Service review insights for New York, United States

A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Rude staff

Terrible service

$ 9.99 for 5 cheese sticks tasted like they were frozen. We went with a groupon and were treated second class. Was told the Groupon would only cover dinner items ( Groupon said anything on the menu ) Would not give us the salads that came with the dinner items. And the sauces were not as good a Olive Garden and I don't consider Olive Garden a good example of Italian food. The back room was much better looking than the garish front. So, I thought the value was poor, the service somewhat hostile and the food mediocre. Would never go back

$71 for a dry meager piece of Dover sole without any side dish is over the top ridiculous even for Manhattan. This was a special so the price wasn’t noted anywhere. I might have asked the waitress for the price but we were entertaining a friend from Europe & didn’t want to appear tacky. If the fish was extraordinary I would have overlooked the expense but unfortunately this wasn’t the case. The bill for four people for 2 cocktails, 1 glass of wine,1 coke & 3 fish and 1 chicken dish with no appetizers or desert was with tip over $400- there are many, many other great restaurants in New York -skip this one

0,5/5. We had dinner at the Il Cortile Restaurant yesterday night. Can’t believe we took a cab to get there on time, then we had to wait because we were 5min early. Bartender doesn’t know anything about wine. When we got to the table the waiter was nervous and agressive. We had to wait 1h to get our pasta while sipping this horrible French white wine that we couldn’t taste before ordering it. The food was bellow average, most of it ended up in the garbage. Last but not least we threw up in the toilet because of the bad wine. Ended up with a bill of 209$ for 3 dishes and a bottle of wine. I would never recommend this place to anyone! Careful about the doubtful reviews.

Drinks are great. But the security guy was extremely rude and was screaming at people unnecessarily.

Review rating: 1.0

We thought this tour would maximize our short transfer window in BA on our way to Patagonia. Wrong! We asked for an airport pickup a month ahead…no response…asked a week ahead…no response…asked 2 days before and requested a response by noon the next day or we would cancel within 24 hours for full refund. They confirmed 20 minutes before the cancel window. As we were literally going thru customs at that time, I quickly looked and didn’t see the time, which was 3 hours after we landed. They quoted a pickup charge that was 3x the cost of an Uber so you can see how I would assume they would “follow the flight” like all other airport pickup services we have booked. Apparently they go by the fixed drop down, which doesn’t offer options from 12-2. I tried reaching them via TripAdvisor messaging, what’s app messaging (which is AI false cheerfulness who said “they can’t provide hours or number where I can talk to a live person.”) They don’t care about customer service; horrible communications; unless you can commit to a fixed location at a fixed time, don’t book.

Review rating: 1.0

A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices. In general, the hotel is nothing like on the website - while looking like a fancy boutique hotel on the official pictures, the lobby is quite shabby and there’s a strong odour of the quite distinct rat- and cockroach repellent which is being used in old buildings in New York. As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room. My room was their most expensive category and the TV, which I had paid a lot of money to be able to relax in front of, did not work. The hotel staff and management were quite arrogant about it, just said the maintenance person was “out of town” all day and evening - and maybe the next day too. A Wednesday in Times Square? Booking.com did what they could to get my money back from the management but didn’t succeed and instead gave me a voucher. There’s in particular one receptionist who's quite nasty, will speak your first name in a condescending way etc. Both receptionists were shockingly dishonest. Also, please note that unless you buy the most expensive category, which is often more expensive than the last-minute deals at the nearby Hilton and Marriott hotels, your room will face back walls and noisy restaurant fans, not a very charming situation. This review will go back on top of Google a couple of times a month to warn other travellers as I know how much most people look forward to their sometimes once-in-a-lifetime New York trip. Furthermore, many people don’t like to leave negative feedback or forget to leave it and just stay away. Do yourself a favour and choose any other hotel in the area. Da Vinci Hotel clearly does not deserve to be in business and probably won't be for very much longer. Give yourself a better New York experience than described in the above - You deserve it.

Signal: 0.0%

Rude staff

Signal: 0.0%

Terrible service

Signal: 0.0%