Topic

Value review insights for United States, Hotels

Detailed Value analysis for United States, Hotels.

This view focuses on Value signals in United States, Hotels to help you understand what guests mention most.

Use the linked insight articles to check examples, then prioritize one fix your team can execute this week. Value United States, Hotels

Scope navigation

This topic view focuses on Hotels in United States. Use country-level context first, then move to subdivision and city pages to verify where the pattern is strongest.

Related topic signals

Compare United States, Hotels against nearby topics before deciding whether this signal is isolated or part of a wider pattern.

Key takeaway

Start with the largest deviation, confirm confidence, then move through the guided journey to execute quickly.

Current scope

United States, Hotels

Largest gap

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Confidence

206,673 reviews analyzed across 2 platforms.

Key Stats

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps
Signal balance: +0.3pp

Complaint signal

9.4%

Praise signal

9.6%

Tripadvisor
Signal balance: +3.7pp

Complaint signal

9.0%

Praise signal

12.7%

Context

Coverage

2484 insight pages mention Value in this scope.

Signal strength

Complaint signal is 9.2% across available platforms.

Praise signal is 11.2% across available platforms.

Next step

Use these topic signals to prioritize one operational change, then check fresh reviews to confirm impact.

Compare United States against Hotels peers in other countries to separate local dynamics from global patterns.

Value patterns usually point to operational choices that directly affect conversion and repeat visits for Hotels.

Evidence behind this topic

  • Value groups review language such as pricing, pricey, overpriced, small portion, expensive, and budget, so the signal stays tied to concrete guest wording rather than a generic score.
  • United States, Hotels uses 206673 analyzed reviews across 2 platforms, 32 locality records, and 2484 supporting insight pages for Value.
  • Google Maps has the strongest complaint signal for Value at 9.4%, compared with a measured average of 9.2% across platforms.
  • Tripadvisor has the strongest praise signal for Value at 12.7%, compared with a measured average of 11.2% across platforms.

Comparison

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Top recurring drivers

These are the strongest recurring drivers behind this topic in the current scope.

Google Maps Top complaints
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.
Google Maps Top complaints
Over priced
Google Maps Top praises
Good value
Google Maps Top praises
Good price
Tripadvisor Top complaints
$100 PER NIGHT SECURITY DEPOSIT!!!!!! Since I was forced to pick from the list of hotels for the (money hungry) PBR tourneys, that are “stay to play”- we decided the Double Tree Hilton. Typically try to stay at a Hilton. However, upon check in (and NEVER ONCE discussed prior to, given a heads up when booking, nothing) we were enlightened that we had a $100/PER NIGHT security deposit, that would be refunded 3-5 business days after checkout!!! So on top of my obnoxiously expensive hotel room, I’m now told they’re gonna hold another $500 BUCKS! Completely unacceptable to charge families that INSANE nightly deposit— seriously Atlanta JUST STOP, we stay at Hilton’s everywhere- it’s a $100 security deposit every where we go. Your fees caused a lot of anxiety for a TON of families, that are already stretched thin getting to these tournaments. IF THE ROOM was glamorous in any way, I might not even have such an issue- But the rooms are CRAP! Tiny, musky smell, smallest bathrooms- the whole room ain’t even worth $500. QUIT WITH YOUR STUPID SECURITY DEPOSITS! Will never be back, and I hope other families read this and steer clear!!!
Tripadvisor Top complaints
Lied about being a resort. Took the fee. No pool, no fitness, no bar, no restaurant. Just a dark painted barrack, next to Beverly Hills Center Mall. They give you a bath robe (to go where?). Charge a resort fee for that. The rooms are painted dark gray. Spacious, awright, but the only "resort" feature, is a small balcony. Horrible. Hallways are claustrophobic. No food. Room service? Fouggget it. Chipotle across the street. Parking was a nightmare. Small underground garage. Cars block each other in doubled spaces. I wasn't able to get any parking!!! Parked on the street, got up at 3am, 5am and 7am, to check for the ticket on my car. Horrible.
Tripadvisor Top praises
Best 5 Star in Houston My wife and I stayed in the Tower during Christmas 2023. We stayed at the Bungalow during our previous stay at the La Colombe. Having experienced both, we recommend staying in the limited Tower rooms, if available. They have a more modern finish and are worthy of the 5-star classification of the hotel. However, if you would like more square footage, then we would recommend the Bungalow(s). The Bungalows have modern finishes too, but some of it is dated (not too much to make them unworthy of a stay). Overall you cannot go wrong staying here relative to other options in the Houston market (if you want to stay at a 5-star hotel). We have stayed at a few other hotels in downtown Houston and so far this one has beaten the rest (think JW Marriot, etc... in a heads-up comparison). The staff was attentive to our needs and had little touches along the way during our stay (we don't want to ruin any of their sneaky surprises but needless to say there were more than one during our stay). The only knock we can think of is limited parking but their valet staff handled our car with care, so that ended up being a non-issue (so long as you bake in the daily valet cost into your budget). One last thing, location. You're on Montrose, which is definitely one of the main attractions of this hotel. It's not overwhelming driving on Montrose relative to some other locations in Houston and there is killer food all around this area. Check out Handies Douzo for some killer handrolls. Also, the food/drink options on site are worthy of a visit as well. Thank you La Colombe team for our wonderful stay during the holidays and we look forward to staying with you in the future.

Representative review quotes

Representative review excerpts add operational context to the topic signals.

Google Maps Complaint quote
Our room wasn't ready when I arrived (an hour after check-in time). The front desk just shrugged at me, as to say "it is what it is". No apology, nothing. There were other people who had been waiting for their room for longer than I was. The room was finally ready at 7pm. Other than that, I feel like hotel was not worth the price. The location was nice being so close to the Convention Center. It wasn't a horrible stay... it just felt budget. I had the King Executive Suite and I've had better rooms at Embassy Suites.

Review rating: 3.0

Google Maps Praise quote
Incredibly lovely little hotel, close to nearly everything in Seattle a tourist might want to visit, beautiful, well-kept rooms and a gorgeous rooftop deck where you can sit for hours watching the Seattle skyline at night. Great price too, for what’s on offer as bonus—free morning coffee and free bike shares to tour the city. As if that weren’t enough—they provide electric kettles, espresso machines, microwave and a large fridge for leftovers and a roomy safe for your belongings. Would recommend 100%.

Review rating: 5.0

Tripadvisor Complaint quote
Disappointing at best We’ve stayed at Best Western Plus locations elsewhere and were usually pleasantly surprised. This one? Not so much. While it’s conveniently located and airport shuttle is a plus, everything else was a let down. There is no coffee maker in the room although the website claims they have them. Nor is there a safe. The safety card says to check valuables with the front desk safety deposit box. That didn’t exist. The other amenities (shampoo, conditioner, lotion) are minuscule. I have medium length hair snd needed two bottles to wash it. Breakfast is lacking in that it’s not restocked regularly. Won’t stay here again.

Review rating: 2.0

Tripadvisor Praise quote
Nice hotel They left me check in way early for a small fee. Nice hotel

Review rating: 4.0

Evidence from source analysis

These snippets come from aggregated analysis text and highlight recurring language tied to this topic.

Google Maps Complaint signal
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Signal: 0.0%

Google Maps Complaint signal
Over priced

Signal: 0.0%

Google Maps Praise signal
Good value

Signal: 0.0%

Google Maps Praise signal
Good price

Signal: 0.0%

Tripadvisor Complaint signal
$100 PER NIGHT SECURITY DEPOSIT!!!!!! Since I was forced to pick from the list of hotels for the (money hungry) PBR tourneys, that are “stay to play”- we decided the Double Tree Hilton. Typically try to stay at a Hilton. However, upon check in (and NEVER ONCE discussed prior to, given a heads up when booking, nothing) we were enlightened that we had a $100/PER NIGHT security deposit, that would be refunded 3-5 business days after checkout!!! So on top of my obnoxiously expensive hotel room, I’m now told they’re gonna hold another $500 BUCKS! Completely unacceptable to charge families that INSANE nightly deposit— seriously Atlanta JUST STOP, we stay at Hilton’s everywhere- it’s a $100 security deposit every where we go. Your fees caused a lot of anxiety for a TON of families, that are already stretched thin getting to these tournaments. IF THE ROOM was glamorous in any way, I might not even have such an issue- But the rooms are CRAP! Tiny, musky smell, smallest bathrooms- the whole room ain’t even worth $500. QUIT WITH YOUR STUPID SECURITY DEPOSITS! Will never be back, and I hope other families read this and steer clear!!!

Signal: 0.0%

Tripadvisor Complaint signal
Lied about being a resort. Took the fee. No pool, no fitness, no bar, no restaurant. Just a dark painted barrack, next to Beverly Hills Center Mall. They give you a bath robe (to go where?). Charge a resort fee for that. The rooms are painted dark gray. Spacious, awright, but the only "resort" feature, is a small balcony. Horrible. Hallways are claustrophobic. No food. Room service? Fouggget it. Chipotle across the street. Parking was a nightmare. Small underground garage. Cars block each other in doubled spaces. I wasn't able to get any parking!!! Parked on the street, got up at 3am, 5am and 7am, to check for the ticket on my car. Horrible.

Signal: 0.0%

Quality and confidence

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Reviews analyzed

206,673

Collected reviews: 6,768,842 · Analysis coverage: 3.1%

Platforms covered

2

Last update

June 23, 2026

Guided journey

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Cross-platform discipline

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FAQ

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About this analysis

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Role
Review intelligence editorial team
Last updated
June 23, 2026
Market scope
United States, Hotels
Review texts analyzed
206,673
Platforms included
2

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Reviato's insights team publishes review intelligence built from public platform data, market-level aggregation, and documented analysis standards.