Cleanliness review insights for Canada, Hotels

Our stay at the Fairmont Pacific Rim was, without question, the most exceptional luxury hotel experience I have ever had — and I have traveled extensively throughout Europe, the USA, Africa, and Asia. We stayed in a Gold Suite, and from the moment we arrived, every detail was flawless. The Gold experience felt truly elevated — private, refined, and thoughtfully curated. The restaurant was outstanding. We dined in a private room, the food was exceptional, and our server was attentive, knowledgeable, and genuinely warm. The lounge and bar are stunning — trendy, beautifully designed, and vibrant — and again, the service was impeccable. The spa facilities are extraordinary. The hot tub, the hydrotherapy shower (absolutely to die for), and the spacious, spotless steam room created the most relaxing atmosphere. Everything throughout the hotel felt pristine, fresh, and meticulously maintained. One of the most thoughtful touches came Sunday morning when the concierge informed me they could arrange transportation to and from church. Not only did they provide a ride, but they also ensured I had bottled water for the journey. That level of service truly stands out. After church, I enjoyed breakfast overlooking the water — the view was breathtaking. The healthy, gluten-free options were excellent, and the cappuccino was perfection. When we checked out and valet brought our vehicle around, I was amazed to see that the inside of my car had been tidied and cleaned. It was such an unexpected and generous touch. Every element of our stay exceeded expectations. The Fairmont Pacific Rim sets the standard for luxury, service, and attention to detail. We are incredibly grateful for the experience and will absolutely be returning. Thank you for an unforgettable stay.

5 minutes from the station. The room is large and clean. Breakfast starts at 05:30, which is very convenient when you can't sleep due to jet lag. Great.

A 1 star hotel for a 5 star price. Rooms are unbelievably small and in poor condition but they seem to be reasonably clean. Window had a view of concrete wall. It was quiet.

$1700 for wall views & broken lights Location was great, rooms were clean, hotel was nice and clean. The smoke alarm in my room began beeping in the late evening, so I called the front desk, they promptly had someone come up to change the battery. The next morning, the lights in the bathroom wouldn’t work. Called concierge, they said they would send someone up. I waited 30 minutes and no body came. I had an event to get to that morning so I began getting myself ready in the dark. Tried messing with the lights again and they worked. Called concierge to let them know it was working again and they told me “yeah they turned it back on, no one is coming up”. ‘Ummm, that information would have been helpful 30 minutes ago’ I think to myself. Views. My view was of some dead plants and a wall. All of these things wouldn’t have felt so bad if my stay didn’t cost nearly $1700 for 2 nights! Wouldn’t stay here again.

100/10 Absolutely Perfect Stay Booked this hotel for a last minute spontaneous 4 day/3 night trip to Toronto -- wasn't expecting to fall in love but I did!! 10s across the board, no complaints. As a solo female traveler, safety is my #1 concern when I stay anywhere, and I felt extremely safe at this hotel! Loved having it as my home base after fun days of exploring the city. Rooms were beautiful and looked exactly like the pictures. Spacious, clean, and you could tell every bit of the design was planned with the guests in mind: light switch panels by the bedside, extra bathroom goodies, automated toilet with heated seats! Truly felt like a luxurious escape without breaking the bank. Reception and bar/cafe in the lobby were just as gorgeous too. About a 10-15 min walk to major attractions like the CN tower, Rogers Centre etc and a block away from the nearest streetcar stop. Great location if you wanna stay in the city but far enough away to not have to deal with the noise and crowds. So many amazing food spots in the area in any direction you walk in. Staff went above and beyond every day. Everyone was genuinely kind, accommodating, and never made you feel like a bother. Special thank you to Khrystyna for being so welcoming and generous at check-in! Looking back I wish I extended my trip so I could've stayed longer. Will definitely be staying here again if I am ever in the Toronto area.

Ok but not great Spent a couple of nights here recently. Not bad but not great. Breakfast was pretty disappointing. The rooms are small but clean. The hall needed attention. Bed was comfortable. Reasonably quiet for a corner room. Friendly staff.

The rooms are always so clean and comfortable. The location is perfect; close to Stanley Park and lots of wonderful restaurants and the shopping district. The staff is exceptional, friendly and helpful.

Review rating: 5.0

I increased the rating solely due to the service in Reign I was going to give a 3 star rating because the rooms and bathrooms are not of a 5 star quality. Our bathroom was small and tired with a shower in the bath and shower curtain. Bedroom got a lot of noise through the wall (from people who weren’t being unduly noisy) and was also tired. At check (6pm on a Friday) the noise /beat pulsating through the lobby meant we could hardly hear what was being said to us. But the service in Reign turned this into a 5 star review. Michelle and Kevin were outstanding. So friendly and helpful, attentive and interesting. They really made our stay. They are a real asset to the hotel.

Review rating: 5.0

Our stay at the Fairmont Pacific Rim was, without question, the most exceptional luxury hotel experience I have ever had — and I have traveled extensively throughout Europe, the USA, Africa, and Asia. We stayed in a Gold Suite, and from the moment we arrived, every detail was flawless. The Gold experience felt truly elevated — private, refined, and thoughtfully curated. The restaurant was outstanding. We dined in a private room, the food was exceptional, and our server was attentive, knowledgeable, and genuinely warm. The lounge and bar are stunning — trendy, beautifully designed, and vibrant — and again, the service was impeccable. The spa facilities are extraordinary. The hot tub, the hydrotherapy shower (absolutely to die for), and the spacious, spotless steam room created the most relaxing atmosphere. Everything throughout the hotel felt pristine, fresh, and meticulously maintained. One of the most thoughtful touches came Sunday morning when the concierge informed me they could arrange transportation to and from church. Not only did they provide a ride, but they also ensured I had bottled water for the journey. That level of service truly stands out. After church, I enjoyed breakfast overlooking the water — the view was breathtaking. The healthy, gluten-free options were excellent, and the cappuccino was perfection. When we checked out and valet brought our vehicle around, I was amazed to see that the inside of my car had been tidied and cleaned. It was such an unexpected and generous touch. Every element of our stay exceeded expectations. The Fairmont Pacific Rim sets the standard for luxury, service, and attention to detail. We are incredibly grateful for the experience and will absolutely be returning. Thank you for an unforgettable stay.

Signal: 0.0%

5 minutes from the station. The room is large and clean. Breakfast starts at 05:30, which is very convenient when you can't sleep due to jet lag. Great.

Signal: 0.0%

A 1 star hotel for a 5 star price. Rooms are unbelievably small and in poor condition but they seem to be reasonably clean. Window had a view of concrete wall. It was quiet.

Signal: 0.0%

$1700 for wall views & broken lights Location was great, rooms were clean, hotel was nice and clean. The smoke alarm in my room began beeping in the late evening, so I called the front desk, they promptly had someone come up to change the battery. The next morning, the lights in the bathroom wouldn’t work. Called concierge, they said they would send someone up. I waited 30 minutes and no body came. I had an event to get to that morning so I began getting myself ready in the dark. Tried messing with the lights again and they worked. Called concierge to let them know it was working again and they told me “yeah they turned it back on, no one is coming up”. ‘Ummm, that information would have been helpful 30 minutes ago’ I think to myself. Views. My view was of some dead plants and a wall. All of these things wouldn’t have felt so bad if my stay didn’t cost nearly $1700 for 2 nights! Wouldn’t stay here again.

Signal: 0.0%