Location review insights for Illinois, United States, Restaurants

Chicken was burnt and overcooked. Staff are lazy and was too busy on their phones most of the time. Place wasn't bus. The bathroom and seating areas were not cleaned properly. Items weren't stocked such as cups and utensils. This location is not like it use to be.

Concept and food choices are great. It’s convenient and close to work. However, today I had it with how the employees/management treat customers like inconveniences and cattle. They are rude most times when replenishing the salad bar area and impatient with customers in general when they are trying to go about their daily work. I get you have a job to do but be polite, be kind, say excuse me nicely, announce to customers your intentions, instead of impatiently jumping in front of them. Explain their will be a delay or if you are exchanging an item in midst of someone serving themselves, at least apologize for the interruption. And this happens daily, I’m here daily to witness and experience it. Normally I just ignore or deal with it. But today’s experience was enough for me to just walk out and not spend money here anymore. An item I was literally serving myself was pulled away and taken without explanation, then the female manager impatiently telling me excuse me twice with an eye roll, so she can write name of dish on the glass. She then stared me down when I commented they could be more polite and explain their intentions. Step up your customer service, we are not doing you a favor, we are choosing to eat here and spend our money here. And if management is rude your staff will think it’s ok to behave the same.

Delivery orders from this location always manage to get “stolen” and the store is very unhelpful in handling the issue (if they ever even answer the phone). If these orders are genuinely being stolen then they should really implement a new system to make sure it doesn’t happen.

Hello Id love some under Cooked pasta with a half glass of wine!! This pretty much summed up my experience at Riccardo Trattoria. Zagat claimed “think-you’re-in-Italy”. Well not so much. I have been to Italia several times and the scam they have fooling people in Lincoln park seems to be working. Small portions with far from superior seafood seamed to be the norm at this establishment. Take my advice if you want authentic Italian food seek else where in Chicago, your money will be better spent.

$40 for 3 mini buttered white bread rolls filled with average lobster, wines are overpriced. nice area of sidewalk tables, very cramped bar area full of noxious sexist white guys.

Admittedly I've not been to 100 steakhouses, I have however been to many and I wouldn't put Swift & Sons up there. Yes, the service was good. Yes the burger was good. However, none of it was top rating. I was also disappointed by the atmosphere, there wasn't a buzz (though obviously that is very subjective). The house red though is very good.

It's just overall mediocre. I think overall all chipotle locations have gone downhill. It cost me over $20 for a quesadilla and guac. At almost $5 for just under 4 oz of guac, it needs to be better guac. The guac I got was just smashed avocado. It had no onion, salt, lime, or any kind of seasoning. I just don't think I will be patronizing any chipotle restaurants anymore. They charge sit down restaurant prices for lackluster food and poor portions.

Review rating: 3.0

We were seated upstairs this time around. It’s much quieter and no communal seating where you’re literally sitting next to other parties downstairs. The service is friendly and attentive. Marcos our server anticipated our needs, always checking in with us to see if we needed anything. The food pace was perfect, not rushed or too long of a wait for each course. We ordered through the restaurant week menu and also ordered the lamb sausage pizza. Everything was delicious and savory. The kale salad is big enough for two to share. The chorizo stuffed date wrapped in bacon was not overly spicy and savory. The paella was incredible, served hot in a mini cast iron pan so that the rice had yummy bits of crispy rice mixed in. Just wished that the shrimp was bigger. We loved the rice pudding…love the salt in the pistachio bits with the sweetness of the pudding. My only beef - The restaurant was not bashful to add the 3.5% hospitality fee. Why not just raise the prices??? Will return because the food and service is good. Atmosphere kind of bland. Nothing special.

Review rating: 5.0

Chicken was burnt and overcooked. Staff are lazy and was too busy on their phones most of the time. Place wasn't bus. The bathroom and seating areas were not cleaned properly. Items weren't stocked such as cups and utensils. This location is not like it use to be.

Signal: 0.0%

Concept and food choices are great. It’s convenient and close to work. However, today I had it with how the employees/management treat customers like inconveniences and cattle. They are rude most times when replenishing the salad bar area and impatient with customers in general when they are trying to go about their daily work. I get you have a job to do but be polite, be kind, say excuse me nicely, announce to customers your intentions, instead of impatiently jumping in front of them. Explain their will be a delay or if you are exchanging an item in midst of someone serving themselves, at least apologize for the interruption. And this happens daily, I’m here daily to witness and experience it. Normally I just ignore or deal with it. But today’s experience was enough for me to just walk out and not spend money here anymore. An item I was literally serving myself was pulled away and taken without explanation, then the female manager impatiently telling me excuse me twice with an eye roll, so she can write name of dish on the glass. She then stared me down when I commented they could be more polite and explain their intentions. Step up your customer service, we are not doing you a favor, we are choosing to eat here and spend our money here. And if management is rude your staff will think it’s ok to behave the same.

Signal: 0.0%

Delivery orders from this location always manage to get “stolen” and the store is very unhelpful in handling the issue (if they ever even answer the phone). If these orders are genuinely being stolen then they should really implement a new system to make sure it doesn’t happen.

Signal: 0.0%