Wait Time review insights for United States, Restaurants

Tripadvisor

Complaint signal is 5.9%.

Praise signal is 12.5%.

Baseline signal is 5.9%.

Delta vs baseline is 0.0 points.

Google Maps

Complaint signal is 5.3%.

Praise signal is 7.6%.

Baseline signal is 5.2%.

Delta vs baseline is 0.1 points.

Google Maps

Top complaints

• **GO TO METRO ESPRESSO INSTEAD** After ordering a side item and drinks, we waited over 40 mins before we decided to leave because we never received either. We even ordered a meal each during that time. When we told a waitress, who was not our original we were leaving due to the lack of service, we heard her ask the kitchen about the order and they replied they had no such order in. So the bartender that was taking care of us never put anything in nor brought us the drink that was asked for. 1000% horrible service. Do better. Hire better. (0.0%)
• 2 stars for the very slow service. Took an hour wait for two bao buns. 35min into the wait, i get told by the staff that one of the items i ordered was sold out. The chicken one wasn’t the best tasting 5/10, the shrimp was decent 7/10. (0.0%)
• 4th visit and each time is worse. Poor service, wrong order, no utensils, no napkins, overpriced. The wait time for food and drink order is ridiculously slow. Then add that not all that was ordered was received. Music entirely too loud for the small space. This place does not live up to what you see on its website (0.0%)

Top praises

• 10/10 food and drinks every time. Honestly, the scratch kitchen quality is impressive! The reason for the 2 star is that this place has some of the most consistently worst service I've ever experienced in my life. Every visit I almost sigh walking in, knowing its gonna be a hassle to get in and get out. Working in the restaurant industry, I give a lot leniency and benefit of the doubt for service workers, but DAMN these people are just always bad here, busy or not! (0.0%)
• 10/10. The music hit just right, the staff treated me like family, and the food? Absolutely unforgettable. I ordered the Impossible burger, and let me tell you—I walked out glowing (and not just from the ice-cold Coronas). If you’re debating whether to go, stop. Just walk in and experience it yourself. And trust me… next time I’m in town, you’ll catch me there again. Btw, no food pics this time, the burger and fries looked so good, I forgot to take a pic. (0.0%)
• 9/23/25: I came back just two days later for dinner again. This time I had the French Onion soup for the appetizer. It has a little bit of maybe an Asiago cheese kind of melted at the bottom of the cup, so make sure to scoop your spoon down the bottom with each bite. I added shrimp to the salmon dish this time. The shrimp are cooked in oil and garlic and then grilled. The quinoa did not taste like cinnamon this time. A little bit of the garlic from the shrimp must have gotten into the quinoa, I thought it made the quinoa taste great! This time, I ate all of the quinoa. The white cream served off to the side of the salmon was a bit more plentiful this time and I appreciated that because I loved dipping each bite of salmon into that cream sauce. For dessert, I chose the caramel gelato. They sprinkle a bit of graham cracker crumbs in the bottom of the ice cream dish, that was a nice treat :) This was sweeter than the cheesecake, but also slightly smaller, so for me, it was the perfect dose of sweetness. I’ll probably be switching between these two going forward. ———————————————————— 9/21/25: Great food! This is only the second time I’ve had dinner here (lunch twice as well), but both times they had a special prix-fixed menu option for $40. I love this menu because you get smaller portions of each dish. It allows me to have so many different flavors in one meal. The little gem Cesar is as you’d expect for a Cesar, so I was happy with that. The salmon had a slight cinnamon taste to it; I think the cinnamon came from the flavor in the quinoa. And that cheesecake was chef’s kiss… delicious. Made with local honey, it had the perfect creamy texture, and extra grahm cracker crust sprinkled around the edges, which I enjoyed. Service was excellent. I had Sophia, she’s so attentive and just a friendly person. It was pretty quiet. Granted I arrived at 9:15pm on a Sunday, but to my surprise two other groups of people arrived about 15 and 30 minutes after me. They close at 10pm, but happily seated each of us. ————- Normal valet is $25, but the restaurant will reduce it to $15. (0.0%)

Tripadvisor

Top complaints

• "Are we at Per Se or are we at Applebee's?" This was the question on our minds as we ate dinner. Buyer beware - do not come to Per Se if you are expecting a refined and elegant dining experience. Per Se has no expected standards of attire and behavior being enforced confirmed by its own maitre d Alex Pimentel. This failure of the purported three Michelin star institution greatly reduced the quality and enjoyment of our experience and was far below what we have experienced in the past at Per Se or other three Michelin star restaurants. One table in our direct view had two very old men with two teenaged-looking girls. One girl was wearing sweatpants, a crop top, and flip flops. The other girl was wearing a sweatshirt and sneakers. One of the old men had a little black puppy with him and Per Se allowed the puppy to run around the floor of the dining room throughout the dinner. Another table next to us was obnoxiously loud throughout the evening, taking over the space and taking away from everyone else's enjoyment. It was clear from the circus around us that Per Se has no standards for guest attire or behavior and does not care about guest experience at all. When I wrote to the restaurant after our dinner to share our feedback, the maitre d Alex Pimentel asked me to call him to talk. After playing phone tag a couple times, we were finally able to connect. Alex began the phone conversation by flippantly stating "I understand you had a problem with some guests who weren't dressed as nicely as you would have liked?" Wow. This is the guy they put in charge of guest relations? What a great attitude for the job. Alex ended up wasting 20 minutes of my time by making up excuses for every single aspect of our underwhelming dining experience. According to Alex: 1) Per Se does not have a dress code for women, only for men. Women can apparently dine in a string bikini and flip flops. Alex says: "Per Se gets people from all walks of life and unfortunately we really only enforce a dress code for men." 2) Alex said the old men were hotel guests and that they were dining with their "nieces or daughters." I told him that we could not care less where the old men were lodging or the nature of their relationship with the teenaged girls, but that the young women should at the very least not be wearing sweatpants, crop tops, flip flops, sweatshirts, and sneakers. Alex once again reiterated that there is no dress code for women. 3) Alex could not come up with an excuse for the puppy running around. 4) Alex said that if we were disappointed at any point in the evening with our experience, the burden was on us to try to create the experience we want. Alex said we should have complained about the other guests (all seated within earshot) and we may have been reseated space permitting. So a three Michelin star restaurant is putting the onus on its guests to create a fine dining experience. Why would it be on guests to make sure Per Se enforces basic standards of attire and behavior of other guests? When Per Se allows a circus in its dining room, Per Se is not going after a three Michelin star experience. When the maitre d tells guests that it is actually their burden and responsibility to create a pleasant and enjoyable experience, there is something terribly wrong with the training and culture at Per Se. 5) Food: lobster was extremely chewy like bubblegum. The chicken was bland and a bit rubbery. Loved the crispy skin on the bass. Lamb was just lamb, but on the tougher side. The wagyu was unremarkable. Black truffle pasta was delicious with a generous shaving of truffles. 6) Service: star is for Maris who was fantastic and we appreciated her excellent service and professionalism. Maris seemed to be the only one we encountered at Per Se who was aware that the restaurant is supposed to provide a three Michelin star experience. The wine pairing was $350 and the sommelier was perfunctory and inattentive. Alex concluded our phone conversation with an underwhelming, "well in the future please reach out to me to coordinate your next visit to Per Se." He didn't even offer a genuine apology without excuses or any gesture of good will from the restaurant. Will we be coming back to Per Se after this experience and Alex's response to our feedback? As Randy Jackson once eloquently stated, "Yeah that's gonna be a no from me, dawg." (0.0%)
• "Great once we got our table. One tip - if you’re asking people to wait for their table don’t stick them in a corridor where they’re in the way and can’t get a drink. It’s not the fault of paying customers that they’re on time but you’re not!" (0.0%)
• - Waited 15 minutes to have order taken after menu dropped off - Ordered cocktails, they never came, here's your first wine pairing and first course, I guess we just skipped them? - Missed bread course, waiter claimed it was intentionally skipped though hard to understand the rationale when everyone around us has it and there is literally a placeholder for a bread basket sitting on our table - Food served before wine pairing arrived (once) - Having to ask people dropping off food multiple times (is there a wine pairing? where are our cocktails? is there bread served?) and signaling waiters every 10 minutes = awkward experience The food was good, unfortunately it is not paired with the service is deserves. (0.0%)

Top praises

• "Service from hostess to wait staff and servers was excellent. My daughter has celiac disease. They were knowledgeable and helpful and even brought us a dessert… tiramisu to try because it was gluten free and the waiter was so proud. My daughter loved it and had never been able to try it before. I have been to the restaurant at least 10 times and I always love it… the food.. the service and ambience. All excellent (0.0%)
• (Although disappointing to be sat 15 min late with a reservation), from then on my partner and I had an absolutely incredible meal. Our server Shannon had the most amazing vibes and service, and the food was 10/10 for every dish. We had an incredible time and are so appreciative of wonderful service and care for our Valentine’s Day dinner❤️ (0.0%)
• 10 mins from Time Square is a very classy upmarket Mexican restaurant with fantastic value food….do not visit NYC without a visit Service was just outstanding from water to drinks to food White table cloths and subdued lighting make this a great place for special occasions but close to theatres if you are catching a show 2 very well behaved 10 year olds were enjoying it while I was there Live Mexican musicians performed for a short set The bill shocked me - very inexpensive for what we had ( for NYC ) Highly recommended by a local person - thank you!! Made my day…. (0.0%)

Google Maps · Complaint quote

"The first Fresh place I had been that does not have croissants (they are in the menu but when I order it, the croquet was on regular bread. The service is pretty slow and very basic. To make it worse the bill has a $10 kitchen free, this is not o specified anywhere."

Review rating: 3.0

Google Maps · Praise quote

"Food and drinks amazing. Angelina’s service and knowledge of menu + friendliness was phenomenal. Can’t wait to come back!"

Review rating: 5.0

Tripadvisor · Complaint quote

"Experience in a 2-star restaurant in New York – Dinner on March 15 We dined at this 2-star restaurant on Sunday evening, March 15, on the occasion of our wedding anniversary. As soon as we arrived, we were surprised by the very cold temperature of the room: the air conditioning was on in the middle of winter, which made the moment uncomfortable. Unfortunately, the service fell far short of what you would expect from a 2-star hotel. Indeed, the Rank Chief left the room mid-duty; we were told that this was due to the excessive cost of keeping all staff in the room all evening — a very surprising situation in this type of facility. Moreover, at no time during the meal did anyone come to ensure that everything was going well at our table. As for the course of the dinner, we felt as if we were being pushed towards the exit: from the pre-dessert, a waiter started tidying up the room, which created some discomfort. At the time of payment, we were accompanied by a very kind young woman, speaking perfectly French, to whom we shared our comments. However, the manager present at his side had no word towards us, which we perceived as contempt. In terms of hygiene and details: • The truffle service on the risotto shocked us: the waiter handled the truffle for several tables without gloves. It is essential to serve the truffle with gloves, which has not been respected here. • The toilets were dirty and a lamp was missing, making the lighting insufficient. Another disappointing point: no nice dishes to accompany the dishes (except the dish around the egg). Always the same cutlery, pretty low-end. However, dishes are fully part of the gastronomic experience expected at this level. Regarding the attention paid to our special occasion, my husband had asked when booking a rose to mark our wedding anniversary. He was denied this, but a hand-drawn card had been placed on the table, a gesture we appreciated. Finally, it is important to note that the dinner itself was good, despite the numerous service deficiencies. Conclusion: An overall disappointing experience due to a service clearly not up to the standards of a 2-star restaurant, despite quality cuisine."

Review rating: 4.0

Tripadvisor · Praise quote

"The food was very good. We had dinner before a show and were in and out so quickly that we had time to kill before the show. Jennifer was very attentive as were the other servers in the restaurant who assisted."

Review rating: 4.0

"**GO TO METRO ESPRESSO INSTEAD** After ordering a side item and drinks, we waited over 40 mins before we decided to leave because we never received either. We even ordered a meal each during that time. When we told a waitress, who was not our original we were leaving due to the lack of service, we heard her ask the kitchen about the order and they replied they had no such order in. So the bartender that was taking care of us never put anything in nor brought us the drink that was asked for. 1000% horrible service. Do better. Hire better."

Signal: 0.0%

"2 stars for the very slow service. Took an hour wait for two bao buns. 35min into the wait, i get told by the staff that one of the items i ordered was sold out. The chicken one wasn’t the best tasting 5/10, the shrimp was decent 7/10."

Signal: 0.0%

"4th visit and each time is worse. Poor service, wrong order, no utensils, no napkins, overpriced. The wait time for food and drink order is ridiculously slow. Then add that not all that was ordered was received. Music entirely too loud for the small space. This place does not live up to what you see on its website"

Signal: 0.0%

"10/10 food and drinks every time. Honestly, the scratch kitchen quality is impressive! The reason for the 2 star is that this place has some of the most consistently worst service I've ever experienced in my life. Every visit I almost sigh walking in, knowing its gonna be a hassle to get in and get out. Working in the restaurant industry, I give a lot leniency and benefit of the doubt for service workers, but DAMN these people are just always bad here, busy or not!"

Signal: 0.0%

"10/10. The music hit just right, the staff treated me like family, and the food? Absolutely unforgettable. I ordered the Impossible burger, and let me tell you—I walked out glowing (and not just from the ice-cold Coronas). If you’re debating whether to go, stop. Just walk in and experience it yourself. And trust me… next time I’m in town, you’ll catch me there again. Btw, no food pics this time, the burger and fries looked so good, I forgot to take a pic."

Signal: 0.0%

"9/23/25: I came back just two days later for dinner again. This time I had the French Onion soup for the appetizer. It has a little bit of maybe an Asiago cheese kind of melted at the bottom of the cup, so make sure to scoop your spoon down the bottom with each bite. I added shrimp to the salmon dish this time. The shrimp are cooked in oil and garlic and then grilled. The quinoa did not taste like cinnamon this time. A little bit of the garlic from the shrimp must have gotten into the quinoa, I thought it made the quinoa taste great! This time, I ate all of the quinoa. The white cream served off to the side of the salmon was a bit more plentiful this time and I appreciated that because I loved dipping each bite of salmon into that cream sauce. For dessert, I chose the caramel gelato. They sprinkle a bit of graham cracker crumbs in the bottom of the ice cream dish, that was a nice treat :) This was sweeter than the cheesecake, but also slightly smaller, so for me, it was the perfect dose of sweetness. I’ll probably be switching between these two going forward. ———————————————————— 9/21/25: Great food! This is only the second time I’ve had dinner here (lunch twice as well), but both times they had a special prix-fixed menu option for $40. I love this menu because you get smaller portions of each dish. It allows me to have so many different flavors in one meal. The little gem Cesar is as you’d expect for a Cesar, so I was happy with that. The salmon had a slight cinnamon taste to it; I think the cinnamon came from the flavor in the quinoa. And that cheesecake was chef’s kiss… delicious. Made with local honey, it had the perfect creamy texture, and extra grahm cracker crust sprinkled around the edges, which I enjoyed. Service was excellent. I had Sophia, she’s so attentive and just a friendly person. It was pretty quiet. Granted I arrived at 9:15pm on a Sunday, but to my surprise two other groups of people arrived about 15 and 30 minutes after me. They close at 10pm, but happily seated each of us. ————- Normal valet is $25, but the restaurant will reduce it to $15."

Signal: 0.0%

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