Maintenance review insights for New York, United States

**This is solely my opinion from my personal experience**. My wife and I had a very unsatisfactory stay at this hotel during my birthday weekend. We found the building infested with roaches and some kind of rat, which was disturbing. My vehicle was also damaged at the Hilton-recommended valet parking garage, incurring a significant repair cost, despite us having paid the parking fees to Hilton. I won't get into the details. The hotel management did not assist, and we never received an apology for the experience. I cannot recommend this particular Hilton-branded hotel. If you're looking for a safe place to stay when you visit NYC, I would not recommend this hotel. Unfortunately, the hotel management did not show accountability or take care of their customers (which is not typical of a Hilton).

1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street

1. Early Check-in Unavailable 2. Heating Issues The heater kept shutting off. When they repaired it, it only worked for half a day before shutting off again. I asked to switch rooms, but they refused. They promised to replace the heater, but it was just talk. In the end, they gave us a portable heater. We had to endure the New York cold in December with that. 3. Cleaning Issues I practically begged them to clean the room. When I mentioned it at the front desk, they said the manager wasn't responding and gave me the manager's email. I ended up contacting the manager directly, but the room still wasn't cleaned when I came back. Because they didn't clean, the bathroom started to smell musty. In the middle of winter, fruit flies were coming up from the drain. The shower booth was so dusty, I didn't even want to look at it. With no heating and no cleaning, I got increasingly frustrated. When my companion expressed our dissatisfaction via email, they finally cleaned the room on the 4th day. We had cleaning only once during our 7-night stay. This seems like a problem. The hotel needs to change its process. The cleaning fee wasn't free, it was $100. Fortunately (or unfortunately), they admitted their fault and cleaned it for free. It's closing the barn door after the horse has bolted, haha. 4. Sleeping with Mice We sometimes ordered delivery. Because they didn't clean, we left leftover food in bags on the table. One night, I woke up in the middle of the night to the sound of the faucet creaking. I instinctively felt it might be a mouse, but I fell back asleep. About two nights later, as we were talking in the evening, a plump mouse came out from the table area and disappeared into that problem heater!!!!! I had heard that New York has a lot of mice, but I never imagined I'd be sharing my room with one. I never want to experience that again...

(Room 2206) Beds very comfy, lovely clean linen and towels, friendly reception staff. A great view from room, and great location near Central Park, a couple subway options, and large supermarket directly opposite the hotel. Laundry room worked well and was useful. Daily clean dishes were a bonus. Lacking: a table as in photo on booking.com, it was tricky to eat on our laps. Also lacking a light in the corner behind armchair, was too dark to read. Curtain was broken and old and needs replacing. An electric kettle would be good, and teaspoons. Bathrooms could be and smell cleaner. Missed having a hand held shower head. Hotel Beacon was generally a great base to explore NYC but couldn’t give it a 5 due to the above, just needs a little TLC and updating.

**Review: The Langham, New York, Fifth Avenue** The Langham is one of the better hotels in midtown. It’s calm, well-run, and thoughtfully designed. The rooms are large for Manhattan, the beds are excellent, and the staff is professional without being stiff. The building itself feels solid and quiet, with high ceilings and clean lines that make it a genuinely comfortable place to stay. Service has always been good. The front desk handles things smoothly, housekeeping is reliable, and the restaurant does a nice job. It’s a well-managed property that delivers what you expect from a high-end brand. But there’s one problem they never seem to fix: the windows. They’re filthy. Not just dusty or streaked, but coated in grime that hasn’t been touched in years. I’ve stayed here many times over the past two years, and I don’t think they’ve been cleaned once. It’s disappointing because the views are supposed to be one of the hotel’s best features. The Empire State Building should look sharp and close from these rooms, but the dirt turns it into a smudge. It’s a small thing that ends up being a big one. The Langham has everything going for it, but until they deal with the windows, the experience feels incomplete.

- Close to Times Square (1 block up and 1 block across) - Convenience Store/Pizza Store around the corner - elevators are small and very slow (in an "L" Shape) - Guest Laundry down in the basement but not many of the machines were working (coin jams). - They will sell you quarters for the washing machines at Reception - There was one amazing Bus Boy (who ran up the street to get us a taxi) and then there was another one who gave us wrong directions and had us walking for an extra hour! - Use Google Maps! - Beds were comfortable - as were the pillows

Great location, breakfast was not breakfast. They call this a grab and go which is not great value for money. Consisted of water/juice or an instant coffee and a pastry. Elevators were a nightmare. Only one was working and looking at the reviews it does not seem like this will ever be fixed. Sometimes took 20 mins to go up or down. Room was well kept and clean. Cleaning staff were amazing. The room was a bit hot on occasions when on the lowest temperature setting. No fridge or tea/coffee amenities in the room (unless you ask) Nice hotel but let down by the elevators, breakfast and a few things you would expect at this rate. Will stay elsewhere on next visit

Review rating: 3.0

Terrible experience. We are trying to check in and there is only one person working. We’ve been waiting over an hour and missed our dinner reservation. Don’t recommend this hotel.

Review rating: 1.0

**This is solely my opinion from my personal experience**. My wife and I had a very unsatisfactory stay at this hotel during my birthday weekend. We found the building infested with roaches and some kind of rat, which was disturbing. My vehicle was also damaged at the Hilton-recommended valet parking garage, incurring a significant repair cost, despite us having paid the parking fees to Hilton. I won't get into the details. The hotel management did not assist, and we never received an apology for the experience. I cannot recommend this particular Hilton-branded hotel. If you're looking for a safe place to stay when you visit NYC, I would not recommend this hotel. Unfortunately, the hotel management did not show accountability or take care of their customers (which is not typical of a Hilton).

Signal: 0.0%

1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street

Signal: 0.0%

1. Early Check-in Unavailable 2. Heating Issues The heater kept shutting off. When they repaired it, it only worked for half a day before shutting off again. I asked to switch rooms, but they refused. They promised to replace the heater, but it was just talk. In the end, they gave us a portable heater. We had to endure the New York cold in December with that. 3. Cleaning Issues I practically begged them to clean the room. When I mentioned it at the front desk, they said the manager wasn't responding and gave me the manager's email. I ended up contacting the manager directly, but the room still wasn't cleaned when I came back. Because they didn't clean, the bathroom started to smell musty. In the middle of winter, fruit flies were coming up from the drain. The shower booth was so dusty, I didn't even want to look at it. With no heating and no cleaning, I got increasingly frustrated. When my companion expressed our dissatisfaction via email, they finally cleaned the room on the 4th day. We had cleaning only once during our 7-night stay. This seems like a problem. The hotel needs to change its process. The cleaning fee wasn't free, it was $100. Fortunately (or unfortunately), they admitted their fault and cleaned it for free. It's closing the barn door after the horse has bolted, haha. 4. Sleeping with Mice We sometimes ordered delivery. Because they didn't clean, we left leftover food in bags on the table. One night, I woke up in the middle of the night to the sound of the faucet creaking. I instinctively felt it might be a mouse, but I fell back asleep. About two nights later, as we were talking in the evening, a plump mouse came out from the table area and disappeared into that problem heater!!!!! I had heard that New York has a lot of mice, but I never imagined I'd be sharing my room with one. I never want to experience that again...

Signal: 0.0%