Wait Time review insights for Illinois, United States, Restaurants

Tripadvisor

Complaint signal is 5.6%.

Praise signal is 19.4%.

Baseline signal is 6.2%.

Delta vs baseline is -0.6 points.

Google Maps

Complaint signal is 3.3%.

Praise signal is 4.2%.

Baseline signal is 3.8%.

Delta vs baseline is -0.5 points.

Google Maps

Top complaints

• "This is our go-to spot in Chicago because the quality of the food is truly exceptional. However, there are times when the service doesn't match the culinary excellence. For example, during a recent visit on a quiet Monday evening (around 9:00 PM), the host initially handled our request for a table of six with unnecessary hesitation and doubt, despite the dining room having plenty of open seating and no reserve tables. A more welcoming and efficient approach from the host stand would significantly improve the overall guest experience, which is crucial for a restaurant of this caliber. (0.0%)
• 4 to 6 employees will stand, visit, talk, and do their best to not make eye contact, while you wait in a line of one. (0.0%)
• 40 minutes on we didn't even get our bread and butter appetizer. Paid for drinks and left, otherwise I expect we would have been there all night waiting for our meal. (0.0%)

Top praises

• (1st time here!) Gino was spectacular with service & recommendations! Definitely will be coming back after having a blast my 1st time! (0.0%)
• 100 out of 10 experience, you WILL have a gr8 time (0.0%)
• 1st time trying Chicago deep dish, I like it. (0.0%)

Tripadvisor

Top complaints

• 1st of all it was so cold in the restaurant I had to ask for multiple napkins to cover myself. We asked to have the air conditioning raised a bit but don’t think that happened. It felt like a meat locker. So uncomfortable. Then the food was below mediocre. Definitely not worthy. Way too many restaurants in Chicago to try, unfortunately we wasted our time, money & energy on this one. Bummer. They need to raise their game to keep up. (0.0%)
• A very mediocre meal with very poor and slow service. We were stopped from leaving by the staff as we had not left enough of a tip!!!! (0.0%)
• After a long day in Chicago we ordered from Italian Village via DiorDash and the order was canceled because the dasher experienced issues with the restaurant. This I was our first experience with both the restaurant and doordash and it left a Bad Taste in our mouths. (0.0%)

Top praises

• $37 might seem pricey as the prix fixe for brunch at North Pond, but it is worth it! It is a 3 course meal, with creative, innovative offerings for each of the 3 courses. For my first course I had the red trout with dill cream and capers, accompanied by root vegetable slaw. This is the first time I have had red trout, and it was delicious. My second course was charred pork tenderloin with roasted baby carrots, maple sage bratwurst, pretzel spaetzle and sauerkraut. While the pork would have benefited from more time on the grill for a better sear, the overall dish was very tasty. Each item was delicious on its own merit, but they were even better layered up and adding in a little of the stone ground mustard provided. For my final course I had the Pumpkin Parfait served over gingerbread cake, accompanied by cranberry sorbet, spiced candied walnuts, and orange rondelles. It was heavenly! Service was well paced and very attentive. I almost forgot to mention that I started my brunch with a GREAT Bloody Mary. It is a rare treat to have such innovative, attractively presented, and very flavorful food in such a lovely setting. We will be back! (0.0%)
• 'Topo' had been highly recommended by a friend of ours who not only dines there when able, but has taken customers, suppliers, and other friends there repeatedly, so we knew to expect great things. That being said, he didn't do it justice. We both had the Perfect 7, which is more the seasonal tasting menu. If you think you have tasted everything from south of the border, as we had, you would be making a big mistake. We won't get into too many specifics as the menu does change and we don't want to stir the juices for an item that may not be there next time. We will say that starting with the sashimi-grade hiramasa with grilled field ripened Mexican pineapple to the dessert that included coconut prepared 3 ways, nothing was short of phenomenal. We did skip the squash, pumpkin seed sauce and tomato soup topped with a cured egg yolk and garnished with fresh truffle shavings. Oh, did we mentioned the grilled octopus served over chanterelle mushrooms, wild greens, roasted chayote and sea beans? Did we overlook the cheese course, yes it did say cheese, that included Yucatan Edam cheese served 3 ways? Almost forgot the slow-roasted suckling pig used for the pulled pork that is within blue corn tortilla course. And how could we not list the smoked duck and pork belly course? You get the idea. Service was top notch, our waiter was both informative and friendly, even challenging one of our group to a tequila drinking contest, but not during 'office' hours:). Speaking if tequila, I believe he said that they handle 150+ brands. As we write this review, we can't wait to go back and see what Chef Bayless has created the next time as we know the food and staff will outdo themselves once again. (0.0%)
• 20yrs ago, used to be plenty choice 'round the Chi of Cajun joints throwing a decent Fat Tuesday with an actual Zydeco band. No longer, in a world when everyone's Irish on 3/17 - a few beads & shrimp pass for Mardi Gras in every bar. Welcome to the new South Loop, where a FORMIDABLE effort was put forth by the Chicago Firehouse, making largely the right choices. Opting for a well curated & representative buffet, pans were kept full & the vittles HOT thru the evening. Purists may decry absence of a gumbo, spinach etouffee, or fish entree, but fresh warm beignets (smartly) served by roving waiters made up. Open seating, cash bar, plus automatic gratuity allowed for a plausible advertised entry of $55. Cloth tablecloths, napkins, & real cutlery proclaimed that the ample wait staff meant business. And then, there was the band.... traditional Preservation Hall style jazz (with a damn Sousaphone!) kept-em drankin'& dancing up front, with an occasional sashay around the dining hall! OUTRAGEOUS!! C'est une fait accompli! (0.0%)

Google Maps · Complaint quote

"Very disappointing experience with an online pickup order. I placed my order at 7:00 PM and scheduled it for 7:15 PM so it would be ready when I arrived. I got there at 7:17 PM, gave my name, and was told to wait “just a minute” because the order was almost being packed. After waiting another 12 minutes with no update, I went to the counter and spoke with the manager in the red shirt. Instead of apologizing, he was rude and dismissive. He said they had run out of chicken and asked if I wanted only breast meat, and when I explained I had already been waiting a long time, he replied, “but it’s only been 12 min since your order time so.” My order was finally given to me at 7:48 PM, more than 30 minutes after the scheduled pickup time, and no one even apologized. Terrible management, poor communication, and very bad handling of online orders."

Review rating: 1.0

Google Maps · Praise quote

"As always the best time and food Gino was hands down the best waiter I ever had keep up the great work love the beard"

Review rating: 5.0

Tripadvisor · Complaint quote

"The food was good, not fantastic. I’ve had lots better. The ambience was nothing special ,all open , tight, can hear other conversations. The wait staff was rude and unacceptable, the manager very unprofessional, when discussed the issues. Overpriced and a bad experience. Not worth 150.00$ Then being harassed once something was said."

Review rating: 1.0

Tripadvisor · Praise quote

"A huge thank you for your warm welcome and your exceptional cuisine. Each tapa was a real treat, full of flavors and generosity. We had a perfect time from start to finish. An unmissable address in Seville, which we would recommend. Thank you for this good time of warm and taste sharing."

Review rating: 5.0

""This is our go-to spot in Chicago because the quality of the food is truly exceptional. However, there are times when the service doesn't match the culinary excellence. For example, during a recent visit on a quiet Monday evening (around 9:00 PM), the host initially handled our request for a table of six with unnecessary hesitation and doubt, despite the dining room having plenty of open seating and no reserve tables. A more welcoming and efficient approach from the host stand would significantly improve the overall guest experience, which is crucial for a restaurant of this caliber."

Signal: 0.0%

"4 to 6 employees will stand, visit, talk, and do their best to not make eye contact, while you wait in a line of one."

Signal: 0.0%

"40 minutes on we didn't even get our bread and butter appetizer. Paid for drinks and left, otherwise I expect we would have been there all night waiting for our meal."

Signal: 0.0%

"(1st time here!) Gino was spectacular with service & recommendations! Definitely will be coming back after having a blast my 1st time!"

Signal: 0.0%

"100 out of 10 experience, you WILL have a gr8 time"

Signal: 0.0%

"1st time trying Chicago deep dish, I like it."

Signal: 0.0%

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