Wifi review insights for British Columbia, Canada, Hotels

As many other reviewers have mentioned, this hotel is old. But the cons outweighed the pros for us. I don’t plan to come back here. These were the issues we had with our room: - wifi sporadic and unpredictable - Dishwasher doesn’t work half the time - One of the kitchen outlets didn’t work - We had two bed rooms two bathrooms. One of the showers was ridiculously hard to adjust the temperature. It was either burning hot or too cold. Everyone in our hotel room ended up using the other shower. - Our bedroom didn’t have outlets close to the bed, therefore we charged our phone by the door and had to physically get out of bed to turn off our iPhone alarms. - You really cannot put the room key in the same pocket as your phone or credit cards. Do it once and your key is no good. - There is a fireplace, but they only let you put the duraflame type of log in there for safety reasons. That log doesn’t get super hot, so I don’t see much value in using the fireplace (unless you really want the visual effect…?). Only good things: - dogs allowed - Room is old but clean - Had most of the appliances we needed and gave us extra bowls when we asked - Location is nice (but no good views from our room).

First off, I should say hats off to the staff. They were truly professional and friendly. I would also say that the hotel provides good value for money, and it with an easy hop on the bus to downtown Vancouver. The room was decent, but I thought the room needed ventilation, and with no windows that can open to let in fresh air, I let the bathroom fan run overnight to pull in air (at least I thought that may pull in air through the tiny gaps under the doors). My beef however is with the Internet. In the five days that I stayed there, the internet never worked. I think the dial-up which I had in the 90s were better. I ended up resorting to use data on my phone to create hotspots. I asked at the front-desk, and they said it is due to the number of guests staying at the hotel. However, I found the internet never to work - regardless of the time of the day, and me trying to use if in odd hours of the night (had some jet lag). The second pain point was getting receipts so that I could expense my business trip. I had two consecutive bookings, and on checkout, their systems did not work. So they said they would email me my receipt. I got the receipt for one of the stays, but have called in multiple times for the remaining one. They had systems issues again. Still waiting, and I think I may need to keep on calling till I have that sorted out. So while I think the location is great, it provides an affordable stay in Vancouver, the Internet and getting my receipts has been a hassle factor that I would have preferred not to deal with.

For what they charge per night, I was certainly expecting more. The suite we rented was just ok. I have stayed in much nicer rooms for much less. I suppose they can get away with it because they are right in the core of Vancouver. They charge for wifi ($14.50 a day).. that was very surprising considering the amount we payed already and the fact that almost everywhere else offers it free.... get with it. Parking was an additional $48 bucks per day. Again, I guess they can get away with that because of their location. I definitely won’t be staying here again and unfortunately don’t think I’ll be recommending it to anyone.

2 elevators were always broken and out of service. Only 2 were working but had to wait an average of 5-10minutes everytime we needed to use the elevator. Wifi is never fast average speed was 3 Mbps. If you wanted to do a video call, impossible. Youtube and Netflix was painful to watch because of the lack of internet speed. Since the hotel is close to the hospital ambulance sirens on for 24x7.

All the staff are very helpful and cheerful. Wherever I met them, their smiley faces were never missing. All were friendly. Unfortunately, the internet was not good at all. I was often overwhelmed even when I was trying to talk on Whatsup.

As a returning guest who booked a premium suite, I'm shocked by my recent experience. The Wi-Fi in our room simply did not work from check-in until late the next day, severely impacting my business activities. While technical issues can happen, the response was unacceptable. The first engineer tried to help, but after several sessions of troubleshooting he called on the engineering manager. When the engineering manager arrived, he was dismissive and unprofessional. He made me stand while he worked, blamed my devices for blocking websites like Slack and Air Canada (which was proven false when my spouse had the same issues in our suite), and showed little empathy for the business calls and work I was missing. The problem was eventually fixed on their end and I can finally use the internet after a full day of it not working, proving it was their system all along. While I understand they were at full capacity (evident in some minor breakfast service issues which were promptly fixed by courteous staff), this doesn't excuse poor technical support or unprofessional treatment. Most disappointing was their response to my complaint - a generic message suggesting the Wi-Fi only had issues "last night" and clearly hadn't been read. This level of customer service is unacceptable from a hotel of this caliber, especially given my previous positive experiences. What was once my go-to hotel recommendation in Vancouver has now become a place I cannot recommend. Positive: Location, excellent housekeeping staff who provided amazing service. MAJOR ISSUES: The complete Wi-Fi failure in our expensive suite made business work impossible, but worse was the engineering manager's attitude and being forced to stand while being blamed for their system failure. Their tone-deaf response to my formal complaint, suggesting it was just a one-night issue, proves they don't value guest feedback or take responsibility for their failures.

I phoned yesterday to see if I could use my visa debit for a room deposit as I was unexpectedly staying the night in town and didn't have my credit cards with me. The woman said no we don't do that. I used it at the Whistler location before so I phoned the Whistler location to confirm if it was ok with them. They said Yes, TD cards we can do that with. However Whistler didn't have any rooms available so I called this location back and explained the situation and asked if they're connected to the Whistler location. The woman on the phone told me no and it wouldn't work. I am now looking online though and it seems as though they are connected so I'm not sure why I was lied to? I was really hoping to stay the night it's a shame it didn't work out.

Review rating: 1.0

The Parker Hotel earned all 5 stars. After staying at most of the 3–4 star hotels in downtown Vancouver, I think this might be my new favorite. First off, I called ahead to ask for a favor, an early check-in (about one hour), and when I arrived, not only was the check-in process smooth, but my room was ready early. I was even given the option of a room with a view or one facing the back for added privacy. I chose a fourth-floor room tucked away at the back of the hotel. The room had a very unique layout, was super clean, and well-appointed, with floor-to-ceiling windows, quality window coverings, and really nice quality furniture. It was also very quiet, smelled amazing, and even included a fully stocked mini fridge. Unfortunately, I didn’t have time to check out the amenities, so I’ll save that for next time. My only (very minor) piece of feedback: I really dislike when hotels require passwords for Wi-Fi. It feels unnecessary and can be frustrating when you’re tired and scrambling to find your key card holder, especially when the code isn't even written on the holder and you have to call the front desk because you forgot what the young man working reception said 8 hours prior. Wi-Fi was also very slow and ended up using my hotspot. The neighborhood is safe and centrally located, but it can be a bit confusing to navigate. It’s surrounded by high-end condo buildings, and while grocery stores are about a block and a half away, there aren’t any convenience stores in the immediate area. Overall, exceeded my expectations and will be back for sure.

Review rating: 5.0

As many other reviewers have mentioned, this hotel is old. But the cons outweighed the pros for us. I don’t plan to come back here. These were the issues we had with our room: - wifi sporadic and unpredictable - Dishwasher doesn’t work half the time - One of the kitchen outlets didn’t work - We had two bed rooms two bathrooms. One of the showers was ridiculously hard to adjust the temperature. It was either burning hot or too cold. Everyone in our hotel room ended up using the other shower. - Our bedroom didn’t have outlets close to the bed, therefore we charged our phone by the door and had to physically get out of bed to turn off our iPhone alarms. - You really cannot put the room key in the same pocket as your phone or credit cards. Do it once and your key is no good. - There is a fireplace, but they only let you put the duraflame type of log in there for safety reasons. That log doesn’t get super hot, so I don’t see much value in using the fireplace (unless you really want the visual effect…?). Only good things: - dogs allowed - Room is old but clean - Had most of the appliances we needed and gave us extra bowls when we asked - Location is nice (but no good views from our room).

Signal: 0.0%

First off, I should say hats off to the staff. They were truly professional and friendly. I would also say that the hotel provides good value for money, and it with an easy hop on the bus to downtown Vancouver. The room was decent, but I thought the room needed ventilation, and with no windows that can open to let in fresh air, I let the bathroom fan run overnight to pull in air (at least I thought that may pull in air through the tiny gaps under the doors). My beef however is with the Internet. In the five days that I stayed there, the internet never worked. I think the dial-up which I had in the 90s were better. I ended up resorting to use data on my phone to create hotspots. I asked at the front-desk, and they said it is due to the number of guests staying at the hotel. However, I found the internet never to work - regardless of the time of the day, and me trying to use if in odd hours of the night (had some jet lag). The second pain point was getting receipts so that I could expense my business trip. I had two consecutive bookings, and on checkout, their systems did not work. So they said they would email me my receipt. I got the receipt for one of the stays, but have called in multiple times for the remaining one. They had systems issues again. Still waiting, and I think I may need to keep on calling till I have that sorted out. So while I think the location is great, it provides an affordable stay in Vancouver, the Internet and getting my receipts has been a hassle factor that I would have preferred not to deal with.

Signal: 0.0%

For what they charge per night, I was certainly expecting more. The suite we rented was just ok. I have stayed in much nicer rooms for much less. I suppose they can get away with it because they are right in the core of Vancouver. They charge for wifi ($14.50 a day).. that was very surprising considering the amount we payed already and the fact that almost everywhere else offers it free.... get with it. Parking was an additional $48 bucks per day. Again, I guess they can get away with that because of their location. I definitely won’t be staying here again and unfortunately don’t think I’ll be recommending it to anyone.

Signal: 0.0%