Noise review insights for United States, Hotels

Google Maps

Complaint signal is 6.0%.

Praise signal is 5.5%.

Baseline signal is 5.8%.

Delta vs baseline is 0.2 points.

Tripadvisor

Complaint signal is 0.9%.

Praise signal is 1.9%.

Baseline signal is 5.7%.

Delta vs baseline is -4.7 points.

Google Maps

Top complaints

• *Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel. (0.1%)
• 1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street (0.1%)
• A big thank you to Christopher at the reception! I have stayed at this hotel twice before and always enjoyed it. Unbeatable location and value. Unfortunately I got a bit unlucky this time with a room that was very noisy due to an AC being very close to the window from another building. Christopher immediately stepped in and accommodated. He ensured I was able to switch rooms for the remainder of my stay. The rooms are good size for NY and clean. Have a big TV and plenty of storage space. Will definitely come back again in the future. (0.1%)

Top praises

• A Gem in SOHO✨ My daughter and I stayed at The Broome for 2 weeks. Normally when away from home this long, its hard to get a good night´s sleep but we never had problems, we were well rested, the bed was so comfortable! Our room was very clean and quiet. The location is excellent, close to plenty of good restaurants and shops. Loved the quality of the breakfast. I especially liked their courtyard, its very charming! It was a nice space to relax whenever a break from the chaos of the city is needed. The staff were very professional. Thank you Michael, Jordan and Flo for all your help and kindness!! I highly recommend! (0.1%)
• A great hotel in a nice quiet neighborhood. Close to subway/buses and lots of restaurants and music/comedyclubs (10 min walk). Had a deluxe kingsizebed room either a view over Hudson. Great room with lots of space for our suitcases. Large bathroom and good smelling schampoo/lotion. Overall a very nice room. Hotel has a very nice and polite staff that helps you with all your questions. The coffeeshop offers free coffee so that’s a plus. Rooftop bar also great drinks and service (happy hour almost every day). Yes they take resortfee (which most NY-hotels does)and a deposit for 100 dollars/night (you get that back). And they clean the rooms later than we are used to. Stayed for four nights couldn’t be more happy with our stay! Great hotel (0.1%)
• A nice hotel in the heart of Soho. It’s beautifully decorated and has a nice quiet vibe. It doesn’t have a ton of amenities, but the staff are friendly and everything was quite nice. (0.1%)

Tripadvisor

Top complaints

• Very confusing if breakfast is included, as the breakfast team didn't know. Breakfast in general is really bad. Food assortment is very limited, quite expensive and not tasty at all. Coffee is a bad machine and no oat milk. Not the level that I expected. 10 Dollar per day (as I learnt at the checkout) is not enough to have a full breakfast. However, I skipped the other days as it was not worth to spend any time or money. The room was nice, however I woke up at 6 in the morning as somebody were listening to music quite loud in the room next to me. No small amenities (in the bath) were provided. Overall just a ok experience. Best was the location and the area. (0.9%)

Top praises

• Amazing location extremely close to multiple subway lines, with average time of about 10-25 min to any location in Manhattan. Exceptional room, especially the one looking over Brooklyn Bridge to which we were upgraded to free of charge. Quite clean room, very quiet with a very nice daily service. (0.9%)
• Excellent in every way! Location, view, quiet! Conveniently located. If you want to avoid mid town or uptown, like me, then this is the right hotel. Quiet to sleep in, comfortable, and they actually cleaned my room without giving me ‘environmental BS excuses’. This is my hotel whenever I go back to NYC. Thank you!! (0.9%)

Google Maps · Complaint quote

"The alarm clock in my room went off at 6am was obnoxious - wasn't reset from the last guest. The staff was nice but the hallways were loud like I couldn't decompress in the room and the window was facing a brick wall. The area was more hudson then SoHo. It was OK but for the price I wouldn't be back; wasn't my favorite."

Review rating: 3.0

Google Maps · Praise quote

"My recent stay at (The Mercer) was phenomenal, and I also proposed to my girlfriend. Tomás was absolutely integral in helping making this moment special and is responsible for it being so memorable and effortless. He treated my family, guests and my girlfriend and I with utmost hospitality, warmth and made us feel incredibly special. For the proposal, Tomás had housekeeping leave rose petals covering the entire room and bed, chilled champagne, caviar and a beautiful card from (The Mercer) family - incredibly special and above and beyond what I was expecting. Without Tomás this wouldn’t have been possible. I also have to share gratitude to Karl, Nate and housekeeping for being amazing and so attentive. Tatiana and Alejandro from Sartianos attention to detail and phenomenal service was exceptional. My family and guests kept saying how incredible the evening was. The room was exquisite - ultra quiet - double or even triple pained windows, a fantastic view of Prince St. and the bed was monumentally comfortable. We had room service the following morning and felt truly pampered and special. Thank you again Tomás for making my engagement truly unforgettable. (The Mercer) is a special place and so are the staff 🙏🏼"

Review rating: 5.0

Tripadvisor · Complaint quote

"Very confusing if breakfast is included, as the breakfast team didn't know. Breakfast in general is really bad. Food assortment is very limited, quite expensive and not tasty at all. Coffee is a bad machine and no oat milk. Not the level that I expected. 10 Dollar per day (as I learnt at the checkout) is not enough to have a full breakfast. However, I skipped the other days as it was not worth to spend any time or money. The room was nice, however I woke up at 6 in the morning as somebody were listening to music quite loud in the room next to me. No small amenities (in the bath) were provided. Overall just a ok experience. Best was the location and the area."

Review rating: 3.0

Tripadvisor · Praise quote

"Excellent in every way! Location, view, quiet! Conveniently located. If you want to avoid mid town or uptown, like me, then this is the right hotel. Quiet to sleep in, comfortable, and they actually cleaned my room without giving me ‘environmental BS excuses’. This is my hotel whenever I go back to NYC. Thank you!!"

Review rating: 5.0

"*Worst value in NYC* The rooms are small, very loud, and look like they’re from the ‘70’s. The room was $500 per night, see the photos below. The bathroom didn’t include any amenities, just soap. Staff were very friendly but value for the room is shocking, I would never recommend Sohotel."

Signal: 0.1%

"1. Air conditioner is ridiculously loud 2. Only one out of the three elevators work 3. The TV can’t be connected to any signals so you can’t watch anything. 4. Very loud noises from the street"

Signal: 0.1%

"A big thank you to Christopher at the reception! I have stayed at this hotel twice before and always enjoyed it. Unbeatable location and value. Unfortunately I got a bit unlucky this time with a room that was very noisy due to an AC being very close to the window from another building. Christopher immediately stepped in and accommodated. He ensured I was able to switch rooms for the remainder of my stay. The rooms are good size for NY and clean. Have a big TV and plenty of storage space. Will definitely come back again in the future."

Signal: 0.1%

"A Gem in SOHO✨ My daughter and I stayed at The Broome for 2 weeks. Normally when away from home this long, its hard to get a good night´s sleep but we never had problems, we were well rested, the bed was so comfortable! Our room was very clean and quiet. The location is excellent, close to plenty of good restaurants and shops. Loved the quality of the breakfast. I especially liked their courtyard, its very charming! It was a nice space to relax whenever a break from the chaos of the city is needed. The staff were very professional. Thank you Michael, Jordan and Flo for all your help and kindness!! I highly recommend!"

Signal: 0.1%

"A great hotel in a nice quiet neighborhood. Close to subway/buses and lots of restaurants and music/comedyclubs (10 min walk). Had a deluxe kingsizebed room either a view over Hudson. Great room with lots of space for our suitcases. Large bathroom and good smelling schampoo/lotion. Overall a very nice room. Hotel has a very nice and polite staff that helps you with all your questions. The coffeeshop offers free coffee so that’s a plus. Rooftop bar also great drinks and service (happy hour almost every day). Yes they take resortfee (which most NY-hotels does)and a deposit for 100 dollars/night (you get that back). And they clean the rooms later than we are used to. Stayed for four nights couldn’t be more happy with our stay! Great hotel"

Signal: 0.1%

"A nice hotel in the heart of Soho. It’s beautifully decorated and has a nice quiet vibe. It doesn’t have a ton of amenities, but the staff are friendly and everything was quite nice."

Signal: 0.1%

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