Location review insights for New York, United States

Google Maps

Complaint signal is 3.8%.

Praise signal is 32.6%.

Tripadvisor

Complaint signal is 1.4%.

Praise signal is 14.2%.

Google Maps

Top complaints

• 1/27/2026 Everyone knows NYC is a mess right now because of the snow storm. Put my car to double park next to where the hotel puts their garbage cans while I wait for my wife to walk to the car. The door man was so rude and tells me this area is for guests who are checking in and forces me to leave the area and meanwhile my wife was still stuck out in the cold. People are such a disgrace with no soul! (0.1%)
• A little disappointed because the pool and hot tub were not in working order. There is nowhere to just relax in the lobby. I sat, not knowing, it was considered part of the restaurant area. A guy from the restaurant rudely told me I couldn't not sit there because they might need those seats. I was sitting on a couch by the fireplace. This was not one of my best hotel stays. (0.1%)
• a room for $1,000 for 1 night & after 24 hours, wifi is not free which is very disappointing. it is not worth staying in this hotel. the pictures online really make you want to stay at this hotel but it catfished my partner & i. first thing we noticed was people sleeping the lobby floor & sitting area. the receptionist desk were very unprofessional & seem like they did not like their job. there was no toiletries kit ( shower cap, mini hairbrush, toothpicks ) in the room.. we only had 1 used toilet roll in the room & 1 small hand towel. i do not recommend this hotel (0.1%)

Top praises

• "Had a fantastic time at Hotel Hugo! The design is sleek, the staff is attentive, and the location is unbeatable. Loved exploring SoHo and coming back to this chic oasis. Can't wait to return!" (0.1%)
• ... my seven day solo vaca over xmas in NYC almost went south when I checked in at the Tillary. There was nothing wrong with the room, it just wasn't to my liking. Yoli (sp?) at the front desk cheerfully sent me to a different room that was much more to my liking. So much so that I booked the for the same dates next year. Since I'm an old Geezer when it comes to new technology, Emily at the front desk commandeered my phone and hooked me up with her best rate for next Christmas and threw in some nice amenities. The hotel is a rock solid structure in a great location - a minutes walk away from the Brooklyn Bridge gateway to Manhattan. And the staff was great - friendly and efficient. Go see. (0.1%)
• 3 star hotel not 4. Good location tho. (0.1%)

Tripadvisor

Top complaints

• A friend took me to Molyvos for my birthday. I have passed by it many times but never stopped in because the exterior wasn't anything eye-catching. However, I got a big surprise when I stepped it. The decor is fabulous. It had the feel of a classy french bistro. The food was excellent and the service was superb. This would be a great place for a romantic evening for two or to impress guests from out of town. Yes, as in most restaurants in NYC, you will be sitting cheek to jaw, but I did not feel anyway claustrophobic. However, I noticed the bar area was quite small, where patrons had to stand in an aisle that leads to the dining area. Its quite popular on a Saturday night, so you must make an reservation! (0.0%)
• After visiting this restaurant in 2022 with our 2 children we decided to revisit as the first time was incredibly good. When we arrived we were greeted by a lady who was less than interested to the point of being rude, the atmosphere was drab with the exception of the fabulous pianist. The food we ordered calamari which was greasy and had the taste of burnt fat , frozen not fresh. My wife had chicken which had a strange texture one side was tough the other side soft but had a strange texture and taste which after two bites told me she couldn’t eat it, I tried it and was quite surprised they could serve anything thing like this. My spaghetti vongole came in a dark gritty broth which was disappointing it was the strangest sauce I’ve ever tasted, I’ve had vongole dozens if not hundreds of times all over the med and this is an insult.I can’t even mention the clams as these have been nowhere near the sea for a very long time. The waiter was argumentative and rude and was forcing us to have the meal again which there was no chance. The lady who we met when we came in came and tried to make us have another meal, I offered to pay for the calamari and the bottle of very nice wine. Overall the place has lost its authentic Italian feel as there is no evidence of any Italian staff. Avoid (0.0%)
• After waiting 90 minutes for a table we finally entered the venue. First impressions were it was grubby and unloved. We placed an order only to be told the Brisket was still frozen and needed 30 minutes to defrost, so we were asks to order something else. My wife opted for the Meat loaf instead which came out grey and with cold areas. Clearly the mash and veg were heated up in the microwave! My daughter had waffles and chicken strips and the chicken was GREY inside, again clearly blast frozen and not of a good standard for the money you’re paying. The onion rings were cold, along with the rest of the food being warm! Service was ever poor due to the fact they were being pulled up onstage to sing. We didn’t get the option to have an other drink and it just seemed they wanted us of the door to refill the table. Another paint, we were made to feel like we had to give more cash away as a bucket got brought around by the host to donate extra cash, like the tip is not enough, and the indication was $20 bucks minimum. I’m not nowhere near tight but this place takes the biscuit! This is by far the biggest joke of a tourist trap I’ve ever been in and we spend a lot of time in the USA! On a plus point the singing was fantastic but not enough to salvage a subpar expensive meal. KEEP WELL CLEAR (0.0%)

Top praises

• 10/10 - huge portions (seriously get 1 meal between 2-3 people!) but don’t let that put you off as the food is great! Quality and fresh ingredients! Lovely atmosphere and all the wait staff were excellent! (0.0%)
• 2 balls just for the attentive service and the very nice location, three for the food and the quality-price ratio. I'm not sorry but I'm willing to pay even €200 for a steak... as long as it's good (0.0%)
• 5 star food, atmosphere and service! Place to go to when in the city! 5 minute walk from W4 station , excellent french steakhouse (0.0%)

Google Maps · Complaint quote

"The alarm clock in my room went off at 6am was obnoxious - wasn't reset from the last guest. The staff was nice but the hallways were loud like I couldn't decompress in the room and the window was facing a brick wall. The area was more hudson then SoHo. It was OK but for the price I wouldn't be back; wasn't my favorite."

Review rating: 3.0

Google Maps · Praise quote

"This is a cute little hotel! The staff were absolutely amazing! The room was nice, nothing overly impressive, but comfortable and seemed clean. The rooftop wasn't open during our stay, but the coffee shop on site filled in nicely for happy hour. Perfect location if in town for attending ABC tv show tapings. It was a very short walk to the studio! The staff were all very pleasant, professional, and accommodating!!! I'd stay here again!"

Review rating: 4.0

Tripadvisor · Complaint quote

"Covered a lot of ground and the guide was both knowledgeable and friendly. Tour would have been better if the guide was not also the driver and having to look for parking spots. Unfortunately, the guide was late arriving and also finished early."

Review rating: 3.0

Tripadvisor · Praise quote

"Great choice for solo travel. Beautiful hotel, great location right near the subway. Only thing missing is a microwave."

Review rating: 5.0

"1/27/2026 Everyone knows NYC is a mess right now because of the snow storm. Put my car to double park next to where the hotel puts their garbage cans while I wait for my wife to walk to the car. The door man was so rude and tells me this area is for guests who are checking in and forces me to leave the area and meanwhile my wife was still stuck out in the cold. People are such a disgrace with no soul!"

Signal: 0.1%

"A little disappointed because the pool and hot tub were not in working order. There is nowhere to just relax in the lobby. I sat, not knowing, it was considered part of the restaurant area. A guy from the restaurant rudely told me I couldn't not sit there because they might need those seats. I was sitting on a couch by the fireplace. This was not one of my best hotel stays."

Signal: 0.1%

"a room for $1,000 for 1 night & after 24 hours, wifi is not free which is very disappointing. it is not worth staying in this hotel. the pictures online really make you want to stay at this hotel but it catfished my partner & i. first thing we noticed was people sleeping the lobby floor & sitting area. the receptionist desk were very unprofessional & seem like they did not like their job. there was no toiletries kit ( shower cap, mini hairbrush, toothpicks ) in the room.. we only had 1 used toilet roll in the room & 1 small hand towel. i do not recommend this hotel"

Signal: 0.1%

""Had a fantastic time at Hotel Hugo! The design is sleek, the staff is attentive, and the location is unbeatable. Loved exploring SoHo and coming back to this chic oasis. Can't wait to return!""

Signal: 0.1%

"... my seven day solo vaca over xmas in NYC almost went south when I checked in at the Tillary. There was nothing wrong with the room, it just wasn't to my liking. Yoli (sp?) at the front desk cheerfully sent me to a different room that was much more to my liking. So much so that I booked the for the same dates next year. Since I'm an old Geezer when it comes to new technology, Emily at the front desk commandeered my phone and hooked me up with her best rate for next Christmas and threw in some nice amenities. The hotel is a rock solid structure in a great location - a minutes walk away from the Brooklyn Bridge gateway to Manhattan. And the staff was great - friendly and efficient. Go see."

Signal: 0.1%

"3 star hotel not 4. Good location tho."

Signal: 0.1%

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