Amenities review insights for New York, United States

Tripadvisor

Complaint signal is 0.9%.

Praise signal is 2.4%.

Google Maps

Complaint signal is 0.6%.

Praise signal is 0.7%.

Google Maps

Top complaints

• $30 unannounced amenity fee. That’s a ripoff… (0.0%)
• *Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel. (0.0%)
• A 4-star hotel, really? Sorry, but 4-star hotels don't have obvious wear on the furniture and bathroom fittings. Having said that, this hotel is in a great location (right beside the World Trade Center and near to the Fulton St subway hub) and most importantly, the bed was comfy. Having the thermostat mounted beside the bed so you can adjust it without getting out of bed is a smart design choice too. The standout feature is the rooftop restaurant, which has an amazing view of the WTC Memorial and One World Trade from the balcony. This is accessible even in the colder months thanks to a canopy + heater setup. Would I stay here again? If the price was right, sure, you can do a lot worse. The bed was comfy, so if you just want a room to sleep in a central part of NYC and plan to spend the day on tourist activities, you could do a lot worse than here. (0.0%)

Top praises

• retro charm with modern amenities. (0.0%)
• ... my seven day solo vaca over xmas in NYC almost went south when I checked in at the Tillary. There was nothing wrong with the room, it just wasn't to my liking. Yoli (sp?) at the front desk cheerfully sent me to a different room that was much more to my liking. So much so that I booked the for the same dates next year. Since I'm an old Geezer when it comes to new technology, Emily at the front desk commandeered my phone and hooked me up with her best rate for next Christmas and threw in some nice amenities. The hotel is a rock solid structure in a great location - a minutes walk away from the Brooklyn Bridge gateway to Manhattan. And the staff was great - friendly and efficient. Go see. (0.0%)

Tripadvisor

Top complaints

• - Very well located hotel in the heart of Manhattan. - Apartment with little space, but with great bed and shower. - I stayed in an apartment with carpet. - TV from the '80s. - Elevators in excellent state of preservation. - Resort Fee: USD 40,16 (per day) + fee, which equals almost 45 collections per day. According to the hotel to use the internet, the gym, the business center and to connect between the apartments. (0.0%)
• A BIG DISAPPOINTMENT This place needs an urgent makeover. The curtain valence in our room was burnt where both ceiling lights shown down on it. Sections of two pieces of bedroom furniture had areas where the vaneer was ripped off. The paint on the interior base of the windows had very-deep cracks and was peeling off. The heater made a loud "tapping" noise when the heat came on. The drain in the bathtub took forever to drain after showering. It gets worse: there's a $45 per day "Resort Fee" that is charged after they tell you that you have $10 a day credit in the lounge. The "Resort Fee" covers Wi-Fi, a fitness center off-property, and USE OF THE LOUNGE. Breakfast, unknown to us, was to end at 11 a.m. today. We arrived at 10:50 a.m. and were told, "We're closed". A female employee standing at the bar was about to pour the contents of a very-large-commercial coffee brewer down the drain. I asked for a cup of it when she started pouring it. She once again reminded me, "We're closed". For this I paid $45 today so I can have "use" of the lounge. The tubs don't drain, the paint is cracked and peeling, the furniture came from a landfill, and food is not always available. Wait until you hear this place had a very-needed makeover before you stay here. (0.0%)
• A disappointed hotel, outdated and with nothing special to offer. Recently I spent a weekend in New York and decided to stay at the Mandarin Oriental in Columbus Circle. First we were assigned to a room that smell really bad, after to the manager we were offered a downgrade since the facility was sold out, offer was not accepted then at 2 am we were informed we were upgraded to a better room and it was, but the problem did not stop there after leaving and getting home an invoice was added to my credit card for " taking the hair dryer from the room". A complaint was sent to the hotel hoping the situation is resolved, It will not be a second time for me in that hotel. (0.0%)

Top praises

• 10/10 experience from start to finish - once Paul at the front desk found out it was my boyfriend's 30th birthday weekend, he went above and beyond to make sure we had the best stay and we had everything we needed (for example, we requested a new iron, extra coffee pods, and ice which were brought right away). We really enjoyed everything else about the hotel too such as the location, large room, and best of all the rooftop pool. It does get crowded quickly but we were able to enjoy it for a few hours and the view was amazing. Overall, we had an amazing stay and would definitely come here again. Thanks again Paul!!! (0.0%)
• 1st visit to NYC. Great hotel and 4 night stay. Good location. Clean room. Great view from 15th floor of Hudson Yards and down towards one World observatory. As a British, tea/coffee making facilities in the room would have been appreciated. We found we could get a late night brew on way home from the convince store. Would stay again (0.0%)
• A beautiful very cool facility withbthe warmest staff always helpful and thoughtful and wonderful cozy rooms in a great neighborhood...access to everything near and far. I know 70-80 NYC LIC and Queens hotels amd pods. Highly recommend this wonderful gem Thanks to everyone there. See you again soon (0.0%)

Google Maps · Complaint quote

"I recently stayed at the New Yorker by Lotte Hotels for one night. Overall, I had a positive experience—the room was clean, the location is excellent, and the staff were friendly and professional. However, I was surprised by a “facility fee” (about $45.90 including tax) that was not clearly disclosed at the time of booking through Priceline. The total price shown did not include this fee, and no specific amount was provided in the booking details. At check-in, the fee was introduced in connection with amenities like Wi-Fi and business center access, which made it sound optional. I later learned that this is actually a mandatory charge applied to all guests. The receipt also does not clearly state that the fee is mandatory, which adds to the confusion. This lack of upfront price transparency made it difficult to understand the true total cost of the stay in advance. I would recommend the hotel clearly disclose all mandatory fees, including the exact amount, as part of the total booking price. Aside from this issue, the stay itself was enjoyable. I hope the hotel can improve transparency so future guests can make fully informed decisions."

Review rating: 3.0

Google Maps · Praise quote

"This hotel is good value in FIDI. The location is close to the major subway line stations and busses. The front desk service is professional and we were able to borrow an umbrella during rainy days. Room in general is fine. It's clean and has most of the basic amenities (except hair conditioner and lotion -- so be sure to bring that with you if you need it). The room size small as a typically NYC boutique hotel room, but it's enough space for two adults. It has a refrigerator, which is rare for NYC small value hotels. What can be improved is the stability of the shower water temperature and fixing the desk light that flickered. The room itself is very dark even with all the lights on (except desk light that was broken), so this is not a good place to do computer work if you're counting on that. If you are, then ask for a room with a working desk light. Some of the elevators were also down during our stay so that was a little annoying. The ones that worked were very slow, so plan accordingly if you're on a tight schedule."

Review rating: 4.0

Tripadvisor · Complaint quote

"Having flown from England to the US and then by train to the city, we were looking forward to getting to Our hotel on our very first night in NYC. Upon checking Claudia on Reception was unwelcoming. We mentioned that one of our party had a fear of heights and had pre requested a low room floor. Claudia said there was no note on the system and the best she could do was a 15th floor. Obviously all comms when making the booking were ignored When entering the room couple 1 found faeces in the toilet bowl and the shower which you needed to take a brisk run in order to get wet! The bed was broken and their heads were lower than their legs when trying to sleep. This coupled with a freezing cold room and the sounds of city cascading into the room felt like we were sleeping on the street. Couple 2’s room was very dated, chipped frames which had been badly painted over, dust on the tables, peeling wallpaper, condensation dripping down the windows and pooling on the windowsill. The bathroom was tiny with cheap outdated wooden sink cabinets that was peeling. There was one cheap Office chair at the desk/vanity unit. The shower controls were coming off the wall. Also no tea or coffee making facilities or complimentary water in the room. We were due to stay for 4 nights but after our first night we decided to book a different hotel at an additional cost. When we went to check out, we spoke to Claudia again on reception and said we were checking out early and she didn’t even ask why. I said don’t you even want to know why we are checking out early? She then listened briefly claiming she was make notes but she didn’t. Her response was “well it is due to be demolished” as if that made it acceptable When we pointed out she wasn’t making any notes she just walked off saying she was going to get a manager. Manager Will was very understanding and apologetic and took on board our complaint. I showed him photos I had taken also. However as we had booked through BA there wasn’t much he could do. This is at most a 2/3 star hotel. My recommendation is do not stay here. Even the doorman was apologetic when we said we were leaving."

Review rating: 1.0

Tripadvisor · Praise quote

"Great staff, excellent breakfast and very good Gym"

Review rating: 5.0

"$30 unannounced amenity fee. That’s a ripoff…"

Signal: 0.0%

"*Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel."

Signal: 0.0%

"A 4-star hotel, really? Sorry, but 4-star hotels don't have obvious wear on the furniture and bathroom fittings. Having said that, this hotel is in a great location (right beside the World Trade Center and near to the Fulton St subway hub) and most importantly, the bed was comfy. Having the thermostat mounted beside the bed so you can adjust it without getting out of bed is a smart design choice too. The standout feature is the rooftop restaurant, which has an amazing view of the WTC Memorial and One World Trade from the balcony. This is accessible even in the colder months thanks to a canopy + heater setup. Would I stay here again? If the price was right, sure, you can do a lot worse. The bed was comfy, so if you just want a room to sleep in a central part of NYC and plan to spend the day on tourist activities, you could do a lot worse than here."

Signal: 0.0%

"retro charm with modern amenities."

Signal: 0.0%

"... my seven day solo vaca over xmas in NYC almost went south when I checked in at the Tillary. There was nothing wrong with the room, it just wasn't to my liking. Yoli (sp?) at the front desk cheerfully sent me to a different room that was much more to my liking. So much so that I booked the for the same dates next year. Since I'm an old Geezer when it comes to new technology, Emily at the front desk commandeered my phone and hooked me up with her best rate for next Christmas and threw in some nice amenities. The hotel is a rock solid structure in a great location - a minutes walk away from the Brooklyn Bridge gateway to Manhattan. And the staff was great - friendly and efficient. Go see."

Signal: 0.0%

"- Very well located hotel in the heart of Manhattan. - Apartment with little space, but with great bed and shower. - I stayed in an apartment with carpet. - TV from the '80s. - Elevators in excellent state of preservation. - Resort Fee: USD 40,16 (per day) + fee, which equals almost 45 collections per day. According to the hotel to use the internet, the gym, the business center and to connect between the apartments."

Signal: 0.0%

Cross-platform discipline

We preserve platform context and compare like-with-like to avoid mixing structurally different review behaviors.

Validation workflow

Every insight should be validated in linked articles and source pages before operational rollout.