Google Maps
Complaint signal is 1.1%.
Praise signal is 1.5%.
Baseline signal is 0.9%.
Delta vs baseline is 0.2 points.
Topic
What hotel reviews say about wi-fi in New York, United States
Wi-Fi appears in 1.0% of analyzed complaint excerpts in this market.
Tripadvisor is below the baseline by 0.3 percentage points.
- Confidence
- 44,696
- Reviews analyzed
- Last update
- September 16, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +0.4pp
Complaint signal
1.1%
Praise signal
1.5%
Tripadvisor
Signal balance: +1.1pp
Complaint signal
0.8%
Praise signal
1.9%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Tripadvisor is below baseline by 0.3 points.
Google Maps
Country baseline
0.9%
Tripadvisor
Country baseline
1.1%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Tripadvisor
Complaint signal is 0.8%.
Praise signal is 1.9%.
Baseline signal is 1.1%.
Delta vs baseline is -0.3 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Tripadvisor
0.3pp belowCurrent signal is below baseline by 0.3 points (current 0.8%, baseline 1.1%).
Google Maps
0.2pp aboveCurrent signal is above baseline by 0.2 points (current 1.1%, baseline 0.9%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
$40 per night for Internet that I didn’t even use.
Google Maps
Top complaints
1) The WiFi was so slow that it was basically unusable.
Google Maps
Top complaints
2) Wifi barely worked from my room during my time there.
Google Maps
Top praises
3) charged for costly wifi under different category that I needed his clarification.
Google Maps
Top praises
77 Alley the restaurant connected to the hotel was top notch.
Google Maps
Top praises
Access to the subway is great, it connects to almost all lines.
Tripadvisor
Top complaints
Internet connection was poor.
Tripadvisor
Top complaints
5.) The management had no regrets, didn't offer any compensation, they said they will connect, and have shamelessly done nothing about it, more than 2 months out.
Tripadvisor
Top complaints
Absolutely the worst WiFi I have had in over 10 years.
Tripadvisor
Top praises
Free wifi.
Tripadvisor
Top praises
$44 dollar per night resort fee which includes WiFi and a daily option of breakfast at the attached bakery.
Tripadvisor
Top praises
1920 and 1922 connected, one was a king, the other was a 2 queen.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
Ageing facilities, overcrowded minuscule pool, overbooked so had to sleep on sofa for two nights, frequent miscommunications (lift blocked for hours but no obvious signs so people wait and wait with no one having thought of putting up a sign), hidden fees for wifi and water which for the price charged felt unnecessary, 2 bedroom suite with living room does not even come with basic coffee machine, TV has a million channels that I don't need but no streaming site and no easy way of casting, frequent queue at reception with only part of staff mobilized by taking care of clients.
Review rating: 3.0
Google Maps
Praise quote
Location was excellent, close to most of the big stuff you want and subway connections were also excellent.
Review rating: 4.0
Tripadvisor
Complaint quote
WiFi very intermittent and slow.
Review rating: 2.0
Tripadvisor
Praise quote
No telephone at room, they send you an email with your room number, password to enter de room (no keys), the wifi info and the telephone number to send sms texts, but would be better if they had whats app.
Review rating: 4.0
What the signal means
Coverage
398 insight listings mention Wi-Fi in this scope.
Signal strength
Complaint signal is 1.0% across available platforms.
Praise signal is 1.7% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare New York, United States with the national Hotels pattern to see what stands out locally.
Use the Wi-Fi signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Wi-Fi groups review language such as wifi, wi-fi, internet, connection, and network, so the signal stays tied to concrete guest wording rather than a generic score.
- New York, United States, Hotels uses 44696 analyzed reviews across 2 platforms, 7 locality records, and 398 supporting insight listings for Wi-Fi.
- Google Maps has the strongest complaint signal for Wi-Fi at 1.1%, compared with a measured average of 1.0% across platforms.
- Tripadvisor has the strongest praise signal for Wi-Fi at 1.9%, compared with a measured average of 1.7% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
44,696
Collected reviews: 2,202,152 · Analysis coverage: 2.0%
Platforms covered
2
Last update
September 15, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about wifi at New York hotels
Wifi appears in the Google Maps review sample for New York hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
New York · July 31, 2026
Read Full Insight
Tripadvisor
HotelsWhat Tripadvisor reviews show about wait time at New York hotels
Wait time appears in the Tripadvisor review sample for New York hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
New York · July 31, 2026
Read Full Insight
Keep exploring
Compare this finding with another topic or a broader market.
Compare another market
This page covers Hotels in New York, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in New York, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
Compare the broader market or return to the topic library.