Private feedback inbox
Keep private feedback, contact consent, and follow-up status together. Managers can see what needs attention, what needs follow-up, and what has been resolved.
Listen to your guests. Know what needs attention.
Collect private feedback, track follow-up status, and keep progress visible. Analyze public reviews to see what guests praise, what frustrates them, and what changes over time.
Private feedback
Hear directly from guests, track follow-up, and see what still needs attention.
Review sharing
Collect private feedback first, then let customers choose whether to write a public review on Google or Tripadvisor. Reviato does not post for them.
CSV export
Export private feedback records with rating, message, reference, contact fields, consent timestamps, status, sharing clicks, and received dates.
Public review analysis
Bring reviews from connected listings together. Find recurring topics and check the guest comments behind them.
Review search
Review connected public reviews in one feed, narrow the list by platform or date range, and inspect the customer language behind each rating.
Review highlights
Summarize the public reviews and private feedback records that matter, while keeping the evidence close enough for managers to verify.
Sentiment
Review sentiment analysis reads the tone of guest writing on public reviews and private feedback, separate from the star rating, so managers can inspect colder language before the average score moves.
Aspect analysis
Separate feedback about service, cleanliness, food, rooms, value, speed, and staff so managers can choose the next review point with evidence.
Trend tracking
Compare feedback over time across public reviews and private feedback so teams can see whether fixes are working.
Named clues
Extract useful names, places, teams, items, and experience details from public reviews and private feedback while keeping the source visible.
Start with one location
Collect private feedback and understand recurring themes in public reviews.