvisor Praise quote

Wi-Fi was good and free.

Review rating: 5.0

What the signal means

Coverage

279 insight listings mention Wi-Fi in this scope.

Signal strength

Complaint signal is 1.0% across available platforms.

Praise signal is 1.9% across available platforms.

Next step

Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.

Compare New York, United States with the national Hotels pattern to see what stands out locally.

Use the Wi-Fi signal to decide where to look, then check it against recent feedback from your own Hotels.

Evidence behind this topic

Wi-Fi groups review language such as wifi, wi-fi, internet, connection, and network, so the signal stays tied to concrete guest wording rather than a generic score.
New York, United States, Hotels uses 26930 analyzed reviews across 2 platforms, 7 locality records, and 279 supporting insight listings for Wi-Fi.
Google Maps has the strongest complaint signal for Wi-Fi at 1.0%, compared with a measured average of 1.0% across platforms.
Tripadvisor has the strongest praise signal for Wi-Fi at 2.4%, compared with a measured average of 1.9% across platforms.