Google Maps
Complaint signal is 6.4%.
Praise signal is 10.2%.
Baseline signal is 5.4%.
Delta vs baseline is 1.0 points.
Topic
What reviews say about amenities in New York, United States
Amenities appears in 6.1% of analyzed complaint excerpts in this market.
Google Maps is above the baseline by 1.0 percentage points.
- Confidence
- 41,612
- Reviews analyzed
- Last update
- August 25, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Tripadvisor
Signal balance: +11.0pp
Complaint signal
5.9%
Praise signal
16.9%
Google Maps
Signal balance: +3.9pp
Complaint signal
6.4%
Praise signal
10.2%
How this market compares
Compare this country-level view with global cross-category patterns.
Largest gap:
Google Maps is above baseline by 1.0 points.
Google Maps
Global baseline
5.4%
Tripadvisor
Global baseline
6.7%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Tripadvisor
Complaint signal is 5.9%.
Praise signal is 16.9%.
Baseline signal is 6.7%.
Delta vs baseline is -0.8 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Google Maps
1.0pp aboveCurrent signal is above baseline by 1.0 points (current 6.4%, baseline 5.4%).
Tripadvisor
0.8pp belowCurrent signal is below baseline by 0.8 points (current 5.9%, baseline 6.7%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Tripadvisor
Top complaints
$300 for 3 hours and advertised amenities inexplicably denied .
Tripadvisor
Top praises
Always used this marriott as we like the pool, how close it is to everything from shopping to treats.
Tripadvisor
Top praises
Nice amenities.
Google Maps
Top praises
retro charm with modern amenities.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
At first, following the previous big inconvenience of the dirty room, an employee guaranteed us a full refund of the amenity fees; then, at the time of check out, they were very incorrect not to notify us of the change of plan: our tourist taxes had been zeroed only for the first 4 days spent in the initial room; then the remaining 6 days, in which the breakfast problem seemed pseudo solved, the taxes were counted and part of the money that should have been returned to us totally was deducted and used to pay for breakfast (already paid at the time of booking!).
Review rating: 2.0
What the signal means
Coverage
420 insight listings mention Amenities in this scope.
Signal strength
Complaint signal is 6.1% across available platforms.
Praise signal is 13.6% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
This country view combines every indexed category with evidence for this topic in United States. Use it as a broad baseline, then open a category view before applying the pattern to a particular kind of business. Differences in complaint rate, praise rate, source mix, and excerpts show where a narrower check may be more useful.
Use the Amenities signal to decide where to look, then check it against recent feedback from your own local businesses.
Evidence behind this topic
- Amenities groups review language such as amenities, facilities, pool, gym, fitness, and spa, so the signal stays tied to concrete guest wording rather than a generic score.
- New York, United States uses 41612 analyzed reviews across 2 platforms, 7 locality records, and 420 supporting insight listings for Amenities.
- Google Maps has the strongest complaint signal for Amenities at 6.4%, compared with a measured average of 6.1% across platforms.
- Tripadvisor has the strongest praise signal for Amenities at 16.9%, compared with a measured average of 13.6% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
41,612
Platforms covered
2
Last update
August 25, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about wifi at New York hotels
Wifi appears in the Google Maps review sample for New York hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
New York · July 31, 2026
Read Full Insight
TripAdvisor
HotelsWhat TripAdvisor reviews show about wait time at New York hotels
Wait time appears in the TripAdvisor review sample for New York hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
New York · July 31, 2026
Read Full Insight
Keep exploring
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Look at a narrower market
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Other themes in this market
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Where to go next
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