Cleanliness review insights for Florida, United States

$15 for a glass of wine, and it was dirty, there was something in it. I asked them to change it and the waiter said, "I'm too busy." I wouldn't come back.

1 Star - Absolutely Revolting: Do NOT Eat Here! Walked into Papi Smash’d Burger in downtown Orlando thinking we’d try their hyped-up smash burgers. Big mistake—we didn’t even order and bolted out the door as fast as we could. The place was filthy from the start: sticky tables, grimy floors, and an overall vibe of total neglect. That nasty sofa at the front of the store was an absolute eyesore—stained, worn-out, and looking like it belonged in a landfill, not a restaurant. Seriously, who puts a revolting couch like that where people are supposed to eat? But the bathroom was on another level of horrific. The moment I opened the door, I was assaulted by a terrible, unearthly stench of urine—sharp, overwhelming, and putrid, like it had been building up since the beginning of time with zero cleaning in between. Urine-saturated toilet paper was scattered everywhere: on the floors, and wadded up in corners. And the urinal? Empty cans of beer floating in a pool of yellow liquid, like some kind of grotesque science experiment. Sinks crusted with grime, no soap, dark stains all over— it was beyond disgusting. If they let the customer bathroom get this vile, I can’t even fathom the state of the kitchen. We lost all appetite instantly and left. No burger, no matter how “smash’d,” is worth gambling your health here. Orlando has way better, cleaner options. Avoid this dump at all costs.

100% AVOID. Mouldy tuna under bed (yes, really), loose medication in the bed, filthy bedding, management who ignore you. This is LONG. TLDR: Checked into a lagoon view room we'd paid extra for - lovely view, ridiculously unclean. Bedding was stained and full of hair - and an unidentified pill/tablet in the bed. Maid changed bedding into more dirty bedding. Moved and "upgraded" to a suite, with a worse view - rooftop pipes and no sun. Suite had build up of thick dirt and dust in the bathroom, stains on the cabinet and toilet roll, and a takeaway box with crusty tuna in under the bed. Took me over a month to get a refund, with Pullman management ignoring my emails. I wouldn't have got a refund had it not been for Expedia. Highly recommend going through a middle man such as Expedia etc. if booking this hotel. Lobby gave off a vibe of luxury, being so big and from what I saw it was clean and airy. Realised - after seeing the room(s) - it was a facade. Lift was dirty, and the floors leading to the rooms were just as filthy. First room: The view was lovely (paid for a lagoon view), but looking around the room we immediately noticed how dirty the bed was. There was a large stain on the side of the bed cover, with a stain also on the valance/skirting under the mattress (pictured). These stains aligned perfectly, which led me to believe this bedding had not been changed. After further inspection, we found several hairs and more stains. The maid that reception either didn't speak English well or she was incredibly rude, as she didn't engage with any of our questions or concerns, proceeding to change the bed in silence. We noticed after she'd made the bed that it didn't look like fresh bedding - it wasn't pressed, with tons of crinkles in consistent with bedding that's been scrunched up and flatted out...with more stains and hair. Additionally, I lifted up the mattress and underneath was a mass of dirt and hair - alongside a loose tablet (medication). On this factor alone, I'd be wary of booking this hotel if you have small children - I didn't inspect the rest of the room after finding this, but it wouldn't surprise me if there were more things like that lying around (confirmed further by my find in the second room). We contacted reception and they said they would "upgrade" us to a suite. Second room: The view was of a rooftop with industrial pipes, completely blocking the sun. The bathroom was incredibly unsanitary - thick dust on the skirting board, alongside a stain that ran across the front of the bathroom cabinet and extended to (and ON!) the toilet roll itself (pictured). Due to an early long-haul flight and being exhausted from the room change, we decided to stay the night (resorted to wiping things down & sleeping on my beach towel). When we were leaving the room, I did the usual check under the bed in case I'd left anything. The bed had a valance/skirting on, so I lifted this up (very dusty!) and saw something but couldn't tell what it was as it was dark. I used a piece of card to pull it out and saw that it was a plastic takeaway container. I didn't need to open it as it had a clear lid, it had crusty mouldy tuna in it and a takeaway fork. Absolutely grim. This combined with finding the medication in the previous room makes me concerned for future guests - what if a child had found the pill? Extreme example, but what if someone had an airborne seafood allergy or accidentally touched the tuna? When checking out, we complained to the desk staff and they kindly handed us the business cards for the room management (two individuals). They took SO long to get back to me, and even then it was only due to Expedia getting involved - Expedia told me the hotel also hadn't been answering their emails/calls. I'm still unsure whether the refund came directly from Expedia or the hotel itself - I'm chasing that up. For transparency: I didn't include the reference to the pill in my initial email to Pullman (not that it would have made a difference in the slightest), as I hadn't captured an image with it on to include, but I did inform reception the next morning. After how unprofessionally they dealt with my experience and concerns, I've tried to be as detailed as possible in this review to avoid others being misled when booking.

2 Star AirBnB, Stay Away!! As scammy as Miami gets. This isn’t a 4 star hotel, it’s a 2 star air bnb. You know why? A mandatory $69 cleaning fee (despite terrible cleaning practices, see pictures for dirty towels - we got so many towel replacements and they were ALL greyed with black spots - and red stains on the sheets which show that they have very little investment in proper laundry services; no actual front desk, only keypads and someone present in the corner of the room when you arrive (no 24/7 presence, not even during core day hours). Plus, this is an unsafe neighborhood. There were multiple homeless on the street sleeping and dogs unleashed. And see the photo attached for your view - the first time we looked outside a man behind the broken second story window was staring right at us. Please do not come here. We stayed at an actual 4 star hotel after cutting our trip here short and it was a world apart. There is a reason that most of the photos of this place on Google are of the lobby and restaurant (which we never saw open) and not of the rooms and conditions themselves.

This place is horrible the bartender was so rude he couldn’t hear me and I was loosing my voice so I couldn’t yell so I text on my phone and then I couldn’t hear his response so he screamed at me I was completely sober and the people around me all looked at me like ready for me to go off but as mentioned I was sober and just walked in with my friends so I let it slide. (The drink was also horrible) Then going to the bathroom I went to knock on a door bc I was waiting a long time and the bouncer pushed me again I was sober it wasn’t an aggressive knock. He also grab my friend when she went to look at her self in the mirror. He was so rude and nasty this place sucks!!!! Do not go they don’t deserve your money it’s right and boring I. There anyway only went bc it was open later and up the block from my friends house.

Review rating: 1.0

very bad Mood and food smell damp and expensive for what they propose. bad attention . dirty look NOT going over is expensive and do not have uncorking

Review rating: 1.0

$15 for a glass of wine, and it was dirty, there was something in it. I asked them to change it and the waiter said, "I'm too busy." I wouldn't come back.

Signal: 0.0%

1 Star - Absolutely Revolting: Do NOT Eat Here! Walked into Papi Smash’d Burger in downtown Orlando thinking we’d try their hyped-up smash burgers. Big mistake—we didn’t even order and bolted out the door as fast as we could. The place was filthy from the start: sticky tables, grimy floors, and an overall vibe of total neglect. That nasty sofa at the front of the store was an absolute eyesore—stained, worn-out, and looking like it belonged in a landfill, not a restaurant. Seriously, who puts a revolting couch like that where people are supposed to eat? But the bathroom was on another level of horrific. The moment I opened the door, I was assaulted by a terrible, unearthly stench of urine—sharp, overwhelming, and putrid, like it had been building up since the beginning of time with zero cleaning in between. Urine-saturated toilet paper was scattered everywhere: on the floors, and wadded up in corners. And the urinal? Empty cans of beer floating in a pool of yellow liquid, like some kind of grotesque science experiment. Sinks crusted with grime, no soap, dark stains all over— it was beyond disgusting. If they let the customer bathroom get this vile, I can’t even fathom the state of the kitchen. We lost all appetite instantly and left. No burger, no matter how “smash’d,” is worth gambling your health here. Orlando has way better, cleaner options. Avoid this dump at all costs.

Signal: 0.0%

100% AVOID. Mouldy tuna under bed (yes, really), loose medication in the bed, filthy bedding, management who ignore you. This is LONG. TLDR: Checked into a lagoon view room we'd paid extra for - lovely view, ridiculously unclean. Bedding was stained and full of hair - and an unidentified pill/tablet in the bed. Maid changed bedding into more dirty bedding. Moved and "upgraded" to a suite, with a worse view - rooftop pipes and no sun. Suite had build up of thick dirt and dust in the bathroom, stains on the cabinet and toilet roll, and a takeaway box with crusty tuna in under the bed. Took me over a month to get a refund, with Pullman management ignoring my emails. I wouldn't have got a refund had it not been for Expedia. Highly recommend going through a middle man such as Expedia etc. if booking this hotel. Lobby gave off a vibe of luxury, being so big and from what I saw it was clean and airy. Realised - after seeing the room(s) - it was a facade. Lift was dirty, and the floors leading to the rooms were just as filthy. First room: The view was lovely (paid for a lagoon view), but looking around the room we immediately noticed how dirty the bed was. There was a large stain on the side of the bed cover, with a stain also on the valance/skirting under the mattress (pictured). These stains aligned perfectly, which led me to believe this bedding had not been changed. After further inspection, we found several hairs and more stains. The maid that reception either didn't speak English well or she was incredibly rude, as she didn't engage with any of our questions or concerns, proceeding to change the bed in silence. We noticed after she'd made the bed that it didn't look like fresh bedding - it wasn't pressed, with tons of crinkles in consistent with bedding that's been scrunched up and flatted out...with more stains and hair. Additionally, I lifted up the mattress and underneath was a mass of dirt and hair - alongside a loose tablet (medication). On this factor alone, I'd be wary of booking this hotel if you have small children - I didn't inspect the rest of the room after finding this, but it wouldn't surprise me if there were more things like that lying around (confirmed further by my find in the second room). We contacted reception and they said they would "upgrade" us to a suite. Second room: The view was of a rooftop with industrial pipes, completely blocking the sun. The bathroom was incredibly unsanitary - thick dust on the skirting board, alongside a stain that ran across the front of the bathroom cabinet and extended to (and ON!) the toilet roll itself (pictured). Due to an early long-haul flight and being exhausted from the room change, we decided to stay the night (resorted to wiping things down & sleeping on my beach towel). When we were leaving the room, I did the usual check under the bed in case I'd left anything. The bed had a valance/skirting on, so I lifted this up (very dusty!) and saw something but couldn't tell what it was as it was dark. I used a piece of card to pull it out and saw that it was a plastic takeaway container. I didn't need to open it as it had a clear lid, it had crusty mouldy tuna in it and a takeaway fork. Absolutely grim. This combined with finding the medication in the previous room makes me concerned for future guests - what if a child had found the pill? Extreme example, but what if someone had an airborne seafood allergy or accidentally touched the tuna? When checking out, we complained to the desk staff and they kindly handed us the business cards for the room management (two individuals). They took SO long to get back to me, and even then it was only due to Expedia getting involved - Expedia told me the hotel also hadn't been answering their emails/calls. I'm still unsure whether the refund came directly from Expedia or the hotel itself - I'm chasing that up. For transparency: I didn't include the reference to the pill in my initial email to Pullman (not that it would have made a difference in the slightest), as I hadn't captured an image with it on to include, but I did inform reception the next morning. After how unprofessionally they dealt with my experience and concerns, I've tried to be as detailed as possible in this review to avoid others being misled when booking.

Signal: 0.0%