Noise review insights for New York, United States

Google Maps

Complaint signal is 6.0%.

Praise signal is 5.6%.

Tripadvisor

Complaint signal is 2.2%.

Praise signal is 2.8%.

Google Maps

Top complaints

• *Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel. (0.1%)
• 1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street (0.1%)
• A big thank you to Christopher at the reception! I have stayed at this hotel twice before and always enjoyed it. Unbeatable location and value. Unfortunately I got a bit unlucky this time with a room that was very noisy due to an AC being very close to the window from another building. Christopher immediately stepped in and accommodated. He ensured I was able to switch rooms for the remainder of my stay. The rooms are good size for NY and clean. Have a big TV and plenty of storage space. Will definitely come back again in the future. (0.1%)

Top praises

• A Gem in SOHO✨ My daughter and I stayed at The Broome for 2 weeks. Normally when away from home this long, its hard to get a good night´s sleep but we never had problems, we were well rested, the bed was so comfortable! Our room was very clean and quiet. The location is excellent, close to plenty of good restaurants and shops. Loved the quality of the breakfast. I especially liked their courtyard, its very charming! It was a nice space to relax whenever a break from the chaos of the city is needed. The staff were very professional. Thank you Michael, Jordan and Flo for all your help and kindness!! I highly recommend! (0.1%)
• A great hotel in a nice quiet neighborhood. Close to subway/buses and lots of restaurants and music/comedyclubs (10 min walk). Had a deluxe kingsizebed room either a view over Hudson. Great room with lots of space for our suitcases. Large bathroom and good smelling schampoo/lotion. Overall a very nice room. Hotel has a very nice and polite staff that helps you with all your questions. The coffeeshop offers free coffee so that’s a plus. Rooftop bar also great drinks and service (happy hour almost every day). Yes they take resortfee (which most NY-hotels does)and a deposit for 100 dollars/night (you get that back). And they clean the rooms later than we are used to. Stayed for four nights couldn’t be more happy with our stay! Great hotel (0.1%)
• A nice hotel in the heart of Soho. It’s beautifully decorated and has a nice quiet vibe. It doesn’t have a ton of amenities, but the staff are friendly and everything was quite nice. (0.1%)

Tripadvisor

Top complaints

• "Are we at Per Se or are we at Applebee's?" This was the question on our minds as we ate dinner. Buyer beware - do not come to Per Se if you are expecting a refined and elegant dining experience. Per Se has no expected standards of attire and behavior being enforced confirmed by its own maitre d Alex Pimentel. This failure of the purported three Michelin star institution greatly reduced the quality and enjoyment of our experience and was far below what we have experienced in the past at Per Se or other three Michelin star restaurants. One table in our direct view had two very old men with two teenaged-looking girls. One girl was wearing sweatpants, a crop top, and flip flops. The other girl was wearing a sweatshirt and sneakers. One of the old men had a little black puppy with him and Per Se allowed the puppy to run around the floor of the dining room throughout the dinner. Another table next to us was obnoxiously loud throughout the evening, taking over the space and taking away from everyone else's enjoyment. It was clear from the circus around us that Per Se has no standards for guest attire or behavior and does not care about guest experience at all. When I wrote to the restaurant after our dinner to share our feedback, the maitre d Alex Pimentel asked me to call him to talk. After playing phone tag a couple times, we were finally able to connect. Alex began the phone conversation by flippantly stating "I understand you had a problem with some guests who weren't dressed as nicely as you would have liked?" Wow. This is the guy they put in charge of guest relations? What a great attitude for the job. Alex ended up wasting 20 minutes of my time by making up excuses for every single aspect of our underwhelming dining experience. According to Alex: 1) Per Se does not have a dress code for women, only for men. Women can apparently dine in a string bikini and flip flops. Alex says: "Per Se gets people from all walks of life and unfortunately we really only enforce a dress code for men." 2) Alex said the old men were hotel guests and that they were dining with their "nieces or daughters." I told him that we could not care less where the old men were lodging or the nature of their relationship with the teenaged girls, but that the young women should at the very least not be wearing sweatpants, crop tops, flip flops, sweatshirts, and sneakers. Alex once again reiterated that there is no dress code for women. 3) Alex could not come up with an excuse for the puppy running around. 4) Alex said that if we were disappointed at any point in the evening with our experience, the burden was on us to try to create the experience we want. Alex said we should have complained about the other guests (all seated within earshot) and we may have been reseated space permitting. So a three Michelin star restaurant is putting the onus on its guests to create a fine dining experience. Why would it be on guests to make sure Per Se enforces basic standards of attire and behavior of other guests? When Per Se allows a circus in its dining room, Per Se is not going after a three Michelin star experience. When the maitre d tells guests that it is actually their burden and responsibility to create a pleasant and enjoyable experience, there is something terribly wrong with the training and culture at Per Se. 5) Food: lobster was extremely chewy like bubblegum. The chicken was bland and a bit rubbery. Loved the crispy skin on the bass. Lamb was just lamb, but on the tougher side. The wagyu was unremarkable. Black truffle pasta was delicious with a generous shaving of truffles. 6) Service: star is for Maris who was fantastic and we appreciated her excellent service and professionalism. Maris seemed to be the only one we encountered at Per Se who was aware that the restaurant is supposed to provide a three Michelin star experience. The wine pairing was $350 and the sommelier was perfunctory and inattentive. Alex concluded our phone conversation with an underwhelming, "well in the future please reach out to me to coordinate your next visit to Per Se." He didn't even offer a genuine apology without excuses or any gesture of good will from the restaurant. Will we be coming back to Per Se after this experience and Alex's response to our feedback? As Randy Jackson once eloquently stated, "Yeah that's gonna be a no from me, dawg." (0.0%)
• $220 for 2 burgers, a salad of lettuce and bread and a plate of pasta and 4 watered beers. Very loud volume. Tourist scam (0.0%)
• A dinner experience at this well-rated restaurant: It was full. Service was friendly -the food was plentiful, but of medium quality – but above all, the noise was hellish with the impossibility of getting along with our neighbour. All the customers and waiters were screaming to chat. An evening without any pleasure!!!!! (0.0%)

Top praises

• 11/19/22. Pre-pandemic and again now, we search for Manhattan restaurants where the food is well prepared and delicious, and the ambience is calm, lovely, & QUIET. As we found NOCELLO through reviews on Trip advisor, I am now writing to thank those who pointed us there, and add our praise. I also want to thank the owner, Constantino, who personally added to our enjoyment of the evening. (0.0%)
• 4 of us get together every year for dinner , San Gennaro zeppoles, music, & a good time. We randomly select a locale to try, this time it was Grotta Azzurra. The wine, food ,all tasty! Very accommodating for large parties of 4 +. (0.0%)
• A friend and I took our teens for dinner and they are already asking to go back. It was a vibe, music was excellent (throwback 90s/00s). Highly recommend the grilled cheese and tomato soup dumplings, all of the bites on toast, bbq fries and truffle mac n cheese. Cocktails were also really good. Service was a little slow but the waitstaff were really apologetic and the restaurant was packed. Overall we had a great last meal in the city. Will be going back on our next visit for sure (0.0%)

Google Maps · Complaint quote

"The alarm clock in my room went off at 6am was obnoxious - wasn't reset from the last guest. The staff was nice but the hallways were loud like I couldn't decompress in the room and the window was facing a brick wall. The area was more hudson then SoHo. It was OK but for the price I wouldn't be back; wasn't my favorite."

Review rating: 3.0

Google Maps · Praise quote

"My recent stay at (The Mercer) was phenomenal, and I also proposed to my girlfriend. Tomás was absolutely integral in helping making this moment special and is responsible for it being so memorable and effortless. He treated my family, guests and my girlfriend and I with utmost hospitality, warmth and made us feel incredibly special. For the proposal, Tomás had housekeeping leave rose petals covering the entire room and bed, chilled champagne, caviar and a beautiful card from (The Mercer) family - incredibly special and above and beyond what I was expecting. Without Tomás this wouldn’t have been possible. I also have to share gratitude to Karl, Nate and housekeeping for being amazing and so attentive. Tatiana and Alejandro from Sartianos attention to detail and phenomenal service was exceptional. My family and guests kept saying how incredible the evening was. The room was exquisite - ultra quiet - double or even triple pained windows, a fantastic view of Prince St. and the bed was monumentally comfortable. We had room service the following morning and felt truly pampered and special. Thank you again Tomás for making my engagement truly unforgettable. (The Mercer) is a special place and so are the staff 🙏🏼"

Review rating: 5.0

Tripadvisor · Complaint quote

"This place was TERRIBLE! Extremely loud with the different singers walking from table to table begging for money. We had not been seated for 5 minutes before (1) singer started walking around with the tip bucket. The food is way overpriced, with (1) hamburger costing $26.75. They threw confetti from the top floor, which landed in our drinks and food. It was also dirty inside, and the food tasted terrible and cold! Way overpriced, Extremely Loud, Terrible Food! NOT worth the price! My kids could not wait to leave!"

Review rating: 1.0

Tripadvisor · Praise quote

"Excellent in every way! Location, view, quiet! Conveniently located. If you want to avoid mid town or uptown, like me, then this is the right hotel. Quiet to sleep in, comfortable, and they actually cleaned my room without giving me ‘environmental BS excuses’. This is my hotel whenever I go back to NYC. Thank you!!"

Review rating: 5.0

"*Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel."

Signal: 0.1%

"1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street"

Signal: 0.1%

"A big thank you to Christopher at the reception! I have stayed at this hotel twice before and always enjoyed it. Unbeatable location and value. Unfortunately I got a bit unlucky this time with a room that was very noisy due to an AC being very close to the window from another building. Christopher immediately stepped in and accommodated. He ensured I was able to switch rooms for the remainder of my stay. The rooms are good size for NY and clean. Have a big TV and plenty of storage space. Will definitely come back again in the future."

Signal: 0.1%

"A Gem in SOHO✨ My daughter and I stayed at The Broome for 2 weeks. Normally when away from home this long, its hard to get a good night´s sleep but we never had problems, we were well rested, the bed was so comfortable! Our room was very clean and quiet. The location is excellent, close to plenty of good restaurants and shops. Loved the quality of the breakfast. I especially liked their courtyard, its very charming! It was a nice space to relax whenever a break from the chaos of the city is needed. The staff were very professional. Thank you Michael, Jordan and Flo for all your help and kindness!! I highly recommend!"

Signal: 0.1%

"A great hotel in a nice quiet neighborhood. Close to subway/buses and lots of restaurants and music/comedyclubs (10 min walk). Had a deluxe kingsizebed room either a view over Hudson. Great room with lots of space for our suitcases. Large bathroom and good smelling schampoo/lotion. Overall a very nice room. Hotel has a very nice and polite staff that helps you with all your questions. The coffeeshop offers free coffee so that’s a plus. Rooftop bar also great drinks and service (happy hour almost every day). Yes they take resortfee (which most NY-hotels does)and a deposit for 100 dollars/night (you get that back). And they clean the rooms later than we are used to. Stayed for four nights couldn’t be more happy with our stay! Great hotel"

Signal: 0.1%

"A nice hotel in the heart of Soho. It’s beautifully decorated and has a nice quiet vibe. It doesn’t have a ton of amenities, but the staff are friendly and everything was quite nice."

Signal: 0.1%

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