Wifi review insights for New York, United States

1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street

A beautiful hotel but I could not get my statement for almost a week. I called four times and could not get connected to from desk and finance departmentm

- Very well located hotel in the heart of Manhattan. - Apartment with little space, but with great bed and shower. - I stayed in an apartment with carpet. - TV from the '80s. - Elevators in excellent state of preservation. - Resort Fee: USD 40,16 (per day) + fee, which equals almost 45 collections per day. According to the hotel to use the internet, the gym, the business center and to connect between the apartments.

A BIG DISAPPOINTMENT This place needs an urgent makeover. The curtain valence in our room was burnt where both ceiling lights shown down on it. Sections of two pieces of bedroom furniture had areas where the vaneer was ripped off. The paint on the interior base of the windows had very-deep cracks and was peeling off. The heater made a loud "tapping" noise when the heat came on. The drain in the bathtub took forever to drain after showering. It gets worse: there's a $45 per day "Resort Fee" that is charged after they tell you that you have $10 a day credit in the lounge. The "Resort Fee" covers Wi-Fi, a fitness center off-property, and USE OF THE LOUNGE. Breakfast, unknown to us, was to end at 11 a.m. today. We arrived at 10:50 a.m. and were told, "We're closed". A female employee standing at the bar was about to pour the contents of a very-large-commercial coffee brewer down the drain. I asked for a cup of it when she started pouring it. She once again reminded me, "We're closed". For this I paid $45 today so I can have "use" of the lounge. The tubs don't drain, the paint is cracked and peeling, the furniture came from a landfill, and food is not always available. Wait until you hear this place had a very-needed makeover before you stay here.

A cosy, clean room in a good location. However the connecting restaurant was very poor indeed. $58 for a poorly cooked fillet steak; the staff were not concerned in finding out why the steak was not up to scratch and were more interesting in still receiving their tip. This put a dampener on an otherwise brilliant trip.

Hidden fees. Destination Fee. I missed a good old days when you booked a hotel and then you just left without any hidden secret charges. They mention nothing about some destination fee when I checked in. $40 per night for Internet that I didn’t even use. So I extra $180 for nothing. There are some other obtuse charges that they try to justify. Not only that, but I left multiple messages and got no call back explaining what the charges were. Even though they claimed to call you back in 24 hours. The location is good, but the rooms were a little small. The AC units were barely working. I’m just really annoyed about the secret charges. I will indeed not be staying here ever again. This is why people don’t stay at hotels anymore. I prefer Airbnb.

Review rating: 2.0

I had one of the worst hotel experiences of my life at Sonder The Dutch. What should have been a simple stay turned into a complete nightmare from the moment I arrived. First, check-in was a disaster. I never received the required email with my room number or door code. Because there are no staff on site, I had to stand outside the building and call their customer service number. I ended up waiting outside for almost an hour just trying to get access to the building. When they finally assigned me a room, things somehow got worse. The room they gave me was already occupied. I opened the door and walked in on a couple who were sleeping. It startled them and honestly terrified me as well. That should never happen at any hotel. After that I had to go back into the hallway and call the same phone number again. I was placed on hold multiple times while they tried assigning me different rooms. They switched me between three or four rooms before finally giving me one that was not the room I paid for. I had booked a room with a wheelchair-accessible bathroom and a larger bed, but the room they gave me was smaller and not accessible at all. When I called to explain the issue, their response was essentially that they didn’t care and couldn’t do anything about it. They told me the room I had was the only option, despite the fact that I had already paid for an accessible room. The problems didn’t stop there. When I finally got settled, the room was freezing cold. The thermostat clearly wasn’t working. I spent most of the night calling customer service again and again trying to get help. It took until the next day at night for someone to finally come fix it. Later, when I stepped out and came back, my door code stopped working completely. I was once again locked outside the building, this time in the cold and rain, with no way to access the hotel or my room. I had to call their support line yet again and wait about 30 minutes just to get the code reset. Another serious issue was privacy. Multiple times during my stay, hotel staff walked into the room without notice, saying they had been told to enter for clean up. There was no warning, no knock, and no explanation. To make matters worse, the Wi-Fi went out during my stay and customer service had no idea when it would be restored neither did the one staff that was flying by room and I was able to ask. For the amount of money this place charges, the experience was completely unacceptable. Between the failed check-in, walking in on other guests, the wrong room, lack of accessibility, freezing temperatures, broken door codes, staff entering the room unexpectedly, and the Wi-Fi outage, this was easily the worst hotel stay I’ve ever had. I would strongly advise anyone considering staying here to think twice. A hotel should provide basic things like safe check-in, working room access, privacy, and functional amenities. Unfortunately, none of that happened here!!

Review rating: 1.0

1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street

Signal: 0.0%

A beautiful hotel but I could not get my statement for almost a week. I called four times and could not get connected to from desk and finance departmentm

Signal: 0.0%

- Very well located hotel in the heart of Manhattan. - Apartment with little space, but with great bed and shower. - I stayed in an apartment with carpet. - TV from the '80s. - Elevators in excellent state of preservation. - Resort Fee: USD 40,16 (per day) + fee, which equals almost 45 collections per day. According to the hotel to use the internet, the gym, the business center and to connect between the apartments.

Signal: 0.0%